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Offering standard rates and all-inclusive rates which include full-board, Hotel Río Serrano is in Torres del Paine. There is an on-site restaurant and a garden overlooking the Paine Massif. Free WiFi access in available in common areas. Fully carpeted, rooms at Rio Serrano have large windows offering scenic views of the Massif. All of them have heating, fans and private bathrooms. A buffet breakfast is served daily. Guests traveling with the all-inclusive program have complimentary breakfast, lunch and dinner. Regional specialties can be ordered at the restaurant, while enjoying one of the many wines from the property’s cellar. Drinks and cocktails can be enjoyed at De agostini Bar. Boat trips, hiking and horseback riding activities can be practiced. Additionally, guests can explore the areas choosing from several available excursions, for an extra fee. Hotel Río Serrano is 52 mi from Puerto Natales and 202 mi from Ibañez del Campo Airport in Punta Arenas. It is 2.5 mi from one of the entrances to Torres del Paine National Park. Shuttle services can be arranged for an extra fee. Free parking is provided. Premium wireless connection is offered for a surcharge.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property Highlights

Top Location: Highly rated by recent guests (9.5)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
or
1 king bed
2 twin beds
or
1 king bed
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Travel Sustainable Level 2

This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.2
Facilities
9.2
Cleanliness
9.4
Comfort
9.5
Value for money
7.9
Location
9.5
Free WiFi
8.4
High score for Torres del Paine
Select topics to read reviews:

See what guests loved the most:

  • Andrey
    United States of America United States of America
    The hotel is very nice, good spa, amazing views from the rooms, helpful stuff. Dinners at the restaurant are amazing.
  • Swapna
    United States of America United States of America
    Beautiful property, beautiful rooms and view. Spa was great and also the pool, but it wasn’t really heated as advertised. Breakfast was great , had lots of options.
  • Emily
    United States of America United States of America
    Beautiful view from even rooms on right side. Shower was hot. Beds comfortable. Food for our dinner was excellent. Breakfast had fantastic choices. Robe in room to wear to the pool. Weight room and sauna available and massage and spa. They book...

Hotel area info

Restaurants
1 Restaurant On Site

  • Kaienk
    • Cuisine
      American • Argentinian • Italian • Mediterranean • Peruvian • Pizza • Seafood • Local • International • Latin American • Grill/BBQ
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
    • Ambience
      Family-friendly • Traditional • Romantic
    • Dietary options
      Vegan • Gluten-free • Dairy-free

Amenities of Río Serrano Hotel + Spa
Great facilities! Review score, 9.2

Most popular amenities
  • Indoor swimming pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Non-smoking rooms
  • Spa
  • Fitness center
  • Facilities for disabled guests
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
Bedroom
  • Wardrobe or closet
  • Extra long beds (> 6.5 ft)
Outdoors
  • Outdoor furniture
  • Sun deck
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sports events (broadcast)
  • Live music/Performance
  • Tour or class about local culture
    Additional charge
  • Movie nights
  • Temporary art galleries
  • Kids' club
  • Horseback riding
    Additional chargeOff-site
  • Hiking
    Additional chargeOff-site
  • Pool table
  • Playground
  • Game room
  • Fishing
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Hypoallergenic
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Soundproof
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Indoor swimming pool
    Spa
    • Locker rooms
    • Fitness
    • Massage chair
    • Spa/Wellness packages
    • Foot bath
    • Spa lounge/Relaxation area
    • Steam room
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Pedicure
    • Manicure
    • Facial treatments
    • Beauty services
    • Beach chairs/Loungers
    • Public Bath
    • Spa
    • Fitness center
    • Sauna
    Languages Spoken
    • English
    • Spanish
    • Portuguese

    House rules

    Río Serrano Hotel + Spa takes special requests – add in the next step!

    Check-in

    From 4:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 12 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Crib upon request
    Free

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Mastercard Visa Red Compra Diners Club American Express Cash Río Serrano Hotel + Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Río Serrano Hotel + Spa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about Río Serrano Hotel + Spa

    • Room options at Río Serrano Hotel + Spa include:

      • Twin/Double

    • Río Serrano Hotel + Spa has 1 restaurant:

      • Kaienk

    • Río Serrano Hotel + Spa is 16.8 miles from the center of Torres del Paine. All distances are measured in straight lines. Actual travel distances may vary.

    • Río Serrano Hotel + Spa offers the following activities/services (charges may apply):

      • Spa
      • Fitness center
      • Sauna
      • Hiking
      • Playground
      • Pool table
      • Game room
      • Fishing
      • Kids' club
      • Public Bath
      • Movie nights
      • Horseback riding
      • Temporary art galleries
      • Swimming pool
      • Live music/Performance
      • Beauty services
      • Locker rooms
      • Facial treatments
      • Tour or class about local culture
      • Manicure
      • Live sports events (broadcast)
      • Pedicure
      • Body treatments
      • Body scrub
      • Body wrap
      • Spa facilities
      • Steam room
      • Spa lounge/Relaxation area
      • Foot bath
      • Spa/Wellness packages
      • Massage chair
      • Fitness

    • The prices at Río Serrano Hotel + Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Check-in at Río Serrano Hotel + Spa is from 4:00 PM, and check-out is until 12:00 PM.

    • Yes, Río Serrano Hotel + Spa is popular with guests booking family stays.