It depends on the time of year. During peak ski season (Dec 15-Apr 8), the Sunshine bus stops 7 times per day and the Lake Louise shuttle 4 times per day. In mid-April and early December, the number of stops is reduced.

Good evening, Hotel won't accept cash deposit unfortunately, but we will be happy to process the prepayment by debit card at check-in and hold $200 that you will get back at checkout . regards Mathieu

Yes.

Good Afternoon, We have standard rooms with 2 queens on flat rooms who are the regular ones. We do have also the Junior Suite with nice views, they have 2 queen and 1 sofa bed. if possible please let us know the type of disability during booking.

The hotel doesn't have a pool. However the sauna and the Jacuzzi remain closed due to covid-19 regulation

Yes, the sofa in the Family rooms is a pull-out couch.

Yes, a small number of our Standard rooms is Pet Friendly. However, all of our Family rooms are non-pet friendly.

All our rooms have a mini fridge but unfortunately no freezer compartment .

Our Family rooms have 2 Queen beds and a pull-out sofa.

Microwaves are not available in our rooms, we do however have a microwave in the lobby area that all guests can use.

Microwaves are not available in our rooms, we do however have a microwave in the lobby area that all guests can use.

Every room is equipped with a coffee maker. There are no microwaves in the rooms but there is a microwave in the lobby area for guests to use.

None of our rooms are equipped with a microwave but there is one in the lobby for guests to use.

Our hotel doesn't provide any adjoining room or suites with 2 bedrooms inside.

If you would like to use a debit card to pay at check in we would hold a flat $200 fee as a deposit, additionally to the charges for the room itself.

Breakfast is not included thank you for asking.

Our height limit is 6'1"

Good Evening, Yes pet fee of $25 per night will be added to any booking including a Pet. regards

Good morning, Free parking is available on a first come first serve basis. The height limit of the parking is 6'1, so we recommend any guest with higher vehicle to visit the banff town site for the residential area. On weekend parking is limited

Unfortunately we do not offer healthcare worker discounts. For any other discounts the reservation has to be made directly with the property. We can not offer any discounts when a room is booked via booking.com