Well, the spa was partially working and the outer swimming pool is with extra charge (open dispute on that at booking but didn't got any response so far... The stuff, especially at the reception are not with welcoming to the tourist. Also, annoying, was the fact the on breakfast the stuff don't show the right respect in a manner of taking plates off the table the minute they think you are done eating... Bottom line for the high price I paid I expect much better. Also, Booking earned one fat black point, for not responding untill now for my dispute.

Yizhar Israel

The pool, Spa and rooms are just perfect. Love staying at Lucky Bansko!!!

Kellie Bulgaria

This hotel is definitely a comfortable place to stay: kind staff; comfortable, clean and spacious room; pet-friendly; very good breakfast with a big variety of high-quality food; a very good restaurant Leonardo across the street for dinner (a bit expensive as for Bulgaria but worthy); a variety of SPA services, like full body massage, hamam, and a pool with jacuzzi.

Dmytro Netherlands

This was our 2nd time at Lucky Bansko. A beautiful hotel with great facilities and staff. We spent one of our days at the outdoor pool which was kept at a great temperature it was very clean and has comfortable loungers. I had several spa treatments- hammam, facial, nails and all were great!

Amy Germany

Breakfast was in nearby restaurant, (it's off season), and was beyond great Room was big and satistfying

Yakir Israel

Great SPA zone and breakfast! Playing ground for the kids is available for free. Overall, good value for the money.

Cvetan Bulgaria

Rooms are big and comfortable, really great for all the equipment and luggage, nice kitchen and heat. Breakfast was also great and provided plenty of food and drinks (coffee, juices) to start the day properly. The hotel provides free rides up to the ski resort (about 30 minutes ride) which saves the time it takes to get to the Gondola and wait in line (which might take 1.5 hours on busy days, and probably about the same amount of time the hotel ride takes on an average day. The hotel also provides rides to the city center and from the Gondola at the end of the day.

לירז Israel

From the welcoming to the departure, everything was great. Personnel is always polite, nice and positive. Ready to help with any request. The Leonardo restaurant s amazing Italian restaurant. Le bistro - the restaurant onsite offers interesting options in the menu. Superb breakfast and everytime we visit trough some holiday they have some element connected with the moment.

Ts Bulgaria

Grate hotel, clean, comfortable rooms, rich breakfast

Asaf Israel

very clean and nice hotel, the room is big and comfortable, the staff was very friendly and nice. even left us a little present at the room due to our celebration!

Miriam Israel