If you do not arrive by 23:00 local time on your arrival date without previously advising the property, your reservation will be cancelled and the total cost of the accommodation will be charged.

Please note that cash is not accepted at the property. All payments must be made by credit, debit or EFTPOS card.

Unless paying now, payment for entire stay and any incidentals are required upon arrival at the hotel.

Card payments:
Please note that there is a 1.75% charge when you pay with a Visa, Mastercard, Union Pay, American Express or JCB card.
Please note that there is a 3.25% charge when you pay with a Diners Club card.
Please note that the card surcharge may change at any time.

A valid ID must match the credit, debit or EFTPOS card upon check in.

Please note that this property requires a credit, debit or EFTPOS card pre-authorisation upon booking. Please ensure your card has sufficient funds to ensure your reservation is secure.

A bond is also required at check-in. The bond will be refunded upon departure. The bond amounts are as follows:
- Studio/Suites with 1 bedroom: Up to AU $100
- Suites with 2 bedrooms: Up to AU $200
- Suites with 3 bedrooms: Up to AU $400
- Penthouses: Up to AU $2000

New Year's Eve: Pre-payment for the night of 31 December will be required. You will receive an email from Meriton (within 2 business days) requesting for the payment, which will be required within 24 hours after receiving the email. Additional terms and conditions apply, so please contact the hotel for further information using the contact details found on the booking confirmation.

Bedding:
All bedrooms have a king-zipped bed that can be split into 2 single beds. To split the beds the property requires notice prior to arrival. You can request this in the Special Requests Box at the time of booking.

We currently provide one full housekeeping service per week for guests staying longer than 7 nights due to limitations within the labour market and COVID-19 related safety guidelines. Regrettably, we have suspended our daily light service until further notice. Guests will have access to additional kitchen or bathroom amenities upon request to our Guest Services team during their stay.

Group Bookings: Please note that different policies apply for group bookings of 7 rooms or more. Please contact the property using the contact details found on the booking confirmation, for more information.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

This property will not accommodate hen, stag or similar parties.

The New South Wales Government has issued a mandatory code of conduct outlining the rights and obligations of people either hosting or renting accommodation on a short-term basis, including a complaints process.

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