Hotel Citadelle offers spacious rooms with free Wi-Fi. It is 5 miles from the Quebec City Jean Lesage International Airport. The basic guest rooms feature a cable TV and work desk. They also provide a private bathroom and hairdryers. Guests can make free local calls. The hotel offers copy/fax services and free on-site parking. Hotel Citadelle is within 6 miles of Videotron Center, Old Quebec and Family Dufour Cruises. It is 12 miles from Valcartier Village and Montmorency Falls. The hotel is 20 minutes' drive from Vieux Quebec.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 double beds
and
1 sofa bed
1 double bed
and
2 large double beds
or
1 sofa bed
and
2 large double beds
1 sofa bed
and
3 large double beds
1 large double bed
2 double beds
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 156 reviews from the past 12 months.
Guests highlighted Hotel Citadelle's <b>convenient location</b> and good <b>value for money</b>. The staff received praise for their friendliness. <b>Room cleanliness</b> and comfort received mixed reviews, with some guests noting maintenance issues. Room soundproofing was a concern for several guests.
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Categories:

Staff
8.0
Facilities
6.8
Cleanliness
7.3
Comfort
7.3
Value for money
7.2
Location
7.8
Free WiFi
8.2
Low score for Quebec City
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Hotel surroundings

Facilities of Hotel Citadelle

Most popular facilities

  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Family rooms
  • Facilities for disabled guests
  • 24-hour front desk

Bathroom

  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer

Bedroom

  • Alarm clock

Outdoors

  • Outdoor dining area

Kitchen

  • Shared kitchen
  • Refrigerator

Room Amenities

  • Socket near the bed

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site

Internet
WiFi is available in all areas and is free of charge.

Parking
Free public parking is possible on site (reservation is not needed).

  • Accessible parking

Services

  • Daily housekeeping
  • Vending machine (drinks)
  • Luggage storage
  • Wake-up service
  • Fax/photocopying
    Additional charge
  • Wake up service/Alarm clock
  • 24-hour front desk

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security

General

  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms

Languages spoken

  • English
  • French

House rules
Hotel Citadelle takes special requests - add in the next step!

Check-in
From 15:00 to 23:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of CAD 100 is required on arrival. That's about £55. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this hotel
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The fine print
Need-to-know information for guests at this property

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Citadelle in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of CAD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Licence number: 063070, valid until 31/07/2025

FAQs about Hotel Citadelle

  • Room options at Hotel Citadelle include:

    • Double
    • Family
    • Apartment
    • Quadruple

  • Hotel Citadelle offers the following activities / services (charges may apply):

    • Hotel Citadelle is 5.6 miles from the centre of Quebec City. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Hotel Citadelle is from 15:00, and check-out is until 11:00.

    • The prices at Hotel Citadelle may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.