Hotel Crystalbrook Riley

131-141 The Esplanade, 4870 Cairns, Australia – Excellent location – show map

Excellent location – rated 9.4/10! (score from 2241 reviews)

Real guests • Real stays • Real opinions

9.1
Wonderful
2,241 reviews

You charged me twice please refund $1,191 back into my account

Gary Australia

The facilities were of an excellent standard, in keeping with a luxury hotel in this price bracket. Fresh, clean and friendly.

Benjamin Australia

early check in, friendly staff, awesome pool, super quick room service, kids meals available, can choose own pillow

Elizabeth Australia

the whole trip was magnificent including the wonderful upgrade for our wedding the staff were amazing

Adrian Australia

Absolutely loved our stay at the Crystalbrook Riley. Such a chilled atmosphere, great staff, modern and clean amenities, awesome pool and spa, great breakfast and super comfy bed. Staying at the Crystalbrook Riley in Cairns was a perfect way to start our honeymoon and we would stay there again in a heartbeat!

Marina Australia

Couldn’t fault our stay at the Riley. Service was exceptional, breakfast was outstanding, and the pool facilities were excellent. Only note with the pool is make sure you get in early to secure a spot, deck chairs are at a premium. The QR code for poolside ordering of food/drinks was a nice touch. Rocco rooftop bar in the tower was sensational, albeit a bit pricey. Definitely worth making time to check it out at least once during a stay, and they had good happy hour/cocktail specials ranging across the week. We tried to book in for a treatment at Elemé Spa, however were told they are usually booked two weeks in advance. The staff went out of their way to try and fit us in, and we ended up going to the newly opened Elemé at the Crystalbrook Flynn, a short walk down the esplanade. An excellent way to wrap up our trip.

Liam Australia

Location the set of the hotel the view just stupendous

Alexander Australia

We booked the penthouse in the tower and it was gorgeous! We were on the 8th floor and the view was stunning, we left the curtains open all night just to see the city lights!

Sky Australia

Rooms were clean and new. Shower head was so nice in the shower. Good view

Leah Australia

Wonderful, luxurious resort to relax, unwind & explore in comfort. Just the escape we needed! Mathew on Reception gave us exceptional care and welcome, thank you.

Deb Australia
9.1
Wonderful
2,241 reviews
  • What guests loved the most:
  • “You charged me twice please refund $1,191 back into my account”
    Gary Gary Australia Australia
  • “The facilities were of an excellent standard, in keeping with a luxury hotel in this price bracket. Fresh, clean and friendly.”
    Benjamin Benjamin Australia Australia
  • “early check in, friendly staff, awesome pool, super quick room service, kids meals available, can choose own pillow”
    Elizabeth Elizabeth Australia Australia
  • “the whole trip was magnificent including the wonderful upgrade for our wedding the staff were amazing”
    Adrian Adrian Australia Australia
  • “Absolutely loved our stay at the Crystalbrook Riley. Such a chilled atmosphere, great staff, modern and clean amenities, awesome pool and spa, great breakfast and super comfy bed.”
    Marina Marina Australia Australia
  • “Couldn’t fault our stay at the Riley. Service was exceptional, breakfast was outstanding, and the pool facilities were excellent.”
    Liam Liam Australia Australia
  • “Location the set of the hotel the view just stupendous”
    Alexander Alexander Australia Australia
  • “We booked the penthouse in the tower and it was gorgeous! We were on the 8th floor and the view was stunning, we left the curtains open all night just to see the city lights!”
    Sky Sky Australia Australia
  • “Rooms were clean and new. Shower head was so nice in the shower. Good view”
    Leah Leah Australia Australia
  • “Wonderful, luxurious resort to relax, unwind & explore in comfort. Just the escape we needed! Mathew on Reception gave us exceptional care and welcome, thank you.”
    Deb Deb Australia Australia

Categories:

  • Staff9.2
  • Facilities 9.4
  • Cleanliness 9.5
  • Comfort 9.5
  • Value for money8.6
  • Location9.4
  • Free WiFi 9.0
High score for Cairns

Get the celebrity treatment with world-class service at Crystalbrook Riley

Centrally located at the northern end of Cairns iconic waterfront Esplanade, Crystalbrook Riley features 311 stylish rooms and suites, three restaurants and bars including Cairns’ highest rooftop bar, Rocco, an expansive lagoon pool and private beach, the stunning Eléme Day Spa, functions and events spaces for up to 400 people and a 24-hour fitness center.

This 5-star property is set a short distance from attractions such as the Center of Contemporary Arts, the Cairns Performing Arts Center, and Cairns Hospital. The property is a 10-minute walk from the Great Barrier Reef Departure Terminal and a 7-minute drive from Flecker Botanic Gardens. The nearest airport is Cairns Airport, 3.1 mi from the property.

Most of Riley’s contemporary rooms and suites have spacious balconies. Family rooms have two bedrooms and two bathrooms, while suites and rooms have a mix of urban, resort and sea views. Each room features its own Apple iPad control center complete with healthy living apps, a 55-inch Smart TV, Staycast by Google for video streaming, access to hundreds of complimentary movies and box sets, blackout blinds, a rainforest shower head and Nespresso coffee machine with recyclable pods. All public and in-room areas are equipped with free Wi-Fi.

Breakfast is served daily at the property. Enjoy modern dining at Paper Crane restaurant and bar or indulge in 24-hour in-room dining from 6 November, 2018. Greenfields and Rocco, Cairns’ highest rooftop bar, will be open for guests to enjoy at the property from December 2018.

You can lounge poolside in a cabana or at Riley’s man-made beach, or do laps in the lap pool. There is also a 24-hour fitness center at the property. Watch one of 200 free recent release movies or stream straight from your in-room Apple iPad. You can also book your trip to the Reef or beyond from the interactive lobby tour space.

This is our guests' favorite part of Cairns, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Crystalbrook Riley has been welcoming Booking.com guests since Aug 16, 2018

Show me more

Most popular amenities

1 swimming pool
Free WiFi
Parking
Family rooms
Non-smoking rooms
Tea/Coffee Maker in All Rooms
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the best-rated area in Cairns, this hotel has an excellent location score of 9.4

Breakfast Info

Continental, American

Private parking at the hotel

Saved to 3272 lists

Availability

When would you like to stay at Crystalbrook Riley?

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Sleeps Room Type Price
Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 2. Max children: 1
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Max adults: 3. Max children: 2
Suite
  • Bedroom 1: 1 king bed
  • Living room: 1 sofa bed
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Max adults: 6. Max children: 4
Family Room with Sea View
  • 2 twin beds and
  • 1 king bed
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Max adults: 6. Max children: 4
Family Room with City View - Urban
  • 2 twin beds and
  • 1 king bed
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Max adults: 6. Max children: 4
Family Room
  • 2 twin beds and
  • 1 king bed
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Lock in a great price for your upcoming stay

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4 reasons to choose Crystalbrook Riley

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

9.1
Wonderful · 2,241 reviews
Read all reviews
  • Staff9.2
  • Facilities 9.4
    Pool
  • Cleanliness 9.5
  • Comfort 9.5
  • Value for money8.6
  • Location9.4
    View
  • Free WiFi 9.0
High score for Cairns

Select topics to read reviews:

See what guests loved the most:

  • Gary Australia

    “You charged me twice please refund $1,191 back into my account”

  • Benjamin Australia

    “The facilities were of an excellent standard, in keeping with a luxury hotel in this price bracket. Fresh, clean and friendly.”

  • Elizabeth Australia

    “early check in, friendly staff, awesome pool, super quick room service, kids meals available, can choose own pillow”

  • Adrian Australia

    “the whole trip was magnificent including the wonderful upgrade for our wedding the staff were amazing”

  • Marina Australia

    “Absolutely loved our stay at the Crystalbrook Riley. Such a chilled atmosphere, great staff, modern and clean amenities, awesome pool and spa, great breakfast and super comfy bed. Staying at the Crystalbrook Riley in Cairns was a perfect way to start our honeymoon and we would stay there again in a heartbeat!”

  • Liam Australia

    “Couldn’t fault our stay at the Riley. Service was exceptional, breakfast was outstanding, and the pool facilities were excellent. Only note with the pool is make sure you get in early to secure a spot, deck chairs are at a premium. The QR code for poolside ordering of food/drinks was a nice touch. Rocco rooftop bar in the tower was sensational, albeit a bit pricey. Definitely worth making time to check it out at least once during a stay, and they had good happy hour/cocktail specials ranging across the week. We tried to book in for a treatment at Elemé Spa, however were told they are usually booked two weeks in advance. The staff went out of their way to try and fit us in, and we ended up going to the newly opened Elemé at the Crystalbrook Flynn, a short walk down the esplanade. An excellent way to wrap up our trip.”

  • Alexander Australia

    “Location the set of the hotel the view just stupendous”

  • Sky Australia

    “We booked the penthouse in the tower and it was gorgeous! We were on the 8th floor and the view was stunning, we left the curtains open all night just to see the city lights!”

  • Leah Australia

    “Rooms were clean and new. Shower head was so nice in the shower. Good view”

  • Deb Australia

    “Wonderful, luxurious resort to relax, unwind & explore in comfort. Just the escape we needed! Mathew on Reception gave us exceptional care and welcome, thank you.”

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • A bath in this room?
    Hi, Most of our Panoramic Sea View rooms do have a bathroom. When you stay please request this with your booking. We’ll try our best to allocate your room with the bathtub. Sadly, we can’t confirm right away...but of course, we’ll do what we can to make your stay remarkable. See you soon! Riley
    Asked about: King Room with Panoramic Sea View • Answered on October 15, 2019
  • Is there a designated smoking area
    Hi, Sorry, Riley’s a non-smoker and all public areas and rooms are smoke-free. If needed our Collaborators (staff), can guide you to the nearest smoking area. Thanks, Crystalbrook Collaborators
    Asked about: King Room with Sea View • Answered on October 15, 2019
  • Is there any rooms that have a bath tub?
    Hi, Yes our Suites and some Sea rooms have Baths, please add the request when booking and we will do our best to fulfill your request. Thanks
    Answered on July 2, 2020
  • Is there undercover parking available?
    Hi, Yes we have secure under cover self parking available for $12 per night. This can be arranged on Check in. Thanks- Riley Reservations
    Answered on September 21, 2020
  • I’ll like early check in
    Hi, We’re pleased to advise check-in is from 2pm. At the moment we’re not able to confirm an early check-in…although, we’re able to note your arrival time and will try our best to have your pillows fluffed and room ready for your early arrival. See you soon! Riley
    Asked about: Twin Room with Pool View - Resort • Answered on October 15, 2019

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Cairns Esplanade
    0.1 miles
  • The Center of Contemporary Arts
    0.2 miles
  • Cairns City Library
    0.3 miles
  • Cairns Night Markets
    0.3 miles
  • Cairns Esplanade Lagoon
    0.4 miles
  • Cairns Electorate Office
    0.4 miles
  • The Cairns Civic Theater
    0.4 miles
  • Cairns Regional Gallery
    0.4 miles
  • The Cairns Museum
    0.4 miles
  • Cairns Family Court
    0.4 miles
Top attractions
  • Cairns Base Hospital
    0.4 miles
  • Reef and Rainforest Research Centre
    0.5 miles
  • Rusty's Markets
    0.5 miles
  • Cairns Central Shopping Centre
    0.6 miles
  • Cairns Station
    0.7 miles
  • Cairns Rainforest Dome
    0.7 miles
  • Cairns Flecker Botanic Gardens
    2 miles
  • Skyway Rainforest Cableway
    7.1 miles
  • Tjapukai Aboriginal Cultural Park
    7.2 miles
Natural Beauty
  • River Barron
    15.5 miles
  • Ocean/Sea Cairns Esplanade Waterfront
    0 miles
  • Mountain Cairns Aquarium
    0.1 miles
  • Mountain Cairns Art Gallery
    0.3 miles
  • Mountain Reef Fleet Terminal
    0.3 miles
Beaches in the Neighborhood
  • Holloways Beach
    5 miles
Closest Airports
  • Cairns Airport
    3 miles
How to get to Crystalbrook Riley from Cairns Airport
    Car
    Taxi
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
1 Restaurant On Site

    Paper Crane

    Food: Australian, Asian

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

Amenities of Crystalbrook Riley Great facilities! Review score, 9.4

Most popular amenities

1 swimming pool
Free WiFi
Parking
Family rooms
Non-smoking rooms
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Outdoor furniture
  • Garden
Food & Drink
  • Coffee house on site
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not needed) and costs AUD 12 per day.
  • Accessible parking
  • Street parking
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
Business Facilities
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security
General
  • Air conditioning
  • Smoke-free property
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Lowered sink
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Fenced pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
  • Pool with view
Spa
  • Fitness
  • Full-body massage Additional charge
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
Languages Spoken
  • English
  • Japanese
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.

House rules Crystalbrook Riley takes special requests – add in the next step!

Check-in

2:00 PM - 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

12:00 AM - 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free
13+ years
Extra bed by request
AUD 60 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Eftpos JCB American Express Crystalbrook Riley accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that there is a 1% charge when you pay with a credit card.

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.

When booking more than 10 rooms, different policies and additional supplements may apply.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Crystalbrook Riley

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Crystalbrook Riley on this page.

  • Crystalbrook Riley has 1 restaurant:

    • Paper Crane

  • Guests staying at Crystalbrook Riley can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Continental
    • American

  • Check-in at Crystalbrook Riley is from 2:00 PM, and check-out is until 11:00 AM.

  • Room options at Crystalbrook Riley include:

    • Double
    • Twin
    • Suite
    • Family

  • The following parking options are available to guests staying at Crystalbrook Riley (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Street parking
    • Accessible parking

  • From the nearest airport, you can get to Crystalbrook Riley by:

    • Taxi 15min
    • Car 15min

  • Crystalbrook Riley is 1,800 feet from the center of Cairns.

  • The prices at Crystalbrook Riley may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Crystalbrook Riley offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Massage
    • Spa/Wellness packages
    • Spa facilities
    • Fitness
    • Spa lounge/Relaxation area
    • Full-body massage