Name: The Ritz-Carlton, Chengdu
Address: No. 269 Shuncheng Avenue, Qingyang District, Qingyang, 610017 Chengdu, China, No. 269 Shuncheng Avenue, Qingyang District, Sichuan, 610017, China
Price range: Prices for upcoming dates start at $147 per night (We Price Match)
Rating: 9.1

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (234)

Hotel The Ritz-Carlton, Chengdu

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program.

This neighborhood is a great choice for travelers interested in history, sightseeing and friendly locals – Check location No. 269 Shuncheng Avenue, Qingyang District, Qingyang, 610017 Chengdu, China – This neighborhood is a great choice for travelers interested in history, sightseeing and friendly locals – Check location

The lounge or bar area at The Ritz-Carlton, Chengdu

A restaurant or other place to eat at The Ritz-Carlton, Chengdu

A seating area at The Ritz-Carlton, Chengdu

A family staying at The Ritz-Carlton, Chengdu

The lobby or reception area at The Ritz-Carlton, Chengdu

The fitness center and/or fitness facilities at The Ritz-Carlton, Chengdu

The swimming pool at or near The Ritz-Carlton, Chengdu

*7.5* Chengdu Sports Center: only 4 minutes away! (1,050 feet by foot)

Lock in a great price for The Ritz-Carlton, Chengdu – rated 9.1 by recent guests!

to get started.

Great location, nice staff, facility is clean and comfortable.

Yanxia, United States of America

The room was very quiet. Chengdu can have a lot of car noise. This hotel is located within walking distance of the main city square. The Chengdu museum was great.Room service dining and breakfast were.good.

Sarah, United States of America

greetiing at train station and check in and theatre reservatiions done in my room. breakfast buffett was awesome. Great pool, spa and massage. It all comes at a cost but worth splurging once in a while.

Mary, United States of America

When I book the hotel for one room two bed three people one is 11 years old son included breakfast but they said one room only two breakfast free I don’t think it is right.

Jimmy, United States of America

Everything was perfect. In china it is hard to find someone you speaks some other language except from Chinese. In Ritz Hotel staff was helpful and they new English.

Liza, Georgia

- I did not get to utilise it unfortunately but the gym facilities were fantastic. The size of the area, the availability of skipping ropes, boxing bag and pads and the remaining gym equipment was beyond expectations - The room, asprey products, Toto toilet made it feel very comfortable and luxurious. I would have liked to see USB charging ports but a minor detail - remembering my husband’s birthday and leaving a birthday cake and card in our room was nice attention to detail and what we would expect from a hotel of this brand and reputation

Chi, Australia

SPA is excellent! Jacuzzi with city view, sauna rooms and cold towels are bonus.

Brandon, United States of America

Everything was superb, staff, service, food, and especially the club lounge privliges. Friendliness of staff was beyond our expectations.

Janice, Australia

Great and attentive service. We were in the room when housekeeping came in the morning. They left a note saying they saw a no disturb sign and did not come in to tidy the room. We left the room at 3 pm in the afternoon and thought that we'd not have our room cleaned since we missed the chance but we still tried out luck and put on the sign that we wanted our room cleaned. We were delighted that it was all done and dusted when we came back in the evening. That was a great experience and impeccable service.

Grace, Singapore

Hotel was comfortable. Staff were very friendly and helpful. Shout out to Fiona and Andy! Would definitely stay again

Scott, Canada

Image of the property

Image of the property Image of the property Image of the property

9.2

Staff
Highly rated for:
Room sizes
Highly rated for:
Great check-in experience
Highly rated for:
Great check-in experience
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Very comfy beds
Highly rated for:
Room sizes
Highly rated for:
Great breakfast
Highly rated for:
Great check-in experience
Highly rated for:
On-site swimming pool
Highly rated for:
On-site swimming pool

What guests loved the most:
“Great location, nice staff, facility is clean and comfortable.”

Yanxia United States of America
“The room was very quiet. Chengdu can have a lot of car noise. This hotel is located within walking distance of the main city square. ”

Sarah United States of America
“greetiing at train station and check in and theatre reservatiions done in my room. breakfast buffett was awesome. Great pool, spa and massage. ”

Mary United States of America
“When I book the hotel for one room two bed three people one is 11 years old son included breakfast but they said one room only two breakfast free I don’t think it is right.”

Jimmy United States of America
“Everything was perfect. In china it is hard to find someone you speaks some other language except from Chinese. In Ritz Hotel staff was helpful and they new English.”

Liza Georgia
“- I did not get to utilise it unfortunately but the gym facilities were fantastic. ”

Chi Australia
“SPA is excellent! Jacuzzi with city view, sauna rooms and cold towels are bonus.”

Brandon United States of America
“Everything was superb, staff, service, food, and especially the club lounge privliges. Friendliness of staff was beyond our expectations.”

Janice Australia
“Great and attentive service. We were in the room when housekeeping came in the morning. They left a note saying they saw a no disturb sign and did not come in to tidy the room. ”

Grace Singapore
“Hotel was comfortable. Staff were very friendly and helpful. Shout out to Fiona and Andy! Would definitely stay again”

Scott Canada

Stay in the Heart of Chengdu –

One of our top picks in Chengdu.The Ritz-Carlton, Chengdu features complimentary Wi-Fi, plush bedding and sweeping views of Tianfu Square and the Chengdu skyline.The room and suite accommodations at this luxury hotel marries modern convenience with traditional grandeur.

Ten spa treatment rooms encompass an entire floor of the hotel. Soothing services include massage therapy and innovative face and body treatments. The Ritz-Carlton, Chengdu Spa also features a modern fitness center with the latest cardiovascular equipment, an indoor swimming pool with underwater music, a dedicated yoga studio, sauna and steam facilities, jade relaxation beds and indulgent vitality pools.

Li Xuan Chinese Restaurant serves a selection of Cantonese and local Sichuan cuisines, while FLAIR Restaurant & Bar offers Asian-themed tapas and a collection of wines. Western food can be enjoyed at Spices All-day Dining Restaurant. Mediterranean cuisine is offered at Dining Room. English Afternoon Tea is provided at the lobby bar.

Qingyang is a great choice for travelers interested in history, sightseeing and friendly locals.

This is our guests' favorite part of Chengdu, according to independent reviews.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

This hotel is also rated as the best value in Chengdu! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

The Ritz-Carlton, Chengdu has been welcoming Booking.com guests since Sept 27, 2013
Hotel chain/brand: The Ritz-Carlton Company, L.L.C

Missing some information?

Brilliant!

Most Popular Facilities

Free WiFi

Family rooms

Swimming pool

Free parking

Spa

Bar

Good for couples – they rated the facilities 9.3 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Bookers love...

“super friendly”
5 related reviews

“breakfast buffett”
4 related reviews

“helpful staff”
3 related reviews

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Gluten-free, Asian, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free parking available at the hotel

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at The Ritz-Carlton, Chengdu?

Check-in Date

Check-out Date

Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 2 (up to years of age)	Executive Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on floors 38-41, club room offering stunning city views, the luxuriously decorated room features the access to the Club lounge. Guest could enjoy below Club Benefits: - 5 complimentary culinary and beverage presentations throughout the day for up to 2 people (extra charge for a 3rd occupancy); - Drop-off Limousine services within First Ring Road from 07:00 to 22:00 with prior reservation 2 hours in advance on a first-come-first-serve basis; - Direct Arrival of the Guest to the Room; - Check out services at the Club lounge. This room itself can accommodate 3 people under any categories. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Bathrobe • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • iPod dock • Wardrobe or closet • Hypoallergenic • Cleaning products • Blu-ray player • City view • Towels • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Business Suite 1 queen bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Offering stunning city views, the guestroom comes with a 42-inch LCD TV, a DVD player, an iPod docking station and a walk-in closet. The attached bathroom includes an intelligent toilet and a bathtub. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Hot tub • Iron • Bathrobe • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Alarm clock • Electric kettle • iPod dock • Wardrobe or closet • Hypoallergenic • Cleaning products • Blu-ray player • Coffee machine • City view • Towels • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Deluxe Room 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the 28th to the 30th floors, Deluxe room offering the stunning city view, the guestroom comes with a 42-inch LCD TV, a DVD player, an iPod docking station and a walk-in closet. The attached bathroom includes an intelligent toilet and a bathtub. Comlimentary breakfast for child below 4 years old is offered. This room itself can accommodate 3 people under any categories. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Bathrobe • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Alarm clock • Electric kettle • iPod dock • Wardrobe or closet • Hypoallergenic • Cleaning products • Blu-ray player • City view • Towels • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Premier Room 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the 31st to the 37th floors, the premier room comes with a 42-inch LCD TV, a DVD player, an iPod docking station and a walk-in closet. The attached bathroom includes an intelligent toilet and a bathtub. Comlimentary breakfast for child below 4 years old is offered. This room itself can accommodate 3 people under any categories. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Bathrobe • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Alarm clock • Electric kettle • iPod dock • Wardrobe or closet • Hypoallergenic • Cleaning products • Blu-ray player • City view • Towels • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Deluxe Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This suite offering the stunning city view, has a seating area, bathrobe and satellite TV, 800-thread-count Ritz-Carlton Bedding sets. Guest could enjoy below Club Benefits: - 5 complimentary culinary and beverage presentations throughout the day for up to 2 people (extra charge for a 3rd occupancy); - Drop-off Limousine services within First Ring Road from 07:00 to 22:00 with prior reservation 2 hours in advance on a first-come-first-serve basis; - Direct Arrival of the Guest to the Room; - Check out services at the Club lounge. This room itself can accommodate 3 people under any categories. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Bathrobe • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • iPod dock • Wardrobe or closet • Hypoallergenic • Cleaning products • Blu-ray player • Coffee machine • City view • Towels • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Ritz-Carlton Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking This suite offering the stunning city view, has a seating area, bathrobe and satellite TV, 800-thread-count Ritz-Carlton Bedding sets. Guest could enjoy below Club Benefits: - 5 complimentary culinary and beverage presentations throughout the day for up to 2 people (extra charge for a 3rd occupancy); - Drop-off Limousine services within First Ring Road from 07:00 to 22:00 with prior reservation 2 hours in advance on a first-come-first-serve basis; - Direct Arrival of the Guest to the Room; - Check out services at the Club lounge. This room itself can accommodate 3 people under any categories. Room Facilities: • Tea/Coffee maker • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Wake-up service/Alarm clock • Hot tub • Iron • Bathrobe • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • DVD Player • Toilet • Private Bathroom • Walk-in closet • Slippers • Satellite channels • Cable channels • Bathtub or shower • Carpeted • Guest bathroom • Interconnecting room(s) available • Flat-screen TV • Sofa • Soundproof • View • Hardwood or parquet floors • Wake-up service • Alarm clock • Electric kettle • Executive Lounge Access • iPod dock • Wardrobe or closet • Hypoallergenic • Cleaning products • Blu-ray player • Coffee machine • City view • Towels • Upper floors accessible by elevator • Entire unit wheelchair accessible • Clothes rack • Fold-up bed • Toilet paper Free WiFi! Parking: Free! Free public parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

15 properties in Chengdu like The Ritz-Carlton, Chengdu were booked in the last 12 hours

5 reasons to choose The Ritz-Carlton, Chengdu

Why book with us?

Manage your bookings online

The staff speaks English

Booking is safe

One of our top picks in Chengdu

Hotel surroundings – This neighborhood is a great choice for travelers interested in history, sightseeing and friendly locals – Check location Guests loved walking around the neighborhood!

Closest Landmarks *

Chengdu Sports Center
0.2 miles
Luomashi Station
0.3 miles
Sichuan Science and Technology Museum
0.4 miles
Tianfu Square
0.5 miles
Tianfu Square Station
0.5 miles
Wenshu Monastery Metro Station
0.6 miles
Jinjiang Theatre
0.7 miles
Chunxi Road
0.7 miles
Wenshu Monastery
0.7 miles
Chengdu People's Park
0.8 miles

Restaurants & Markets *

IFS Supermarket
1.3 miles
Jiuyanqiao Bar street Cafe/Bar
2.5 miles
ChenMapo Restaurant
0 miles
Tianfu square Market
0.3 miles

Closest Airports *

Chengdu Shuangliu International Airport
9.1 miles

What Travelers Love About This Location

“Finally - a 5 star property that knows what it means to be 5 star! Something quite rare these days. There is nothing to not like about this property - breakfast...”

Cuando

Australia

“Lovely public areas and well kept rooms ”

Sarah

United Kingdom

9.5

“Great service & location”

China

Are you missing any information about this area?

Brilliant!

5 Restaurants On Site

SPICES All-day Dining Restaurant

Food: International

Menu: Buffet & À La Carte
li Xuan Chinese Restaurant

Food: Cantonese, Chinese

Menu: Buffet & À La Carte
FLAIR

Food: Japanese, Pizza, Sushi, Asian, Grill/BBQ

Menu: À la carte

Dining Room

Food: Mediterranean, European

Menu: À la carte
The Lobby Lounge

Food: International

Menu: À la carte

House Rules The Ritz-Carlton, Chengdu takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 2 years	Can use a crib when requested or an existing bed	FREE
0 - 2 years	Can use an extra bed when requested	CNY 300 per child, per night
3 - 12 years	Can use an existing bed	FREE
3 - 12 years	Can use an extra bed when requested	CNY 300 per child, per night
13+ years	Can use an extra bed when requested	CNY 300 per person, per night

The maximum number of extra beds, cribs, and children allowed in existing beds depends on the room you pick. Double-check your selected room for the maximum capacity.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

The Ritz-Carlton, Chengdu accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Guests who wish to add an extra bed in the room, please advise the hotel at least 1 day in advance.

RITZ KIDS® Night Safari package is available at additional charge.
The package includes:
- Ritz Kids welcome amenities (Kid’s “Lion” Backpack, Kid’s Cap, Kid’s Passport, welcome drinks & snacks);
- Ritz Kids Night Safari (in-room tent setup and storybooks);
- Ritz Kids bathroom amenities.
Note: Please advise the hotel at least 1 day in advance for the reservation with the contact details provided in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“The room was very quiet. Chengdu can have a lot of car noise. This hotel is located within walking distance of the main city square. The Chengdu museum was great.Room service dining and breakfast were.good.”

United States of America

“greetiing at train station and check in and theatre reservatiions done in my room. breakfast buffett was awesome. Great pool, spa and massage. It all comes at a cost but worth splurging once in a while.”

Mary

“When I book the hotel for one room two bed three people one is 11 years old son included breakfast but they said one room only two breakfast free I don’t think it is right.”

Jimmy

“- I did not get to utilise it unfortunately but the gym facilities were fantastic. The size of the area, the availability of skipping ropes, boxing bag and pads and the remaining gym equipment was beyond expectations - The room, asprey products, Toto toilet made it feel very comfortable and luxurious. I would have liked to see USB charging ports but a minor detail - remembering my husband’s birthday and leaving a birthday cake and card in our room was nice attention to detail and what we would expect from a hotel of this brand and reputation”

Chi

“Great and attentive service. We were in the room when housekeeping came in the morning. They left a note saying they saw a no disturb sign and did not come in to tidy the room. We left the room at 3 pm in the afternoon and thought that we'd not have our room cleaned since we missed the chance but we still tried out luck and put on the sign that we wanted our room cleaned. We were delighted that it was all done and dusted when we came back in the evening. That was a great experience and impeccable service.”

Grace

Singapore

See all guest reviews for The Ritz-Carlton, Chengdu

Newest Reviews for The Ritz-Carlton, Chengdu

Reviewed: June 11, 2019

Yanxia
United States of America
10

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Room
- • Stayed 3 nights
- • Submitted from a mobile device
Great location, nice staff, facility is clean and comfortable.

Stayed in June 2019
Reviewed: June 9, 2019

Sarah
United Kingdom

5 helpful votes
9.6

Exceptional
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Lovely public areas and well kept rooms

Stayed in June 2019
Reviewed: June 8, 2019

Sarah
United States of America

3 helpful votes
7.5

Good
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Room could have been cleaner. The window had a bloody snot on it and the table had coffee rings. When I asked house keeping toclean it, she refused because she didnt see it. I had already cleaned the blood glob .
The room was very quiet. Chengdu can have a lot of car noise. This hotel is located within walking distance of the main city square. The Chengdu museum was great.Room service dining and breakfast were.good.

Stayed in June 2019
Reviewed: June 5, 2019

Gideon
Israel
10

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
Service, room comfort

Stayed in June 2019
Reviewed: June 4, 2019

Bing
United Kingdom

1 helpful vote
9.2

“Elegant place to stay but payment at checkout is not smooth”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
We were almost overcharged by one additional day’s breakfast cost even if the receptionist upon our arrival has confirmed she only added one day breakfast to our bill. If we didn’t do last bill check, we would have overpaid. When the two receptionists double checked themselves, they admitted it’s a mistake but they didn’t even apologise. And we had to sign two bills - a wrong one and a correct one but they kept both of our signatures which is incorrect as it will have legal indications. Payment at check-out took us half an hour whilst we were hurrying to catch our flight. It was embarrassing that the receptionists made us feel like we did something wrong with our bank card whereas our card worked elsewhere except the hotel. As a 5-star hotel, multiple payment channels should be supported and the receptionist could have consulted more experienced staff or escalated early on.
Every detail of the hotel is very refined and elegant. Breakfast has some local food selections and the services are great.

Stayed in May 2019
Reviewed: June 1, 2019

Mary
United States of America
10

“If looking for luxury, pampering and efficient service, this is the place.”
- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
Staff was perhaps a little too attentive?
greetiing at train station and check in and theatre reservatiions done in my room. breakfast buffett was awesome. Great pool, spa and massage. It all comes at a cost but worth splurging once in a while.

Stayed in May 2019
Reviewed: May 19, 2019

Yixiao
United States of America
2.5

“Disappointed that the staff didn’t try to solve our problem but instead kept finding excuses”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
Booked a king bed for 4 nights only to find out when we arrived that the room isn’t available for two nights Got bitten by bugs on the bed
Room is spacious

Stayed in May 2019
Reviewed: May 14, 2019

Marina
Russia
Age group: 35 – 44

3 helpful votes
10

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
All excellent

Stayed in April 2019
Reviewed: April 28, 2019

Guthrie
United States of America
8.3

“Great location in Chengdu - luxurious accomodations and wonderful staff.”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
Our suite smelled strongly of smoke and caused my allergies to become very bad during the stay. it was hard to concentrate. For our airport transfer I had booked a mecedes sprinter van for our group of 7 plus luggage, instead the hotel/concierge provided only one old smelly Buick minivan for our airport transfer - which was not large enough and we then had to split into two groups and risked being late to our flight. we made it but it was not the Ritz experience.
The staff was wonderful and eager to help. What I expect from the Ritz! they provided an extra bed for one of my children with no hesitation, the room service was speedy and good quality.

Stayed in April 2019
Reviewed: April 27, 2019

Sc
China
10

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Room
- • Stayed 4 nights
- • Submitted from a mobile device
Great service & location

Stayed in April 2019
Reviewed: April 25, 2019

Andrew
Hong Kong
10

“Excellent stay, beautifully appointed hotel, efficient friendly staff, excellent value for money”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
Nothing
Good variety, nice location, excellent staff

Stayed in April 2019
Reviewed: April 20, 2019

Vanessa
Australia
10

Exceptional
- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
We arrived very late in the evening. We ordered room service and the order was incorrect and took a long time
The Room was lovely, the beds very comfortable. Breakfast was amazing. Staff were very attentive. Will definitely stay again

Stayed in April 2019
Reviewed: April 16, 2019

Gennaro
United Kingdom
10

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Everything. My family love the hotel, restaurants, tea salon, breakfast buffet, swimming pool

Stayed in April 2019
Reviewed: April 10, 2019

Anonymous
United Kingdom
10

“Excellent”
- • Leisure trip
- • Couple
- • Premier Room
- • Stayed 4 nights
- • Submitted from a mobile device
All the edges have been smoothed off. The Ritz-Carlton Chengdu does everything it tries to do stylishly.
The twin factors which we most liked were the level of comfort and the feeling of being well looked after. Particular shout out to the concierge team and staff in the breakfast restaurant. The reception level bar was excellent.

Stayed in April 2019
Reviewed: April 10, 2019

Nicola
China
10

“Comfortable, welcoming and a little luxury”
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 4 nights
There could have been more space in the room for the children to sleep. We had to make a bed up for them on a sofa and there wasn't much room.
The breakfast was great. We loved the buffet dinners too. The pool was great for the kids and we were always made to feel extremely welcome.

Stayed in April 2019

Hotel The Ritz-Carlton, Chengdu

The Ritz-Carlton, Chengdu

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Stay in the Heart of Chengdu –

Hotel surroundings – This neighborhood is a great choice for travelers interested in history, sightseeing and friendly locals – Check location Guests loved walking around the neighborhood!

Facilities of The Ritz-Carlton, Chengdu Great facilities! Review score, 9.2

House Rules The Ritz-Carlton, Chengdu takes special requests – add in the next step!