Garden
Pets allowed
Swimming Pool
BBQ facilities
Free WiFi
Balcony
Bath
Air conditioning
24-hour front desk
Key card access

Get the celebrity treatment with world-class service at Kempinski Hotel Grand Arena

Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena is located in the very heart of the mountain resort, right across the Gondola lift station.

The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience.

The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cosy ambience. Live cooking by the hotel’s international culinary team headed by Executive Chef Trevor Portelli in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs.

In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cosy fireplace on cold winter nights.

Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, tailor-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room.

The guests of the hotel also benefit from the state-of-the-art ski room.

Family-friendly Kempinski Hotel Grand Arena Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily programme with a variety of amusing activities and games.

The hotel can organise airport pick-up and drop-off from Sofia and Thessaloniki International Airport.

This is our guests' favourite part of Bansko, according to independent reviews.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Kempinski Hotel Grand Arena has been welcoming Booking.com guests since 30 Apr 2010.
Hotel chain/brand: Kempinski

Nearby ski lifts:
  • Gondola Lift - 100 yards
  • Bansko Lift - 150 yards

Property highlights

Situated in the best rated area in Bansko, this hotel has an excellent location score of 9.8

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Vegetarian, Vegan, Gluten-free, Buffet

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

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Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Could we have extra bed in the junior suite.
    Only one extra bed can be placed in a Junior suite. Extra charges per night will apply.
    Answered on 18 August 2020
  • Good morning When will be the last day of ski ? Pamporovo will be last ski day 23 March . So when is the last ski day in bansko?
    11 April 2021
    Answered on 22 March 2021
  • I would like one junior suite for a family of 4 adults. I understand you have usually one bed in the room ( this would be suitable for parents)and you..
    The only option for 4 adults are two double rooms. Rates you may find online.
    Answered on 24 August 2020
  • Do you allow small dogs
    We allow dogs and cats up to 10 kg - one pet per room. Pet fee per night is EUR 10.00 /per pet per night/ plus additional one-time fee of EUR 25.00 fo..
    Answered on 18 January 2021
  • Hi! Do you have summer aktivity like hiking or nordik wolking with gided group in the mountain?
    Our Ladies in Red and employees at the Reception can suggest suitable activities that will match your abilities and preferences.
    Answered on 26 May 2021
  • Still looking?
Hotel surroundings *
2 restaurants on site

    The Gallery Restaurant

    Cuisine: European

    Come Prima Restaurant

    Cuisine: Mediterranean

Facilities of Kempinski Hotel Grand Arena Great facilities! Review score, 9.3
Bathroom
  • Bath
Outdoors
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities Additional charge
  • Terrace
  • Garden
Ski
  • Ski pass vendor
  • Ski storage
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental Additional charge
  • Archery Off-site
  • Cooking class Additional charge
  • Tour or class about local culture Additional charge
  • Happy hour Additional charge
  • Themed dinner nights Additional charge
  • Bike tours Additional charge
  • Walking tours Additional charge
  • Tennis equipment Additional charge
  • Kids' club
  • Horse riding Additional charge
  • Cycling
  • Hiking Additional charge
  • Billiards Additional charge
  • Skiing
  • Fishing Additional charge
  • Tennis court Additional charge
Media & Technology
  • Telephone
Food & Drink
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not possible) and costs EUR 10.0 per day.
  • Secured parking
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Business centre Additional charge
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service Additional charge
  • Pet bowls
  • Pet basket
  • Shared lounge/TV area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle Additional charge
  • Non-smoking rooms
  • Room service
4 swimming pools
    Pool 1 - indoor
  • Open all year
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Pool 2 - outdoor
  • Open all year
  • Heated pool
  • Pool with view
  • Pool/beach towels
  • Pool cover
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Pool 3 - outdoor (kids)
  • Seasonal (Temporarily closed)
  • Suitable for kids
  • Plunge pool
  • Pool/beach towels
  • Pool 4 - outdoor
  • Seasonal (Temporarily closed)
  • Pool with view
  • Pool/beach towels
  • Pool cover
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam Additional charge
  • Massage Additional charge
  • Spa and wellness centre
  • Solarium Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • Bulgarian
  • English
Sustainable initiatives
This property has taken steps to provide more sustainable and environmentally friendly travel

House rules

Kempinski Hotel Grand Arena takes special requests - add in the next step!

Check-in

From 15:00 hours

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are allowed on request. Charges may be applicable.

Mastercard Visa American Express Kempinski Hotel Grand Arena accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

If you arrive with children, please inform the property about their age. You can use the Special Requests box when booking or contact the property directly.

Please note that smoking is strictly prohibited in all areas and penalty fees apply.

The hotel has the right to preauthorize the provided card any time after confirmation.

Please note that half-board plan includes meals only. Drinks are at surcharge.

Please note that rates on 31 December 2022 include compulsory New Year's gala dinner for the number of people included in the reservation.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Kempinski Hotel Grand Arena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

Kids Pool is closed from Thu 13 Oct 2022 until Fri 30 Jun 2023

La Veranda Pool is closed from Thu 13 Oct 2022 until Fri 30 Jun 2023

License number: Б3-ВБ3-746-А1

FAQs about Kempinski Hotel Grand Arena

  • Check-in at Kempinski Hotel Grand Arena is from 15:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Kempinski Hotel Grand Arena has 2 restaurants:

    • The Gallery Restaurant
    • Come Prima Restaurant

  • Kempinski Hotel Grand Arena is 0.8 miles from the centre of Bansko.

  • Guests staying at Kempinski Hotel Grand Arena can enjoy a highly-rated breakfast during their stay (guest review score: 9.5).

    Breakfast option(s) include:

    • Vegetarian
    • Vegan
    • Gluten-free
    • Buffet

  • Room options at Kempinski Hotel Grand Arena include:

    • Triple
    • Suite
    • Twin

  • Kempinski Hotel Grand Arena offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Cycling
    • Hiking
    • Billiards
    • Skiing
    • Tennis court
    • Fishing
    • Solarium
    • Kids' club
    • Horse riding
    • Bike tours
    • Archery
    • Personal trainer
    • Bicycle rental
    • Happy hour
    • Swimming Pool
    • Fitness/spa locker rooms
    • Tennis equipment
    • Cooking class
    • Beauty Services
    • Walking tours
    • Facial treatments
    • Themed dinner nights
    • Waxing services
    • Tour or class about local culture
    • Make up services
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body treatments
    • Body scrub
    • Body wrap
    • Light therapy
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area
    • Foot bath
    • Spa/wellness packages
    • Massage chair
    • Fitness
    • Yoga classes
    • Fitness classes

  • The prices at Kempinski Hotel Grand Arena may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.