Hotel Moose Hotel and Suites

345 Banff Avenue, T1L 1H8 Banff, Canada – Excellent location – show map

Excellent location – rated 9.6/10! (score from 1836 reviews)

Real guests • Real stays • Real opinions

9.0
Wonderful
1,836 reviews

very attractive design and decor lovely pools and sauna lovely spa bar lounge with delicious and unique cocktails

Suzanne Canada

great fireplace in lobby Decent Gym and pool Great outdoor Hot Tubs Good restaurant

Kulasa Canada

clean and respectful for everyone to enjoy their time. facilities and staff were great.

Simon Canada

loved the hot tubs on the roof, and the whole vibe of the hotel.

Dan Canada

The location is great, walking distance from all the main shops and restaurant. The rooftop hot tubs and pool are nice to relax in after a day of hiking or skiing. We really enjoyed our stay at this location and will book it again in the future.

Robert Canada

Everything. The rooms were awesome. Good Restaurant! Outdoor hot tubs were spectacular. Clean and totally comfortable 😊

Dean Canada

Location was great, could walk everywhere for meals and shopping. Liked that we had a fridge, microwave and other utensils available. Liked Hot tub and heated pool on roof top! The room was clean!

Debbie Canada

Front desk staff were super helpful. Hot tubs and sauna were just what we needed after hiking!

Tamar United States of America

the property was amazing, beautiful location, rooftop hot tubs are spectacular. 10/10

Mark Canada

Location was awesome! One bedroom suite was perfect. Loved the fireplace in the room and the rainfall shower head. Very comfortable beds!

Jennifer Canada
9.0
Wonderful
1,836 reviews
  • What guests loved the most:
  • “very attractive design and decor lovely pools and sauna lovely spa bar lounge with delicious and unique cocktails”
    Suzanne Suzanne Canada Canada
  • “great fireplace in lobby Decent Gym and pool Great outdoor Hot Tubs Good restaurant”
    Kulasa Kulasa Canada Canada
  • “clean and respectful for everyone to enjoy their time. facilities and staff were great.”
    Simon Simon Canada Canada
  • “loved the hot tubs on the roof, and the whole vibe of the hotel.”
    Dan Dan Canada Canada
  • “The location is great, walking distance from all the main shops and restaurant. The rooftop hot tubs and pool are nice to relax in after a day of hiking or skiing.”
    Robert Robert Canada Canada
  • “Everything. The rooms were awesome. Good Restaurant! Outdoor hot tubs were spectacular. Clean and totally comfortable 😊”
    Dean Dean Canada Canada
  • “Location was great, could walk everywhere for meals and shopping. Liked that we had a fridge, microwave and other utensils available. Liked Hot tub and heated pool on roof top! The room was clean!”
    Debbie Debbie Canada Canada
  • “Front desk staff were super helpful. Hot tubs and sauna were just what we needed after hiking!”
    Tamar Tamar United States of America United States of America
  • “the property was amazing, beautiful location, rooftop hot tubs are spectacular. 10/10”
    Mark Mark Canada Canada
  • “Location was awesome! One bedroom suite was perfect. Loved the fireplace in the room and the rainfall shower head. Very comfortable beds!”
    Jennifer Jennifer Canada Canada

Categories:

  • Staff9.1
  • Facilities 9.2
  • Cleanliness9.2
  • Comfort 9.3
  • Value for money8.1
  • Location9.6
  • Free WiFi8.8
High score for Banff

You're eligible for a Genius discount at Moose Hotel and Suites! To save at this property, all you have to do is sign in.

Located a 1 minute walk from the heart of Banff, the Moose Hotel & Suites features a spa center and on-site bar. Each unit offers a patio or balcony.

Every air-conditioned room has a flat-screen TV. Certain units have a seating area where you can relax.

An a la carte breakfast is available each morning. Dining is available at Pacini Italian Restaurant, featuring gourmet Italian food with unique and authentic flavors and a warm ambiance.

Meadow Spa & Pools features 10 treatment rooms and a private outdoor hot pool. A bright indoor swimming pool and exercise room is located on the 4th floor, and 2 spectacular rooftop hot pools offer views of the Canadian Rocky Mountains.

The Whyte Museum of the Canadian Rockies is 2,300 feet from Moose Hotel and Suites, while Banff Park Museum is 2,300 feet away.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

We speak your language!

Moose Hotel and Suites has been welcoming Booking.com guests since May 27, 2016

Missing some information?
Brilliant!

Top Location: Highly rated by recent guests (9.6)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Saved to 3328 lists

Most popular amenities

1 swimming pool
Pet friendly
Free parking
Free WiFi
Family rooms
Tea/Coffee Maker in All Rooms
Bar

ATM: Need cash? This property has an ATM on site.

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Availability

When would you like to stay at Moose Hotel and Suites?

Check-in date
Check-out date
 
Approximate prices for a 1-night stay
Loading dates...
Sleeps Room Type Price
Max adults: 4. Max children: 2
Something went wrong – please try again later.
Max adults: 2. Max children: 1
Something went wrong – please try again later.
Max adults: 3. Max children: 1
Something went wrong – please try again later.
Max adults: 4. Max children: 2
Something went wrong – please try again later.
Max adults: 3. Max children: 1
Rooftop One-Bedroom Suite
  • 1 king bed and 1 sofa bed
Something went wrong – please try again later.
Max adults: 6. Max children: 3
Rooftop Two-Bedroom Suite
  • Bedroom 1: 1 king bed
  • Bedroom 2: 2 full beds
Something went wrong – please try again later.
5 properties in Banff like Moose Hotel and Suites were booked in the last 12 hours

4 reasons to choose Moose Hotel and Suites

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

9.0
Wonderful
 · 1,836 reviews
Read all reviews
  • Staff9.1
  • Facilities 9.2
    Pool, Wellness area, Sauna
  • Cleanliness9.2
  • Comfort 9.3
  • Value for money8.1
  • Location9.6
    Parking, Central location
  • Free WiFi8.8
High score for Banff

Select topics to read reviews:

See what guests loved the most:

  • Suzanne Canada

    “very attractive design and decor lovely pools and sauna lovely spa bar lounge with delicious and unique cocktails”

  • Kulasa Canada

    “great fireplace in lobby Decent Gym and pool Great outdoor Hot Tubs Good restaurant ”

  • Simon Canada

    “clean and respectful for everyone to enjoy their time. facilities and staff were great. ”

  • Dan Canada

    “loved the hot tubs on the roof, and the whole vibe of the hotel.”

  • Robert Canada

    “The location is great, walking distance from all the main shops and restaurant. The rooftop hot tubs and pool are nice to relax in after a day of hiking or skiing. We really enjoyed our stay at this location and will book it again in the future.”

  • Dean Canada

    “Everything. The rooms were awesome. Good Restaurant! Outdoor hot tubs were spectacular. Clean and totally comfortable 😊”

  • Debbie Canada

    “Location was great, could walk everywhere for meals and shopping. Liked that we had a fridge, microwave and other utensils available. Liked Hot tub and heated pool on roof top! The room was clean!”

  • Tamar United States of America

    “Front desk staff were super helpful. Hot tubs and sauna were just what we needed after hiking!”

  • Mark Canada

    “the property was amazing, beautiful location, rooftop hot tubs are spectacular. 10/10”

  • Jennifer Canada

    “Location was awesome! One bedroom suite was perfect. Loved the fireplace in the room and the rainfall shower head. Very comfortable beds!”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Moose Hotel and Suites

Welcoming Booking.com guests since May 27, 2016

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • "Unfortunately because of the covid restrictions we couldn't enjoy the spa or hot tubs" are these facilities open at the end of September?

    Our on-site spa & indoor pool are currently open. Hot Pools are allowed to open in Phase 3 of Alberta's Relaunch Strategy (timing to be decided).

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 14, 2020
  • If we reserved the roof top king suite, do we have direct access to the hot tub? Or is this in a separate location?

    It will be on the same level. Our Rooftop One Bedroom Suite is located on the 4th floor of the hotel. Two rooftop hot pools are located on the 4th floor as well. There are change rooms with towels provided. The perfect place for a soak, checking out views and warm up by the outdoor firepit.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Rooftop One-Bedroom Suite • Answered on July 5, 2019
  • Are the pool/hot tubs open?

    Please visit our web site for updates regarding provincial health restrictions, or reach out to us directly.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Superior Queen Room with Two Queen Beds • Answered on February 17, 2021
  • Do you have elevator access to rooms not located on ground floor?

    Yes we do have elevators to all levels of the hotel.

    You found this answer helpful

    You found this answer unhelpful

    Answered on December 28, 2020
  • Hello, Just wondering if a crib for a baby would be available? Thank you!

    We have pack and play style playpens available

    You found this answer helpful

    You found this answer unhelpful

    Asked about: One-Bedroom King Suite • Answered on September 1, 2021
  • Is our golden retriever welcome?

    Some of our rooms are pet-friendly. Please let us know when you make your reservation that your pet will be travelling with you so we can sure everything is ready for your arrival. Pet charges apply and it includes a pet bed, water and food bowls, take home toy and special treats.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Rooftop One-Bedroom Suite • Answered on July 5, 2019
  • do any rooms have mountain view?

    Please add a note or request to your reservation. Although nothing can be guaranteed we will certainly do our best to ensure this is a special stay for you!

    You found this answer helpful

    You found this answer unhelpful

    Asked about: One-Bedroom King Suite • Answered on January 28, 2021
  • Can any room booking use the hot tubs with out going to spa

    The use of the hot tubs is for registered guests of the hotel as well as people receiving spa treatments.

    You found this answer helpful

    You found this answer unhelpful

    Answered on November 15, 2021
  • Hi. Is your hotel pet friendly?

    Good Morning, Our hotel is pet friendly, please note there is a fee of $25.00 per night per pet. Regards, Ryan

    You found this answer helpful

    You found this answer unhelpful

    Asked about: One-Bedroom King Suite • Answered on May 21, 2021
  • Good morning, Are the hot tubs opens?

    Our hot pools are open with strict provincial capacity restrictions in place. We cannot guarantee that all guests will have access. There is a booking system with scheduled time slots for cohort groups. Bookings are to be made in person at front desk

    You found this answer helpful

    You found this answer unhelpful

    Answered on March 26, 2021
  • What rooms are pets allowed? please 😊

    Pets are welcome in select pet-friendly rooms at our hotel. There is a fee of $25 per pet per night, and reservations must be made in advance. Please reach out to the hotel directly.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Rooftop One-Bedroom Suite • Answered on February 26, 2021
  • Are the outdoor hot tubs open currently?

    Good Morning, Yes I can confirm the hot tubs are currently open ! Regards,

    You found this answer helpful

    You found this answer unhelpful

    Answered on November 2, 2020
  • Hi, I’m wondering if you could help. We are currently staying in an RV in Banff campground. But with the weather turning we are looking for a place to stay, but would need somewhere to park the RV would you have adequate space? See Canada cruiseC19, for dimensions. It’s not much bigger than a pick up truck.

    Thank you for your question. We offer our guests complimentary heated underground parking. Unfortunately, your RV will be too high for the 6'7" / 2.1m clearance of the parkade. There is free street parking adjacent to our hotel, our Front Desk team is happy to give you directions. Please reach out to us if you have any questions. Warm Regards, - Team Moose Hotel & Suites

    You found this answer helpful

    You found this answer unhelpful

    Answered on November 29, 2019
  • Does any room has jacuzzi inside the room

    Thank you for your question. The Moose Hotel & Suites does not offer rooms with private spa tubs. All guests staying at with us have complimentary access to 2 spectacular rooftop hot pools with views of the Canadian Rocky Mountains.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: One-Bedroom King Suite • Answered on January 4, 2020
  • If I reserve a superior queen room, does this include free access to the rooftop hot pools?

    All guests staying at the Moose Hotel & Suites have complimentary access to amenities such as a bright indoor swimming pool and exercise room, and 2 spectacular rooftop hot pools with views of the Canadian Rocky Mountains. The (hot) pools are open early and close late. Warm Regards, - Team Moose Hotel & Suites

    You found this answer helpful

    You found this answer unhelpful

    Answered on November 20, 2019
  • What are the hot tub hours? and restaurant hours?

    Thank you for your question. The restaurant hours are currently (February 2020) from 6:30am - 12:00am midnight every day. (6:30am – 11:00am for breakfast, 11:00am – 3:00pm for lunch, 3:00pm – 11:00pm for dinner. There is also a late menu with pizza available until midnight daily. Brunch is available on Saturday and Sunday from 11:00am – 2:00pm.) Our rooftop hot pools are open daily from 6:30am - 11:00pm. Please visit our web page for more information or reach out to us directly if you have any other questions. Kind Regards, - Team Moose Hotel & Suites

    You found this answer helpful

    You found this answer unhelpful

    Answered on February 18, 2020
  • I cant tell from pictures. Does this room have all day sun. I don't want all day shade.

    It is best to add a note with your preference to your booking. We can not guarantee requests, but we will try the best we can to accommodate.

    You found this answer helpful

    You found this answer unhelpful

    Asked about: Rooftop One-Bedroom Suite • Answered on July 24, 2020
  • when you charge to AMEX, is your group shown as "Booking"?

    Thank you for your question. When staying at the Moose Hotel & Suites it will show up with the hotel name on your statement. Please reach out to us directly if you have any additional questions about hotel charges. Warm Regards, - Team Moose Hotel & Suites

    You found this answer helpful

    You found this answer unhelpful

    Answered on November 19, 2019
  • Are there any tvin beds available 30th Jan To 15 th Feb Instead of one bedroom King Suite

    Thank you for your question. Availability and rates depend on travel dates, length of stay, and also number of guests. You can search for your specific trip details and it will show you rates and availability. Please do not hesitate to reach out to us directly if you are looking for different room types and/or bedding configurations, as well as with any other questions. Warm Regards, - Team Moose Hotel & Suites

    You found this answer helpful

    You found this answer unhelpful

    Answered on December 28, 2019
  • My husband and I are booked to stay at your hotel from August 10 -13 (3 nights) exclusive offer. We have not received a confirmation from the hotel and was wondering if you can kindly confirm this for us please?

    Thank you for your question. Answers are displayed publicly in the Q&A section. Please send our property a private message through Bookingcom, or alternatively, reach out to us directly to confirm.

    You found this answer helpful

    You found this answer unhelpful

    Answered on July 31, 2020
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Banff International Research Station
    0.4 miles
  • The Whyte Museum of the Canadian Rockies
    0.4 miles
  • Banff Park Museum
    0.5 miles
  • The Banff Center
    0.9 miles
  • Cave and Basin National Historic Site
    1.1 miles
  • North American
    1.9 miles
  • Banff Upper Hot Springs
    2.1 miles
  • Cascade
    2.1 miles
  • Banff Gondola
    2.4 miles
  • Mystic Express
    2.6 miles
Restaurants & cafes
  • Restaurant Meatball Pizza & Pasta
    0 miles
  • Restaurant Chili's Grill & Bar
    0.3 miles
Top attractions
  • Sunshine Village
    9.5 miles
  • Sunshine Village Gondola
    9.6 miles
  • Goat's Eye Express
    10.6 miles
  • Wolverine Express
    10.7 miles
  • Jackrabbit Quad Chair
    11.2 miles
  • Tee Pee Town
    11.3 miles
  • Great Divide Express
    11.6 miles
  • Angel Express
    11.6 miles
  • Strawberry Triple Chair
    11.7 miles
  • Mount Standish Express
    11.7 miles
Natural Beauty
  • Mountain Sulphur Mountain
    3 miles
  • Lake Johnson Lake
    6.8 miles
  • Lake Lake Minnewanka
    8.7 miles
  • River Bow River
    0.5 miles
Ski lifts
  • Mt Norquay Ski Hill
    4.5 miles
  • Sunshine Village Ski Hill
    11.2 miles
How to get to Moose Hotel and Suites from Calgary International Airport
    Car
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
Brilliant!
1 Restaurant On Site

    Pacini

    Food: Italian

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

Amenities of Moose Hotel and Suites Great facilities! Review score, 9.2

Most popular amenities

1 swimming pool
Pet friendly
Free parking
Free WiFi
Family rooms
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Terrace
Ski
  • Ski pass vendor
  • Ski storage
Pets
Pets are allowed. Charges may apply.
Activities
  • Cycling Off-site
  • Hiking Off-site
  • Canoeing Off-site Additional charge
  • Skiing Off-site
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
  • Electric vehicle charging station
  • Parking garage
Transportation
  • Public transit tickets
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Smoke alarms
  • Safe
General
  • Pet bowls
  • Pet basket
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
Indoor swimming pool
Free! All pools are free of charge
  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Heated pool
  • Pool with view
Spa
  • Locker rooms
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty services
  • Pool/Beach towels
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • English
Missing some info?
Awesome!

Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules Moose Hotel and Suites takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 17 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Mastercard Visa Discover American Express Moose Hotel and Suites accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Moose Hotel and Suites

  • Moose Hotel and Suites is 1,150 feet from the center of Banff.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Moose Hotel and Suites has 1 restaurant:

    • Pacini

  • Room options at Moose Hotel and Suites include:

    • Double
    • Suite

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Moose Hotel and Suites on this page.

  • Moose Hotel and Suites offers the following activities/services (charges may apply):

    • Indoor pool
    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Skiing
    • Canoeing
    • Golf course (within 2 miles)
    • Spa facilities
    • Locker rooms
    • Body scrub
    • Facial treatments
    • Fitness
    • Beauty services
    • Pedicure
    • Waxing services
    • Spa/Wellness packages
    • Body wrap
    • Spa lounge/Relaxation area
    • Manicure
    • Indoor pool (year-round)
    • Body treatments

  • From the nearest airport, you can get to Moose Hotel and Suites by:

    • Car 1h 40min

  • Check-in at Moose Hotel and Suites is from 4:00 PM, and check-out is until 11:00 AM.

  • The prices at Moose Hotel and Suites may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The following parking options are available to guests staying at Moose Hotel and Suites (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Parking garage
    • Electric vehicle charging station
    • Accessible parking
    • Free parking