Good morning You can certainly request twin bedding in one of the rooms when you book at 2 bedroom apartment. Thank you

Most or all of our rooms do require the use of stairs. Although we can note your request for a ground floor or lift access room we are unable to guarantee that a suitable room will be available during your stay. We will endeavour to allocate as requested if we can.

Hi, there is an outdoor spa in our main pool

During our winter, the formal pool is 'warmed' to an ambient temperature, usually about 28-30 degrees, however the weather can affect this (sun exposure, cloud cover, temperature etc).

Temperatures vary between our 3 pools in accordance with the location of the pool. The Serenity pool is cooler as it is in the shade. The other 2 pools are in the sun most of the day.

Our pool temperatures vary depending on the weather. The sandy lagoon pool can be warm when it is sunny as it gets a lot of sun on it during the day, but is cooler if we have had any rain. Our Rainforest 'lap' pool at the back of the Resort is a lot cooler than the lagoon pool as it is surrounded by trees.

We have complimentary secure undercover parking for Peppers guests. Reception will issue you with a keycard to the nearest carpark to your room upon check in. A small handful of our Resort Spas, One Bedroom Resorts, One Bedroom Garden Penthouses, 3 Bedroom Resorts & 2 Bedroom Garden Penthouse are located in our Serenity building - the only building with a lift - but please note that allocations including lift accessbile rooms are on request basis only & cannot be guaranteed.

Thank you for your enquiry. The resort is still currently operating and we are accepting bookings. Our facilities such as the pool and restaurant are temporarily closed due to the government restrictions.

Main 2 pools are curernlty open.Our gym and tennis court are due to reopen in the next following days. Our new restaurant will open in July.

The One Bedroom Resorts come with either a pool view or garden view. The One Bedroom Ocean has views of the ocean through the big Melaleuca trees out the front.

Transfers are available, we require a minimum of 48 hours notice to book them. The following options are available - seat in coach; private sedan; private coach. Please contact the Resort to book with one of our friendly staff.

Hi, pre-payment will always be deducted from your nominated card as per the Terms and Conditions agreed to upon making the booking. If you're free cancellation expires on the 25th Nov, ensure all amendments and cancellations are done on the 24th Nov.

Our beach view rooms are located on the 2nd & 3rd floors & are stair access only. Most of our rooms do require the use of stairs. We can note requests for ground floor or lift access but we are unable to guarantee a suitable room will be available.

We don't organise baby sitting but we are happy to recommend a few child minding agencies. Please contact the Resort for further information.

Unfortunately the highest number of guests our rooms can accommodate is 6, including infants & children. You will need to book 2 rooms.

Most or all of our rooms do require the use of stairs. Although we can note your request for a lift access room we are unable to guarantee that a suitable room will be available during you stay.

All of our showers are walk in showers.

Hi Thank you for your enquiry. There is a spa bath on the balconies of the Resort Spas, Ocean Spas & Garden Spas, but not showers. Thank you Reservations

Hi, we understand COVID-19 is unpredictable however we are continuing with the Terms and Conditions agreed to when the booking was made. If you are affected by COVID-19, you are required to get in contact with the hotel to discuss alternate options.

There is a lift in one building only, rooms in this building are on request basis only.