• City view
  • Garden
  • Pet friendly
  • Pool 1 – indoor
  • Free WiFi
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

Overlooking Victoria’s beautiful Inner Harbor, this historic hotel features extensive spa treatments and a selection of on-site restaurants. The Royal British Columbia Museum is 5 minutes' walk away. The Fairmont Empress Hotel’s elegantly decorated rooms offer a plush seating area and windows that open out. Each is equipped with cable TV and an in-room coffee maker. The Empress holds a traditional afternoon tea in a special lobby with views of the harbor. Guests can admire the Victorian architecture and stained glass ceiling of the lobby or swim in the indoor pool. Willow Stream Spa includes a sauna, hot tub and fitness center. The Empress Fairmont Hotel is a 4-minute walk from the Royal London Wax Museum. The Maritime Museum of BC is less than 0.6 mi away.

This is our guests' favorite part of Victoria, according to independent reviews.

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Fairmont Empress Hotel has been welcoming Booking.com guests since Apr 6, 2009
Hotel chain/brand:
Fairmont Hotels & Resorts

Property Highlights

Located in the heart of Victoria, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
and
1 sofa bed
1 king bed
and
1 sofa bed
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Travel Sustainable Level 3+
This property has made significant commitments towards sustainability by subscribing to one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.0
Facilities
8.6
Cleanliness
8.9
Comfort
9.0
Value for money
7.4
Location
9.7
Free WiFi
9.5
High score for Victoria
Low score for Victoria
Select topics to read reviews:

See what guests loved the most:

  • Maryam
    QatarQatar
    Everything especially the afternoon tea and the location
  • Wesley
    United States of AmericaUnited States of America
    The beauty. The ground. The servers in Q and the dining room were outstanding. Food was delicious.
  • Donald
    United States of AmericaUnited States of America
    We loved the location and the beautiful grounds of the property. We also loved the service in bar as well as the window view.
  • David
    United States of AmericaUnited States of America
    Beautiful historical hotel within walking distance to many downtown Victoria attractions. Staff is very friendly and helpful and rooms are clean and well furnished.
  • Gina
    United States of AmericaUnited States of America
    Beautiful architecture, spacious well appointed rooms, perfect location, fabulous food & excellent service.
  • Richard
    Puerto RicoPuerto Rico
    Great history, interesting architecture and story, particularly liked the link to the CPR, cosy restaurant , excellent location
  • Kathryn
    United States of AmericaUnited States of America
    We stayed in a Gold level room, and it is TOTALLY worth it! The balcony overlooking the harbor that is the Gold Lounge is fabulous! We arrived during the dinner snacks time but didn't make it out till they had reset it with sweets. I was little...
  • M
    Monica
    United States of AmericaUnited States of America
    Room was beautiful, clean and a comfortable experience. Property was well manicured, pleasant experience.
  • Dominic
    United States of AmericaUnited States of America
    Good location,good food and an excellent experience.
  • Daniel
    United States of AmericaUnited States of America
    Love that the Older hotel was so updated in our rooms
Travel Proud
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Is the rate quoted in CAD or USD?

    Our rates are in Canadian Dollars.
    Answered on 6 July 2020
  • Do you have any adjoining rooms? Our family would need at least 3 beds together. As part of the family are minors we need the room(s) to have access ..

    Yes we do have a few adjoining rooms. You will need to reserve a Fairmont King and a Deluxe with 2 Queen beds. We will need that information when the ..
    Answered on 18 November 2020
  • Hello, Are the hotel’s amenities (pool, fitness centre, and spa) currently open? Are there any limitations in effect to facilities or operation

    Yes our facilities are currently open and available for our guests. The Willow Stream is currently only available Wednesday-Sundays at the moment.
    Answered on 24 September 2021
  • Are you pet friendly Do you have free parking

    We are a pet-friendly hotel. We do not have free parking. Parking is $33.00 per night. Thank you.
    Answered on 25 December 2021
  • Does the room rate include breakfast?

    It does not include breakfast. Any packages with inclusions can only be booked directly with Fairmont. Breakfast is served a la carte.
    Answered on 12 December 2022
  • Is there a rooms available with balconies

    Dear Guest, Thank you for your inquiry. Unfortunately, there are no rooms with balcony at the Fairmont Empress. Kind regards Reservations Team
    Answered on 24 August 2021
  • Still looking?

Hotel area info *

Restaurants
1 Restaurant On Site

  • Q at The Empress
    • Cuisine
      American

Amenities of Fairmont Empress Hotel
Great facilities! Review score, 8.6

Most popular amenities
  • 2 swimming pools
  • Parking on site
  • Free WiFi
  • Non-smoking rooms
  • Family rooms
  • Restaurant
  • Fitness center
  • Spa
  • Facilities for disabled guests
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Electric kettle
Pets
Pets are allowed. No extra charges.
Activities
  • Bicycle rental
  • Cycling
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Special diet meals (on request)
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available on site (reservation is not needed) and costs CAD 35 per day.
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Pet bowls
  • Pet basket
  • Vending machine (drinks)
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Car rental
  • Carpeted
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service
2 swimming pools
Pool 1 – indoorFree!
  • Open all year
  • All ages welcome
  • Heated pool
  • Pool/Beach towels
  • Beach chairs/Loungers
Pool 2 – indoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Heated pool
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Kids' pool
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Massage
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • Arabic
  • Danish
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Malay
  • Russian
  • Filipino
  • Chinese

House rules

Fairmont Empress Hotel takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Free
Crib upon request
Free
3+ years
Extra bed upon request
Free

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 19

Pets

Free! Pets are allowed. No extra charges.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB Diners Club American Express Fairmont Empress Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Fairmont Empress Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Fairmont Empress Hotel

  • The prices at Fairmont Empress Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Fairmont Empress Hotel is 2,600 feet from the center of Victoria. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Fairmont Empress Hotel is popular with guests booking family stays.

  • Check-in at Fairmont Empress Hotel is from 4:00 PM, and check-out is until 11:00 AM.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Fairmont Empress Hotel on this page.

  • Fairmont Empress Hotel has 1 restaurant:

    • Q at The Empress

  • Fairmont Empress Hotel offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Spa facilities
    • Bicycle rental
    • Locker rooms
    • Spa/Wellness packages
    • Swimming pool
    • Fitness
    • Steam room
    • Spa lounge/Relaxation area

  • Room options at Fairmont Empress Hotel include:

    • Double
    • Suite
    • Quad
    • Triple

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.