Hotel
Travel Sustainable property

Moose Hotel and Suites

345 Banff Avenue, T1L 1H8 Banff, Canada – Excellent location – show map

Excellent location – rated 9.6/10! (score from 1463 reviews)

Real guests • Real stays • Real opinions

8.9
Excellent
1,463 reviews

proximity to downtown, free parking, huge outdoor hot tubs and restaurant in hotel!

Erinn Canada

Close to downtown, great amenities, clean and comfortable. The suite had the extra room with a fireplace. A great space to relax if you’re staying for quite a few days.

Nicolle Canada

Two rooftop outdoor hot tubs. Also love the hours of when hot tubs are open 👍🏻 Comfortable beds, great location of hotel in Banff.

Trevor Canada

Hot Tubs and Spa were excellent. The rooms are spacious and cozy with the gas fireplace.

Norman Canada

EVERYTHING! Location (shuttle/local bus stop in front), hotel & amenities (attractive aesthetics/ design, rooftop ‘hot tub” pools (2x) are AMAZING), and Service …all Moose employees represented The Moose in an incredibly professional, welcoming and solution oriented manner …everyone embodied the elevated experience Moose promise.

Brian United States of America

Location was excellent. All the staff was outstanding. Special thanks to the front desk staff, I think his name was Ryan, who did his best to accommodate my request for a Mountain View. Facilities, especially the hot tub/outdoor pool and sauna, were exceptional and fantastic.

Angelica Canada

They made skiing so easy - discount on rentals, rental delivery to the hotel, convenient shuttle to all the resorts, on-site lockers. Room service was fast. Staff was super helpful. All around great experience!!

Jamie United States of America

Food was great! Mushroom truffle pizza and penne primavera pasta were our favorites, but lots to choose from on menu 👍🏻

Marcy United States of America

Everything was fabulous. Izzy was a welcome smiling face at check-in.

Angie United States of America

I loved the friendly service and the coziness of the hotel. the fireplace in the foyer was so beautiful and smelled like heaven and the hot tubs were incredible with amazing views!

Lisa Canada
8.9
Excellent
1,463 reviews
  • What guests loved the most:
  • “proximity to downtown, free parking, huge outdoor hot tubs and restaurant in hotel!”
    Erinn Erinn Canada Canada
  • “Close to downtown, great amenities, clean and comfortable. The suite had the extra room with a fireplace. A great space to relax if you’re staying for quite a few days.”
    Nicolle Nicolle Canada Canada
  • “Two rooftop outdoor hot tubs. Also love the hours of when hot tubs are open 👍🏻 Comfortable beds, great location of hotel in Banff.”
    Trevor Trevor Canada Canada
  • “Hot Tubs and Spa were excellent. The rooms are spacious and cozy with the gas fireplace.”
    Norman Norman Canada Canada
  • “EVERYTHING! Location (shuttle/local bus stop in front), hotel & amenities (attractive aesthetics/ design, rooftop ‘hot tub” pools (2x) are AMAZING), and Service …all Moose employees represented The...”
    Brian Brian United States of America United States of America
  • “Location was excellent. All the staff was outstanding. Special thanks to the front desk staff, I think his name was Ryan, who did his best to accommodate my request for a Mountain View.”
    Angelica Angelica Canada Canada
  • “They made skiing so easy - discount on rentals, rental delivery to the hotel, convenient shuttle to all the resorts, on-site lockers. Room service was fast. Staff was super helpful.”
    Jamie Jamie United States of America United States of America
  • “Food was great! Mushroom truffle pizza and penne primavera pasta were our favorites, but lots to choose from on menu 👍🏻”
    Marcy Marcy United States of America United States of America
  • “Everything was fabulous. Izzy was a welcome smiling face at check-in.”
    Angie Angie United States of America United States of America
  • “I loved the friendly service and the coziness of the hotel. the fireplace in the foyer was so beautiful and smelled like heaven and the hot tubs were incredible with amazing views!”
    Lisa Lisa Canada Canada

Categories:

  • Staff9.1
  • Facilities 9.1
  • Cleanliness9.2
  • Comfort9.3
  • Value for money8.1
  • Location9.6
  • Free WiFi8.8
High score for Banff

You're eligible for a Genius discount at Moose Hotel and Suites! To save at this property, all you have to do is sign in.

Located a 1 minute walk from the heart of Banff, the Moose Hotel & Suites features a spa center and on-site bar. Each unit offers a patio or balcony.

Every air-conditioned room has a flat-screen TV. Certain units have a seating area where you can relax.

An a la carte breakfast is available each morning. Dining is available at Pacini Italian Restaurant, featuring gourmet Italian food with unique and authentic flavors and a warm ambiance.

Meadow Spa & Pools features 10 treatment rooms and a private outdoor hot pool. A bright indoor swimming pool and exercise room is located on the 4th floor, and 2 spectacular rooftop hot pools offer views of the Canadian Rocky Mountains.

The Whyte Museum of the Canadian Rockies is 2,300 feet from Moose Hotel and Suites, while Banff Park Museum is 2,300 feet away.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Moose Hotel and Suites has been welcoming Booking.com guests since May 27, 2016

Show me more
Most popular amenities
Indoor swimming pool
Free parking
Free WiFi
Family rooms
Non-smoking rooms
Spa
Pacini
Fitness center
Tea/Coffee Maker in All Rooms
Bar

Property Highlights

Top Location: Highly rated by recent guests (9.6)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Saved to 4313 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 full beds
1 king bed
1 king bed
2 full beds
1 king bed
and
1 sofa bed
Bedroom 1:
1 king bed
Bedroom 2:
2 full beds
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
9.1
Facilities
9.1
Cleanliness
9.2
Comfort
9.3
Value for money
8.1
Location
9.6
Free WiFi
8.8
High score for Banff
Select topics to read reviews:

See what guests loved the most:

  • Erinn
    CanadaCanada
    “proximity to downtown, free parking, huge outdoor hot tubs and restaurant in hotel!”
  • Nicolle
    CanadaCanada
    “Close to downtown, great amenities, clean and comfortable. The suite had the extra room with a fireplace. A great space to relax if you’re staying for quite a few days.”
  • Trevor
    CanadaCanada
    “Two rooftop outdoor hot tubs. Also love the hours of when hot tubs are open 👍🏻 Comfortable beds, great location of hotel in Banff.”
  • Norman
    CanadaCanada
    “Hot Tubs and Spa were excellent. The rooms are spacious and cozy with the gas fireplace.”
  • Brian
    United States of AmericaUnited States of America
    “EVERYTHING! Location (shuttle/local bus stop in front), hotel & amenities (attractive aesthetics/ design, rooftop ‘hot tub” pools (2x) are AMAZING), and Service …all Moose employees represented The Moose in an incredibly professional, welcoming...”
  • Angelica
    CanadaCanada
    “Location was excellent. All the staff was outstanding. Special thanks to the front desk staff, I think his name was Ryan, who did his best to accommodate my request for a Mountain View. Facilities, especially the hot tub/outdoor pool and sauna,...”
  • Jamie
    United States of AmericaUnited States of America
    “They made skiing so easy - discount on rentals, rental delivery to the hotel, convenient shuttle to all the resorts, on-site lockers. Room service was fast. Staff was super helpful. All around great experience!!”
  • Marcy
    United States of AmericaUnited States of America
    “Food was great! Mushroom truffle pizza and penne primavera pasta were our favorites, but lots to choose from on menu 👍🏻”
  • Angie
    United States of AmericaUnited States of America
    “Everything was fabulous. Izzy was a welcome smiling face at check-in.”
  • Lisa
    CanadaCanada
    “I loved the friendly service and the coziness of the hotel. the fireplace in the foyer was so beautiful and smelled like heaven and the hot tubs were incredible with amazing views!”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • "Unfortunately because of the covid restrictions we couldn't enjoy the spa or hot tubs" are these facilities open at the end of September?
    Our on-site spa & indoor pool are currently open. Hot Pools are allowed to open in Phase 3 of Alberta's Relaunch Strategy (timing to be decided).
    Answered on 14 July 2020
  • what is the difference in prices for the same room?
    The price depends on how many people are staying in the room.
    Answered on 15 November 2021
  • If we reserved the roof top king suite, do we have direct access to the hot tub? Or is this in a separate location?
    It will be on the same level. Our Rooftop One Bedroom Suite is located on the 4th floor of the hotel. Two rooftop hot pools are located on the 4th flo..
    Answered on 5 July 2019
  • Are the pool/hot tubs open?
    Please visit our web site for updates regarding provincial health restrictions, or reach out to us directly.
    Answered on 17 February 2021
  • Do you have elevator access to rooms not located on ground floor?
    Yes we do have elevators to all levels of the hotel.
    Answered on 28 December 2020
  • Still looking?
Hotel area info *
1 Restaurant On Site

    Pacini

    Food: Italian

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

Amenities of Moose Hotel and Suites Great facilities! Review score, 9.1
Most popular amenities
Indoor swimming pool
Free parking
Free WiFi
Family rooms
Non-smoking rooms
Spa
Pacini
Fitness center
Tea/Coffee Maker in All Rooms
Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linens
Outdoors
  • Balcony
  • Terrace
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski storage
Pets
Pets are allowed. Charges may apply.
Activities
  • Cycling
    Off-site
  • Hiking
    Off-site
  • Canoeing
    Additional chargeOff-site
  • Skiing
    Off-site
  • Golf course (within 2 miles)
    Additional charge
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
Food & Drink
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Transportation
  • Public transit tickets
Front Desk Services
  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Smoke alarms
  • Key card access
  • Safe
General
  • Pet bowls
  • Pet basket
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool with view
  • Heated pool
  • Pool/Beach towels
Spa
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty services
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English

House rules

Moose Hotel and Suites takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 17 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Mastercard Visa Discover American Express Moose Hotel and Suites accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moose Hotel and Suites

  • The prices at Moose Hotel and Suites may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Moose Hotel and Suites is from 4:00 PM, and check-out is until 11:00 AM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Moose Hotel and Suites offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Skiing
    • Canoeing
    • Golf course (within 2 miles)
    • Beauty services
    • Swimming pool
    • Body scrub
    • Locker rooms
    • Pedicure
    • Spa/Wellness packages
    • Waxing services
    • Spa facilities
    • Body treatments
    • Fitness
    • Facial treatments
    • Body wrap
    • Manicure
    • Spa lounge/Relaxation area

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Moose Hotel and Suites on this page.

  • Moose Hotel and Suites has 1 restaurant:

    • Pacini

  • Room options at Moose Hotel and Suites include:

    • Double
    • Suite

  • Moose Hotel and Suites is 1,150 feet from the center of Banff.