Hotel Phoenix can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk.

The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest.

Built from natural materials from the Zermatt region, the entire hotel radiates a cozy, homey, yet modern atmosphere.

A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax.

Many restaurants can be found in the surroundings of the Phoenix hotel.

This is our guests' favorite part of Zermatt, according to independent reviews.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

We speak your language!

Hotel Phoenix has been welcoming guests since Nov 26, 2009

Missing some information?

Nearby Ski Lifts:

  • Zermatt-Sunnegga - 850 feet
  • Eisfluh - 3,700 feet
  • Patrullarve - 3,750 feet
  • Matterhorn Express Gondola - 4,500 feet
  • Zermatt - Furi Ski Lift - 4,500 feet
  • Matterhorn Express 1 - 4,650 feet

Located in the best-rated area in Zermatt, this hotel has an excellent location score of 8.6

Great Food: Meals here are highly recommended!

Breakfast Info

Continental, Vegetarian, Gluten-free, American, Buffet

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!


When would you like to stay at Hotel Phoenix?

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Sleeps Room Type Price
Max adults: 2
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Max adults: 2
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Max adults: 2
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Max adults: 2
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Max adults: 3
Triple Room
  • 3 twin beds
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Travel Sustainable property

Travel Sustainable property

This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

4 reasons to choose Hotel Phoenix

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Hotel Phoenix

Welcoming guests since Nov 26, 2009

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Hello, Is it walkable from the railway station or do you have a pick up .Thankyou

    It is about a 10 minutes walk to get to our hotel or alternatively you can take an electric taxis at SFr. 17.-- for 2 people per way

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    Answered on June 18, 2020
  • Hello, Is it walkable from your hotel to downtown.Thankyou

    Yes, it is about an eight minute walk from our hotel to downtown and train station.

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    Answered on May 21, 2021
  • Is the fitness centre open at the moment? I'm tempted to come for some Summer skiing.

    Hello Yes the fitness centre is daily open from 08.00 am to 06.00 pm and as hotel guest you can use it for free. Best regards Laurence

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    Answered on September 8, 2021
  • Hello, Are you far from the cable car,is it walkable .Thankyou

    Hello Sunnegga-Rothorn Paradise is at approx. 4 minutes walking distance. Best regards Laurence

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    Answered on November 30, 2020
  • Do you have wifi inside the room or just available at the lobby of the property?

    We offer free WiFi in all our rooms and also in our lobby/reception

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    Answered on March 7, 2020
  • Can we check in at 9:30pm on Friday? Is check-in strictly by 8pm?

    In case of an arrival at 9.30 pm on Friday, please give us your name or reservation number in order to register your request. Best regards Laurence

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    Answered on August 4, 2020
  • Can you see the Matterhorn from inside the room of the standard double or do you have to go onto the balcony? Is room 404 a standard or deluxe?

    As stated on Booking,com, from the “standard room with view to the Matterhorn from the balcony“, you can see the Matterhorn only from the balcony. Room 404 is a “deluxe room with Matterhorn view“ with bay window but without balcony. Room 404 is very popular and might not be available anymore. The “deluxe room with Matterhorn view“ on the top floor have a balcony but do not have a bay window. From all the the “deluxe room with Matterhorn view“ you can see the Matterhorn from inside the room.

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    Answered on January 25, 2020
  • Do the rooms have a hot water Kettle?

    We do not have a water kettle in our rooms. Instead we have a Delizio-Coffeemaker from which it is also possible to just take hot water.

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    Answered on September 11, 2021
Hotel surroundings *
Guests loved walking around the neighborhood!
Great location - show map
What's nearby
  • Zermatt-Sunnegga
    0.2 miles
  • Matterhorn Golf club
    0.3 miles
  • Mountaineers' cemetery
    0.5 miles
  • Matterhorn Museum
    0.5 miles
  • Eisfluh
    0.7 miles
  • Patrullarve
    0.7 miles
  • Matterhorn Express Gondola
    0.8 miles
  • Zermatt - Matterhorn
    0.9 miles
  • Matterhorn Express 1
    0.9 miles
Restaurants & cafes
  • Restaurant Walliserstube
    0.1 miles
  • Restaurant Chez Heini
    0.1 miles
Top attractions
  • Matterhorn
    5.7 miles
  • Klein Matterhorn
    6.1 miles
  • Frachey - Alpe Ciarcerio funicolar
    11.8 miles
Natural Beauty
  • River Mattervispa
    0.1 miles
Ski lifts
  • Busstation to Matterhorn Glacier Paradise
    0.1 miles
  • Sunnega
    0.3 miles
Public transit
  • Train Zermatt Train Station
    0.3 miles
Closest Airports
  • Milan Malpensa Airport
    53.5 miles
  • Lugano Airport
    55.3 miles
  • Turin Airport
    57.8 miles
Are you missing any information about this area?
Amenities of Hotel Phoenix Great facilities! Review score, 9.1
  • Ski storage
Pets are allowed. Charges may apply.
  • Cycling Off-site
  • Hiking Off-site
  • Skiing Off-site
  • Fishing Off-site Additional charge
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • Bottle of water Additional charge
  • Wine/Champagne Additional charge
  • Special diet meals (on request)
  • Bar
WiFi is available in all areas and is free of charge.
No parking available.
Front Desk Services
  • Baggage storage
  • Express check-in/out
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Ironing service Additional charge
  • Laundry Additional charge
Business Facilities
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Safe
  • Pet bowls
  • Shared lounge/TV area
  • Shuttle service (additional charge)
  • Smoke-free property
  • Heating
  • Soundproof rooms
  • Elevator
  • Non-smoking rooms
Health & Wellness Facilities
  • Locker rooms
  • Fitness
  • Full-body massage Additional charge
  • Couples' massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Massage Additional charge
  • Fitness center
Languages Spoken
  • German
  • English
  • French
  • Dutch
Missing some info?

House rules Hotel Phoenix takes special requests – add in the next step!


3:00 PM - 8:00 PM


8:00 AM - 10:30 AM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in


Pets are allowed. Charges may apply.


When booking more than 5 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa EC-Card American Express Hotel Phoenix accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Hotel Phoenix of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Hotel Phoenix

  • The prices at Hotel Phoenix may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Hotel Phoenix is from 3:00 PM, and check-out is until 10:30 AM.

  • From the nearest airport, you can get to Hotel Phoenix by:

    • Train 3h 45min
    • Taxi 4h

  • Hotel Phoenix offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Cycling
    • Hiking
    • Skiing
    • Fishing
    • Golf course (within 2 miles)
    • Back massage
    • Locker rooms
    • Full-body massage
    • Foot massage
    • Fitness
    • Neck massage
    • Couples' massage

  • Room options at Hotel Phoenix include:

    • Double
    • Triple

  • Hotel Phoenix is 1,650 feet from the center of Zermatt.

  • Guests staying at Hotel Phoenix can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Gluten-free
    • American
    • Buffet