Credit card:
Please note that there is a 1.5% charge when you pay with a Visa, Mastercard or Union Pay credit card.
Please note that there is a 2.9% charge when you pay with an American Express or Diners Club credit card.
Please note that the credit card surcharge may change at any time. EFTPOS does not incur these charges.

A valid ID must match the credit card upon check in.

Please note that this property requires a credit card pre-authorization upon booking. Please ensure your credit card has sufficient funds to ensure your reservation is secure.

A bond is also required at check-in. The bond will be refunded within 24 hours after check out.
The bond amounts are as follows:
- Studio/Suites with 1 bedroom: Up to AU $100
- Suites with 2 bedrooms: Up to AU $200
- Suites with 3 bedrooms: Up to AU $400
- Penthouses with 3 bedrooms: Up to AUD $2000

Please note that cash is not accepted at the property. All payments must be made by credit card.

Bedding:
All bedrooms (except studio and standard suites) have a king-zipped bed that can be split into 2 single beds.
To split the beds we require notice prior to arrival.
You can request this in the Special Requests Box at the time of booking.

New Year's Eve:
Accommodations for the night of 31 December is charged at time of reservation (or next business day). Additional terms and conditions apply, so please contact the hotel for further information using the contact details found on the booking confirmation.

Group Bookings: Please note that different policies apply for group bookings of 7 rooms or more. Please contact the property using the contact details found on the booking confirmation, for more information.

Please note the suites will receive an express service daily, which includes making the beds with existing linen, replacing towels, replacing finished amenities, stacking the dishwasher and emptying the rubbish. For stays longer than 7-nights, the suite will have a full clean, including all linen changed once every 7 days.