Name: Ambassador Conference Resort
Address: 1550 Princess Street, K7M 9E3 Kingston, Canada, 1550 Princess Street, Ontario, K7M 9E3, Canada
Price range: Prices for upcoming dates start at $69 per night (We Price Match)
Rating: 7.6

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (768)

Hotel Ambassador Conference Resort

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

1550 Princess Street, K7M 9E3 Kingston, Canada –

Service at the bar was bad as only one bartender on during the busiest times, long time to get a drink

Jeff, Canada

The room is large and have everything like other hotels

Brian, United States of America

Pretty standard rooms, very clean. Staff brought up wine glasses and a cork screw. Steam room amazing

Samantha, Canada

It was an amazing get away. In-suite jacuzzi was wonderful. In the morning the breakfast buffet was perfect - and that is not easily done.

Melody, Canada

Room was excellent, staff pleasant, and all of the food at the breakfast buffet was prepared perfectly. That’s not easily done! Lol

Melody, Canada

The staff are very friendly, professional and check in/out was effortless. The hotel/room was clean.

Jan, Canada

Room was small but clean and comfortable for our needs.

Tammy, Canada

Staff very friendly from check-in, during the stay and through check-out, Breakfast buffet good value

Karl, Canada

We travel a lot and this was the smallest room we have ever stayed in. To pay $200 was too much. Motel rooms are bigger. Our view was a brick wall.

Jacqueline, Canada

The beds were comfortable and the staff was fantastic.

Asm670, United States of America

8.2

Staff
Great check-in experience
Great check-in experience

What guests loved the most:
“Service at the bar was bad as only one bartender on during the busiest times, long time to get a drink”

Jeff Canada
“The room is large and have everything like other hotels”

Brian United States of America
“Pretty standard rooms, very clean. Staff brought up wine glasses and a cork screw. Steam room amazing”

Samantha Canada
“It was an amazing get away. In-suite jacuzzi was wonderful. In the morning the breakfast buffet was perfect - and that is not easily done.”

Melody Canada
“Room was excellent, staff pleasant, and all of the food at the breakfast buffet was prepared perfectly. That’s not easily done! Lol ”

Melody Canada
“The staff are very friendly, professional and check in/out was effortless. The hotel/room was clean.”

Jan Canada
“Room was small but clean and comfortable for our needs.”

Tammy Canada
“Staff very friendly from check-in, during the stay and through check-out, Breakfast buffet good value”

Karl Canada
“We travel a lot and this was the smallest room we have ever stayed in. To pay $200 was too much. Motel rooms are bigger. Our view was a brick wall. ”

Jacqueline Canada
“The beds were comfortable and the staff was fantastic.”

Asm670 United States of America

Featuring an indoor water park, eucalyptus steam room and an on-site restaurant, this resort hotel is 2.5 mi from downtown Kingston and offers free WiFi in every room.

The Ambassador Conference Resort provides elegantly decorated rooms with cable TV and an in-room coffee maker. A work desk and ironing facilities are included.

Guests may enjoy the Ambassador’s 100-foot waterslide and indoor pool, and children can play in the splash area or games room. A fitness center, whirlpools and a dry sauna are also on-site.

JM’s Restaurant serves classic meals throughout the day and features daily buffets. The restaurant also offers a selection of cocktails and wines.

The Kingston Ambassador Resort is less than 5 mi from the Fort Henry National Historic Site and less than 4.3 mi from Belle Park Fairways.

We speak your language!

Ambassador Conference Resort has been welcoming Booking.com guests since Apr 13, 2011

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Most Popular Facilities

Free parking

Free WiFi

Pet friendly

Swimming pool

Indoor pool

Non-smoking rooms

Bar

ATM: Need cash? This property has an ATM on site.

Guests love...

“comfy bed”
19 related reviews

“friendly staff”
15 related reviews

“clean room”
11 related reviews

Free WiFi

Free parking available at the hotel

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Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 2 (up to years of age)	Queen Room with Two Queen Beds 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This room includes a desk, refrigerator and coffee machine. A hairdryer along with ironing facilities and free local calls are also available. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Queen Room 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This room includes a refrigerator, desk and hairdryer. Ironing facilities,free local calls and a coffee machine are also available. Ground Floor options for this room type are available. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior King Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Equipped with windows, this room offers a flat-screen TV, a desk with an ergonomic chair and mini fridge. WiFi is free. A coffee machine and bottled water are available. This room cannot accommodate an extra bed. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	King Room with Whirlpool 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This air conditioned room includes a spa bath, bathrobe and refrigerator. A desk, coffee machine and bottled water are also available. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Spa tub • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Deluxe Junior Suite 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This room includes a sofa bed, refrigerator, coffee machine and bottled water. A spa bath, bathrobe and desk are also provided. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Spa tub • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Microwave • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Presidential Suite Living room: 1 sofa bed Bedroom 2: 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This room includes a sofa bed, fireplace, dining space and living room. A spa bath, refrigerator, desk and bottled water are also provided. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Spa tub • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Microwave • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Fireplace • Interconnecting room(s) available • Flat-screen TV • Sofa • Wake-up service • Alarm clock • Wardrobe or closet • Additional bathroom • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Superior Suite Bedroom 1: 1 king bed Living room: 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This room includes a living room, sofa bed, refrigerator and bottled water. A TV and entertainment space is also available. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Spa tub • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Microwave • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Wake-up service • Alarm clock • Wardrobe or closet • Additional bathroom • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Queen Room - Disability Access 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Free parking This room includes a refrigerator, roll-in shower or tub with grab bars, desk and TV. Room Facilities: • Shower • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Entire unit located on ground floor • Upper floors accessible by elevator • Entire unit wheelchair accessible • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Deluxe King Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Spa tub • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Deluxe King Room 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Spa tub • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Standard King Room 1 king bed and 1 sofa bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This room contains one pull out sofa bed which turns into a double bed. There is no standard bed in the room. There is a full bathroom. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Wake-up service • Alarm clock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Queen Studio 1 sofa bed and 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Room Facilities: • Shower • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Iron • Kitchenette • Radio • Refrigerator • Desk • Ironing facilities • Free toiletries • Toilet • Microwave • Private Bathroom • Heating • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • Dining area • Kitchenware • Wardrobe or closet • Stovetop • Toaster • Coffee machine • Towels • Dining table • Entire unit located on ground floor • Upper floors accessible by elevator • Toilet paper • Sofa bed Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

4 properties in Kingston like Ambassador Conference Resort were booked in the last 12 hours

An Inside Look at Ambassador Conference Resort

This property is special because it is large with a quaint feeling. The hotel has a large footprint and caters to business travelers at the same time as providing a fun and relaxing place for leisure travelers. The rooms are larger than average hotel room and meeting space and waterpark compliments the guestrooms. The restaurant adds the perfect compliment to make this full service hotel experience complete. The hotel offers complimentary parking and WIFI and is priced with value in mind. We want you to feel, welcome, relaxed and rested while you spend your tiem with us. #youareinvited

Hotel surroundings –

Closest Landmarks

Richardson Memorial Stadium
2 miles
International Hockey Hall of Fame Museum
2.1 miles
Bellevue House National Historic Site
2.6 miles
Agnes Etherington Art Centre
2.7 miles
Queen's University
2.8 miles
The Grand Theatre
2.8 miles
K-Rock Centre
3.1 miles
Kingston City Hall
3.2 miles
Kingston 1000 Islands Cruises
3.2 miles
Fort Henry
4 miles

Restaurants & Markets

Pickers World Market Market
0 miles

Closest Airports

Ogdensburg Airport
60.7 miles

What Travelers Love About This Location

“Everything...great staff...great room...comfy bed...so clean...location...affordable!!”

Beverly

Canada

“location and salt water pool and hot tub and steam room great breakfast thank you for nice stay”

Bev

Canada

9.5

“Location, staff, cleanliness”

Beryl

Canada

8.3

Are you missing any information about this area?

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1 Restaurant On Site

JM’s Restaurant

Food: American

Menu: À la carte

4 reasons to choose Ambassador Conference Resort

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

House Rules Ambassador Conference Resort takes special requests – add in the next step!

Check-in

3:00 PM - 12:00 AM

Guests are required to show a photo ID and credit card at check-in

Check-out

4:00 AM - 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

There is no capacity for extra beds in the room.

Age restriction

The minimum age for check-in is 21

Pets

Pets are allowed. Charges may apply.

Ambassador Conference Resort accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

See all guest reviews for Ambassador Conference Resort

Newest Reviews for Ambassador Conference Resort

Reviewed: April 21, 2019

Shelley
Canada
6.3

Pleasant
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The pool water was to cold as was the pool room. My husband's berkenstocks were taken from the pool while he was swimming
The beds are very comfortable, the pool is great . Hotel is big with lots for kids to explore

Stayed in April 2019
Reviewed: April 17, 2019

Elizabeth
Canada
5.0

“It is a nice hotel with friendly staff.”
- • Leisure trip
- • Couple
- • King Room with Whirlpool
- • Stayed 1 night
I spent extra money to purchase a King room with a Jacuzzi tub. The Jacuzzi tub has chips and cracks in the paint, therefore restricting us from using it due to fear of injury. I spent the extra money for nothing.
The staff was very friendly and the size of the room.

Stayed in April 2019
Reviewed: April 16, 2019

Elizabeth
Canada
9.2

“It proved to be an excellent location for our purposes! Everything we needed was close by.”
- • Group of friends
- • Queen Room
- • Stayed 3 nights
We had dinner there on Saturday night, which we found disappointing. I had the Salmon plate - the salmon & the accompanying vegetables were very good, but the mashed potatoes tasted like 'instant' mashed potatoes, which was very disappointing, and to me, didn't fit with the overall atmosphere and cost. Fresh is always best!
I did enjoy a light breakfast there - yogurt & fresh fruit. It was nice. We also enjoyed the exercise room equipment - that was great! It was a nice touch to have a water jug and hand towels available, thank you! The cleaning staff were excellent - friendly and helpful when I requested more hangers and asked about recycling. Thank you!

Stayed in April 2019
Reviewed: April 16, 2019

Christine
Canada
6.7

“Adequate, but did not meet our expectations. We're expecting better!”
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
We were told about this hotel by friends who visited 15 years earlier. They told us about the water park and slide. This was the reason we booked there. Non of this was mentioned by the front desk when we inquired about booking rooms and explained that we were looking forward to using the slide. Unfortunately the grandchildren could see the slide from the room, but couldn't use it! We were all disappointed! We also saw a clump of hair by the steps into the large pool the first day and was there again on the second? The washrooms were not very clean, slippery pools of water and uncleanly smell. The water in all the pools was pretty cool and with both hot tubs closed and the saunas off limits to the children and no place to warm up. Don't buy that it was closed due to lack life guards. There was one there but unable to supervise 2 adults and 2 children and all could swim? What made it worse was the fact that at 9:15p.m., that night the water slide was operational for some adults? I know we missed seeing the print in the hotel info about the slide being closed during the week, but this part of the pool should be available at 3:00 p.m., any day of the week. After all it is part of the facility that is a drawing point to this hotel. The room was comfortable, but the shower curtain rod was falling off and should not have been left like this. The refrigerator had a high pitched ringing noise and had to be unplugged. We believe the time of the year may have had an impact on the overall appearance, however we feel the hotel is ready for some upgrades as some aspects of the hotel are getting a little tired. We know we were there on a Monday after a busy weekend for the hotel, but the money we paid for two days is the same as the next persons. The stay wasn't what we expected.
The waiter and waitresses were very cordial and helped us with questions about the area. The food was adequate, but we came in at the end of the dinner hour, so we felt if we had been there earlier it would have been better.

Stayed in April 2019
Reviewed: April 11, 2019

Jeff
Canada
7.9

Good
- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Service at the bar was bad as only one bartender on during the busiest times, long time to get a drink

Stayed in April 2019
Reviewed: April 7, 2019

Anonymous
Canada
7.5

Good
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
When I called to get a late checkout, I was told 70 people already had done so, housekeeping was already behind, and I would have to be charged a half day rate of $75 for an additional hour while we took in breakfast in the restaurant. Considering that hundreds of families drove hours to attend the dance convention, that our room was not ready when we were told it would be, this was disappointing. Either don’t offer late check out at all or offer it to everyone. Or extend it for those families who needed to stay on site for the day! We ended up checking out promptly and taking our remaining business elsewhere for the additional 8 hours we were on the property. Pillows were terrible. No curtains only a rolling blind. Bathrooms were quite nice, nicer than the room! Not great value for money. Great service in restaurant despite being swamped. Check in process was inefficient considering a huge convention was taking place! Great location.

Stayed in April 2019
Reviewed: April 7, 2019

Lori
Canada
5.0

“Awful”
- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I have food intolerances and brought my own food. I put it in the fridge and it froze it or spoiled it all. The toilets kept clogging The check in was horrible. I took my daughter to the breakfast buffet, and I ate two pieces of scrambled egged that she couldn’t eat and was going to be thrown out and I still got charged for an adult buffet. $18 for two pieces of scrambled eggs!!

Stayed in April 2019
Reviewed: April 3, 2019

Josee
Canada
4.6

Disappointing
- • Group of friends
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The staff at the pool were ok their phones the entire time. The lifeguards weren’t dressed like they were ready to guard lives and being on their phone they didn’t know what was going on. No clean towels.
Fast check in

Stayed in March 2019
Reviewed: April 1, 2019

Victoria
Canada
8.3

Very Good
- • Business trip
- • Group of friends
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Water activities dominated by children

Stayed in March 2019
Reviewed: March 31, 2019

Hugo
Canada
6.7

Pleasant
- • Business trip
- • Couple
- • King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
Surprise fee at the door for the dog....

Stayed in March 2019
Reviewed: March 21, 2019

Kate
Canada
8.3

“exactly what a hotdl experience shpuld be”
- • Leisure trip
- • Couple
- • King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
No window that was able to open in our room
Fast and efficient check in. Helpful staff and the items in the 'Pantry ' that you have available was the perfect touch.

Stayed in March 2019
Reviewed: March 17, 2019

Anonymous
Canada
6.7

“Was disappointed that my daughter and I couldn’t enjoy pool facilities.”
- • Leisure trip
- • Family with young children
- • Queen Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
The pool was ice cold, the hot tub was out of order and the hollandaise sauce had no flavor.

Stayed in March 2019
Reviewed: March 16, 2019

Theresa
Canada
2.5

Very Poor
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The maintenance man walking straight into our room didn’t knock asked about a loud air conditioner !,,,,,,,,,,, lucky we were dressed and ready to leave !!!!

Stayed in March 2019
Reviewed: March 15, 2019

Joan
Canada
10

“I will send my answer to the rest of this survey when I get an answer to my previous question. Thank”
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The only problem with our stay was the check in. The main reason we chose your hotel was to have the chicken enjoy your water park. The check time was to be 3 pm , which would give the children 2 hours before dinner to enjoy the water park before it closed for cleaning from 5:30 pm to 7:00 pm. ( which I totally understand for hygiene purposes. This is where the issue started. Our room was not ready , it was still being cleaned. We did not get into our room until around 5:00 pm . so by the time everyone was organized. The water park was closed for the cleaning. Because we had young children with us they have early bedtimes, they only had about 1 hour to enjoy the water park that evening. Which they did tremendously. But needed to get there sleep as to be not too tired to enjoy the next days activity we had planned as it was a birthday weekend for 2 of the children. The rooms were very clean and comfortable. Plenty of room and towels for everyone. The pillows and beds were very comfortable . No loud disturbing other guest. I was just wondering if you have a public water park pass to the public. Who are not staying at the hotel but can just come in to use the water park for a afternoon. If so would you consider giving complimentary pass for our group it would mostly be fir I could bring back to the water park another time for a afternoon of fun. Without having to pay for another nights stay unless you would consider that for our lack of time being able to enjoy the water park

Stayed in March 2019
Reviewed: March 13, 2019

Helen
Canada
7.9

“Great family time”
- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The pools were super cold and only 6 people allowed in the hot tub. The hot tub should be timed, or the second one open. Pool ( main )this am was 70 degrees. That is too cold. This was March break and a lot of families came for the pool. Needs to be addressed. Staff were super.

Stayed in March 2019

Hotel Ambassador Conference Resort

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