Hotel
Travel Sustainable property

Moose Hotel and Suites

345 Banff Avenue, T1L 1H8 Banff, Canada – Excellent location – show map

Excellent location – rated 9.6/10! (score from 1561 reviews)

Real guests • Real stays • Real opinions

8.9
Excellent
1,561 reviews

Hotel is very centrally located. Appreciated the fact that parking is included. Grounds are well kept and facility was exceptionally clean. All staff we encountered was friendly and professional. We didn't want to leave.

Lori United States of America

Fourth floor 2 room suite was wonderful. We loved the view of the mountain in the am. High quality bedding and furnishings always love the Moose décor!!

Betty Canada

Great location, and still quiet enough, faced Marten St), great view. Breakfast good.

Rick Canada

The ambiance, wood burning fireplace the lobby. The rustic mountain vibe, local Rocky Mountain Soap products and of course the roof top hot pool!

Jennifer Canada

Loved the rooftop hot tub, close proximity to everything and how comfortable the beds were!

Julie Canada

everything. amazingly helpful staff and beautiful location.

Tara Canada

perfect location, clean, hot pools are very nice after a day skiing!! nice shower in room and comfy beds!

Klazina Canada

The location on the Main Street was excellent. The hot tubs on the roof had excellent views.

Alison United Kingdom

This hotel was excellent from the moment we arrived, the decor was beautiful and the smell of the fireplace was so inviting. We were greeted by friendly front desk receptionist who were extremely helpful. The desk sent someone to our room right away when we had an issue with our soap dispenser and replaced it promptly. the outdoor hot tub area was breathtaking and had 2 pools plus an indoor pool plus a sauna and a beautiful fireplace. I will definitely be a repeat guest.

Joni Canada

proximity to downtown, free parking, huge outdoor hot tubs and restaurant in hotel!

Erinn Canada
8.9
Excellent
1,561 reviews
  • What guests loved the most:
  • “Hotel is very centrally located. Appreciated the fact that parking is included. Grounds are well kept and facility was exceptionally clean. All staff we encountered was friendly and professional.”
    Lori Lori United States of America United States of America
  • “Fourth floor 2 room suite was wonderful. We loved the view of the mountain in the am. High quality bedding and furnishings always love the Moose décor!!”
    Betty Betty Canada Canada
  • “Great location, and still quiet enough, faced Marten St), great view. Breakfast good.”
    Rick Rick Canada Canada
  • “The ambiance, wood burning fireplace the lobby. The rustic mountain vibe, local Rocky Mountain Soap products and of course the roof top hot pool!”
    Jennifer Jennifer Canada Canada
  • “Loved the rooftop hot tub, close proximity to everything and how comfortable the beds were!”
    Julie Julie Canada Canada
  • “everything. amazingly helpful staff and beautiful location.”
    Tara Tara Canada Canada
  • “perfect location, clean, hot pools are very nice after a day skiing!! nice shower in room and comfy beds!”
    Klazina Klazina Canada Canada
  • “The location on the Main Street was excellent. The hot tubs on the roof had excellent views.”
    Alison Alison United Kingdom United Kingdom
  • “This hotel was excellent from the moment we arrived, the decor was beautiful and the smell of the fireplace was so inviting.”
    Joni Joni Canada Canada
  • “proximity to downtown, free parking, huge outdoor hot tubs and restaurant in hotel!”
    Erinn Erinn Canada Canada

Categories:

  • Staff9.1
  • Facilities 9.1
  • Cleanliness9.2
  • Comfort9.3
  • Value for money8.1
  • Location9.6
  • Free WiFi8.8
High score for Banff
8.9
Excellent
1,561 reviews
Categories:
Staff
9.1
Facilities
9.1
Cleanliness
9.2
Comfort
9.3
Value for money
8.1
Location
9.6
Free WiFi
8.8
High score for Banff
Filters

You're eligible for a Genius discount at Moose Hotel and Suites! To save at this property, all you have to do is sign in.

Located a 1 minute walk from the heart of Banff, the Moose Hotel & Suites features a spa center and on-site bar. Each unit offers a patio or balcony.

Every air-conditioned room has a flat-screen TV. Certain units have a seating area where you can relax.

An a la carte breakfast is available each morning. Dining is available at Pacini Italian Restaurant, featuring gourmet Italian food with unique and authentic flavors and a warm ambiance.

Meadow Spa & Pools features 10 treatment rooms and a private outdoor hot pool. A bright indoor swimming pool and exercise room is located on the 4th floor, and 2 spectacular rooftop hot pools offer views of the Canadian Rocky Mountains.

The Whyte Museum of the Canadian Rockies is 2,300 feet from Moose Hotel and Suites, while Banff Park Museum is 2,300 feet away.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Moose Hotel and Suites has been welcoming Booking.com guests since May 27, 2016

Show me more
Most popular amenities
Indoor swimming pool
Free parking
Free WiFi
Family rooms
Non-smoking rooms
Spa
Restaurant
Fitness center
Tea/Coffee Maker in All Rooms
Bar

Property Highlights

Top Location: Highly rated by recent guests (9.6)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Saved to 4507 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 full beds
1 king bed
1 king bed
2 full beds
1 king bed
and
1 sofa bed
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
9.1
Facilities
9.1
Cleanliness
9.2
Comfort
9.3
Value for money
8.1
Location
9.6
Free WiFi
8.8
High score for Banff
Select topics to read reviews:

See what guests loved the most:

  • Lori
    United States of AmericaUnited States of America
    “Hotel is very centrally located. Appreciated the fact that parking is included. Grounds are well kept and facility was exceptionally clean. All staff we encountered was friendly and professional. We didn't want to leave.”
  • B
    Betty
    CanadaCanada
    “Fourth floor 2 room suite was wonderful. We loved the view of the mountain in the am. High quality bedding and furnishings always love the Moose décor!!”
  • R
    Rick
    CanadaCanada
    “Great location, and still quiet enough, faced Marten St), great view. Breakfast good.”
  • Jennifer
    CanadaCanada
    “The ambiance, wood burning fireplace the lobby. The rustic mountain vibe, local Rocky Mountain Soap products and of course the roof top hot pool!”
  • Julie
    CanadaCanada
    “Loved the rooftop hot tub, close proximity to everything and how comfortable the beds were!”
  • Tara
    CanadaCanada
    “everything. amazingly helpful staff and beautiful location.”
  • Klazina
    CanadaCanada
    “perfect location, clean, hot pools are very nice after a day skiing!! nice shower in room and comfy beds!”
  • Alison
    United KingdomUnited Kingdom
    “The location on the Main Street was excellent. The hot tubs on the roof had excellent views.”
  • Joni
    CanadaCanada
    “This hotel was excellent from the moment we arrived, the decor was beautiful and the smell of the fireplace was so inviting. We were greeted by friendly front desk receptionist who were extremely helpful. The desk sent someone to our room right...”
  • Erinn
    CanadaCanada
    “proximity to downtown, free parking, huge outdoor hot tubs and restaurant in hotel!”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • "Unfortunately because of the covid restrictions we couldn't enjoy the spa or hot tubs" are these facilities open at the end of September?
    Our on-site spa & indoor pool are currently open. Hot Pools are allowed to open in Phase 3 of Alberta's Relaunch Strategy (timing to be decided).
    Answered on 14 July 2020
  • what is the difference in prices for the same room?
    The price depends on how many people are staying in the room.
    Answered on 15 November 2021
  • If we reserved the roof top king suite, do we have direct access to the hot tub? Or is this in a separate location?
    It will be on the same level. Our Rooftop One Bedroom Suite is located on the 4th floor of the hotel. Two rooftop hot pools are located on the 4th flo..
    Answered on 5 July 2019
  • Are the pool/hot tubs open?
    Please visit our web site for updates regarding provincial health restrictions, or reach out to us directly.
    Answered on 17 February 2021
  • Do you have elevator access to rooms not located on ground floor?
    Yes we do have elevators to all levels of the hotel.
    Answered on 28 December 2020
  • Still looking?
Hotel area info *
Restaurants
1 Restaurant On Site
  • Pacini
    • Cuisine
      Italian
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free
Amenities of Moose Hotel and Suites
Great facilities! Review score, 9.1
Most popular amenities
Indoor swimming pool
Free parking
Free WiFi
Family rooms
Non-smoking rooms
Spa
Restaurant
Fitness center
Tea/Coffee Maker in All Rooms
Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linens
Outdoors
  • Balcony
  • Terrace
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski storage
Pets
Pets are allowed. Charges may apply.
Activities
  • Cycling
    Off-site
  • Hiking
    Off-site
  • Canoeing
    Additional chargeOff-site
  • Skiing
    Off-site
  • Golf course (within 2 miles)
    Additional charge
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
Food & Drink
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Transportation
  • Public transit tickets
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Smoke alarms
  • Key card access
  • Safe
General
  • Pet bowls
  • Pet basket
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
Spa
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty services
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English

House rules

Moose Hotel and Suites takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 17 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Mastercard Visa Discover American Express Moose Hotel and Suites accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moose Hotel and Suites

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Moose Hotel and Suites on this page.

  • Moose Hotel and Suites is 1,150 feet from the center of Banff.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at Moose Hotel and Suites is from 4:00 PM, and check-out is until 11:00 AM.

  • Room options at Moose Hotel and Suites include:

    • Double
    • Suite

  • Moose Hotel and Suites has 1 restaurant:

    • Pacini

  • Moose Hotel and Suites offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Skiing
    • Canoeing
    • Golf course (within 2 miles)
    • Beauty services
    • Swimming pool
    • Body scrub
    • Locker rooms
    • Pedicure
    • Spa/Wellness packages
    • Waxing services
    • Spa facilities
    • Body treatments
    • Fitness
    • Facial treatments
    • Body wrap
    • Manicure
    • Spa lounge/Relaxation area

  • The prices at Moose Hotel and Suites may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.