Not enough staff available at breakfast time so guests left queuing in reception area when tables had been cleared. Surprised that they wanted to charge my daughter five dollars to change the vegetables with her dinner. Never encountered this before. staff were generally fantastic apart from one individual on reception the morning after we arrived, didn’t seem happy with his job and was quite unpleasant separately to both myself and then again to my husband. His arm was in plaster so suspect he doesn’t normally have a customer facing rome.

Utterly fabulous location, great food, lovely bar, friendly helpful staff. The room was well appointed and had a nice view.

Stayed in July 2022

The resort appears very run down as if they haven’t bothered maintaining the accommodation, relying on the fact that they are in a prime location. Bed was very uncomfortable, grouting had come out of the slate tiles in the bathroom, making deep groves where you could cut your feet. Just generally badly maintained.

The location is amazing right next to the lake. Definitely it’s the location you’re paying for. Great place to stay to hike from.

Stayed in June 2022

The room was tired and v much in need of significant renovation. It was clean and cosy, but v faded. The money that this place needs pouring into it is worth it, surely - it is a potential goldmine.

The location is simply *stunning* - the lake is beautiful! The restaurant is expensive but the food is outstanding. The quality of service by the young staff is very good - they’ve been well trained and carry out their responsibilities cheerfully and efficiently. We had a room with a log fire and a lovely view of the lake.

Stayed in June 2022

Aside from the fire the rooms are relatively basic. The bath is so small you can barely fit in it. You can't take your own food in, so there is also no fridge. Breakfast also not included in the price. The lodge is larger than we expected. The photos make it look like it is a small lodge on an island however it is quite a large resort and visitors to the lake can walk through the grounds so it wasn't quite as exclusive as we imagined it to be. Also the hot tub / sauna wasn't open when we visited and the flush on our toilet was broken, albeit this is a minor issue which will most likely be resolved quickly.

The view. Without a doubt. The room has a balcony overlooking the lake which was especially nice to have a coffee in the morning. The fire in the room is great to sit around in the evening. There is plenty of parking for hotel guests and the shuttle to the car park is regular. The staff also offer to take your luggage to your room if it is too far to walk.

Stayed in June 2022

no wifi or cell phone signals except lobby. It's really unconvient in modern life

amazing lake view, traditional room, clean and comfortable

Stayed in June 2022

The service was a bit lacking but I think that might be due to an overturn of staff. No one seemed really passionate about being there. Also the hot tub has been down for some time. That would have been nice to have but we were made aware of this so it was not a surprise.

This place is really special. The lake’s beauty truly takes your breath away. We stayed in a standard room with 2 beds and found it to be clean. Loved the fireplace and the balcony. A great view of the lake. I was nervous after reading some not so complimentary reviews of the rooms but we had absolutely no problems. We were in Room 101. The wifi in the lodge only was tough for a person like me that loves their phone haha but it was a really good thing. Also the canoes at 80/hr seem expensive but in my opinion it was worth it. A def highlight. Lastly - the food is very expensive but also VERY good. If you’re coming to Emerald Lake Lodge be prepared to pay a bit more but also get that treat you deserve! (Booze was extremely pricey …. Perhaps bring a bottle of wine from home haha)

Stayed in June 2022

rooms are bit beat up; bathrooms could use an update.

we had a view of the lake; it was quiet.

Stayed in March 2022

the staff attention can be better and the price does not justify x what is offered and comparing with other experiences.

the landscape, lake view, the beautiful location where the hotel is located.

Stayed in May 2022

Views, food, fresh air, quiet, fireplace

Stayed in June 2022