Unfortunately the hot tubs are not currently open. We plan to reopen them when the Alberta Government announces the stage 3 relaunch.

Yes that is correct. We only have queen beds or king beds.

The hotel is located on Banff Avenue in the heart of downtown. There are 5 steps down into the cascade side of the hotel which is where our heritage 1 king rooms are located and our suites.

Hi there, There is a bar on the main floor of the hotel (separately run), and we also have a lounge on the fifth floor. Regards, Norm Duchaine Guest Services & Experience Manager

Hi there, The rates here do not have breakfast included. Regards, Norm Duchaine Guest Services & Experience Manager

Hello, We have two outdoor hot tubs open from 10 AM - 10 PM. Regards, Norm Duchaine Guest Services & Experience Manager

We have 2 hot tubs at the hotel however due to the Alberta government restrictions they are closed until Jan 21st. We are waiting to hear if the lock down will be extended again.

No the hot tubs wont open until the Alberta government announces that it will be easing Covid restrictions.

Unfortunately the hot tubs will not be open until the Alberta government announces the Provincial stage 3 relaunch. We apologies for any inconvenience. Megan | Front Desk Supervisor

Yes, we supply Irons in the rooms. You will need to call front desk and ask for an Ironing board to be brought to your room though.

Unfortunately the hot tubs are not open. We plan to open them when the Alberta Government announces the stage 3 relaunch.

Hot tubs are not opened yet. The hotel doesn't not have a pool.

The Heritage rooms are our version of economy rooms. They have no view/ very restricted view and are located on the 3rd and 4th floor in the cascade wing of the hotel.

Hello, Unfortunately, the Mount Royal Hotel is not a pet friendly hotel.

Hi there, We do not have any microwaves in the room, but we have one at the front desk if you'd like to heat up anything. The hot tubs are for guests only - people off the street cannot access them but is open for all in-house guests. Thank you for your interest in the Mount Royal! Regards, Norm Duchaine Guest Services & Experience Manager

The ski shuttles picks up and drops off from the bus parking at the back of the hotel and not opposite the street.

We are waiting for the government to lift the restrictions on hotels. There is no date set for this to happen.

At this time we are not accepting cash due to the pandemic. We do accept Visa Debit. We will take a payment for $250 dollars including any outstanding amount not yet settled for the room. The $250 dollars is manually refunded to you on departure.

The outstanding cost of the stay plus $100 per night for incidentals that gets refunded on departure. For 3 night stay and over it is $250 we dont take more for additional nights. Debit deposit is $250 for any length of stay.

Unfortunately the Mount Royal Hotel is not a pet friendly hotel.