“This is a premium property situated nicely in the middle of the high-rise area. Beautiful beach and walking distance to many restaurants and activities. The property staff is exceptional taking care of all requests, friendly and the quality of the property is very high.”“”

“The hotel Staff is very friendly and the hotel is very clean!!”“0”

“Great view from the room. Pool slide was very fun for the kids. Beautiful beach. Great drinks and food. The staff was awesome, the hotel has good Covid protocols and Pcr testing in site.”“0”

“We loved that they didn't drop the prices for covid because it felt like we had the whole place to ourselves. We got the best parking spots, the best spots with lounge chairs on the beach, wifi always worked, no waiting for anything and a very private feeling on our balcony.”“0”

“Fue mi tercera estadía en el Hotel. Nos gusta la atención y ubicación.”“0”

“The location was perfect. Everything is close by. Great beach. Loved the palapas! If there was any problem, the front desk and concierge were on top of it and fixed it right away. There was a mix-up with a taxi not picking us up for horseback riding. (Service provided by the Ponderosa stables.) The Hyatt's concierge called them and made them pay for our taxi. Much appreciated. Loved the hidden jacuzzi. Used it numerous times. Loved Chi Chi, the parrot. He always had us laughing. We visited him every day. And, of course, the iguanas and lizards and black swan.”“0”

“I had an amazing experience. The staff was very helpful and friendly. Paola in the concierge was the highlight of my stay, she was so knowledgeable of the island’s activities and restaurants, everything she booked for me was incredible her level of customer service is the best I’ve ever seen in the hospitality industry. Overall was a wonderful experience all together. Thank you to everyone in the hotel for making my experience so special.”“0”

“Service was exceptional always friendly and keen to support Staff throughout the Hotel no matter their position always smiling, courteous and friendly”“0”

“excellent location, beautiful landscaping, access to beach, multiple pools and dining options”“0”

“Gorgeous hotel and the staff was absolutely fabulous. The cabana rental was pricey, but worth it. The hotel is in a great location as well! It was a little touristy, but there was a lot to do.”“0”