Kempinski Hotel Grand Arena Bansko
Pirin Street 96, 2770 Bansko, Bulgaria – Excellent location - show map
Excellent location — rated 9.7/10! (score from 1543 reviews)
Real guests • Real stays • Real opinions
exceptional staff - names that come to mind (but there were others who were very good too) are Biankha, Boyan, Olga, Bilyana, Ivana, Svetlana and excellent food and beverage manager, Ivo. Overall, one of the best teams we have come across
United Kingdom
- Garden
- Pets allowed
- Pool 1 - indoor
- BBQ facilities
- Free WiFi
- Balcony
- Bath
- Air conditioning
- 24-hour front desk
- Key card access
Get the celebrity treatment with world-class service at Kempinski Hotel Grand Arena Bansko
Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola lift station. The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience. The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cosy ambience. Live cooking by the hotel’s international culinary team headed by Executive Chef Nikola Todorov (instead of Trevor Portelli) in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs. In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cosy fireplace on cold winter nights. Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, tailor-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room. Family-friendly Kempinski Hotel Grand Arena Bansko Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily programme with a variety of amusing activities and games. The hotel can organise airport pick-up and drop-off from Sofia and Thessaloniki International Airport.
This is our guests' favourite part of Bansko, according to independent reviews.
Couples particularly like the location — they rated it 9.7 for a two-person trip.
Kempinski Hotel Grand Arena Bansko has been welcoming Booking.com guests since 30 Apr 2010.Hotel chain/brand: Kempinski
- Gondola Lift - 100 yards
- Bansko Lift - 150 yards
- 4 swimming pools
- Spa and wellness centre
- Private parking
- Free WiFi
- Family rooms
- 2 restaurants
- Airport shuttle
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
Categories:
See what guests loved the most:
Phil
United Kingdom“exceptional staff - names that come to mind (but there were others who were very good too) are Biankha, Boyan, Olga, Bilyana, Ivana, Svetlana and excellent food and beverage manager, Ivo. Overall, one of the best teams we have come across”
Elena
Bulgaria“Breakfast - excellent Spa - excellent Room - good”
Yifat
Israel“The hotel is beautiful. The rooms are wide and nice. The bathroom is very nice. Everything is clean and it looks like they thought about the little details that makes the difference. The stuff is nice and helpful. The swimming pools and the area...”- ElenaBulgaria“Everything was perfect - the whole place, location, facilities, personnel, food”
Milena
Netherlands“The SPA centre is one of the best in the world and my main reason to come back to the hotel. The location is great and provides beautiful mountain views.”
IvayloBulgaria“We've been in the hotel several times and I find it hard to imagine how anyone would rate it less than 10/10. Check-in and check-out are like a breeze; the rooms are perfect (note, despite the age of the hotel, everything is perfectly maintained);...”
George
Greece“The room was really clean and spacious, the beds were comfortable and the bathroom organized. The balcony view was breathtaking. All the staff were kind and always helpful. The spa had many options and all the pools were clean.”- HelenUnited Kingdom“Perfect location enjoying a fantastic mountain vista.”
- MilenBulgaria“Food, Location and cleanliness are amazing, quality of food too!”
DaliaIsrael“Everything was perfect! The best hotel in bansko! Beautiful serroundings, big and comfortable rooms, very good breakfast, and a wonderful helpful staff.”
Property questions and answersBrowse questions from guests for anything extra you want to know about the propertyThe property usually replies within a few days
Could we have extra bed in the junior suite.
Only one extra bed can be placed in a Junior suite. Extra charges per night will apply.Answered on 18 August 2020Good morning When will be the last day of ski ? Pamporovo will be last ski day 23 March . So when is the last ski day in bansko?
11 April 2021Answered on 22 March 2021Is the tea and coffee in the room complimentary or you have to pay for it?
If you use the in-room tea and coffee facilities to make it, it is complimentary.Answered on 2 October 2020I would like one junior suite for a family of 4 adults. I understand you have usually one bed in the room ( this would be suitable for parents)and you..
The only option for 4 adults are two double rooms. Rates you may find online.Answered on 24 August 2020Do you allow small dogs
We allow dogs and cats up to 10 kg - one pet per room. Pet fee per night is EUR 10.00 /per pet per night/ plus additional one-time fee of EUR 25.00 fo..Answered on 18 January 2021Hi! Do you have summer aktivity like hiking or nordik wolking with gided group in the mountain?
Our Ladies in Red and employees at the Reception can suggest suitable activities that will match your abilities and preferences.Answered on 26 May 2021- Still looking?
Hotel surroundings *
Restaurants2 restaurants on site
- The Gallery Restaurant
- CuisineEuropean
- AmbianceFamily friendly
- Come Prima Restaurant
- CuisineMediterranean
- AmbianceFamily friendly • Romantic
Facilities of Kempinski Hotel Grand Arena BanskoGreat facilities! Review score, 9.3
- 4 swimming pools
- Spa and wellness centre
- Private parking
- Free WiFi
- Family rooms
- 2 restaurants
- Airport shuttle
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
- Bath
- Outdoor furniture
- Sun terrace
- BBQ facilitiesAdditional charge
- Terrace
- Garden
- Ski pass vendor
- Ski storage
- Bicycle rentalAdditional charge
- ArcheryOff-site
- Cooking classAdditional charge
- Tour or class about local cultureAdditional charge
- Happy hourAdditional charge
- Themed dinner nightsAdditional charge
- Bike toursAdditional charge
- Walking toursAdditional charge
- Tennis equipmentAdditional charge
- Kids' club
- Horse ridingAdditional charge
- Cycling
- HikingAdditional charge
- BilliardsAdditional charge
- Skiing
- FishingAdditional charge
- Tennis courtAdditional charge
- Telephone
- FruitsAdditional charge
- Wine/champagneAdditional charge
- Kid-friendly buffet
- Kid mealsAdditional charge
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Tea/Coffee maker
- Valet parking
- Parking garage
- Electric vehicle charging station
- Accessible parking
- Lockers
- Private check-in/check-out
- Concierge service
- ATM/cash machine on site
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
- Kids' outdoor play equipment
- Indoor play area
- Board games/puzzles
- Babysitting/child servicesAdditional charge
- Daily housekeeping
- Trouser press
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/photocopyingAdditional charge
- Business centreAdditional charge
- Meeting/banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
- Shuttle serviceAdditional charge
- Pet bowls
- Pet basket
- Shared lounge/TV area
- Air conditioning
- Non-smoking throughout
- Heating
- Car hire
- Packed lunches
- Soundproof rooms
- Lift
- Family rooms
- Barber/beauty shop
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Room service
- Open all year
- Pool/beach towels
- Sun loungers or beach chairs
- Open all year
- Pool with view
- Heated pool
- Pool/beach towels
- Pool cover
- Sun loungers or beach chairs
- Sun umbrellas
- Seasonal
- Suitable for kids
- Plunge pool
- Pool/beach towels
- Seasonal
- Pool with view
- Pool/beach towels
- Pool cover
- Sun loungers or beach chairs
- Sun umbrellas
- Kids' pool
- Fitness/spa locker rooms
- Personal trainer
- Fitness classes
- Yoga classes
- Fitness
- Massage chair
- Spa/wellness packages
- Foot bath
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Light therapy
- Body wrap
- Body scrub
- Body treatments
- Hair styling
- Hair colouring
- Hair cut
- Pedicure
- Manicure
- Hair treatments
- Make up services
- Waxing services
- Facial treatments
- Beauty Services
- Sun umbrellas
- Sun loungers or beach chairs
- HammamAdditional charge
- MassageAdditional charge
- Spa and wellness centre
- SolariumAdditional charge
- Fitness centre
- Sauna
- Bulgarian
- English
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
No age restriction
There is no age requirement for check-in
Pets
Pets are allowed on request. Charges may be applicable.
Cash
Kempinski Hotel Grand Arena Bansko accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Please note that smoking is strictly prohibited in all areas and penalty fees apply.
The hotel has the right to preauthorize the provided card any time after confirmation.
Please note that half-board plan includes meals only. Drinks are at surcharge.
Please note that rates on 31 December 2023 include compulsory New Year's gala dinner for the number of people included in the reservation.
Dear guests please be informed that we can accommodate pets up to 10 kilos and charges will applied.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please inform Kempinski Hotel Grand Arena Bansko in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
License number: Б3-ВБ3-746-А1
FAQs about Kempinski Hotel Grand Arena Bansko
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The prices at Kempinski Hotel Grand Arena Bansko may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Kempinski Hotel Grand Arena Bansko offers the following activities / services (charges may apply):
- Spa and wellness centre
- Fitness centre
- Sauna
- Massage
- Hammam
- Cycling
- Hiking
- Billiards
- Skiing
- Tennis court
- Fishing
- Solarium
- Kids' club
- Horse riding
- Bike tours
- Archery
- Personal trainer
- Bicycle rental
- Happy hour
- Swimming Pool
- Fitness/spa locker rooms
- Tennis equipment
- Cooking class
- Beauty Services
- Walking tours
- Facial treatments
- Themed dinner nights
- Waxing services
- Tour or class about local culture
- Make up services
- Hair treatments
- Manicure
- Pedicure
- Hair cut
- Hair colouring
- Hair styling
- Body treatments
- Body scrub
- Body wrap
- Light therapy
- Spa facilities
- Steam room
- Spa lounge/relaxation area
- Foot bath
- Spa/wellness packages
- Massage chair
- Fitness
- Yoga classes
- Fitness classes
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Guests staying at Kempinski Hotel Grand Arena Bansko can enjoy a highly-rated breakfast during their stay (guest review score: 9.4).
Breakfast option(s) include:
- Vegetarian
- Vegan
- Gluten-free
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Room options at Kempinski Hotel Grand Arena Bansko include:
- Triple
- Twin
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Kempinski Hotel Grand Arena Bansko has 2 restaurants:
- Come Prima Restaurant
- The Gallery Restaurant
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Check-in at Kempinski Hotel Grand Arena Bansko is from 15:00, and check-out is until 12:00.
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Kempinski Hotel Grand Arena Bansko is 0.8 miles from the centre of Bansko. All distances are measured in straight lines. Actual travel distances may vary.
