Our rates are in Canadian Dollars.

Dear Guest, Thank you for your inquiry. Unfortunately, there are no rooms with balcony at the Fairmont Empress. Kind regards Reservations Team

Dear guest, Thank you for choosing Fairmont Empress. Unfortunately, BC ferries do not have and discount programs with the hotel. Kind regards, Fairmont Empress team

Yes. Please add a note in regards to the size of your pet while making the room reservation. Thank you.

Dear Guest, Thank you for your email. We do offer pet friendly room free of charge at Fairmont Empress. Please request pet friendly room upon booking. Kind regards Fairmont Empress team.

Fairmont Gold, is a privileged boutique hotel-within-a-hotel experience. As a Fairmont Gold guest, you will get the highest level of personalized service, on the private Fairmont Gold floor and access to the private Gold Lounge.

Yes our facilities are currently open and available for our guests. The Willow Stream is currently only available Wednesday-Sundays at the moment.

At the moment and for the foreseeable future Fairmont Gold at the Empress is closed. We do hope to reopen by summer of 2021.

We do not have rooms with three beds. We have Two Bedroom suites which have one king bed, a queen sofa bed and two queen beds. Thank you.

Our cancellation policy is based on the rate or offer you reserve. If a booking is made via a 3rd party (eg. Booking.com) then we honour the cancellation policy they have contracted for their rates.

We do not offer complimentary breakfast, however we do have some packages that include breakfast when booking directly through the hotel.

Yes we do have a few adjoining rooms. You will need to reserve a Fairmont King and a Deluxe with 2 Queen beds. We will need that information when the bookings are made so we can confirm we do have that combination available for your datesa.

We are a pet-friendly hotel. We do not have free parking. Parking is $33.00 per night. Thank you.

Unfortunately we do not own the parking space. Parking is $33 per day.

Greetings! Parking cost is $33.00 for one car per night. We do not have Valet Service due to COVID at this point. You can check in using our main entrance on Government Street and park your car from there to a underground parkade. Thank you.

At this time we do not offer any discounts for health care workers.

The Fairmont Empress is pleased to be a Pet-friendly hotel. Please contact the hotel directly for our full Pet Policy and Pet Waiver. There is not enough space on this form to provide all the details.

Yes, we are a pet friendly hotel. Pets are not permitted in the Health Club, Pool Deck, or Restaurant except Certified Service Dogs. Pets cannot be left unattended in the rooms.

Our health club and pool are both open. However room keys will no longer give you access - we ask that guests sign out a key in the lobby when they're ready so we can track the number of people. It is first come first serve.