Hello there, Thanks for your question! We do have rooms with balconies. These come under a specific room type of either a Studio Suite Balcony or a Deluxe Studio Suite Balcony. The room descriptions will specify if a private balcony is included. I hope this helps! Kind Regards, Maddy

The security deposit for one room is $100 pre-authorization on a credit card and alternatively a $200 cash bond.

Good afternoon, There are two options for parking, both will incur an additional fee. Self Parking: $9.00 per night, per vehicle. Valet Parking: $21.00 per night, per vehicle. Please note that all parking is subject to availability and cannot be reserved. Kind Regards, The Chen Team

Hi, absolutely! The pool is open and has fantastic views of Melbourne.

Good evening, Thanks for your question! The pool is available for guest use between 6am and 10pm daily. We rarely have the need to close the pool, however in the event that we are required to suspend access we will notify all guests on arrival.

Good Afternoon, Thank you for your question regarding The Chen, yes the pool is now open for guest to enjoy during their stay. Please let us know if there are any further questions Kind Regards Guest Experience Desk

Hi there! Our pool is heated to 30 degrees, however as it is an outdoor pool on the rooftop the temperature can be affected by these conditions.

Yes, In our Deluxe rooms

Unfortunately we do not have Netflix on our room Tv's. We do however, have a selection of Foxtel channels which include three movies channels, showing a range of different movie genres including action and comedy.

Hi There, Unfortunately Pool area is specifically only available to be used by residence and registered hotel guests. Thanks The Chen Team

Hello there! We would love to assist you with this. Please contact the hotel directly with the details of your requirements so we can discuss this further.

Hi Team, Unfortunately room service options are not available until further notice. Thank you and have a nice day. Regards The Chen Team

Good evening, Our Studio Twin rooms have 2x Queen beds in the room.

Hello there! The clearance in our car park is 2.4 metres. If this is not suitable for you, there is street parking within easy reach of the hotel that you can use if necessary.

Hi there! Our rooftop pool is open from 6am-10pm daily, however due to current COVID-19 health guidelines there is a limit of 25 people in the pool area at any one time.

Hello there, Our guaranteed check in time is at 2pm and unfortunately we are unable to guarantee check in at any time before this. If the room is available upon your arrival we are more than happy to check you in, however if the room is not ready we can hold any luggage for you and can give you access to our facilities until check in is available. Kind Regards, The Chen Team

The Chen's hotel guest rooms are from Level 2 to Level 6 in our golden tower. Once you have done your booking, please be sure to mention your high floor request and we will endeavour to honour your request as it can not be guaranteed.