Hotel
 Crystalbrook Riley

131-141 The Esplanade, 4870 Cairns, Australia – Excellent location - show map

Excellent location — rated 9.4/10! (score from 1986 reviews)

Real guests • Real stays • Real opinions

9.0
Superb
1,985 reviews

room, pool.. although could do with more pool deck chairs. big problem with availability...

Heather Australia

We loved the vibe of the whole place. Everyone was very friendly and helpful.

Lisa Australia

Room 705 was a highlight in the Panoramic Sea View room. The view from the tower was stunning. This room location was excellent because the view captured the sea, the mountains, the main street, the Reef Eye Ferris Wheel, the lagoon and directly below was the hotel swimming pool. You could sit on your bed for hours captivated by the view. worth the money for the view alone.

Justine Australia

outstanding pool and service through out the whole stay

Keely Australia

The bed was very comfortable, although pillows so high I contemplated sleeping without one altogether. Cleanliness and shower were great. Carpet over tiles made the room more comfortable and cozy.

Sally Australia

Clean sheets, comfortable beds, pillow menu. Nice view of the pool and ocean. The pool was clean enough, and pool chairs/drinks service/sand/shade was all lovely. Buffet breakfast had a good range of things- loved the honeycomb! Staff were friendly and helpful when asked for things. The bathroom was nice with hot water and good water pressure, and nice hair/body products. TV worked well, including Chromecast. Enjoyed Rocco at sunset. Staff were happy for us to check-in later than expected when flights were delayed. Enjoyed the balcony.

Emily Australia

Our room was beautiful fabulous size, bathroom and views

Jenny New Zealand

great pool area, great location as a family as it’s right near Muddy’s cafe and playground and near enough to the main part if Cairns to walk. comfortable beds

Alexandra Australia

Lovely vibe in public areas, lots of comfortable seating options with lovely views to relax. Room clean and comfortable balcony overlooking the pool.

Lee Australia

the view, the pool and it was beautifully decorated. we loved the lighting options in the rooms. staff all friendly FKG and helpful

Kate Australia
9.0
Superb
1,985 reviews
  • What guests loved the most:
  • “room, pool.. although could do with more pool deck chairs. big problem with availability...”
    Heather Heather Australia Australia
  • “We loved the vibe of the whole place. Everyone was very friendly and helpful.”
    Lisa Lisa Australia Australia
  • “Room 705 was a highlight in the Panoramic Sea View room. The view from the tower was stunning.”
    Justine Justine Australia Australia
  • “outstanding pool and service through out the whole stay”
    Keely Keely Australia Australia
  • “The bed was very comfortable, although pillows so high I contemplated sleeping without one altogether. Cleanliness and shower were great. Carpet over tiles made the room more comfortable and cozy.”
    Sally Sally Australia Australia
  • “Clean sheets, comfortable beds, pillow menu. Nice view of the pool and ocean. The pool was clean enough, and pool chairs/drinks service/sand/shade was all lovely.”
    Emily Emily Australia Australia
  • “Our room was beautiful fabulous size, bathroom and views”
    Jenny Jenny New Zealand New Zealand
  • “great pool area, great location as a family as it’s right near Muddy’s cafe and playground and near enough to the main part if Cairns to walk. comfortable beds”
    Alexandra Alexandra Australia Australia
  • “Lovely vibe in public areas, lots of comfortable seating options with lovely views to relax. Room clean and comfortable balcony overlooking the pool.”
    Lee Lee Australia Australia
  • “the view, the pool and it was beautifully decorated. we loved the lighting options in the rooms. staff all friendly FKG and helpful”
    Kate Kate Australia Australia

Categories:

  • Staff9.2
  • Facilities 9.3
  • Cleanliness 9.4
  • Comfort 9.4
  • Value for money8.5
  • Location9.4
  • Free WiFi 9.0
High score for Cairns

Get the celebrity treatment with world-class service at Crystalbrook Riley

Centrally located at the northern end of Cairns iconic waterfront Esplanade, Crystalbrook Riley features 311 stylish rooms and suites, three restaurants and bars including Cairns’ highest rooftop bar, Rocco, an expansive lagoon pool and private beach, the stunning Eléme Day Spa, functions and events spaces for up to 400 people and a 24-hour fitness centre.

This 5-star property is set a short distance from attractions such as the Centre of Contemporary Arts, the Cairns Performing Arts Centre, and Cairns Hospital. The property is a 10-minute walk from the Great Barrier Reef Departure Terminal and a 7-minute drive from Flecker Botanic Gardens. The nearest airport is Cairns Airport, 3.1 miles from the property.

Most of Riley’s contemporary rooms and suites have spacious balconies. Family rooms have two bedrooms and two bathrooms, while suites and rooms have a mix of urban, resort and sea views. Each room features its own Apple iPad control centre complete with healthy living apps, a 55-inch Smart TV, Staycast by Google for video streaming, access to hundreds of complimentary movies and box sets, blackout blinds, a rainforest shower head and Nespresso coffee machine with recyclable pods. All public and in-room areas are equipped with free Wi-Fi.

Breakfast is served daily at the property. Enjoy modern dining at Paper Crane restaurant and bar or indulge in 24-hour in-room dining from 6 November, 2018. Greenfields and Rocco, Cairns’ highest rooftop bar, will be open for guests to enjoy at the property from December 2018.

You can lounge poolside in a cabana or at Riley’s man-made beach, or do laps in the lap pool. There is also a 24-hour fitness centre at the property. Watch one of 200 free recent release movies or stream straight from your in-room Apple iPad. You can also book your trip to the Reef or beyond from the interactive lobby tour space.

This is our guests' favourite part of Cairns, according to independent reviews.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Crystalbrook Riley has been welcoming Booking.com guests since 16 Aug 2018.

Show me more

Most popular facilities

1 swimming pool
Free WiFi
Parking
Family rooms
Non-smoking rooms
Tea/coffee maker in all rooms
Bar

Currency exchange: Need local currency? This property offers currency exchange on site.

Property highlights

Situated in the best rated area in Cairns, this hotel has an excellent location score of 9.4

Breakfast info

Continental, American

Private parking at the hotel

Saved to 3557 lists

Availability

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Sorry, reservations for more than 90 nights are not possible.

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4 reasons to choose Crystalbrook Riley

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English

Guest reviews

9.0
Superb · 1,985 reviews
Read all reviews
  • Staff9.2
  • Facilities 9.3
    Pool
  • Cleanliness 9.4
  • Comfort 9.4
  • Value for money8.5
  • Location9.4
    View
  • Free WiFi 9.0
High score for Cairns

Select topics to read reviews:

See what guests loved the most:

  • Heather
    AustraliaAustralia
    “room, pool.. although could do with more pool deck chairs. big problem with availability...”
  • Lisa
    AustraliaAustralia
    “We loved the vibe of the whole place. Everyone was very friendly and helpful.”
  • Justine
    AustraliaAustralia
    “Room 705 was a highlight in the Panoramic Sea View room. The view from the tower was stunning. This room location was excellent because the view captured the sea, the mountains, the main street, the Reef Eye Ferris Wheel, the lagoon and directly...”
  • Keely
    AustraliaAustralia
    “outstanding pool and service through out the whole stay”
  • S
    Sally
    AustraliaAustralia
    “The bed was very comfortable, although pillows so high I contemplated sleeping without one altogether. Cleanliness and shower were great. Carpet over tiles made the room more comfortable and cozy.”
  • Emily
    AustraliaAustralia
    “Clean sheets, comfortable beds, pillow menu. Nice view of the pool and ocean. The pool was clean enough, and pool chairs/drinks service/sand/shade was all lovely. Buffet breakfast had a good range of things- loved the honeycomb! Staff were friendly...”
  • Jenny
    New ZealandNew Zealand
    “Our room was beautiful fabulous size, bathroom and views”
  • Alexandra
    AustraliaAustralia
    “great pool area, great location as a family as it’s right near Muddy’s cafe and playground and near enough to the main part if Cairns to walk. comfortable beds”
  • Lee
    AustraliaAustralia
    “Lovely vibe in public areas, lots of comfortable seating options with lovely views to relax. Room clean and comfortable balcony overlooking the pool.”
  • Kate
    AustraliaAustralia
    “the view, the pool and it was beautifully decorated. we loved the lighting options in the rooms. staff all friendly FKG and helpful”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • A bath in this room?
    Hi, Most of our Panoramic Sea View rooms do have a bathroom. When you stay please request this with your booking. We’ll try our best to allocate your room with the bathtub. Sadly, we can’t confirm right away...but of course, we’ll do what we can to make your stay remarkable. See you soon! Riley
    Asked about: King Room with Panoramic Sea View • Answered on 15 October 2019
  • Is there a designated smoking area
    Hi, Sorry, Riley’s a non-smoker and all public areas and rooms are smoke-free. If needed our Collaborators (staff), can guide you to the nearest smoking area. Thanks, Crystalbrook Collaborators
    Asked about: King Room with Sea View • Answered on 15 October 2019
  • Is there any rooms that have a bath tub?
    Hi, Yes our Suites and some Sea rooms have Baths, please add the request when booking and we will do our best to fulfill your request. Thanks
    Answered on 2 July 2020
  • Is there undercover parking available?
    Hi, Yes we have secure under cover self parking available for $12 per night. This can be arranged on Check in. Thanks- Riley Reservations
    Answered on 21 September 2020
  • I’ll like early check in
    Hi, We’re pleased to advise check-in is from 2pm. At the moment we’re not able to confirm an early check-in…although, we’re able to note your arrival time and will try our best to have your pillows fluffed and room ready for your early arrival. See you soon! Riley
    Asked about: Twin Room with Pool View - Resort • Answered on 15 October 2019

  • Still looking?

    Thanks! You will receive an email as soon as the property has answered your question.

Thanks! You will receive an email as soon as the property has answered your question.

Hotel surroundings *
Guests loved walking around the neighbourhood!
Excellent location - show map
What's nearby
  • Cairns Esplanade
    0.1 miles
  • The Center of Contemporary Arts
    0.2 miles
  • Cairns City Library
    0.3 miles
  • Cairns Night Markets
    0.3 miles
  • Cairns Esplanade Lagoon
    0.4 miles
  • Cairns Electorate Office
    0.4 miles
  • The Cairns Civic Theater
    0.4 miles
  • Cairns Regional Gallery
    0.4 miles
  • The Cairns Museum
    0.4 miles
  • Cairns Family Court
    0.4 miles
Top attractions
  • Cairns Base Hospital
    0.4 miles
  • Reef and Rainforest Research Centre
    0.5 miles
  • Rusty's Markets
    0.5 miles
  • Cairns Central Shopping Centre
    0.6 miles
  • Cairns Station
    0.7 miles
  • Cairns Rainforest Dome
    0.7 miles
  • Cairns Flecker Botanic Gardens
    2 miles
  • Skyway Rainforest Cableway
    7.1 miles
  • Tjapukai Aboriginal Cultural Park
    7.2 miles
Natural beauty
  • Sea/ocean Cairns Esplanade Waterfront
    0 miles
  • Mountain Cairns Aquarium
    0.1 miles
  • Mountain Cairns Art Gallery
    0.3 miles
  • Mountain Reef Fleet Terminal
    0.3 miles
  • River Barron
    15.5 miles
Beaches in the neighbourhood
  • Holloways Beach
    5 miles
Closest airports
  • Cairns Airport
    3 miles
How to get to Crystalbrook Riley from Cairns Airport
    Car
    Taxi
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
1 restaurant on site

    Paper Crane

    Cuisine: Australian, Asian

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

Facilities of Crystalbrook Riley Great facilities! Review score, 9.3

Most popular facilities

1 swimming pool
Free WiFi
Parking
Family rooms
Non-smoking rooms
Tea/coffee maker in all rooms
Bar
Outdoors
  • Outdoor furniture
  • Garden
Food & Drink
  • Coffee house on site
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs AUD 12 per day.
  • Accessible parking
  • Street parking
Reception services
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services Additional charge
Cleaning services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
Business facilities
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
General
  • Air conditioning
  • Non-smoking throughout
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Lower bathroom sink
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Fence around pool
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Pool with view
Wellness
  • Fitness
  • Full body massage Additional charge
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Sun loungers or beach chairs
  • Pool/beach towels
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
Languages spoken
  • English
  • Japanese
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.

House rules Crystalbrook Riley takes special requests - add in the next step!

Check-in

14:00 - 00:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

00:00 - 11:00

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children aged 12 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
13+ years
Extra bed upon request
AUD 60 per person, per night

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Eftpos JCB American Express Crystalbrook Riley accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that there is a 1% charge when you pay with a credit card.

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.

When booking more than 10 rooms, different policies and additional supplements may apply.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Crystalbrook Riley

  • Room options at Crystalbrook Riley include:

    • Double
    • Twin
    • Suite
    • Family

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Crystalbrook Riley on this page.

  • Guests staying at Crystalbrook Riley can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • Continental
    • American

  • The prices at Crystalbrook Riley may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • From the nearest airport, you can get to Crystalbrook Riley by:

    • Taxi 15min
    • Car 15min

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Crystalbrook Riley is 600 yards from the centre of Cairns.

  • Crystalbrook Riley has 1 restaurant:

    • Paper Crane

  • Crystalbrook Riley offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Hot tub/Jacuzzi
    • Fitness centre
    • Massage
    • Spa lounge/relaxation area
    • Spa facilities
    • Full body massage
    • Swimming Pool
    • Spa/wellness packages
    • Fitness

  • Check-in at Crystalbrook Riley is from 14:00, and check-out is until 11:00.