Hotel
Travel Sustainable property

Moose Hotel and Suites

345 Banff Avenue, T1L 1H8 Banff, Canada – Excellent location – show map

Excellent location – rated 9.7/10! (score from 1450 reviews)

Real guests • Real stays • Real opinions

8.9
Excellent
1,449 reviews

Everything was fabulous. Izzy was a welcome smiling face at check-in.

Angie United States of America

I loved the friendly service and the coziness of the hotel. the fireplace in the foyer was so beautiful and smelled like heaven and the hot tubs were incredible with amazing views!

Lisa Canada

Great staff, ambiance is relaxing and the view is gorgeous!

Hall Canada

If you are looking to explore downtown Banff and surrounding areas, this resort is the place to stay! I can't recommend it enough. Everything about it is beautiful. I highly recommend the suite room. It was so cozy, and we loved coming back to it after exploring all day in the cold! This is a prime location. We walked everywhere and even walked to one of the trailheads we did one morning. The outdoor hot tub has heated tiles. The spa was SO relaxing. Definitely worth booking :)

Mckenna United States of America

the location and the view it was magical the staff are approachable and friendly.🫰

Liziel Canada

The location is perfect! Everything is in walking distance. We loved the atmosphere of the hotel, customer service was great and the rooftop hot tub was amazing. It has a beautiful view of the mountains.

Heidi United States of America

Bed was comfy. On site restaurant Pacini was delicious. Staff are very pleasant. Great location to walk through town.

Jann Canada

We loved the outdoor hot pools, you can't beat the view. The bed was super comfortable and the location can't be beat. It was our Anniversary and they even gave us 2 free drinks :)

Lisa United States of America

Suite set up. Lobby and fireplace. Courtyard and pool deck with fire pit. Underground parking garage.

Mauricio United States of America

The room was clean when I arrived and also cleaned daily with new towels, made bed, etc. The view was great of the surrounding mountains and the amenities (pool, hot tub, sauna) were great after a long day of hiking. Location is a close walk to all shops and resaturants

Michael United States of America
8.9
Excellent
1,449 reviews
  • What guests loved the most:
  • “Everything was fabulous. Izzy was a welcome smiling face at check-in.”
    Angie Angie United States of America United States of America
  • “I loved the friendly service and the coziness of the hotel. the fireplace in the foyer was so beautiful and smelled like heaven and the hot tubs were incredible with amazing views!”
    Lisa Lisa Canada Canada
  • “Great staff, ambiance is relaxing and the view is gorgeous!”
    Hall Hall Canada Canada
  • “If you are looking to explore downtown Banff and surrounding areas, this resort is the place to stay! I can't recommend it enough. Everything about it is beautiful. I highly recommend the suite room.”
    Mckenna Mckenna United States of America United States of America
  • “the location and the view it was magical the staff are approachable and friendly.🫰”
    Liziel Liziel Canada Canada
  • “The location is perfect! Everything is in walking distance. We loved the atmosphere of the hotel, customer service was great and the rooftop hot tub was amazing.”
    Heidi Heidi United States of America United States of America
  • “Bed was comfy. On site restaurant Pacini was delicious. Staff are very pleasant. Great location to walk through town.”
    Jann Jann Canada Canada
  • “We loved the outdoor hot pools, you can't beat the view. The bed was super comfortable and the location can't be beat. It was our Anniversary and they even gave us 2 free drinks :)”
    Lisa Lisa United States of America United States of America
  • “Suite set up. Lobby and fireplace. Courtyard and pool deck with fire pit. Underground parking garage.”
    Mauricio Mauricio United States of America United States of America
  • “The room was clean when I arrived and also cleaned daily with new towels, made bed, etc.”
    Michael Michael United States of America United States of America

Categories:

  • Staff9.1
  • Facilities 9.1
  • Cleanliness9.2
  • Comfort9.2
  • Value for money8.1
  • Location 9.7
  • Free WiFi8.8
High score for Banff

You're eligible for a Genius discount at Moose Hotel and Suites! To save at this property, all you have to do is sign in.

Located a 1 minute walk from the heart of Banff, the Moose Hotel & Suites features a spa center and on-site bar. Each unit offers a patio or balcony.

Every air-conditioned room has a flat-screen TV. Certain units have a seating area where you can relax.

An a la carte breakfast is available each morning. Dining is available at Pacini Italian Restaurant, featuring gourmet Italian food with unique and authentic flavors and a warm ambiance.

Meadow Spa & Pools features 10 treatment rooms and a private outdoor hot pool. A bright indoor swimming pool and exercise room is located on the 4th floor, and 2 spectacular rooftop hot pools offer views of the Canadian Rocky Mountains.

The Whyte Museum of the Canadian Rockies is 2,300 feet from Moose Hotel and Suites, while Banff Park Museum is 2,300 feet away.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Moose Hotel and Suites has been welcoming Booking.com guests since May 27, 2016

Show me more

Most popular amenities

1 swimming pool
Pet friendly
Free parking
Free WiFi
Family rooms
Tea/Coffee Maker in All Rooms
Bar

ATM: Need cash? This property has an ATM on site.

Property Highlights

Top Location: Highly rated by recent guests (9.7)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Saved to 3938 lists

Availability

Select dates to see this property's availability and prices

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
9.1
Facilities
9.1
Cleanliness
9.2
Comfort
9.2
Value for money
8.1
Location
9.7
Free WiFi
8.8
High score for Banff

Select topics to read reviews:

See what guests loved the most:

  • Angie
    United States of AmericaUnited States of America
    “Everything was fabulous. Izzy was a welcome smiling face at check-in.”
  • Lisa
    CanadaCanada
    “I loved the friendly service and the coziness of the hotel. the fireplace in the foyer was so beautiful and smelled like heaven and the hot tubs were incredible with amazing views!”
  • Hall
    CanadaCanada
    “Great staff, ambiance is relaxing and the view is gorgeous!”
  • Mckenna
    United States of AmericaUnited States of America
    “If you are looking to explore downtown Banff and surrounding areas, this resort is the place to stay! I can't recommend it enough. Everything about it is beautiful. I highly recommend the suite room. It was so cozy, and we loved coming back to it...”
  • L
    Liziel
    CanadaCanada
    “the location and the view it was magical the staff are approachable and friendly.🫰”
  • Heidi
    United States of AmericaUnited States of America
    “The location is perfect! Everything is in walking distance. We loved the atmosphere of the hotel, customer service was great and the rooftop hot tub was amazing. It has a beautiful view of the mountains.”
  • Jann
    CanadaCanada
    “Bed was comfy. On site restaurant Pacini was delicious. Staff are very pleasant. Great location to walk through town.”
  • Lisa
    United States of AmericaUnited States of America
    “We loved the outdoor hot pools, you can't beat the view. The bed was super comfortable and the location can't be beat. It was our Anniversary and they even gave us 2 free drinks :)”
  • Mauricio
    United States of AmericaUnited States of America
    “Suite set up. Lobby and fireplace. Courtyard and pool deck with fire pit. Underground parking garage.”
  • Michael
    United States of AmericaUnited States of America
    “The room was clean when I arrived and also cleaned daily with new towels, made bed, etc. The view was great of the surrounding mountains and the amenities (pool, hot tub, sauna) were great after a long day of hiking. Location is a close walk...”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • "Unfortunately because of the covid restrictions we couldn't enjoy the spa or hot tubs" are these facilities open at the end of September?
    Our on-site spa & indoor pool are currently open. Hot Pools are allowed to open in Phase 3 of Alberta's Relaunch Strategy (timing to be decided).
    Answered on July 14, 2020
  • what is the difference in prices for the same room?
    The price depends on how many people are staying in the room.
    Answered on November 15, 2021
  • If we reserved the roof top king suite, do we have direct access to the hot tub? Or is this in a separate location?
    It will be on the same level. Our Rooftop One Bedroom Suite is located on the 4th floor of the hotel. Two rooftop hot pools are located on the 4th flo..
    Answered on July 5, 2019
  • Are the pool/hot tubs open?
    Please visit our web site for updates regarding provincial health restrictions, or reach out to us directly.
    Answered on February 17, 2021
  • Do you have elevator access to rooms not located on ground floor?
    Yes we do have elevators to all levels of the hotel.
    Answered on December 28, 2020
  • Still looking?
Hotel area info *
1 Restaurant On Site

    Pacini

    Food: Italian

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

Amenities of Moose Hotel and Suites Great facilities! Review score, 9.1

Most popular amenities

1 swimming pool
Pet friendly
Free parking
Free WiFi
Family rooms
Tea/Coffee Maker in All Rooms
Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linens
Outdoors
  • Balcony
  • Terrace
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski storage
Pets
Pets are allowed. Charges may apply.
Activities
  • Cycling Off-site
  • Hiking Off-site
  • Canoeing Off-site Additional charge
  • Skiing Off-site
  • Golf course (within 2 miles) Additional charge
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
Food & Drink
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Transportation
  • Public transit tickets
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Smoke alarms
  • Key card access
  • Safe
General
  • Pet bowls
  • Pet basket
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
    Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Heated pool
  • Pool with view
  • Pool/Beach towels
Spa
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty services
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English

House rules

Moose Hotel and Suites takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 17 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Mastercard Visa Discover American Express Moose Hotel and Suites accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moose Hotel and Suites

  • Moose Hotel and Suites offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Skiing
    • Canoeing
    • Golf course (within 2 miles)
    • Beauty services
    • Swimming pool
    • Body scrub
    • Locker rooms
    • Pedicure
    • Spa/Wellness packages
    • Waxing services
    • Spa facilities
    • Body treatments
    • Fitness
    • Facial treatments
    • Body wrap
    • Manicure
    • Spa lounge/Relaxation area

  • Check-in at Moose Hotel and Suites is from 4:00 PM, and check-out is until 11:00 AM.

  • From the nearest airport, you can get to Moose Hotel and Suites by:

    • Car 1h 40min

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Moose Hotel and Suites include:

    • Double
    • Suite

  • Moose Hotel and Suites has 1 restaurant:

    • Pacini

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Moose Hotel and Suites on this page.

  • Moose Hotel and Suites is 1,150 feet from the center of Banff.

  • The prices at Moose Hotel and Suites may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.