Location was great literally across the street from cruise terminal which is exactly what we were looking for.

Bart United States of America

Customer Service was excellent Big Beautiful room. Close to the cruise terminal Delivered our luggage from the hotel to the cruise terminal

Eric United States of America

Central location with everything in walking distance. Very friendly staff. Had city view room with great view on 5th floor. Very quiet.

Anthony Canada

The concierge team, Janella and Graeme, were amazing. We had many questions about covid testing, where to eat, where to sightsee, what do do and they had answers for everything. My wife and I decided last minute to go Victoria. Flights, food reservations, everything was taken care of without us having to lift a finger. And they are both super nice. I think they both deserve a raise.

Michael United States of America

Been here 3 times over 15 years, first time in July. Property is better in some ways, worse in others.

Michael United States of America

We had spent Sat Aug 27 at the Fairmont Waterfront…it did not go particularly well. First the room that we went to was not ready or even clean. Other guests on the floor were very loud from 2-5 am. We made multiple calls to complain Security came to no effect. We shared this at check out. We reminded the desk that we would be coming back and we didn’t want a repeat experience. Our stay upon returning was great.

Mark United States of America

When we needed to check out, we had special luggage tags that needed to be stapled to our bags. We called the front desk to ask if we could bring our luggage down to have the tags stapled. They were more than willing to help us, and actually went above and beyond what we expected in the way of service. Not only did they immediately send someone to our room with a stapler in hand to handle our request, but the gentleman who came to help us also checked that we had our necessary documents to ensure our boarding went well, and transferred our luggage to the ship embarkation terminal across the street for us also. This extra attention made us feel like highly-valued guests. We've stayed with many hotels around the world and have rarely had this level of service. Thank you so much for our quality guest experience.

Michael United States of America

we loved how the pool was outdoors and for our morning swim we saw the sunrise!! also the lobby was connected to the restaurant and we had the perfect view of the harbour and cruise ships docking! the staff were exceptional and so nice! also they upgraded us to the harbour view free of charge so that was a bonus! The in room dining options were very healthy and low on sugar (smoothies were actually made from real berries!)

Pardeep Canada

We arrived on a cruise ship and were able to wheel our bags over from the terminal across the street. The doorman to the bags right away. We were given an early check in. By the time we finished lunch, our room was ready. Our bags were already there when we got to the room. We were given a corner room with floor-to-ceiling views of the city on two walls. Things couldn't have gone better.

David United States of America

Excellent staff, views, location and amenities. This was our favorite hotel during our time in Canada.

Samantha United States of America