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  5. Residence AlpenHeart (Hotel), Bad Gastein (Austria) deals

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  • Guest reviews (761)

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Hotel Residence AlpenHeart

3-star hotel
Residence AlpenHeart

Böcksteiner Bundesstraße 20, 5640 Bad Gastein, Austria – Great location - show map

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Residence AlpenHeart

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Guests staying at Residence AlpenHeart

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8.2
Very good
761 reviews
  • Facilities

    7.7

  • Cleanliness

    8.4

  • Comfort

    7.7

  • Value for money

    8.3

  • Location

    8.0

  • Total

    8.2

  • Free WiFi

    8.8

It was off-season but the hotel staff were doing a great job in hosting us. The room was okay for our one-night stay and the breakfast was a feast. Great value! Furthermore, The manager (Marian) went the extra mile and helped us find a nearby hospital in the middle of the night.

Akos Jersey

The staff was extremely welcoming and friendly. All staff members really tried to help and accommodate us in the best way possible. Location of the hotel was good, at walking distance of the centre and train station of Bad Gastein.

Saskia Netherlands

The bar and buffet area are more modern. The buffet was way better then expected and daily fresh. Now the best part, the STAFF. At the time of our stay, this place was mainly runned by 2 girls. Both did a crazy good job at running this place and giving you as a guest a warm and welcome feeling. This place won't be the same without these 2. Give them a raise! Oh and they sure know how to make an Aperol Spritz! I'm not sure how this area performs in the winter. I'm not sure I would return for a summer hike but if this area had more to offer, I would without doubt come back to this place.

Sir Belgium

Amazing place to stay in the mountains. Not far from the ski center, access to several thermal facilities. The hotel also has a sauna and a velnes. Great breakfast and perfect service.

František Czech Republic

This place has for me great atmosphere due to the personnel - They all go far and beyond to make our stay really enjoyable and to help us solve any issue if needed... Also the food served for dinners and breakfast is really nice and tasty. Good (10 minutes walking) distance from the lifts and city centre (spa).

Radovan Czech Republic

Nice family friendly small size hotel, walking distance to cable car, superb personnel, good breakfast and reasonable facilities

Martin Slovakia

The staff is very polite, helpful and understanding. The room was a great size and the bed was comfortable. The breakfast was good and it had many options.

Lilly Romania

The hotel was a very pleasant surprise... One of the most pleasant stays I've had... The breakfast was really great... They have a really nice cook who makes a really great breakfast with a very nice cake, wursts, condiments, fresh juices among others... Almost certainly the best breakfast I had in recent memory at any hotel... The host was very friendly and helpful... The hotel ambience is really good... They have an entertainment area, a very well designed bar and a really nice breakfast area... The rooms are also really beautiful with beautiful artwork and a level of furnishing one doesn't generally find in most hotels... The beds were really comfortable and the washroom was also quite nice...

Adil Germany

The room was well appointed and breakfast was excellent.

Theo South Africa

Everything else was excellent - breakfast, room, quiet & accessible to shops, tourist sights with a 10 minute walk.

Michele Australia

Staff

8.9
Highly rated for:
Great check-in experience
Highly rated for:
Great check-in experience
Highly rated for:
Great breakfast
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Residence AlpenHeart 3-star hotel

8.2
Very good
761 reviews
  • 8.9

    Staff

  • Highly rated for:
    Great check-in experience
  • Highly rated for:
    Great check-in experience
  • Highly rated for:
    Great breakfast
  • What guests loved the most:
  • “It was off-season but the hotel staff were doing a great job in hosting us. The room was okay for our one-night stay and the breakfast was a feast. Great value!”
    Akos Akos Jersey Jersey
  • “The staff was extremely welcoming and friendly. All staff members really tried to help and accommodate us in the best way possible.”
    Saskia Saskia Netherlands Netherlands
  • “The bar and buffet area are more modern. The buffet was way better then expected and daily fresh. Now the best part, the STAFF. At the time of our stay, this place was mainly runned by 2 girls.”
    Sir Sir Belgium Belgium
  • “Amazing place to stay in the mountains. Not far from the ski center, access to several thermal facilities. The hotel also has a sauna and a velnes. Great breakfast and perfect service.”
    František František Czech Republic Czech Republic
  • “This place has for me great atmosphere due to the personnel - They all go far and beyond to make our stay really enjoyable and to help us solve any issue if needed...”
    Radovan Radovan Czech Republic Czech Republic
  • “Nice family friendly small size hotel, walking distance to cable car, superb personnel, good breakfast and reasonable facilities”
    Martin Martin Slovakia Slovakia
  • “The staff is very polite, helpful and understanding. The room was a great size and the bed was comfortable. The breakfast was good and it had many options.”
    Lilly Lilly Romania Romania
  • “The hotel was a very pleasant surprise... One of the most pleasant stays I've had... The breakfast was really great...”
    Adil Adil Germany Germany
  • “The room was well appointed and breakfast was excellent.”
    Theo Theo South Africa South Africa
  • “Everything else was excellent - breakfast, room, quiet & accessible to shops, tourist sights with a 10 minute walk.”
    Michele Michele Australia Australia

One of our top picks in Bad Gastein.In a quiet location near the centre of Bad Gastein, Residence AlpenHeart is only 550 yards from the Stubnerkogel Cable Car and a 5-minute walk from the Felsentherme Thermal Spa. It offers a sauna and fitness facilities. Free WiFi is available in all areas.

The bright, Alpine-style rooms feature a flat-screen cable TV and a bathroom with a hairdryer. Some have a balcony overlooking the mountains.

The leisure room offers a billiards table, tabletop football and a TV. A ski storage room and free private parking are available on site.

Half-board is provided at Residence AlpenHeart. You can relax at the hotel's bar, which is open during the whole day.

This is our guests' favourite part of Bad Gastein, according to independent reviews.

Couples particularly like the location — they rated it 8.2 for a two-person trip.

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Residence AlpenHeart has been welcoming Booking.com guests since 3 Mar 2010.

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Brilliant!

Most popular facilities

Free parking
Free WiFi
Family rooms
Fitness centre
Skiing
Non-smoking rooms
Bar

Guests love...

녡 “friendly staff”
15 related reviews

녡 “great breakfast”
8 related reviews

녡 “train station”
3 related reviews

뀐 Situated in the best rated area in Bad Gastein, this hotel has an excellent location score of 8.0

Breakfast info

Continental, Vegetarian, Buffet

뀄 Free WiFi
Guests consistently rate the WiFi as excellent

끸 Free private parking available at the hotel

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  • 1 large double bed
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Triple Room with Balcony and Mountain View
  • 1 single bed and
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  • 2 single beds and
  • 1 large double bed
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  • 1 single bed
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  • 1 large double bed
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  • Bedroom 1: 1 large double bed
  • Bedroom 2: 1 large double bed
  • Bedroom 3: 1 large double bed
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5 properties in Bad Gastein like Residence AlpenHeart were booked in the last 12 hours on our site

Hotel surroundings

– Great location - show map

Closest landmarks *

  • Babylift
    0.3 miles
  • Bucheben
    0.3 miles
  • Stubnerkogelbahn 1
    0.4 miles
  • Felsentherme Spa
    0.4 miles
  • Bad Gastein Railway Station
    0.4 miles
  • Bad Gastein Waterfall
    0.6 miles
  • Graukogel – Bad Gastein
    0.8 miles
  • Graukogel I
    0.8 miles
  • Graukogel II
    0.9 miles
  • Stubnerkogelbahn 2
    1.1 miles

Restaurants and markets *

  • Eurospar Supermarket
    0.3 miles

Natural beauty *

  • Stubnerkogel Ski lift
    0.3 miles

Closest airports *

  • Salzburg Airport W. A. Mozart
    47.9 miles

Most popular landmarks *

  • Alpentherme Spa
    4.7 miles
  • Schlossalmbahn II
    4.8 miles
  • GC Goldegg
    13.9 miles
*
All distances are measured in straight lines. Actual travel distances may vary.

What travellers love about this location

“Amazing place to stay in the mountains. Not far from the ski center, access to several thermal facilities. The hotel also has a sauna and a velnes. Great breakf...”

František Czech Republic
10

“Nice family friendly small size hotel, walking distance to cable car, superb personnel, good breakfast and reasonable facilities”

Martin Slovakia
8.7

“The hotel was a very pleasant surprise... One of the most pleasant stays I've had... The breakfast was really great... They have a really nice cook who m...”

Adil Germany
10

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Brilliant!
1 restaurant on site
  • Restaurant

    Cuisine: Austrian, Local, European

    Menu: Buffet & à la carte

5 reasons to choose Residence AlpenHeart

Why book with us

Prices you can't beat!

Manage your bookings online

The staff speak English

Booking is safe

One of our top picks in Bad Gastein

Facilities of Residence AlpenHeart

Most popular facilities

Free parking
Free WiFi
Family rooms
Fitness centre
Skiing
Non-smoking rooms
Bar
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Ski
  • Ski storage
Services & Extras
  • Tickets to attractions or shows
Pets
  • Pets are not allowed.

Activities
  • Kids' club
  • Cycling
  • Hiking
  • Darts
  • Billiards
  • Children's playground
  • Games room
  • Skiing Off-site
Food & Drink
  • On-site coffee house
  • Fruits Additional charge
  • Bottle of water Additional charge
  • Wine/champagne Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
  • Free! WiFi is available in all areas and is free of charge.

Parking
  • Free! Free private parking is possible on site (reservation is not needed).

  • Electric vehicle charging station
  • Parking garage
Wellness facilities
  • Fitness
  • Massage chair
  • Spa lounge/relaxation area
  • Hot tub/jacuzzi Additional charge
  • Fitness centre
  • Sauna Additional charge
Reception services
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Ticket service
  • Tour desk
  • Express check-in/check-out
Entertainment and family services
  • Strollers
  • Children television networks
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
Business facilities
  • Meeting/banquet facilities Additional charge
General
  • Pet bowls
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Designated smoking area
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Safety deposit box
  • Family rooms
  • Non-smoking rooms
  • Room service
Languages spoken
  • Czech
  • German
  • English

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Brilliant!

House rules Residence AlpenHeart takes special requests - add in the next step!

Check-in

14:00 - 20:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

08:00 - 10:30

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Children of any age are welcome.

Children aged 4 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

0 - 3 years
Can use a cot upon request
FREE
Can use an extra bed upon request
€ 20 per child, per night
4 - 12 years
Can use an extra bed upon request
€ 20 per child, per night
13+ years
Can use an extra bed upon request
€ 30 per person, per night

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Cards accepted at this hotel

Visa Mastercard JCB Maestro Residence AlpenHeart accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Residence AlpenHeart accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note the dinner on the day of your arrival is from 18:00 until 20:00.

In case you would like to request early or late check-in please inform the property about your approximate time of arrival.

When booking more than 3 rooms different policies and conditions may apply.

Please inform Residence AlpenHeart in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Residence AlpenHeart

  • The prices at Residence AlpenHeart may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Guests staying at Residence AlpenHeart can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Buffet

  • Residence AlpenHeart offers the following activities / services (charges may apply):

    • Hot tub/jacuzzi
    • Fitness centre
    • Sauna
    • Cycling
    • Hiking
    • Children's playground
    • Billiards
    • Skiing
    • Games room
    • Darts
    • Kids' club
    • Fitness
    • Massage chair
    • Spa lounge/relaxation area

  • Room options at Residence AlpenHeart include:

    • Double
    • Triple
    • Quadruple
    • Single
    • Apartment

  • From the nearest airport, you can get to Residence AlpenHeart by:

    • Train 90 minutes

  • Check-in at Residence AlpenHeart is from 14:00, and check-out is until 10:30.

  • Residence AlpenHeart has 1 restaurants:

    • Restaurant

  • In total, there are 21 rooms at Residence AlpenHeart.

    Find out more about the rooms and availability by entering your dates.

  • The following parking options are available to guests staying at Residence AlpenHeart (subject to availability):

    • Parking
    • Free parking
    • On-site parking
    • Private parking
    • Parking garage
    • Electric vehicle charging station

100% verified reviews · Real guests. Real stays. Real opinions.

8.2 Very good 761 reviews
  • Superb: 9+

    271

  • Good: 7 – 9

    363

  • Okay: 5 – 7

    99

  • Poor: 3 – 5

    22

  • Very poor: 1 – 3

    6

  • Staff8.9
  • Facilities7.7
  • Cleanliness8.4
  • Comfort7.7
  • Value for money8.3
  • Location8.0
  • Free WiFi8.8

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    8.2
    Very good
    761 reviews

    What guests loved the most:

    “It was off-season but the hotel staff were doing a great job in hosting us. The room was okay for our one-night stay and the breakfast was a feast. Great value! Furthermore, The manager (Marian) went the extra mile and helped us find a nearby hospital in the middle of the night. ”

    Akos Jersey

    “The staff was extremely welcoming and friendly. All staff members really tried to help and accommodate us in the best way possible. Location of the hotel was good, at walking distance of the centre and train station of Bad Gastein.”

    Saskia Netherlands

    “The bar and buffet area are more modern. The buffet was way better then expected and daily fresh. Now the best part, the STAFF. At the time of our stay, this place was mainly runned by 2 girls. Both did a crazy good job at running this place and giving you as a guest a warm and welcome feeling. This place won't be the same without these 2. Give them a raise! Oh and they sure know how to make an Aperol Spritz! I'm not sure how this area performs in the winter. I'm not sure I would return for a summer hike but if this area had more to offer, I would without doubt come back to this place. ”

    Sir Belgium

    “Amazing place to stay in the mountains. Not far from the ski center, access to several thermal facilities. The hotel also has a sauna and a velnes. Great breakfast and perfect service.”

    František Czech Republic

    “This place has for me great atmosphere due to the personnel - They all go far and beyond to make our stay really enjoyable and to help us solve any issue if needed... Also the food served for dinners and breakfast is really nice and tasty. Good (10 minutes walking) distance from the lifts and city centre (spa).”

    Radovan Czech Republic

    “Nice family friendly small size hotel, walking distance to cable car, superb personnel, good breakfast and reasonable facilities”

    Martin Slovakia

    “The staff is very polite, helpful and understanding. The room was a great size and the bed was comfortable. The breakfast was good and it had many options.”

    Lilly Romania

    “The hotel was a very pleasant surprise... One of the most pleasant stays I've had... The breakfast was really great... They have a really nice cook who makes a really great breakfast with a very nice cake, wursts, condiments, fresh juices among others... Almost certainly the best breakfast I had in recent memory at any hotel... The host was very friendly and helpful... The hotel ambience is really good... They have an entertainment area, a very well designed bar and a really nice breakfast area... The rooms are also really beautiful with beautiful artwork and a level of furnishing one doesn't generally find in most hotels... The beds were really comfortable and the washroom was also quite nice...”

    Adil Germany

    “The room was well appointed and breakfast was excellent.”

    Theo South Africa

    “Everything else was excellent - breakfast, room, quiet & accessible to shops, tourist sights with a 10 minute walk.”

    Michele Australia
    1 2

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    See all guest reviews for Residence AlpenHeart

    Newest reviews for Residence AlpenHeart

    • Reviewed: 6 October 2019

      Akos

      Jersey
      3 helpful votes
      9.2
      Superb
      • • Leisure trip
      • • Family with young children
      • • Stayed 1 night
      • • Submitted via mobile

      None

      It was off-season but the hotel staff were doing a great job in hosting us. The room was okay for our one-night stay and the breakfast was a feast. Great value! Furthermore, The manager (Marian) went the extra mile and helped us find a nearby hospital in the middle of the night.

      Stayed in October 2019

    • Reviewed: 28 September 2019

      Bill

      Germany
      10
      “Alp's Everywhere... Just Beautiful !”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted via mobile

      Nice friendly staff, good breakfast and the bar was cozy

      Stayed in September 2019

    • Reviewed: 3 September 2019

      Saskia

      Netherlands
      8.3
      “We had a really nice stay at Residence AlpenHeart it's a good value for money hotel in Bad Gastein”
      • • Leisure trip
      • • Couple
      • • Stayed 3 nights

      Although the food was good, we would have liked some (more) vegetables. The rooms are fine a spacious enough, but especially the bathroom could use a refurbishment.

      The staff was extremely welcoming and friendly. All staff members really tried to help and accommodate us in the best way possible. Location of the hotel was good, at walking distance of the centre and train station of Bad Gastein.

      Stayed in September 2019

    • Reviewed: 21 August 2019

      Saleh

      Saudi Arabia
      2.5
      Very poor
      • • Leisure trip
      • • Family with young children
      • • Stayed 3 nights
      • • Submitted via mobile

      The worst ever

      The worst staff Not clean They try to take a money from you to anything you didn’t do it

      Stayed in August 2019

    • Reviewed: 18 August 2019

      Anonymous

      Germany
      6 helpful votes
      6.7
      Pleasant
      • • Leisure trip
      • • Solo traveller
      • • Stayed 3 nights

      The rooms were alright, but slightly worn out. The spa is on request only and is NOT included in the price for the room. The breakfast had a decent selection, however, many foods tasted funny (think watered down juices).

      Quiet location in the residential area of Bad Gastein, 10-20 minutes walk to the lifts and shops.

      Stayed in August 2019

    • Reviewed: 17 August 2019

      Jiří

      Czech Republic
      9.2
      Superb
      • • Leisure trip
      • • Couple
      • • Stayed 4 nights

      Clean rooms, very friendly and helpfull staff.

      Stayed in August 2019

    • Reviewed: 12 August 2019

      Maria

      Sweden
      7.9
      Good
      • • Leisure trip
      • • Couple
      • • Stayed 6 nights

      The location, staff and breakfast was very good!

      Stayed in August 2019

    • Reviewed: 7 August 2019

      Samer

      Germany
      2 helpful votes
      7.5
      Good
      • • Leisure trip
      • • Family with young children
      • • Stayed 1 night
      • • Submitted via mobile

      WC

      Nice view, nice breakfast,

      Stayed in July 2019

    • Reviewed: 1 August 2019

      Petra

      Czech Republic
      10
      Exceptional
      • • Business trip
      • • Family with young children
      • • Stayed 2 nights
      • • Submitted via mobile

      Nice and clean! Perfect for kids. Nice staff.

      Stayed in July 2019

    • Reviewed: 14 July 2019

      Fauzia

      United Arab Emirates
      2 helpful votes
      7.9
      “Wonderful stay ”
      • • Leisure trip
      • • Couple
      • • Stayed 2 nights
      • • Submitted via mobile

      Nothing

      Clean and comfortable room. The hotel doesn’t have a good view of the Alps but it’s close to the train station and staff are very friendly and attentive. Hotel provides a 10 percent discount to a nearby spa and the cable ride to the Alps.

      Stayed in July 2019

    • Reviewed: 13 July 2019

      Andreas

      Sweden
      2 helpful votes
      3.3
      Poor
      • • Leisure trip
      • • Family with young children
      • • Stayed 2 nights
      • • Submitted via mobile

      Det var mycket missvisande med spa och wellnes ”do not count with that”

      Stayed in July 2019

    • Reviewed: 12 July 2019

      Michael

      Poland
      7.9
      Good
      • • Leisure trip
      • • Solo traveller
      • • Stayed 4 nights
      • • Submitted via mobile

      Great friendly staff who make a big effort.

      Stayed in July 2019

    • Reviewed: 21 June 2019

      Sir

      Belgium
      8.3
      “Better than expected”
      • • Leisure trip
      • • Family with young children
      • • Stayed 3 nights
      • • Submitted via mobile

      OK, first the accomodation. The rooms are a bit outdated and could use a fresh coating, but they are clean and fresh!

      The bar and buffet area are more modern. The buffet was way better then expected and daily fresh. Now the best part, the STAFF. At the time of our stay, this place was mainly runned by 2 girls. Both did a crazy good job at running this place and giving you as a guest a warm and welcome feeling. This place won't be the same without these 2. Give them a raise! Oh and they sure know how to make an Aperol Spritz! I'm not sure how this area performs in the winter. I'm not sure I would return for a summer hike but if this area had more to offer, I would without doubt come back to this place.

      Stayed in June 2019

    • Reviewed: 5 April 2019

      František

      Czech Republic
      10
      Exceptional
      • • Leisure trip
      • • Family with young children
      • • Stayed 3 nights

      Amazing place to stay in the mountains. Not far from the ski center, access to several thermal facilities. The hotel also has a sauna and a velnes. Great breakfast and perfect service.

      Stayed in March 2019

    • Reviewed: 27 March 2019

      Radovan

      Czech Republic
      8.8
      “Very freindly, peaceful atmosphere and good food...”
      • • Leisure trip
      • • Group
      • • Stayed 2 nights

      The beds are not long enough for me ...

      This place has for me great atmosphere due to the personnel - They all go far and beyond to make our stay really enjoyable and to help us solve any issue if needed... Also the food served for dinners and breakfast is really nice and tasty. Good (10 minutes walking) distance from the lifts and city centre (spa).

      Stayed in March 2019

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