5-Star Hotels in Zhangjiajie

The service at this hotel is excellent. They offered free airport transportation. Pei-Pei offered her good service for ticket booking to the national parks. Each day we received a very useful explanation from her about the sightseeing route and suggestions, she speaks perfect English. The room is very clean and spacious, plenty of drinking water was provided. The breakfast is plentiful. The location is very good, approx. 15 minutes walking distance from the south entrance. It is very peaceful during the night, ensuring a good sleep. We had one dinner in the hotel. The quality of the food is average compared to the price charged.

The kindness of the staffs, especially Ms. Yaya and Ms. Xiao Yang as they helped me to order the online foods few times and the food was delicious and cheap. Also the shuttle to the national park. Thank you

From start to finish we felt very taken care of and looked after by their staff member, Tiffany. She helped us sort taxis to and from the property, helped us book tickets to all of the local attractions and mapped out routes for each day. We are vegetarian, and she was very accommodating in helping us get meals at their restaurant, which were all delicious. The location is great. They offer a shuttle cart ride to the west gate entrance. Views were beautiful and we went in the off-season and there were almost no people.

We spent a few wonderful days at this hotel. It has a unique atmosphere and offers beautiful views. The staff and the entire team were very friendly and attentive. The location is just 5–10 minutes from Jazayze National Park. The hotel even provided a ride to the park and helped us purchase tickets right on site, so we didn’t have to figure things out or wait in line

The house is big and comfortable, located in a very quiet area outside of the city. And very close to the national park. A few weeks before arriving I was contacted by a very nice lady called Wendy that helped me orgenized everything I needed from recommendations of what to do and where to go each day to helping with buying the tickets to some places. All in English. I think the place is great for couples and families.

Holy smokes, Sanctum Peaks wasn't just a hotel, it was our July savior!​​ Landing in Zhangjiajie during peak heat felt like stepping into a sauna, but this place? ​Pure, glorious chill.​​ The ​​"Icy Oasis Pool" (my nickname for it!)​​ was ​MASSIVE​ – legit feels bigger than three community pools combined! Floating around at sunset, watching the sky bleed orange behind those crazy peaks... ​mind-blowing scenery therapy.​​ For context: our kid did laps in his inflatable kayak while we sipped something cold – THAT kind of space! ​Total game-changer for the brutal temps.​​ ​Rooms nailed the vibe:​​ beautiful ​​"ancient charm" with dark wood beams and silk accents,​​ but also ​stone-cold A/C that worked like a champ​ (crucial detail!). It felt refined, not stuffy. Slept like a log after those long days. ​The REAL MVP though? Their "Adventure Concierge Team."​​ Seriously. We rolled up with zero plans, just said "show us the best of Zhangjiajie without melting." Boom. ​Next morning, a tailored itinerary, a super-knowledgeable English-speaking guide (David!), and an AC-equipped SUV magically appeared.​​ No fuss, no haggling, ​just seamless awesome.​​ They booked tickets in advance (NO LINES!), timed hikes perfectly to avoid crowds & heat, and even knew the best shady spots for snacks. ​Effortless vacation unlocked. Worth every penny just for this stress-free magic.​​ ​Bottom Line:​​ If you're hitting Zhangjiajie (especially in summer) and want a ​gorgeous, cool refuge plus a genius-level planning team to handle ALL the logistics,​​ Sanctum Peaks is ​IT.​​ It's ​boutique luxury meets expert adventure partner.​​ Highly, HIGHLY recommended for families, couples, or anyone who hates planning. ​P.S.​​ The "Make-Your-Own-Iced-Tea Station" by the pool at 4pm? Genius touch!

Having stayed at luxury hotels worldwide, this hidden gem stands out. The infinity pool mirrors the Avatar floating mountains - pure magic! Where else can you sip espresso at 7am and be inside Wulingyuan by 7:05 (thanks to golf cart efficiency)? Staff anticipated needs: refilled my water during breakfast before I asked, and rearranged my itinerary for optimal photo lighting. That FREE shuttle saved $100+ in taxi fares. ​Pro Tip:​​ Order the ginger honey tea after hiking!

It is very nic hotel.. excellent services.. we enjoyed with our time in this hotel.. they have shuttle service,selina and dennis is really friendly.

Very clean and calm place with a relaxing atmosphere. The staff was exceptionally friendly and welcoming. Highly recommended!

Everything was nice, beautiful and clean!! Th staff were very helpful and nice :)