The breakfast buffet had a good selection of western items. The location was very close to the Wangfujing pedestrian mall with a wide variety of stores. The Forbidden City was a fair distance away and not too far for me to walk but the concerns about the Corona virus (Jan 24, 2020) severely limited my desire to spend any time in the crowds. I hope to return to China afterwards to stay in the same hotel and see the sights that I missed during this trip. Be careful when coming into Beijing because there are 2 NUO hotels. GPS map directions led me to the wrong hotel. The friendly staff at the wrong hotel ordered a taxi for me to the correct hotel. The taxi fare was about 50CNY.

Carl United States of America

First of all room was spacious and there was no cigarette smell.room amenities were well arranged and clean.toilet bowl doesn’t have enough pressure to flush but it’s not a big issue! Generally I loved to stay in there.compare to my previous hotel this hotel was way more pleasant to stay.morning breakfast was also tasty and fresh.if i go to Beijing,definitely i’ll stay in there!

Seunghee Qatar

1. The staff were extremely friendly and professional, though the shower head / TV issues went unresolved after they were reported. 2. The suite layout of the room was wonderful, with a separate living area well set up for working (desk) and leisure (sofa, TV, minibar). 3. The bath in addition to the shower was nice, and the complimentary toiletries in the shower were good quality. 4. The location was good insofar as it was within walking distance of the Imperial Palace and Tianamen Square, though the area is lacking in nightlife and even a convenience store is quite a walk away. 5. The Writer Bar was delightful, though I did not have the pleasure of spending much time there--live traditional music and fascinating old photographs.

Christopher South Korea

Customer service 5 star. Staff are very professional. Left behind my passport and purse in the taxi. Staff went out of their way to help me retrieve it from the taxi company. Very grateful.

Alice Australia

Coolio and Jason were the best! They helped point us in the right direction on many occasions and Coolio’s tips for restaurants was great!

Nick Australia

We loved our experience from start to finish. I don’t want to ever stay anywhere else. In addition to the hotel being steeped in history, the staff were the kindest, the facilities excellent, the food was out of this world. The pool and workout facilities are top notch. Our trip was split between two hotels in Beijing (itinerary was Beijing-Shanghai-Beijing), and if we could have stayed at the NUO for the last part of our trip as well, we would have.

Beth United States of America

I treated myself to a little pricier hotel and ended up with s lovely upgrade to my room! The staff was warm and welcoming. The breakfast buffet was one of the largest I’ve seen. Elegant decor, wonderful swimming pool and soft pillows. I couldn’t have been more pleased with my selection.

Linda Canada

I spent two nights this week. They were very friendly and responsive to every request promptly. Every room is a suite by design and decorated with classic furnitures and paintings. The room is also very quiet yet the hotel location is the prime location at the very center of Beijing. To my big and pleasant surprise, I found a birthday cake and a nicely hand-written birthday card by the the guest service manager Cherry when I returned to the room after a long day. It truly made my stay feel at home away from home. I would definitely like to go back in the future.

J United States of America

The property was a beautiful building. It had a lot of history and was wonderfully decorated. The staff was also very friendly and very helpful.

Janvier United Kingdom

Lovely staff all of which are very helpful and so pleasant. The hotel is ideally located to Tiananmen Square, the Forbidden City, nearby shopping malls and the underground system. Breakfast was out of this world, great choice of western and asian food. My daughter had a sore throat and the lovely girl from reception went to great effort to get her lemon and honey. Highly recommended

Declan Ireland