Hotel Phoenix can be found in the quiet Wiesti quarter of Zermatt. The train station and the Bahnhofstrasse with its numerous shops and restaurants can be reached within a 10-minute walk. The rooms are equipped with a flat-screen TV and a safe. Wireless internet is available in public areas free of charge. The use of materials like wood, stone and glass created a rustic yet modern style. An improved sound insulation provides for a peaceful night's rest. Built from natural materials from the Zermatt region, the entire hotel radiates a cozy, homey, yet modern atmosphere. A rich buffet breakfast is served daily. Guests can enjoy the great view of the Matterhorn before setting out to explore the scenic surroundings of Zermatt. In the evening or throughout the day the bar and the lounge are great places to relax. Many restaurants can be found in the surroundings of the Phoenix hotel.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Zermatt, this hotel has an excellent location score of 8.8

Breakfast Info

Continental, Vegetarian, Gluten-free, Buffet


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
3 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.5
Facilities
9.0
Cleanliness
9.5
Comfort
9.3
Value for money
8.6
Location
8.8
Free WiFi
9.6
Select topics to read reviews:

See what guests loved the most:

  • Beverlie
    United States of America United States of America
    Staff was very nice and helpful. Accommodations were great and in a quiet area of town. The breakfast was great with an amazing cheese spread! The bar was great for a quick apres hike.
  • Ryan
    United States of America United States of America
    The staff are wonderful, it’s like staying with family. the breakfast, apero, snacks and daily soup are excellent. We enjoyed the location as gave us a walk before and after dinner. Also very close to the rental shop. The hotel is spotless and the...
  • Elaine
    Canada Canada
    We booked a Standard Double Room and really enjoyed staying here. The room and hotel facilities were modern, very clean, and comfortable. Staff were friendly to deal with. Breakfast was a small selection but everything looked fresh. We did not...

Hotel area info

Amenities of Hotel Phoenix
Great facilities! Review score, 9

Most popular amenities
  • Free WiFi
  • Fitness center
  • Non-smoking rooms
  • Skiing
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
Bedroom
  • Linens
  • Wardrobe or closet
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
Ski
  • Ski storage
Pets
Pets are allowed. Charges may apply.
Activities
  • Cycling
    Off-site
  • Hiking
    Off-site
  • Skiing
    Off-site
  • Fishing
    Additional chargeOff-site
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Front Desk Services
  • Invoice provided
  • Baggage storage
  • Tour desk
  • Express check-in/out
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Shared lounge/TV area
  • Smoke-free property
  • Hardwood or parquet floors
  • Heating
  • Soundproof
  • Soundproof rooms
  • Elevator
  • Non-smoking rooms
Accessibility
  • Upper floors accessible by elevator
Spa
  • Locker rooms
  • Fitness
  • Full-body massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Massage
    Additional charge
  • Fitness center
Languages Spoken
  • German
  • English
  • French
  • Dutch

House rules

Hotel Phoenix takes special requests – add in the next step!

Check-in

From 3:00 PM to 7:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 8:00 AM to 10:30 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa EC-Card Cash is not accepted Hotel Phoenix accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Phoenix of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

FAQs about Hotel Phoenix

  • Hotel Phoenix is 1,950 feet from the center of Zermatt. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Hotel Phoenix include:

    • Double
    • Triple

  • Guests staying at Hotel Phoenix can enjoy a highly-rated breakfast during their stay (guest review score: 9.3).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Gluten-free
    • Buffet

  • The prices at Hotel Phoenix may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel Phoenix offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Cycling
    • Hiking
    • Skiing
    • Fishing
    • Golf course (within 2 miles)
    • Back massage
    • Locker rooms
    • Full-body massage
    • Foot massage
    • Fitness
    • Neck massage
    • Couples' massage

  • Check-in at Hotel Phoenix is from 3:00 PM, and check-out is until 10:30 AM.