• Garden
  • Pets allowed
  • Pool 1 - indoor
  • BBQ facilities
  • Free WiFi
  • Balcony
  • Bath
  • Air conditioning
  • 24-hour front desk
  • Key card access

Get the celebrity treatment with world-class service at Kempinski Hotel Grand Arena Bansko

Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola lift station. The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience. The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cosy ambience. Live cooking by the hotel’s international culinary team headed by Executive Chef Nikola Todorov (instead of Trevor Portelli) in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs. In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cosy fireplace on cold winter nights. Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, tailor-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room. Family-friendly Kempinski Hotel Grand Arena Bansko Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily programme with a variety of amusing activities and games. The hotel can organise airport pick-up and drop-off from Sofia and Thessaloniki International Airport.

This is our guests' favourite part of Bansko, according to independent reviews.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Kempinski Hotel Grand Arena Bansko has been welcoming Booking.com guests since 30 Apr 2010.
Hotel chain/brand:
Kempinski

Nearby ski lifts:
  • Gondola Lift - 100 yards
  • Bansko Lift - 150 yards

Property highlights

Situated in the best rated area in Bansko, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Vegetarian, Vegan, Gluten-free

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Sleeps
 
1 extra-large double bed
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Travel Sustainable Level 2
This property has told us they’re making considerable investments and efforts towards sustainability by taking steps that can have environmental and social impact. We’ve worked with experts including Travalyst and Sustainalize to create the Travel Sustainable programme – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.4
Facilities
9.3
Cleanliness
9.4
Comfort
9.4
Value for money
8.7
Location
9.7
Free WiFi
8.6
High score for Bansko
Select topics to read reviews:

See what guests loved the most:

  • Phil
    United KingdomUnited Kingdom
    exceptional staff - names that come to mind (but there were others who were very good too) are Biankha, Boyan, Olga, Bilyana, Ivana, Svetlana and excellent food and beverage manager, Ivo. Overall, one of the best teams we have come across
  • Elena
    BulgariaBulgaria
    Breakfast - excellent Spa - excellent Room - good
  • Yifat
    IsraelIsrael
    The hotel is beautiful. The rooms are wide and nice. The bathroom is very nice. Everything is clean and it looks like they thought about the little details that makes the difference. The stuff is nice and helpful. The swimming pools and the area...
  • Elena
    BulgariaBulgaria
    Everything was perfect - the whole place, location, facilities, personnel, food
  • Milena
    NetherlandsNetherlands
    The SPA centre is one of the best in the world and my main reason to come back to the hotel. The location is great and provides beautiful mountain views.
  • Ivaylo
    BulgariaBulgaria
    We've been in the hotel several times and I find it hard to imagine how anyone would rate it less than 10/10. Check-in and check-out are like a breeze; the rooms are perfect (note, despite the age of the hotel, everything is perfectly maintained);...
  • George
    GreeceGreece
    The room was really clean and spacious, the beds were comfortable and the bathroom organized. The balcony view was breathtaking. All the staff were kind and always helpful. The spa had many options and all the pools were clean.
  • Helen
    United KingdomUnited Kingdom
    Perfect location enjoying a fantastic mountain vista.
  • Milen
    BulgariaBulgaria
    Food, Location and cleanliness are amazing, quality of food too!
  • Dalia
    IsraelIsrael
    Everything was perfect! The best hotel in bansko! Beautiful serroundings, big and comfortable rooms, very good breakfast, and a wonderful helpful staff.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Could we have extra bed in the junior suite.

    Only one extra bed can be placed in a Junior suite. Extra charges per night will apply.
    Answered on 18 August 2020
  • Good morning When will be the last day of ski ? Pamporovo will be last ski day 23 March . So when is the last ski day in bansko?

    11 April 2021
    Answered on 22 March 2021
  • Is the tea and coffee in the room complimentary or you have to pay for it?

    If you use the in-room tea and coffee facilities to make it, it is complimentary.
    Answered on 2 October 2020
  • I would like one junior suite for a family of 4 adults. I understand you have usually one bed in the room ( this would be suitable for parents)and you..

    The only option for 4 adults are two double rooms. Rates you may find online.
    Answered on 24 August 2020
  • Do you allow small dogs

    We allow dogs and cats up to 10 kg - one pet per room. Pet fee per night is EUR 10.00 /per pet per night/ plus additional one-time fee of EUR 25.00 fo..
    Answered on 18 January 2021
  • Hi! Do you have summer aktivity like hiking or nordik wolking with gided group in the mountain?

    Our Ladies in Red and employees at the Reception can suggest suitable activities that will match your abilities and preferences.
    Answered on 26 May 2021
  • Still looking?

Hotel surroundings *

Restaurants
2 restaurants on site

  • The Gallery Restaurant
    • Cuisine
      European
    • Ambiance
      Family friendly
  • Come Prima Restaurant
    • Cuisine
      Mediterranean
    • Ambiance
      Family friendly • Romantic

Facilities of Kempinski Hotel Grand Arena Bansko
Great facilities! Review score, 9.3

Most popular facilities
  • 4 swimming pools
  • Spa and wellness centre
  • Private parking
  • Free WiFi
  • Family rooms
  • 2 restaurants
  • Airport shuttle
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Bath
Outdoors
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Ski
  • Ski pass vendor
  • Ski storage
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
    Additional charge
  • Archery
    Off-site
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Tennis equipment
    Additional charge
  • Kids' club
  • Horse riding
    Additional charge
  • Cycling
  • Hiking
    Additional charge
  • Billiards
    Additional charge
  • Skiing
  • Fishing
    Additional charge
  • Tennis court
    Additional charge
Media & Technology
  • Telephone
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is possible on site (reservation is not possible) and costs € 10 per day.
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Shared lounge/TV area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
4 swimming pools
Pool 1 - indoor
  • Open all year
  • Pool/beach towels
  • Sun loungers or beach chairs
Pool 2 - outdoor
  • Open all year
  • Pool with view
  • Heated pool
  • Pool/beach towels
  • Pool cover
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 3 - outdoor (kids)
  • Seasonal
  • Suitable for kids
  • Plunge pool
  • Pool/beach towels
Pool 4 - outdoor
  • Seasonal
  • Pool with view
  • Pool/beach towels
  • Pool cover
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
  • Solarium
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • Bulgarian
  • English

House rules

Kempinski Hotel Grand Arena Bansko takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are allowed on request. Charges may be applicable.

Mastercard Visa American Express Cash Kempinski Hotel Grand Arena Bansko accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

If you arrive with children, please inform the property about their age. You can use the Special Requests box when booking or contact the property directly.

Please note that smoking is strictly prohibited in all areas and penalty fees apply.

The hotel has the right to preauthorize the provided card any time after confirmation.

Please note that half-board plan includes meals only. Drinks are at surcharge.

Please note that rates on 31 December 2023 include compulsory New Year's gala dinner for the number of people included in the reservation.

Dear guests please be informed that we can accommodate pets up to 10 kilos and charges will applied.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Kempinski Hotel Grand Arena Bansko in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

License number: Б3-ВБ3-746-А1

FAQs about Kempinski Hotel Grand Arena Bansko

  • The prices at Kempinski Hotel Grand Arena Bansko may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Kempinski Hotel Grand Arena Bansko offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Cycling
    • Hiking
    • Billiards
    • Skiing
    • Tennis court
    • Fishing
    • Solarium
    • Kids' club
    • Horse riding
    • Bike tours
    • Archery
    • Personal trainer
    • Bicycle rental
    • Happy hour
    • Swimming Pool
    • Fitness/spa locker rooms
    • Tennis equipment
    • Cooking class
    • Beauty Services
    • Walking tours
    • Facial treatments
    • Themed dinner nights
    • Waxing services
    • Tour or class about local culture
    • Make up services
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body treatments
    • Body scrub
    • Body wrap
    • Light therapy
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area
    • Foot bath
    • Spa/wellness packages
    • Massage chair
    • Fitness
    • Yoga classes
    • Fitness classes

  • Guests staying at Kempinski Hotel Grand Arena Bansko can enjoy a highly-rated breakfast during their stay (guest review score: 9.4).

    Breakfast option(s) include:

    • Vegetarian
    • Vegan
    • Gluten-free

  • Room options at Kempinski Hotel Grand Arena Bansko include:

    • Triple
    • Twin

  • Kempinski Hotel Grand Arena Bansko has 2 restaurants:

    • Come Prima Restaurant
    • The Gallery Restaurant

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Kempinski Hotel Grand Arena Bansko is from 15:00, and check-out is until 12:00.

  • Kempinski Hotel Grand Arena Bansko is 0.8 miles from the centre of Bansko. All distances are measured in straight lines. Actual travel distances may vary.