Cool Palms Motel is a 5-minute drive from Caneland Central shopping center and a 6-minute drive from Mackay city center. It is an 11-minute drive from Mackay Airport. All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided. Guests can relax in the fully fenced outdoor pool and barbecue area. Cool Palms Motel offers an after hours check in service and free WiFi.

Couples in particular like the location – they rated it 8.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.3)

Breakfast Info

Continental

Free Private Parking Available On Site

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
and
1 queen bed
1 twin bed
and
1 queen bed
2 twin beds
and
1 full bed
3 twin beds
and
1 full bed
1 queen bed
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 72 reviews from the past 12 months.
Guests highlighted the <b>cleanliness</b> and <b>friendly staff</b> at Cool Palms Motel. The <b>location</b> was convenient, though some found it noisy. <b>Room comfort</b> received mixed reviews, with some noting hard beds. Guests appreciated the <b>value for money</b>, despite occasional soundproofing issues.
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Categories:

Staff
8.9
Facilities
8.1
Cleanliness
8.5
Comfort
8.4
Value for money
8.6
Location
8.3
Free Wifi
7.4
Select topics to read reviews:

Guests who stayed here loved

  • Pete
    Australia Australia
    The new owners Ben and Linh were fantastic, very friendly and helpful. Room was clean, the beds were comfortable. The Motel is positioned in a convenient part of town.
  • Ravi
    United States of America United States of America
    very friendly staff, convenient and well set up room
  • Leslie
    Australia Australia
    Room clean and spacious. Bed comfortable, TV good, WiFi good.
  • Yelena
    Australia Australia
    For the price I paid for the room, I was pleasantly surprised at how nice it actually was. Very clean, spacious room with nice decor, a Tv, fan and good air con. There is also undercover parking right in front of the rooms, and a small pool.
  • Annemieke
    Australia Australia
    Excellent value for money. Very clean and comfortable room, friendly staff.
  • Gavin
    Australia Australia
    Right on the A1 Bruce Hwy and close to all things. Comfy beds. Good aircon, great location for eating out and it's the perfect place to stop over just for the night when heading north. We arrived just after 5pm and left 4am the next day with 2...
  • H
    Henry
    Australia Australia
    Very welcoming on arrival. Rooms were clean, spacious. Free WiFi was very handy. All round was very pleased with my stay.
  • Isaac
    New Zealand New Zealand
    Awesome staff and great friendly atmosphere. Close to the centre and only a walk away from activities and food.
  • Sharon
    Australia Australia
    Always an enjoyable stay..Super friendly staff..comfortable, clean rooms
  • Sharon
    Australia Australia
    Friendly staff, clean, fresh and comfortable rooms. Great location

Area info

Amenities of Cool Palms Motel
Great facilities! Review score, 8.1

Most popular amenities

  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms
  • Room service
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens

Outdoors

  • Picnic area
  • Outdoor furniture
  • BBQ facilities
  • Garden

Kitchen

  • Dining table
  • Cleaning products
  • Toaster
  • Electric kettle
  • Microwave
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Living Area

  • Dining area
  • Sitting area

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Food & Drink

  • Breakfast in the room
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Accessible parking

Services

  • Daily housekeeping
    Additional charge
  • Vending machine (drinks)
  • Fax/Photocopying
    Additional charge
  • Express check-in/out
  • Laundry
    Additional charge
  • Room service

Front Desk Services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key access

General

  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Tile/Marble floor
  • Heating
  • Fan
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron

Accessibility

  • Entire unit located on ground floor

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Fenced pool

Languages Spoken

  • English
  • Vietnamese

House rules
Cool Palms Motel takes special requests – add in the next step!

Check-in
From 2:00 PM to 11:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 8:00 AM to 10:00 AM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Extra bed upon request
AUD 15 per child, per night
Crib upon request
AUD 5 per child, per night
2+ years
Extra bed upon request
AUD 15 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this property
American ExpressVisaMastercardJCBMaestroEftposUnionPay credit card Cash is not accepted

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cool Palms Motel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

FAQs about Cool Palms Motel

  • Guests staying at Cool Palms Motel can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • Continental

  • Cool Palms Motel is 0.9 miles from the center of Mackay. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Cool Palms Motel is from 2:00 PM, and check-out is until 10:00 AM.

  • The prices at Cool Palms Motel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Cool Palms Motel include:

    • Studio
    • Twin/Double
    • Family
    • Double

  • Cool Palms Motel offers the following activities/services (charges may apply):

    • Swimming pool

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.