Noise of water running down a pipe about 4 times every hour.

The view of Chocolate Lake was great! Beds were comfy. Breakfast was excellent, staff friendly.

Stayed in June 2022

There are no fans in the bathroom and our room had the smell of Doritos or stinky feet due to dirty carpets. Other hotels that allow dogs in the rooms have switched to laminate flooring which is easier to keep clean. Also, they did not provide any amenities for our dog - water bowls, blanket etc. whereas some other hotels do. Not an expectation, just appreciated when it's offered. Plus, when being charged $35 extra/night for the dog, one would expect at least that the funds might be used to deep clean the room between guests.

Breakfast was included and had some good selection. The room was standard but had a fridge/freezer and a view of the lake. The lake is beautiful and swimmable in summer - apparently the city chlorinates it every summer. We travelled with our dog and it was nice to be able to do a circuitous route around the lake for a walk in the morning.

Stayed in June 2022

The room although great was so hard to get to and we couldn't take the luggage cart there as you encountered a set of 5 stairs to go down. This is not friendly to carrying heavy bags at all. The internet was terrible. I gave up. The only place it seemed work well was in the lobby or breakfast area.

Breakfast was very nice. Proper tables and they had staff their cleaning and offering to help

Stayed in June 2022

When I booked for a lake view room, I expected a FULL view. One window looked across at part of the Hotel, the other small window (which you had to get up and look out through) was a corner view of the building and partial view of the lake. That was a big disappointment.

Breakfast was ok. Location was good.

Stayed in June 2022

Parking is not easy to access

Was a good experience, staffs very friendly

Stayed in June 2022

Breakfast items get too cold too quickly. I'm not sure what can be done about this but the steam tables really don't seem to keep the food hot for very long. We've had this problem twice now. Selection was good. Would have been nice to have sausages. We had a plugged sink and I reported it but it still hadn't been dealt with by the time we checked out. I understand staff were very busy though with 2 weddings at the hotel.

This is our third time staying here. The room amenities are great. Love having a fridge and a microwave. We had a lake view room so that is always great. We ate dinner in the Lakeside Pub and Grill and the food and the service were excellent. Front Desk staff were very pleasant and it was a very busy time as there were 2 weddings at the hotel when we were there.

Stayed in June 2022

Moved the foot stool and saw scraps of paper which told me it wasn’t vacuumed. Makes you wonder about the sheets and bathroom but they seemed fine.

Loved the hot breakfast.

Stayed in June 2022

Our check in time was an hour past what we were originally told due to late checkouts. They did give us a $20 coupon to the restaurant though to make up for this. We found that the mattresses had no support and you would sink deep into them.

The view of the lake was great. The housekeeping staff was very friendly and checked to make sure we had enough supplies in our room.

Stayed in June 2022

1st floor by the door to go to the parking lot smelled like a barn Elevator was slow Having a better selection for tv channels and or Netflix

Friendly employees Breakfast was good each morning

Stayed in June 2022