“The location is fantastic, we liked very much the outdoor hot spring and the walking trails. The staff were very kind.”

“Beautiful resort hidden on an island in the middle of a lake and only accessible by boat which makes it one of a kind. Lovely big rooms maintained very well, with clean bathrooms and the most incredible view of the lake and mountains nearby. Indoor and Outdoor thermal pools are well looked after. We especially enjoyed the outdoor pools which were warm with beautiful nature around us; perfect for the cold weather. We also used the kayaks provided and went out on the lake which was a spectacular experience. Breakfast was amazing, food in the restaurant otherwise was pretty good as well.”

“This is a very special place - the natural hot springs, the food was great, the staff - very helpful and professional. The place is beautiful and impressive. Super relaxing.”

“ It is the best place to disconnect from everything and relax!! No internet connection which makes it really nice to enjoy it all the more... All the lush greenness Made me feel so close to God and nature 😍😍 Staff is AMAZING!!! everybody treats you so well!!!! And the pools soo great and also the food is yummy!!! THANXS FOR GIVING US AN AWESOME UNFORGETTABLE WEEKEND I WANT TO RETURN❤️ ”

“The location is exceptional, a secluded bay accessible only by boat. Cool temperate rain forest in all directions, nature overflowing - birds, flowers, dolphins and more. You can get this in tents, cabanas or other hotels on the Carretera Austral, but in this exquisitely designed lodge, such things are magnified. The outside thermal pools are terrific, some with views of the bay and others of the rainforest. The walks are short, well designed and really get you through to the rainforest without being too difficult or intrusive. The hotel facilities are as comfortable as you would expect for the price. The restaurant was advertised as being high cuisine, however we found better food and more choice in places such as Futaleufu, Yelcho, Coyhaique and Puerto Aysen. It was ok, but not exceptional, and of course each dish was extra cost.”

“Amazing views everywere. All bedrooms have view to the beach. Common areas are super comfortable and the staff is warm and dedicated. The perfect place to disconnect and enjoy.”

“You can’t find a better location if you don’t mind to take a little ferry. The views are spectacular. The hot springs are a little old but still nice. The food is good.”

“Unique and beautiful location, well laid-out hot springs and hikes”

“This is a fantastic place to stay. Located across the fjord from Puyuhuapi it is only accessible by the hotel ferry. We stayed there after the Patagonman X Tri. Our rented car was left in a secure car park with all the tri equipment including the bike and some luggage. We were taken across the fjord in the hotel’s ferry, where we were welcomed with a glass of bubbly. Our room was large, with outside seating and a panoramic view of the fjord. Once there you can relax and enjoy the natural hot springs or the indoor pool. The massage at the spa was excellent. The food was excellent, and all the staff were accommodating, welcoming and warm. We were given a packed breakfast because we had an early start. It is a good place to detox from social media and the internet.”

“This is a superb hotel. A must stay on a trip on the Carretera Austral. We were expected by the ferry driver. Our bike was locked in the car park, and we were taken across the fjord to the hotel where we were welcomed with a glass of bubbly and shown to our room, which was excellent. How do they manage to cook such good food in such a remote location? The Spa was the highlight of our stay as the weather wasn't good enough to use the outdoor pools. Highly recommended.”