Hotel Crystalbrook Riley

131-141 The Esplanade, 4870 Cairns, Australia – Excellent location – show map

Excellent location – rated 9.5/10! (score from 2477 reviews)

Real guests • Real stays • Real opinions

9.2
Wonderful
2,477 reviews

the whole trip was magnificent including the wonderful upgrade for our wedding the staff were amazing

Adrian Australia

Absolutely loved our stay at the Crystalbrook Riley. Such a chilled atmosphere, great staff, modern and clean amenities, awesome pool and spa, great breakfast and super comfy bed. Staying at the Crystalbrook Riley in Cairns was a perfect way to start our honeymoon and we would stay there again in a heartbeat!

Marina Australia

Couldn’t fault our stay at the Riley. Service was exceptional, breakfast was outstanding, and the pool facilities were excellent. Only note with the pool is make sure you get in early to secure a spot, deck chairs are at a premium. The QR code for poolside ordering of food/drinks was a nice touch. Rocco rooftop bar in the tower was sensational, albeit a bit pricey. Definitely worth making time to check it out at least once during a stay, and they had good happy hour/cocktail specials ranging across the week. We tried to book in for a treatment at Elemé Spa, however were told they are usually booked two weeks in advance. The staff went out of their way to try and fit us in, and we ended up going to the newly opened Elemé at the Crystalbrook Flynn, a short walk down the esplanade. An excellent way to wrap up our trip.

Liam Australia

Location the set of the hotel the view just stupendous

Alexander Australia

We booked the penthouse in the tower and it was gorgeous! We were on the 8th floor and the view was stunning, we left the curtains open all night just to see the city lights!

Sky Australia

Rooms were clean and new. Shower head was so nice in the shower. Good view

Leah Australia

Wonderful, luxurious resort to relax, unwind & explore in comfort. Just the escape we needed! Mathew on Reception gave us exceptional care and welcome, thank you.

Deb Australia

The staff and amenities were exceptional. Unfortunately the bar and restaurant were closed which would have really added to our experience.

Kate Australia

Great pool - very comfortable room Loved the mood lighting in the room Front desk staff very good Paper Crane good coffee

Judi Australia

Room and the pool Accessibility of the hotel. Location and the esplanade perfect for walking with very nice restaurants around

Kourosh Australia
9.2
Wonderful
2,477 reviews
  • What guests loved the most:
  • “the whole trip was magnificent including the wonderful upgrade for our wedding the staff were amazing”
    Adrian Adrian Australia Australia
  • “Absolutely loved our stay at the Crystalbrook Riley. Such a chilled atmosphere, great staff, modern and clean amenities, awesome pool and spa, great breakfast and super comfy bed.”
    Marina Marina Australia Australia
  • “Couldn’t fault our stay at the Riley. Service was exceptional, breakfast was outstanding, and the pool facilities were excellent.”
    Liam Liam Australia Australia
  • “Location the set of the hotel the view just stupendous”
    Alexander Alexander Australia Australia
  • “We booked the penthouse in the tower and it was gorgeous! We were on the 8th floor and the view was stunning, we left the curtains open all night just to see the city lights!”
    Sky Sky Australia Australia
  • “Rooms were clean and new. Shower head was so nice in the shower. Good view”
    Leah Leah Australia Australia
  • “Wonderful, luxurious resort to relax, unwind & explore in comfort. Just the escape we needed! Mathew on Reception gave us exceptional care and welcome, thank you.”
    Deb Deb Australia Australia
  • “The staff and amenities were exceptional. Unfortunately the bar and restaurant were closed which would have really added to our experience.”
    Kate Kate Australia Australia
  • “Great pool - very comfortable room Loved the mood lighting in the room Front desk staff very good Paper Crane good coffee”
    Judi Judi Australia Australia
  • “Room and the pool Accessibility of the hotel. Location and the esplanade perfect for walking with very nice restaurants around”
    Kourosh Kourosh Australia Australia

Categories:

  • Staff9.2
  • Facilities 9.4
  • Cleanliness 9.5
  • Comfort 9.5
  • Value for money8.7
  • Location 9.5
  • Free WiFi 9.2
High score for Cairns

Get the celebrity treatment with world-class service at Crystalbrook Riley

Centrally located at the northern end of Cairns iconic waterfront Esplanade, Crystalbrook Riley features 311 stylish rooms and suites, three restaurants and bars including Cairns’ highest rooftop bar, Rocco, an expansive lagoon pool and private beach, the stunning Eléme Day Spa, functions and events spaces for up to 400 people and a 24-hour fitness center.

This 5-star property is set a short distance from attractions such as the Center of Contemporary Arts, the Cairns Performing Arts Center, and Cairns Hospital. The property is a 10-minute walk from the Great Barrier Reef Departure Terminal and a 7-minute drive from Flecker Botanic Gardens. The nearest airport is Cairns Airport, 3.1 mi from the property.

Most of Riley’s contemporary rooms and suites have spacious balconies. Family rooms have two bedrooms and two bathrooms, while suites and rooms have a mix of urban, resort and sea views. Each room features its own Apple iPad control center complete with healthy living apps, a 55-inch Smart TV, Staycast by Google for video streaming, access to hundreds of complimentary movies and box sets, blackout blinds, a rainforest shower head and Nespresso coffee machine with recyclable pods. All public and in-room areas are equipped with free Wi-Fi.

Breakfast is served daily at the property. Enjoy modern dining at Paper Crane restaurant and bar or indulge in 24-hour in-room dining from 6 November, 2018. Greenfields and Rocco, Cairns’ highest rooftop bar, will be open for guests to enjoy at the property from December 2018.

You can lounge poolside in a cabana or at Riley’s man-made beach, or do laps in the lap pool. There is also a 24-hour fitness center at the property. Watch one of 200 free recent release movies or stream straight from your in-room Apple iPad. You can also book your trip to the Reef or beyond from the interactive lobby tour space.

This is our guests' favorite part of Cairns, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

We speak your language!

Crystalbrook Riley has been welcoming Booking.com guests since Aug 16, 2018

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Located in the best-rated area in Cairns, this hotel has an excellent location score of 9.5

Breakfast Info

Continental, American

Private parking at the hotel

Saved to 2986 lists

Most popular amenities

1 swimming pool
Free WiFi
Parking
Family rooms
Non-smoking rooms
Tea/Coffee Maker in All Rooms
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

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Get instant confirmation with FREE cancellation on most rooms!

Availability

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Sleeps Room Type Price
Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 2. Max children: 1
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Max adults: 3. Max children: 2
Suite
  • Bedroom 1: 1 king bed
  • Living room: 1 sofa bed
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Max adults: 6. Max children: 4
Family Room with Sea View
  • 2 twin beds and
  • 1 king bed
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Max adults: 6. Max children: 4
Family Room with City View - Urban
  • 2 twin beds and
  • 1 king bed
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Max adults: 6. Max children: 4
Family Room
  • 2 twin beds and
  • 1 king bed
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4 properties in Cairns like Crystalbrook Riley were booked in the last 12 hours

4 reasons to choose Crystalbrook Riley

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

9.2
Wonderful
 · 2,477 reviews
Read all reviews
  • Staff9.2
  • Facilities 9.4
    Pool, View, Wellness area
  • Cleanliness 9.5
  • Comfort 9.5
    Bed, Shower
  • Value for money8.7
  • Location 9.5
    View
  • Free WiFi 9.2
High score for Cairns

Select topics to read reviews:

See what guests loved the most:

  • Adrian Australia

    “the whole trip was magnificent including the wonderful upgrade for our wedding the staff were amazing”

  • Marina Australia

    “Absolutely loved our stay at the Crystalbrook Riley. Such a chilled atmosphere, great staff, modern and clean amenities, awesome pool and spa, great breakfast and super comfy bed. Staying at the Crystalbrook Riley in Cairns was a perfect way to start our honeymoon and we would stay there again in a heartbeat!”

  • Liam Australia

    “Couldn’t fault our stay at the Riley. Service was exceptional, breakfast was outstanding, and the pool facilities were excellent. Only note with the pool is make sure you get in early to secure a spot, deck chairs are at a premium. The QR code for poolside ordering of food/drinks was a nice touch. Rocco rooftop bar in the tower was sensational, albeit a bit pricey. Definitely worth making time to check it out at least once during a stay, and they had good happy hour/cocktail specials ranging across the week. We tried to book in for a treatment at Elemé Spa, however were told they are usually booked two weeks in advance. The staff went out of their way to try and fit us in, and we ended up going to the newly opened Elemé at the Crystalbrook Flynn, a short walk down the esplanade. An excellent way to wrap up our trip.”

  • Alexander Australia

    “Location the set of the hotel the view just stupendous ”

  • Sky Australia

    “We booked the penthouse in the tower and it was gorgeous! We were on the 8th floor and the view was stunning, we left the curtains open all night just to see the city lights! ”

  • Leah Australia

    “Rooms were clean and new. Shower head was so nice in the shower. Good view”

  • Deb Australia

    “Wonderful, luxurious resort to relax, unwind & explore in comfort. Just the escape we needed! Mathew on Reception gave us exceptional care and welcome, thank you. ”

  • Kate Australia

    “The staff and amenities were exceptional. Unfortunately the bar and restaurant were closed which would have really added to our experience. ”

  • Judi Australia

    “Great pool - very comfortable room Loved the mood lighting in the room Front desk staff very good Paper Crane good coffee”

  • Kourosh Australia

    “Room and the pool Accessibility of the hotel. Location and the esplanade perfect for walking with very nice restaurants around”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Crystalbrook Riley

Welcoming Booking.com guests since Aug 16, 2018

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • A bath in this room?

    Hi, Most of our Panoramic Sea View rooms do have a bathroom. When you stay please request this with your booking. We’ll try our best to allocate your room with the bathtub. Sadly, we can’t confirm right away...but of course, we’ll do what we can to make your stay remarkable. See you soon! Riley

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    Asked about: King Room with Panoramic Sea View • Answered on October 15, 2019
  • Is there a designated smoking area

    Hi, Sorry, Riley’s a non-smoker and all public areas and rooms are smoke-free. If needed our Collaborators (staff), can guide you to the nearest smoking area. Thanks, Crystalbrook Collaborators

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    Asked about: King Room with Sea View • Answered on October 15, 2019
  • Is there any rooms that have a bath tub?

    Hi, Yes our Suites and some Sea rooms have Baths, please add the request when booking and we will do our best to fulfill your request. Thanks

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    Answered on July 2, 2020
  • Is there undercover parking available?

    Hi, Yes we have secure under cover self parking available for $12 per night. This can be arranged on Check in. Thanks- Riley Reservations

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    Answered on September 21, 2020
  • I’ll like early check in

    Hi, We’re pleased to advise check-in is from 2pm. At the moment we’re not able to confirm an early check-in…although, we’re able to note your arrival time and will try our best to have your pillows fluffed and room ready for your early arrival. See you soon! Riley

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    Asked about: Twin Room with Pool View - Resort • Answered on October 15, 2019
  • What time do you start serving breakfast please and do you have a shuttle bus service from the airport to your resort?Thanks

    Our restaurant is available for breakfast at the following times: Monday to Friday 6:00am - 10:00am Saturday and Sunday 6:00am - 10:30am I'm sorry to inform you we do not have any shuttle services available. But there are a variety of options available, ensuring you ride in style, we are located approximately 10 minutes from the airport. Please note that the below costs are a guideline only: Taxi – $15 – $20 AUD Airport shuttle – $15 AUD per person Uber – $10 – $15 AUD

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    Answered on December 18, 2019
  • Is there a Jacuzzi too??

    Hi, we have an large outdoor spa pool in the resort. Thanks, Riley team

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    Asked about: King Room with Pool View - Resort • Answered on July 1, 2020
  • Hi is it possible to request a late check out? Like 1pm or 2 pm instead of 11am? Is there an additional charge?

    We get it…holidays are for sleeping-in! Our check-out time is 11am. We’re not able to confirm a late check-out at the moment, but we’ll try our best to arrange this for you on the day (so you can enjoy life’s little luxuries a little longer). We’ll confirm your check-out time on arrival.

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    Answered on November 21, 2019
  • Just confirming this room has a bath like in the photos listed, it just doesn't list bath in the facilities only shower? kind regards Nathaniel

    Hi! Bath tubs are certainly popular in our Sea Panoramic rooms and are on a request basis. Please give us a call and we can add this to your booking. - James Mackintosh, Front Office Manager

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    Asked about: King Room with Panoramic Sea View • Answered on July 10, 2021
  • Are there any rooms available with sea views

    Please book our Sea King Room or Panoramic Sea King Room

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    Answered on January 3, 2020
  • Do you have a bath and a local fee?

    Hi! You can certainly request a bath for your next stay, just let one of our friendly Experience Curators know your request and they'll do their best to accommodate! - James Mackintosh, Front Office Manager

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    Answered on July 10, 2021
  • Organizing my sisters 50th bday. Would we be able to book up to 10 rooms. Sept/October 2021. With 10 rooms can we get a package deal

    Hi! Certainly sounds like a great trip planned. Reach out to our friendly reservations team who'll assist in your enquiry! See you then! - James Mackintosh, Front Office Manager

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    Answered on July 10, 2021
  • do you have any babysitting options ?

    Hi! We don't have any baby sitter's on the property but we can certainly connect you with one of our preferred Baby Sitting services. Please let one of our Experience Curators know and they'll connect you. - James Mackintosh, Front Office Manager

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    Answered on July 10, 2021
  • Hi, what floor are the king panoramic view rooms on?

    Hi! Our Sea Panoramic rooms are from levels 1 - 11 in the tower. - James Mackintosh, Front Office Manager

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    Asked about: King Room with Panoramic Sea View • Answered on July 10, 2021
  • hi, do you have a GYM?

    Hi! Yes we certainly have a gym that's available 24/7 for our guests. - James Mackintosh, Front Office Manager

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    Answered on July 10, 2021
  • Hey, Is all your parking under cover ? We have a rooftop tent that makes our vehicle quite high 2.3m.We’d like parking but not necessarily under cover

    Yes we do have covered parking. The height limit is 2.1m There is street parking available as well outside the front of the hotel.

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    Answered on November 5, 2021
  • Is the family room 2 bedrooms ?

    Hi! We have our Family Rooms which are two rooms with an interconnecting door in between or our Riley Suite which is a 2 Bedroom Suite. - James Mackintosh, Front Office Manager

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    Answered on July 10, 2021
  • Is there a swim up outdoor bar?

    Unfortunately we don't have a swim up bar but we have our team servicing the pool area on a regular basis or you can order right from your sun lounge! - James Mackintosh, Front Office Manager

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    Asked about: King Room with Pool View - Resort • Answered on July 10, 2021
  • Hi! There is mention that the food and beverage service at the hotel may be limited, due to covid. If it is- what is and isn’t operating as normal?

    Hi! At this very moment, Rocco is operating 5 days a week (Thursday-Monday) and Paper Crane is operating Tuesdays-Saturday - James Mackintosh, Front Office Manager

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    Answered on July 10, 2021
  • Do you offer baby sitting

    Hi, I'm sorry to inform you we do not have any baby sitting services onsite. If needed please contact our Guest Services team directly at the hotel to assist with recommendations. Kind Regards, Crystalbrook Collaborators

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    Answered on October 15, 2019
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Cairns Esplanade
    0.1 miles
  • The Center of Contemporary Arts
    0.2 miles
  • Cairns City Library
    0.3 miles
  • Cairns Night Markets
    0.3 miles
  • Cairns Esplanade Lagoon
    0.4 miles
  • Cairns Electorate Office
    0.4 miles
  • The Cairns Civic Theater
    0.4 miles
  • Cairns Regional Gallery
    0.4 miles
  • The Cairns Museum
    0.4 miles
  • Cairns Family Court
    0.4 miles
Top attractions
  • Cairns Base Hospital
    0.4 miles
  • Reef and Rainforest Research Centre
    0.5 miles
  • Rusty's Markets
    0.5 miles
  • Cairns Central Shopping Centre
    0.6 miles
  • Cairns Station
    0.7 miles
  • Cairns Rainforest Dome
    0.7 miles
  • Cairns Flecker Botanic Gardens
    2 miles
  • Skyway Rainforest Cableway
    7.1 miles
  • Tjapukai Aboriginal Cultural Park
    7.2 miles
Natural Beauty
  • River Barron
    15.5 miles
  • Ocean/Sea Cairns Esplanade Waterfront
    0 miles
  • Mountain Cairns Aquarium
    0.1 miles
  • Mountain Cairns Art Gallery
    0.3 miles
  • Mountain Reef Fleet Terminal
    0.3 miles
Beaches in the Neighborhood
  • Holloways Beach
    5 miles
Closest Airports
  • Cairns Airport
    3 miles
How to get to Crystalbrook Riley from Cairns Airport
    Taxi
    Car
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
Brilliant!
1 Restaurant On Site

    Paper Crane

    Food: Australian, Asian

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

Amenities of Crystalbrook Riley Great facilities! Review score, 9.4

Most popular amenities

1 swimming pool
Free WiFi
Parking
Family rooms
Non-smoking rooms
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Outdoor furniture
  • Garden
Food & Drink
  • Coffee house on site
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs AUD 12 per day.
  • Accessible parking
  • Street parking
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
Business Facilities
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security
General
  • Air conditioning
  • Smoke-free property
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Lowered sink
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Pool with view
Spa
  • Fitness
  • Full-body massage Additional charge