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Mermaid Waters is conveniently located in a secluded location, just 0.6 mi from the beachfront and close to Jupiters Casino and the Gold Coast Convention and Exhibition Center. Free WiFi is provided. The Mermaid Waters Hotel by Nightcap Plus has been partially refurbished. The hotel has an elegance and grandeur that extends to the rooms which have been refurbished to a high standard. Many overlook either the sparkling pool or the lush tropical garden. There is a communal coin-operated guest laundry. Multi-functional rooms cater fully for all business and social occasions, each of three rooms accommodating a capacity of more than 200 people. Free, secure car parking is also available. After sightseeing or when taking a break from work, enjoy the tasty international flavors of food served at the Mermaid Waters restaurant, or sip a cocktail in impressive surroundings. Breakfast is available every day of the week in the restaurant.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Mermaid Waters Hotel by Nightcap Plus has been welcoming Booking.com guests since Nov 12, 2009

Property Highlights

Top Location: Highly rated by recent guests (8.5)

Breakfast Info

Continental, Full English/Irish, Vegetarian

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 twin beds
and
1 king bed
2 twin beds
and
1 king bed
1 king bed
1 king bed
and
1 sofa bed
and
1 queen bed
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Travel Sustainable Level 1
This property is taking steps towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.0
Facilities
8.5
Cleanliness
8.8
Comfort
8.8
Value for money
8.5
Location
8.5
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Frances
    AustraliaAustralia
    Comfortable bed - good location - suited our needs
  • Pulkit
    United States of AmericaUnited States of America
    Good spot for an overnight stay! A bit pricey - but was convenient spot as we were around for the AFL game.
  • Nammah
    AustraliaAustralia
    Staff were friendly and very helpful, room and bathroom was clean and the bed was comfortable. Buffet breakfast was great.and the The free wifi worked well. We didn't get to go swimming in the pool as we were only there for one night. B uy we...
  • Kirthi
    IndiaIndia
    THEY NEED TO IMPROVE THE BREAKFAST TIMING AT LEAST 10.00 AM
  • Melissa
    AustraliaAustralia
    Friendly staff, room was clean, bed was comfortable and the included buffet breakfast was lovely.
  • Leonie
    AustraliaAustralia
    Buffet breakfast was really good. Room service was prompt and friendly.
  • Susan
    AustraliaAustralia
    Comfy, clean, roomy room. Wonderful king sized bed! Friendly staff in all areas. Great bar and restaurant facilities. Great breakfast. Close enough to the centre of things, but far enough away to be peaceful.
  • Viviana
    AustraliaAustralia
    The bed was very comfortable, the room was spacious and breakfast very good
  • Gary
    AustraliaAustralia
    The bed was huge and very comfortable. All the staff were very friendly and helpful. Breakfast was good value
  • Stephen
    AustraliaAustralia
    Great room with everything we needed. Nice and clean and nothing we could fault.
Travel Proud
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • What time does reception close for check in? I understand they open at 2pm but I won't be able to make it before 6pm. Is this an issue? Thanks!

    Hi, We are a 24 hour property.
    Answered on 16 January 2021
  • How many levels do you have

    Hi, We are 3 levels here with a lift for easy access. We also have a large pool, laundry room, free shuttle service to Surfers Paradise and Robina an..
    Answered on 13 January 2020
  • Do you require any kind of security deposit?

    A $200 security bond is required at checkin.
    Answered on 7 May 2022
  • What time is check in / check out

    check in from 14:00pm and checkout is 10:00am
    Answered on 3 February 2022
  • Is it Near public transport?

    Hi, We are close to public transport and have a bus stop right out the front of the hotel!
    Answered on 12 October 2019
  • Do you have undercover parking?

    No, Please note we have secured gated parking at the rear of the Hotel.
    Answered on 4 March 2021
  • Still looking?

Hotel area info *

Restaurants
1 Restaurant On Site

  • Lonestar Tavern
    • Cuisine
      Australian
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Gluten-free

Amenities of Mermaid Waters Hotel by Nightcap Plus
Great facilities! Review score, 8.5

Most popular amenities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Restaurant
  • Room service
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Picnic area
  • Outdoor furniture
  • BBQ facilities
  • Garden
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
Activities
  • Pool table
    Additional charge
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV
Food & Drink
  • Kids' meals
    Additional charge
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Key card access
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Carpeted
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Beach chairs/Loungers
Languages Spoken
  • English

House rules

Mermaid Waters Hotel by Nightcap Plus takes special requests – add in the next step!

Check-in

From 2:00 PM to 10:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 10:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of AUD 200 is required on arrival. That's about 128.33USD. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card Eftpos JCB Diners Club American Express Cash is not accepted Mermaid Waters Hotel by Nightcap Plus accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of AUD 200 is required on arrival. That's about 128.33USD. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Mermaid Waters Hotel by Nightcap Plus

  • Mermaid Waters Hotel by Nightcap Plus has 1 restaurant:

    • Lonestar Tavern

  • Check-in at Mermaid Waters Hotel by Nightcap Plus is from 2:00 PM, and check-out is until 10:00 AM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Mermaid Waters Hotel by Nightcap Plus offers the following activities/services (charges may apply):

    • Pool table
    • Golf course (within 2 miles)
    • Swimming pool

  • Mermaid Waters Hotel by Nightcap Plus is 3.1 miles from the center of Gold Coast. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Mermaid Waters Hotel by Nightcap Plus include:

    • Family
    • Studio
    • Quad
    • Suite
    • Double

  • The prices at Mermaid Waters Hotel by Nightcap Plus may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The nearest beach is 0.9 miles from Mermaid Waters Hotel by Nightcap Plus. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Mermaid Waters Hotel by Nightcap Plus can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian