Upon arrival all guests must present a passport or Emirates I.D. card to be registered. Please note that only registered guests may access the guest floors.

The hotel accepts all major credit cards. Any credit card used for either pre-payment or charges on-site must be in the name of the guest and the same card must be presented for verification upon check-in. If the guest staying is not the cardholder or if the credit card used cannot be produced at the time of check-in, the guest must provide alternate payment arrangements. Under no circumstances will the hotel honor any past (prepayments, deposits etc.) or future payments without the presentation of the credit card and the cardholder's authorization. The hotel reserves the right to reject the booking due to noncompliance of these requirements.

The hotel requires a guarantee for any charges that you may incur during your stay, including the mandatory AED 20 per room, per day Tourism Dirham Fee. A valid credit card in your name may be presented and we will pre-authorize an amount to cover your charges. Should your billing surpass this amount during your stay we will require an additional authorized amount. Only upon check-out will we actually debit and charge your credit card for the actual amount of your bill. After departure, any unused pre-authorized amount will be released by the hotel.

Guests are also encouraged to enjoy and take advantage of Sofitel Dubai Jumeirah Beach direct access to the sandy open beach across the hotel. Complimentary beach kits are available to hotel guests at the SoFIT fitness center reception.

Please inform Sofitel Dubai Jumeirah Beach of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.