Good day! As you are aware that check in time is 15:00, but we can store your bags until that time. And if the room will be ready early then we will give you room keys. Thank You

The latest check-out we can provide is at 13:00.

About 20-30 minutes.

Restaurant closes at 22:00

Guaranteed check-in time is at 3:00PM. Anything earlier will be subject to availability. It would be best to book the night of the 15th if you are really needing to check-in early. Otherwise, we can store your bags for you so that you can explore Vancouver while waiting for check-in time.

Unfortunately, we do not store luggage. However, there is a luggage storage facility in the airport which you may be interested in looking into.

There is no shuttle that goes to Canada place, easiest way is to grab a cab. thank you

You may take Bus 620 Bridgeport and get off at Bridgeport Station Bay 1. Then you have 2 options: Walk to Bay 4 and transfer to Bus 480 UBC then get off at Oak Street. Alternatively, you may take the Skytrain from Bridgeport and get off at Marine Drive Station. From Marine Drive Station, take bus 10 Downtown or 100 Marpole, then get off at Oak.

On visa/debit, we take the room and tax payment plus an additional $250 for security deposit.

Hello Dear, In fact, we have 1 pet friendly room in our hotel. Thank you

Depending on the package you book, breakfast may or may not be included. However, there is a White Spot restaurant located at the lobby of the hotel. They are open from 6:30am to 10:00pm daily, but opening hours may vary during holidays.

Yes, they can.

Check in time is 3pm onwards. Shuttle is upon request and takes 10-15 minutes transportation from the hotel to the airport, so once you arrive at 10pm, give the hotel a call and we can arrange a pick up for you. Hope this information finds you well

Hi! This is fine with the hotel but we kindly ask that you stay in your room for yours and everyone else's safety. Thank you.

Hi! You can only book the 3-day quarantine directly with the hotel.

Hi, You can only book the 3-day quarantine directly with the hotel.

Yes, We have free airport shuttle 24 hours.

It is complimentary for hotel guests.

Good Day! Complimentary airport shuttle runs 24hrs daily, and leaves the hotel every hour and half hour. To the Airport, it is arranged upon check-in. From the Airport is arranged ON CALL. From INTERNATIONAL Terminal: After clearing Canadian Customs and collecting your luggage, please go near the exit doors and take the elevator to Level 3. The International shuttle zone is adjacent to the US transborder check in on Departures, Level 3. There is also a courtesy phone located at this area to call the hotel to arrange shuttle pickup. From DOMESTIC Terminal: After collecting your luggage on Level 2 please proceed to Level 3. The Domestic shuttle zone is adjacent to the Domestic / Canada check in on Departures, Level 3. There is also a courtesy phone located at this area to call the hotel to arrange shuttle pickup. NOTE: Starting January 9th, 2020 YVR Airport has made the above changes to the shuttle pick up and drop off area. Please see the airport staff so they can guide you to the right place if you need any assistance. Please be advised that starting February 1, 2019, we no longer do pick-ups and drop-offs to the South Terminal due to traffic regulations. We apologize for any inconvenience.

We suggest taking an uber, it is way cheaper than booking a taxi