Name: W Santiago
Address: Isidora Goyenechea, 3000, Las Condes, 7550653 Santiago, Chile, Isidora Goyenechea, 3000, Metropolitan Region, 7550653, Chile
Price range: Prices for upcoming dates start at $167 per night (We Price Match)
Rating: 8.5

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (469)

Hotel W Santiago

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in seafood, restaurants and food – Check location Isidora Goyenechea, 3000, Las Condes, 7550653 Santiago, Chile – This neighborhood is a great choice for travelers interested in seafood, restaurants and food – Check location

A restaurant or other place to eat at W Santiago

El Golf Subway Station: only 5 minutes away! (1,200 feet by foot)

Lock in a great price for W Santiago – rated 8.5 by recent guests!

to get started.

The only thing I can mention that was amazing is called Noelia Sanchez, customer service at the pool and bar, and Rinaldo security staff. Both were so kind, they really represented the wow culture that W named as an statement.

Milagros, Peru

We loved our stay. Room, location & comfort were way above and beyond other hotels that we stayed at during our trip. I want to mention the outstanding staff that my wife and I met during our stay. Everyone was so accommodating and friendly, as well as professional. The concierge desk staff was the best I’ve ever encountered in all my travels over many years.

David, United States of America

the bed was extremely comfortable and loved the patio and view off of our room. The locations was perfect and the food and bar was nice, especially the one on the terrace on the 4th floor. Loved the park across the street.

Cynthia, United States of America

Very friendly staff. Excellent new restaurant (Karai), very good breakfast buffet.

Andreas, Chile

Great location. Loved the pool on the roof. Fantastic gym. Breakfast was in a great spot -- half indoors and half outdoors.

Anonymous, United States of America

The bed was incredibly comfortable, the roof top bar / pool was lovely. There is an excellent gym.

Lynn, United Kingdom

Located in the financial district, and within walking distance to the metro station (El Golf) and Costanera Mall, coffee joints and food options.

Mel, Singapore

Excellent hotel, truly a 5 star accommodation! Love everything about it.

Daniel, Australia

The staff were terrific, the food and drink was excellent the location could not be bettered BUT the bathroom was badly lit the shower was the worst ever!

Donald, United Kingdom

Breakfast was first rate. Generally a very nice hotel.

Steve, United Kingdom

9.2

Excellent location!
Highly rated for:
Great neighborhood
Highly rated for:
Very comfy beds
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Very comfy beds
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
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On-site restaurant
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Views from the property
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Great check-in experience
Highly rated for:
On-site restaurant
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On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
Great check-in experience
Highly rated for:
Views from the property
Highly rated for:
Great check-in experience
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
On-site restaurant
Highly rated for:
Great neighborhood
Highly rated for:
Very comfy beds

What guests loved the most:
“The only thing I can mention that was amazing is called Noelia Sanchez, customer service at the pool and bar, and Rinaldo security staff. ”

Milagros Peru
“We loved our stay. Room, location & comfort were way above and beyond other hotels that we stayed at during our trip. I want to mention the outstanding staff that my wife and I met during our...”

David United States of America
“the bed was extremely comfortable and loved the patio and view off of our room. The locations was perfect and the food and bar was nice, especially the one on the terrace on the 4th floor. ”

Cynthia United States of America
“Very friendly staff. Excellent new restaurant (Karai), very good breakfast buffet.”

Andreas Chile
“Great location. Loved the pool on the roof. Fantastic gym. Breakfast was in a great spot -- half indoors and half outdoors.”

United States of America
“The bed was incredibly comfortable, the roof top bar / pool was lovely. There is an excellent gym.”

Lynn United Kingdom
“Located in the financial district, and within walking distance to the metro station (El Golf) and Costanera Mall, coffee joints and food options.”

Mel Singapore
“Excellent hotel, truly a 5 star accommodation! Love everything about it.”

Daniel Australia
“The staff were terrific, the food and drink was excellent the location could not be bettered BUT the bathroom was badly lit the shower was the worst ever!”

Donald United Kingdom
“Breakfast was first rate. Generally a very nice hotel.”

Steve United Kingdom

Get the celebrity treatment with world-class service at W Santiago

One of our top picks in Santiago.Stylish and sophisticated, the 5-star W Santiago offers a roof-top swimming pool and luxury guest rooms. The hotel is centrally located, with panoramic views of the Andes Mountains.

All rooms have large, LCD TVs and DVD players. You have access to WiFi internet and a spacious work desk. There is an Ipod docking stations and luxury private bathroom, with a walk-in rain shower.

W Santiago features a roof-top pool, spa and steam room. You can enjoy a cocktail in the impressive lounge bar. The hotel’s restaurant serves modern, international cuisine.

Arturo Merino Benitez is a 10-minute drive. Subway stations, shops and restaurants are within walking distance of the hotel.

Las Condes is a great choice for travelers interested in seafood, restaurants and food.

This is our guests' favorite part of Santiago, according to independent reviews.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

We speak your language!

W Santiago has been welcoming Booking.com guests since Mar 23, 2010
Hotel chain/brand: W Hotels

Missing some information?

Brilliant!

Most Popular Facilities

Parking

Free WiFi

Swimming pool

Non-smoking rooms

Pet friendly

24-hour front desk

Bar

Good for couples – they rated the facilities 8.4 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Bookers love...

“rooftop bar”
6 related reviews

“great rooftop”
4 related reviews

“great views”
3 related reviews

“boutique style”

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, American, Buffet

Parking available at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at W Santiago?

Check-in Date

Check-out Date

Rooms

Adults

Children

Just booked in Santiago 2 properties like W Santiago were just booked in the last 15 minutes

5 reasons to choose W Santiago

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Santiago

An Inside Look at W Santiago

Against a panoramic backdrop of the snow-capped Andes, W Santiago reinvents style and sophistication in El Golf. The city’s most fashionable and trendsetting enclave is a fascinating universe of urban innovation amid cobblestone streets and glitzy skyscrapers.

Hotel surroundings – This neighborhood is a great choice for travelers interested in seafood, restaurants and food – Check location Guests loved walking around the neighborhood!

Closest Landmarks *

El Golf Subway Station
0.2 miles
Tobalaba Metro Station
0.4 miles
Hard Rock Cafe Santiago
0.5 miles
Costanera Center
0.5 miles
Los Leones Metro Station
0.9 miles
Cristopher Colombus Subway Station
1 miles
Santiago Cable Car
1 miles
Parque Bicentenario Santiago
1.1 miles
Providencia
1.1 miles
Pedro de Valdivia Metro Station
1.2 miles

Restaurants & Markets *

Kilometro 0 Restaurant
0 miles
Coquinaria Restaurant
0 miles
Juan Valdez Cafe/Bar
0 miles
The Greens Cafe/Bar
0 miles
OK Market Supermarket
0.2 miles

Closest Airports *

Arturo Merino Benitez Airport
11.3 miles

What Travelers Love About This Location

“Located in the financial district, and within walking distance to the metro station (El Golf) and Costanera Mall, coffee joints and food options.”

Mel

Singapore

9.5

“the location and the restaurant in the same place”

Marcelo

Israel

9.5

“We loved our stay. Room, location & comfort were way above and beyond other hotels that we stayed at during our trip. I want to mention the outstanding sta...”

David

United States of America

Are you missing any information about this area?

Brilliant!

2 Restaurants On Site

NoSo

Food: International

Menu: À la carte
Terrace

No additional info available

House Rules W Santiago takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! One child under 13 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge in a crib.

All older children or adults are charged USD 75 per person per night for extra beds.

The maximum number of extra beds/cribs in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

W Santiago accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

“The only thing I can mention that was amazing is called Noelia Sanchez, customer service at the pool and bar, and Rinaldo security staff. Both were so kind, they really represented the wow culture that W named as an statement.”

Milagros

Peru

“We loved our stay. Room, location & comfort were way above and beyond other hotels that we stayed at during our trip. I want to mention the outstanding staff that my wife and I met during our stay. Everyone was so accommodating and friendly, as well as professional. The concierge desk staff was the best I’ve ever encountered in all my travels over many years.”

“the bed was extremely comfortable and loved the patio and view off of our room. The locations was perfect and the food and bar was nice, especially the one on the terrace on the 4th floor. Loved the park across the street.”

Cynthia

See all guest reviews for W Santiago

Newest Reviews for W Santiago

Reviewed: June 10, 2019

Paulo
Brazil
10

Exceptional
- • Leisure trip
- • Couple
- • Cool Corner, Guest room, 1 King, City view
- • Stayed 5 nights
- • Submitted from a mobile device
Marvelous room and staff

Stayed in June 2019
Reviewed: May 9, 2019

Alexa
Brazil
Age group: 35 – 44
10

Exceptional
- • Business trip
- • Couple
- • Wonderful, Guest room, 1 King, City view
- • Stayed 5 nights
- • Submitted from a mobile device
Service was outstanding!

Stayed in May 2019
Reviewed: May 3, 2019

Milagros
Peru
Age group: 45 – 54
4.2

“The opposite of a Wow experience”
- • Couple
- • Cool Corner, Guest room, 1 King, City view
- • Stayed 1 night
We made a reservation throught booking but before it we confirmed by phone directly with the hotel, the availability of the room. When we arrive the front desk attendant said the room wasn't ready, that she didn't know how much it will take and she couldn't manage anything to solve it. We decided to ask the other attendant for a solution, we ask him to check for any other similar room available, after few minutes a room was available.... what a surprise!... He agreed on a late check out also, but the day after the key cards were blocked, they send 2 security guards to accompain us to the front desk (that was quite an experience) and after some time they finally activated the cards again. I still had the doubt if the room was the one for I had pay, and of course I[m very dissapointed about the "wow culture" that the W hotel offers.
The only thing I can mention that was amazing is called Noelia Sanchez, customer service at the pool and bar, and Rinaldo security staff. Both were so kind, they really represented the wow culture that W named as an statement.

Stayed in May 2019
Reviewed: March 17, 2019

Lynn
United Kingdom
Age group: 45 – 54
9.2

Awesome
- • Leisure trip
- • Couple
- • Cool Corner, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted from a mobile device
The bed was incredibly comfortable, the roof top bar / pool was lovely. There is an excellent gym.

Stayed in March 2019
Reviewed: March 13, 2019

David
United States of America

1 helpful vote
10

Exceptional
- • Leisure trip
- • Couple
- • Cool Corner Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing at all
We loved our stay. Room, location & comfort were way above and beyond other hotels that we stayed at during our trip. I want to mention the outstanding staff that my wife and I met during our stay. Everyone was so accommodating and friendly, as well as professional. The concierge desk staff was the best I’ve ever encountered in all my travels over many years.

Stayed in March 2019
Reviewed: March 13, 2019

Christopher
Australia
8.3

“Lovely except for hiccup with concierge”
- • Leisure trip
- • Solo traveler
- • Wonderful, Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted from a mobile device
Concierge needs a little more work. They mucked up my transfer to the airport and I missed my flight. They were very apologetic and tried to fix things as best they could.

Stayed in March 2019
Reviewed: March 9, 2019

Mel YIP
Singapore
9.6

“Good stay and clean rooms”
- • Business trip
- • Group of friends
- • Wonderful, Guest room, 1 King, City view
- • Stayed 5 nights
- • Submitted from a mobile device
Located in the financial district, and within walking distance to the metro station (El Golf) and Costanera Mall, coffee joints and food options.

Stayed in March 2019
Reviewed: February 28, 2019

Anonymous
China
2.5

Very Poor
- • Leisure trip
- • Group of friends
- • Wonderful, Guest room, 2 Twin/Single Bed(s), City view
- • Stayed 1 night
- • Submitted from a mobile device
Be careful! Don't go into the trap 酒店盗刷网友1700美金房费。盗刷我300美金房费 My credit card was unauthorized by hotel W Santiago. Room rate and drinking money will steal a lot of money. Because you pre-authorized your credit card, they just swipe your card. When I went back to check my bill, I found that emails sent to the hotel never returned. When I searched the Internet for the complaint number of W hotel, I found that many people on the Internet had swiped their credit CARDS in the hotel. I sent the screenshot of the post sent by my netizen in 2016 as proof of rejection. I checked into the hotel in 2019. The juice costs $110.69. The hotel swiped $1,700 from the Internet for room rates. I was charged $300 for my room
Be careful! Don't go into the trap 酒店盗刷网友1700美金房费。盗刷我300美金房费 My credit card was unauthorized by hotel W Santiago. Room rate and drinking money will steal a lot of money. Because you pre-authorized your credit card, they just swipe your card. When I went back to check my bill, I found that emails sent to the hotel never returned. When I searched the Internet for the complaint number of W hotel, I found that many people on the Internet had swiped their credit CARDS in the hotel. I sent the screenshot of the post sent by my netizen in 2016 as proof of rejection. I checked into the hotel in 2019. The juice costs $110.69. The hotel swiped $1,700 from the Internet for room rates. I was charged $300 for my room

Stayed in February 2019
Reviewed: February 23, 2019

Anonymous
Canada
7.5

“The price per night was excessive, staff excellent, location very good.”
- • Leisure trip
- • Couple
- • Wonderful Room
- • Stayed 3 nights
The glass wall from the shower to the bedroom should have had a curtain or frosting on the glass for privacy
good selection , eggs benedict the eggs were not cooked. Staff VERY attentive

Stayed in February 2019
Reviewed: January 29, 2019

Anonymous
United States of America
10

“Enjoyed our stay and would highly recommend the W in Santiago!”
- • Leisure trip
- • Family with young children
- • Wonderful, Guest room, 1 King, City view
- • Stayed 3 nights
There wasn't any turn-down service and they charged for water in the room. The concierge was also spotty.
Great location. Loved the pool on the roof. Fantastic gym. Breakfast was in a great spot -- half indoors and half outdoors.

Stayed in January 2019
Reviewed: January 20, 2019

Daniel
Australia

1 helpful vote
10

Exceptional
- • Leisure trip
- • Couple
- • Cool Corner Room
- • Stayed 3 nights
- • Submitted from a mobile device
Excellent hotel, truly a 5 star accommodation! Love everything about it.

Stayed in December 2018
Reviewed: January 17, 2019

Gregory
Portugal

1 helpful vote
7.5

“Agreable”
- • Leisure trip
- • Couple
- • One Bedroom Suite
- • Stayed 9 nights
- • Submitted from a mobile device
Personnels non attentifs
La situation geographique

Stayed in January 2019
Reviewed: January 11, 2019

Donald
United Kingdom

1 helpful vote
7.0

“Enjoyable except for the shower!-excellent breakfasts”
- • Leisure trip
- • Couple
- • Wonderful Room
- • Stayed 3 nights
- • Submitted from a mobile device
As above, the shower was abysmal
The staff were terrific, the food and drink was excellent the location could not be bettered BUT the bathroom was badly lit the shower was the worst ever!

Stayed in January 2019
Reviewed: January 2, 2019

Uriel
United Kingdom
3.3

Poor
- • Leisure trip
- • Couple
- • Wonderful Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bad service
Nice design Great views of the city

Stayed in January 2019
Reviewed: November 27, 2018

Rodrigo
Peru
7.1

Good
- • Leisure trip
- • Group of friends
- • Wonderful Room
- • Stayed 4 nights
terrible air conditioning system. we were boiling the first night, the room they moved us to was not really much of an improvement. the room service food was ok, not to the standard of this type of hotel. the air extractor in the toilet was not good either... this created an issue with my travelling partner. honestly i wouldnt return.

Stayed in November 2018

Sleeps	Room Type
	Wonderful, Guest room, 1 King, City view 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This double room has air conditioning. Room Facilities: • Air conditioning • Private Bathroom Parking: Public parking is available on site (reservation is not needed) and costs USD 20 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Wonderful, Guest room, 2 Twin/Single Bed(s), City view 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Parking This double room features air conditioning. Room Facilities: • Air conditioning • Private Bathroom Parking: Public parking is available on site (reservation is not needed) and costs USD 20 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Cool Corner, Guest room, 1 King, City view 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This double room has air conditioning. Room Facilities: • Air conditioning • Private Bathroom Parking: Public parking is available on site (reservation is not needed) and costs USD 20 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Spectacular King, Guest room, 1 King, City view, Balcony 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Parking This double room features air conditioning. Room Facilities: • Air conditioning • Private Bathroom Parking: Public parking is available on site (reservation is not needed) and costs USD 20 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Spectacular Twin, Guest room, 2 Twin/Single Bed(s), Balcony 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Parking This double room has air conditioning. Room Facilities: • Air conditioning • Private Bathroom Parking: Public parking is available on site (reservation is not needed) and costs USD 20 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Fantastic, Suite, 1 King, City view 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This double room features air conditioning. Room Facilities: • Air conditioning • Private Bathroom Parking: Public parking is available on site (reservation is not needed) and costs USD 20 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Marvelous, Suite, 1 King, City view, Balcony 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This double room has air conditioning. Room Facilities: • Air conditioning • Private Bathroom Parking: Public parking is available on site (reservation is not needed) and costs USD 20 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Wow, Suite, 1 King, City view 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Parking This double room features air conditioning. Room Facilities: • Air conditioning • Private Bathroom Parking: Public parking is available on site (reservation is not needed) and costs USD 20 per day. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

Hotel W Santiago

W Santiago This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Get the celebrity treatment with world-class service at W Santiago

Most Popular Facilities

Bookers love...

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Parking:

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5 reasons to choose W Santiago

Why book with us?

See availability Hotel surroundings – This neighborhood is a great choice for travelers interested in seafood, restaurants and food – Check location Excellent location – show map Guests loved walking around the neighborhood!

Closest Landmarks *

Restaurants & Markets *

Closest Airports *

Most Popular Landmarks *

What Travelers Love About This Location

NoSo

Terrace

See availability Facilities of W Santiago Great facilities! Review score, 8.4

Most Popular Facilities

Pets

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Internet

Parking

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W Santiago

Hotel surroundings – This neighborhood is a great choice for travelers interested in seafood, restaurants and food – Check location Guests loved walking around the neighborhood!

Facilities of W Santiago Great facilities! Review score, 8.4

House Rules W Santiago takes special requests – add in the next step!