Although very clean, some equipment require refurbishment or proper maintenance to stay functional. Also we suggest to limit the hot water temperature of the boiler - it could be dangerous for small children.

Good value for money. Fully equipped apartment, excellent for families with small children. Located in a quiet area - very close to several small beaches. The property also has a clean and quiet swimming pool, with a fantastic view over the Nessebar Bay.

Stayed in June 2022

WiFi was awful. But what was worse was the fact that inside the apartment you can’t even get signal to use your mobile data.

Stayed in June 2022

We highly recommend this dream place where we felt wonderful. Everything is new, clean, the cleaning services are impeccable and the apartments are fully equipped. We recommend this place for families with children and for single couples as well. We were very pleased with everything this place has to offer: the pool, its own beach, the garden, the architecture and vegetation. We will gladly return whenever we have the opportunity. We also thank the management for their hospitality.

Stayed in June 2022

Room: In our reservation we asked for frontal sea view and got it confirmed, at arrival however, we got a room (A35) with lateral sea view, which was not what we expected and what we got confirmed. We complained and got a better room for the remaining nights, which was OK for us. Bed: In the first room, there was no slatted frame for our bed, but a hard plank. In fact, the mattress with the plank underneath was so hard, we couldn't sleep and chose to move over to the couch. In the second room, the bed was OK. Pool: The pool wasn't heated, and as the water was too cold in September, nobody used the pool and they stopped maintaining it. The result was that lots of algae showed up after a couple of days, which looked quite disgusting. Better go and have a swim in the sea, it's warmer at that time of year. Service: as a westerner you'll probably expect a daily room cleaning for a serviced apartment. In Bulgaria, things seems to be different. This residence is not the first, to get the trash out only every 2 to 3 days. They offer to change the towels and the bed linen, too. However, they didn't clean at all during our 11-day stay, so we did it ourselves (although we put the "please clean room" sign at the door knob). Wifi: didn't work well, lots of interruptions. We chose to use our own mobile data plan. General: from the ad here on booking.com and on their web site, we got the impression, everything is perfect and we arrived with big expectations (we thought it would be pure luxury). On site, we figured out, that it's great but not as perfect as it's presented. We felt they do overselling. However, if you keep your expectations low, you won't be disappointed, and you'll have a great stay here.

clean, extremely responsive too any request, lovely, proactive and helpful staff, furniture and appliances, close to the sea and the beach - I can definitely recommend staying at Royal Bay

Stayed in October 2021

There were small problems with hot water and cleanliness at the beginning, but the hotel staff quickly solved all these problems.

The hotel is located very close to the beach and in a quiet area. The pool area is very beautiful and very clean. The hotel staff was very friendly and responded promptly and efficiently to our requests. We really appreciated that the hotel staff was concerned to have a pleasant holiday

Stayed in September 2021

Everything was perfect.

A really clean and calm place with incredible staff. Really enjoyed our stay and would highly recommend it.

Stayed in August 2021

Really relaxing atmosphere . Very friendly staff. Clean . The swimming pool is Amazing. And the view towards the sea is just beautiful

Stayed in August 2021

The cleaning staff didn't replace our toilet rolls and didn't come to clean at all one day and nobody picked up the phone for the out of hours emergency number.

The room was clean, the bedsheets and towels were clean. Reception staff were exceptionally kind and attentive, facilities man was helpful and prompt. Location is perfect for the beach with a lovely pool and garden. The hotel made an effort to check in with us during our stay.

Stayed in July 2021

Our apartman did not look like in the pictures on booking.com, not even close. The restaurant was closed.

Family style hotel, quiet place to stay. Great pool on a beautiful property.

Stayed in July 2021