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Offering standard rates and all-inclusive rates which include full-board, Hotel Río Serrano is in Torres del Paine. There is an on-site restaurant and a garden overlooking the Paine Massif. Free WiFi access in available in common areas.

Fully carpeted, rooms at Rio Serrano have large windows offering scenic views of the Massif. All of them have heating, fans and private bathrooms.

A buffet breakfast is served daily. Guests traveling with the all-inclusive program have complimentary breakfast, lunch and dinner.

Regional specialties can be ordered at the restaurant, while enjoying one of the many wines from the property’s cellar. Drinks and cocktails can be enjoyed at De agostini Bar.

Boat trips, hiking and horseback riding activities can be practiced. Additionally, guests can explore the areas choosing from several available excursions, for an extra fee.

Hotel Río Serrano is 52 mi from Puerto Natales and 202 mi from Ibañez del Campo Airport in Punta Arenas. It is 2.5 mi from one of the entrances to Torres del Paine National Park.

Shuttle services can be arranged for an extra fee.

Free parking is provided. Premium wireless connection is offered for a surcharge.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Río Serrano Hotel + Spa has been welcoming Booking.com guests since May 23, 2012

Property Highlights

Top Location: Highly rated by recent guests (9.4)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, American, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 twin beds
or
1 king bed
2 twin beds
or
1 king bed
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Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Is there a shuttle to and from puerto Natales? Any excursions? Can you please send me the list and price? Thanks!
    through this window I can not share prices
    Answered on October 21, 2022
  • Hello, we already have a booking for two nights (13 to 15 April 2022) all inclusive. I am thinking of extending to 4 nights 11 to 15 April 2022 and wo..
    Hi, please write us directly in your reservation made by booking.com. Regards,
    Answered on February 18, 2022
  • Hello, are there restaurants near the hotel, or can you offer half/full board? Do you offer excursions, I would like info and prices Thanks a lot Ric
    Hello, there are few restaurants near the hotel. For our part we have a restaurant and bar. We offer programs with all meals and breakfast only. We ca..
    Answered on October 11, 2022
  • How much do individual tours cost if you want to arrange extra ones? In particular to Lago gray glacier?
    Hello, prices for excursions depends on the type of them we can send you a list of prices so you can check and arrange them directly with us, please s..
    Answered on May 7, 2021
  • Hello, is there an option to book an all inclusive room for 3 people to share a room?
    Hello, Yes, there is the option to book a Superior Room for 3 people
    Answered on September 20, 2022
  • Still looking?
Hotel area info *
1 Restaurant On Site

    Kaienk

    Food: American, Argentinian, Italian, Mediterranean, Peruvian, Pizza, Seafood, Local, International, Latin American, Grill/BBQ

    Open for: Breakfast, Lunch, Dinner, Cocktail hour

Amenities of Río Serrano Hotel + Spa
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
Bedroom
  • Wardrobe or closet
  • Extra long beds (> 6.5 ft)
Outdoors
  • Outdoor furniture
  • Sun deck
  • BBQ facilities Additional charge
  • Terrace
  • Garden
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sports events (broadcast)
  • Live music/Performance
  • Tour or class about local culture Additional charge
  • Movie nights
  • Temporary art galleries
  • Kids' club
  • Horseback riding Off-site Additional charge
  • Hiking Off-site Additional charge
  • Pool table
  • Playground
  • Game room
  • Fishing Off-site Additional charge
Living Area
  • Desk
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruit Additional charge
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Secure parking
  • Accessible parking
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shared lounge/TV area
  • Hypoallergenic
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Soundproof
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Indoor swimming pool
Spa
  • Locker rooms
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Facial treatments
  • Beauty services
  • Beach chairs/Loungers
  • Public Bath
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • English
  • Spanish
  • Portuguese
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules

Río Serrano Hotel + Spa takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Red Compra Diners Club American Express Río Serrano Hotel + Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Please inform Río Serrano Hotel + Spa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Río Serrano Hotel + Spa

  • Río Serrano Hotel + Spa has 1 restaurant:

    • Kaienk

  • Río Serrano Hotel + Spa offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Hiking
    • Playground
    • Pool table
    • Game room
    • Fishing
    • Kids' club
    • Public Bath
    • Movie nights
    • Horseback riding
    • Temporary art galleries
    • Swimming pool
    • Live music/Performance
    • Beauty services
    • Locker rooms
    • Facial treatments
    • Tour or class about local culture
    • Manicure
    • Live sports events (broadcast)
    • Pedicure
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Foot bath
    • Spa/Wellness packages
    • Massage chair
    • Fitness

  • Río Serrano Hotel + Spa is 16.8 miles from the center of Torres del Paine.

  • Yes, Río Serrano Hotel + Spa is popular with guests booking family stays.

  • The prices at Río Serrano Hotel + Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Río Serrano Hotel + Spa is from 4:00 PM, and check-out is until 12:00 PM.

  • Room options at Río Serrano Hotel + Spa include:

    • Twin/Double

  • From the nearest airport, you can get to Río Serrano Hotel + Spa by:

    • Airport shuttle (arranged by property) 4h 15min

  • Guests staying at Río Serrano Hotel + Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • Gluten-free
    • American
    • Buffet

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.