not replacing nespresso capsules after 1st day.

Stayed in this hotel for a ski holiday. The hotel is in between the city and La Massana ski gondola point. To reach hotel you can either take a taxi from bus station or take L5 bus which drops you at the outside road from where you have to walk 7-8 mins to reach hotel. Entering the hotel was a little confusing for us as it’s entrance is up from apartment building area. But once you figure out everything goes smooth. Check in at the hotel reception was smooth although we wrongly went to reception of apartment hotel and had to wait long time there for our turn only to know later that it’s not where we check in. The hotel has great facilities for sports and unique aqua spa which has a pool with lots of jacuzzi type water sprouts where you can relax after a day of ski. You can not enter the spa without flip flops and cap so don’t forget to bring them. There is a full schedule of work out classes as well in the gym which one can use. Booking process of spa was smooth and we got the place every time we wanted. The access to spa is a little tedious from the hotel though. One has to take 2 different elevators and cross 2 roads to get there from the hotel. The Breakfast buffet and dinner buffet were also good however I would have liked more pure vegetarian options (almost all days the tomato pasta sauce was made with fish during our stay) The hotel has shuttle only for skiing and not for the city. However you can walk 7-8 mins to the bus stop and take the L5/L6 to the city. For a mountain resort outside the city , the hotel should ideally have a shuttle to the city too, perhaps less frequent than ski shuttle but should have an option. The mountain suite was big with a separate sitting area and a balcony. The hotel provides a nespresso machine with 2 capsules on 1st day but doesn’t replace them and expect you to buy for 60 cents each. Perhaps at 1.20 euros extra they can make it standard. In all, had a great experience staying here and would love to return.

Stayed in March 2022