• Kitchen
  • City view
  • Indoor swimming pool
  • Washing machine
  • Free WiFi
  • Balcony
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access

Surrounded by shops and restaurants in Melbourne CBD, this 5-star hotel offers spacious suites with LCD TVs, balconies, and panoramic views over Yarra River. Melbourne’s Southbank Promenade and tram station are 656 feet away. Quay West Suites Melbourne provides suites that include fully equipped kitchens or kitchenettes, dining areas, and a furnished balcony. Guests can enjoy using the 15-yard indoor lap pool, spa, sauna, and fitness center. Meals and drinks are served indoors or outdoors on a spacious terrace at the hotel’s Jarrah Restaurant & Bar. The menu features seasonal specialties such as fresh local seafood, light pasta, simple grills and steaks. Quay West Suites is a short walk from the Melbourne Arts Precinct, Eureka Skydeck, Melbourne Aquarium, Federation Square, and Victorian Arts Center. Flinders Street Railway Station is a convenient 10-minute walk from the property.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Quay West Suites Melbourne has been welcoming Booking.com guests since Aug 12, 2009
Hotel chain/brand:
Accor ,
Quay West

Property Highlights

Located in the heart of Melbourne, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Gluten-free, American

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

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Travel Sustainable Level 2
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.6
Facilities
9.1
Cleanliness
9.2
Comfort
9.2
Value for money
8.5
Location
9.7
Free WiFi
8.7
High score for Melbourne
Select topics to read reviews:

See what guests loved the most:

  • Helen
    United States of AmericaUnited States of America
    I've stayed here before during the pandemic - I chose the hotel for its open balcony then - now I choose it simply because I really like this hotel. It has 24 hour reception, the front desk staff are exceptionally nice and helpful. The hotel is...
  • J
    Jenny
    AustraliaAustralia
    The room was very spacious, and WOW to the view, such a great view of the river and the city. Night time light was fantastic. The staff was very accommodating with my request of a bathtub for my son, it was very much appreciated on my back. The...
  • Hafed
    Saudi ArabiaSaudi Arabia
    Great location Nice stuff Room size very nice Housekeeping and cleaning great
  • Nicola
    AustraliaAustralia
    The location, facilities and staff were exceptional! We were made to feel very special and valued as quests. One of the best stays or experiences I have ever had
  • David
    United States of AmericaUnited States of America
    The location is great, the breakfast was good and nice options for working out.
  • Fluff
    AustraliaAustralia
    The staff where exceptional. Facilities terrific and the location second to none.
  • Tom
    AustraliaAustralia
    Great location near all attractions. Familiar friendly staff. Thanks again James.
  • A
    Alison
    AustraliaAustralia
    The location was perfect, facilities and layout were fabulous, and the staff were fantastic!
  • Alexandra
    New ZealandNew Zealand
    staff ,location ,pool , breakfast, rooms excellent place to stay
  • Emma
    United Arab EmiratesUnited Arab Emirates
    Everything from the moment we arrived was great. Staff super friendly and helpful. Self catered apartment was good size, clean with great amenities. location is perfect easy access to everything bars, restaurants, Trams etc.
Travel Proud
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hi there! Does apartment have a stove in the kitchen? Or microwave only ? Thanks

    Good afternoon, our Studio apartments feature a kitchenette that includes just a sink, kettle, microwave and mini fridge. Our 1, 2 & 3 bedroom apartme..
    Answered on 16 November 2020
  • Is there a pool in my room ?

    The pool is located on level 5
    Answered on 19 November 2019
  • Hi there, we are looking at booking this room, but want to make sure you can provide a cot and a high chair for our toddler? Can you please confirm?

    Good Evening, Yes we can provide both a cot and a high chair for you. Please put a comment in your booking and we will have that ready for you on check in.
    Answered on 19 November 2020
  • We need parking during our stay

    Hi, That is not a problem. We offer self-parking option for $25.00 per night, per car.
    Answered on 8 December 2020
  • Hi. If we stay on Sat night and pay for parking, can we keep the car there until we are ready to leave the city late Sun afternoon? Thank you

    Yes, you can leave your car until later, our friendly reception team will assist you to get into the car park on your return.
    Answered on 22 March 2021
  • Can you smoke on the balcony

    No, the hotel is totally non smoking
    Answered on 13 December 2019
  • Still looking?

Hotel area info *

Restaurants
1 Restaurant On Site

  • Jarrah Bar & Terrace
    • Cuisine
      Australian
    • Open for
      Breakfast • Dinner
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Gluten-free

Amenities of Quay West Suites Melbourne
Great facilities! Review score, 9.1

Most popular amenities
  • Indoor swimming pool
  • Private Parking
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 6.5 ft)
View
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Kitchen
  • High chair
  • Coffee machine
  • Cleaning products
  • Toaster
  • Kitchenware
  • Electric kettle
  • Microwave
  • Refrigerator
  • Kitchenette
Room Amenities
  • Socket near the bed
Activities
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Video
  • CD player
  • DVD player
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs AUD 35 per day.
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Soundproof
  • Car rental
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Heated pool
  • Saltwater pool
  • Pool/Beach towels
Spa
  • Fitness
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • German
  • Greek
  • English
  • Spanish
  • French
  • Hindi
  • Indonesian
  • Italian
  • Korean
  • Macedonian
  • Maltese
  • Polish
  • Serbian
  • Thai
  • Vietnamese
  • Chinese

House rules

Quay West Suites Melbourne takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of AUD 100 is required on arrival. That's about 64.54USD. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card Eftpos Diners Club American Express Cash is not accepted Debit card Quay West Suites Melbourne accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note, there is a 1.4% credit card surcharge when using a credit card.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Please inform Quay West Suites Melbourne of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of AUD 100 is required on arrival. That's about 64.54USD. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Quay West Suites Melbourne

  • Quay West Suites Melbourne has 1 restaurant:

    • Jarrah Bar & Terrace

  • Check-in at Quay West Suites Melbourne is from 2:00 PM, and check-out is until 11:00 AM.

  • The prices at Quay West Suites Melbourne may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Quay West Suites Melbourne can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Gluten-free
    • American

  • Room options at Quay West Suites Melbourne include:

    • Studio
    • Suite
    • Apartment

  • Quay West Suites Melbourne offers the following activities/services (charges may apply):

    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Golf course (within 2 miles)
    • Fitness
    • Swimming pool

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Quay West Suites Melbourne is 2,600 feet from the center of Melbourne. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Quay West Suites Melbourne on this page.