Name: Grandhotel Pupp
Address: Mirove namesti 2, Karlovy Vary, 36091, Czech Republic, Mirove namesti 2, Karlovy Vary Region, 36091, Czech Republic
Price range: Prices for upcoming dates start at $203 per night (We Price Match)
Rating: 8.9

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (1,306)

Grandhotel Pupp

Mirove namesti 2, Karlovy Vary, 36091, Czech Republic –

*8.9* Hot Spring: only 6 minutes away! (1,600 feet by foot)

Traveler photo of Karlovy Vary by Igor

Germany · June 13, 2016

Lock in a great price for Grandhotel Pupp – rated 8.9 by recent guests!

to get started.

Classic grandeur of yesteryear. Great assortiment of Becherovka cocktails.

Martin, Netherlands

Great hotel full of history (including filming some scenes of James Bond's Casino Royale...). Perfect location in Karlovy Vary. Great wellness center inaugurated in 2013 (nudity zone with sauna 95°C, steam bath 45°C and 60°C, etc. + swimming pool, jacuzzi, whirlpool, even a "flower bath" at 33°C with orchids). You can also enjoy good advice from the concierge and go to several golfs in the region (several of which belong to Pupp and offer discount rates for people who stay at the hotel...). And don't miss a visit to the casino with a free welcome drink !

Baudouin, Belgium

I booked 2 rooms 2 nights but I'm stayed only one night & he didn't give me my money for one night

Abdulla, Qatar

Very helpful receptionist especially travelling with two dogs- 24hr security at the nearby car park where the guys were so helpful

Mark, United Kingdom

The staff was very friendly. Dinner was excellent Instalations are luxuory,clean

Fernando, Chile

The location was fantastic and the staff offered some great routes to hike

Andrew, United Kingdom

Liked the location, but another 5 star hotel is right across..skip this one if you like a real 5 star experience

Abeer, United Arab Emirates

This hotel is pure luxury. I treated myself to a massage and a meal in the restaurant and both were excellent. My room was amazing and I am so glad i treated myself to a couple of nights at the hotel.

Keri, Australia

Nice breakfast ,nice stuff,especial shop stuff Wonderful room view and service

Sheng, Taiwan

We were very happy to leave the hotel the next morning. Doing so made us very happy.

Holly, United States of America

Get the celebrity treatment with world-class service at Grandhotel Pupp

One of our top picks in Karlovy Vary.

The impressive Grandhotel Pupp is located in the historical centre of Karlovy Vary. It offers spacious rooms, onsite restaurants and exclusive wellness centre with a relaxation pool, meditation bath, sauna and steam bath, as well as a fitness room. A wide range of beauty and wellness treatments including a salt cave, physiotherapy and massages is available.

All rooms feature a satellite TV, some of them come with a balcony.

Digital newspaper service, as well as bike rental are available. During the winter season, guests may enjoy special discounts in a ski resort located 19.9 miles from the hotel.

Bohemian specialities and international dishes are served in the various onsite restaurants. Traditional cakes and desserts can be enjoyed at Café Pupp and on a summer terrace. Little Hall, an onsite restaurant and Becher´s Bar invite you to enjoy the evening entertainment, including a live band.

Founded in 1701 and risen to fame by Johann Georg Pupp, who was originally a confectioner, the Grandhotel Pupp already accommodated such famous guests as Johann Wolfgang von Goethe, Johann Sebastian Bach and Richard Wagner.

This is our guests' favorite part of Karlovy Vary, according to independent reviews.

This property also has one of the top-rated locations in Karlovy Vary! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.6 for a two-person trip.

We speak your language!

Grandhotel Pupp has been welcoming Booking.com guests since Aug 6, 2009

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Most Popular Facilities

Spa

Parking

Free WiFi

Pet Friendly

Non-Smoking Rooms

Airport Shuttle

Bar

Good for couples – they rated the facilities 8.9 for two-person stays.

Currency Exchange: Need local currency? This property has currency exchange on site.

Guests Love...

“beautiful building”
50 related reviews

“great pool area”
38 related reviews

“wonderful staff”
36 related reviews

Located in the top-rated area in Karlovy Vary, this property has an excellent location score of 9.5!

Breakfast Info

Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Private Parking Available On Site

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Sleeps	Room Type
	Apartment 1 queen bed	Show prices
댴 Private bathroom Apartment Size: 646 ft² This apartment comes with a bedroom, living room, stucco-work decorated ceilings, and a marble bathroom with a bath, shower and toilet. Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies). Apartment Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Air conditioning, Hairdryer, Wake up service/Alarm clock, Suit press, Bathrobe, Radio, Desk, Sitting area, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Sofa, Hardwood/Parquet floors, Wardrobe/Closet, Coffee machine, City view, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Trash cans, Wine glasses, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Special Offer - Comfort Double Room with Festive Dinner 1 queen bed	Show prices
댴 Private bathroom Room Size: 269 ft² This special offer includes: - buffet breakfast - festive dinner in one of the restaurant halls Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies). Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Wardrobe/Closet, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Trash cans, Wine glasses, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Junior Suite 1 queen bed	Show prices
댴 Private bathroom Room Size: 538 ft² This junior Suite offers a large separate bedroom with adjoining living area, a luxuriously equipped bathroom with bath and / or shower and toilet. Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies). Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Sitting area, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Sofa, Wardrobe/Closet, Towels, Linens, Upper floors accessible by elevator, Entire unit wheelchair accessible, Clothes rack, Toilet paper , Roll-in Shower, Raised Toilet, Lower Sink, Trash cans, Wine glasses, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Special Offer - Superior Double Room with Wellness Package 1 queen bed	Show prices
댴 Private bathroom Room Size: 323 ft² This package includes: - buffet breakfast - two relax treatments daily in the Pupp Royal Spa - late check-out until 14:00 depending on availability Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies). Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Wardrobe/Closet, City view, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Trash cans, Wine glasses, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Single Room 1 twin bed	Show prices
댴 Private bathroom Room Size: 215 ft² This room features either views of the river or park, and comes with a bathroom with a shower and toilet. Please note that extra beds are not available in this room type. Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Wardrobe/Closet, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Trash cans, Wine glasses, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Comfort Double Room 1 full bed or 2 twin beds	Show prices
댴 Private bathroom Room Size: 269 ft² Room with a private bathroom, minibar, satellite TV and pay-per-view TV channels. Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Wardrobe/Closet, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Adapted Bath, Raised Toilet, Lower Sink, Trash cans, Wine glasses, Childrens' cribs, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Superior Double Room 1 king bed or 2 twin beds	Show prices
댴 Private bathroom Room Size: 323 ft² This room features either views of the river or park and/or city views. It comes with a balcony and a bathroom with a bath and/or shower and toilet. Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies). Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Interconnecting room(s) available, Flat-screen TV, Wardrobe/Closet, City view, Towels, Linens, Upper floors accessible by elevator, Entire unit wheelchair accessible, Clothes rack, Toilet paper , Roll-in Shower, Raised Toilet, Lower Sink, Trash cans, Wine glasses, Childrens' cribs, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Premier Suite 1 king bed	Show prices
댴 Private bathroom Room Size: 797 ft² A 2-room suite with a bedroom and living room, featuring views of the river and town. There is a marble bathroom with a bath, shower and toilet. Almost all Premier Suites have air conditioning. Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies). Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Air conditioning, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Sitting area, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Sofa, Wardrobe/Closet, Coffee machine, City view, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Trash cans, Wine glasses, Childrens' cribs, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Special Offer - Comfort Double Room with Treatment 1 queen bed	Show prices
댴 Private bathroom Room Size: 269 ft² The package includes: - breakfast - entry to the fitness center and spa area with pool and saunas - spa program - preliminary medical check-up - water cure prescription - 17 weekly treatments in the Pupp Royal Spa Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Wardrobe/Closet, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Trash cans, Wine glasses, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Special Offer - Superior Double Room with Treatment 1 king bed	Show prices
댴 Private bathroom Room Size: 323 ft² The package includes: - buffet breakfast - entry to the fitness and wellness centre with a swimming pool and saunas - preliminary medical check-up - water drinking cure prescription - 17 treatments weekly in the Pupp Royal Spa Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies). Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Wardrobe/Closet, City view, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Trash cans, Wine glasses, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Special Offer - Comfort Double Room with Wellness Package 1 queen bed	Show prices
댴 Private bathroom Room Size: 323 ft² This package includes: - a wellness present in the room upon arrival - buffet breakfast - 2 relax treatments daily in the Pupp Royal Spa; - late check-out until 14:00 depending on availability Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies). Room Facilities: Minibar, Safe, Pay-per-view channels, TV, Telephone, Hairdryer, Wake up service/Alarm clock, Bathrobe, Radio, Desk, Free toiletries, Toilet, Bathroom, Heating, Slippers, Satellite channels, Bathtub or shower, Carpeted, Flat-screen TV, Wardrobe/Closet, Towels, Linens, Upper floors accessible by elevator, Clothes rack, Toilet paper , Trash cans, Wine glasses, Shampoo, Shower cap Free WiFi is available in all rooms. Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children

Just booked in Karlovy Vary: 5 hotels like Grandhotel Pupp were just booked

An Inside Look at Grandhotel Pupp

The tradition of the Grandhotel Pupp dates back to 1701. During its proud history, the hotel has been hosting exceptional guests as well as offering first-class services. Unique Grandhotel Pupp invites you to treat yourself at the spacious balneotherapy centre that takes advantage of the natural wealth of Karlovy Vary, and enjoy comfortable accommodation, gastronomic experiences in our restaurants and bars, boutique zone and Casino Pupp, all directly in the hotel. We look forward to meeting you soon. Welcome to the Grandhotel Pupp in Karlovy Vary!

Area Info –

Closest Landmarks

Deer Leap 0.2 miles
Viewpoint Diana 0.3 miles
Hot Spring 0.3 miles
Market Colonnade 0.3 miles
Church of St. Mary Magdalene 0.3 miles
Castle Tower 0.3 miles
Church Of St. Lucas 0.4 miles
Church of St. Peter and Paul 0.4 miles
Mill Colonnade 0.4 miles
Jan Becher Museum 0.9 miles

Restaurants & Markets

Varyada Supermarket 4.3 miles

Natural Beauty

Děpoltovice Lake 4.3 miles
Boží dar Ski lift 12.4 miles
Klínovec Mountain 15.5 miles
Klínovec Ski lift 15.5 miles
Teplá River 0 miles

Closest Airports

Karlovy Vary Airport 2 miles

What Travelers Love About This Location

“Great stuff, excellent room with view!!”

Lukas Oliver

Czech Republic

“The hotel is beautiful and is located in the beautiful town of Karlovy Vary.”

Gloria

United States of America

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6 Reasons to Choose Grandhotel Pupp

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1303 independent reviews

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One of our top picks in Karlovy Vary

Good to Know Grandhotel Pupp takes special requests – add in the next step!

Check-in

From 2:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

Free! All children under 5 years stay free of charge when using existing beds.

Free! Up to two children under 2 years stay free of charge in a crib.

One child from 6 to 12 years is charged EUR 30 per person per night in an extra bed.

One child from 13 to 15 years is charged EUR 60 per person per night in an extra bed.

The maximum number of extra beds in a room is 2.

The maximum number of cribs in a room is 2.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

Retro Riverside has a review score of 9

#14 out of 101 hotels in Karlovy Vary, based on 30,966 verified guest reviews.

The Fine Print

Please note that the dress code of the hotel is smart casual.

Entry to the wellness centre for children up to 14 years accompanied by parents possible between 11:00 and 15:00 daily. The entrance to the pool is possible only with the swimsuit according to the European standard.

On December 31, the room rate includes a New Year's Eve gala programme with a dinner. There is an evening formal dress code required. The tables are for 8 guests, tables for two are not available.

When booking more than 3 rooms, different policies and additional supplements may apply. Hotel may contact you with more information.

The room rate applies for max. 2 persons in 1 room. The services for a child or a person on extra bed should be purchased individually.

Karlovy Vary Half Marathon will be held on 19 May 2018. There will be traffic restrictions - the road to the Grandhotel Pupp (0.3 miles) will be closed from 16:00 to 21:00.

See all guest reviews for Grandhotel Pupp

Newest Reviews for Grandhotel Pupp

September 9, 2017

Martin
Netherlands

1 helpful vote
7.9

Good
- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Way overpriced, at the rate we paid it's quite poor value.
눇Classic grandeur of yesteryear. Great assortiment of Becherovka cocktails.
September 8, 2017

Anonymous
Sweden

2 helpful votes
9.6

Exceptional
- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 5 nights
눇The room was big and comfy but not special. What is special about this hotel is the common areas; restaurant, bar, lobby, the ceremonial hall. You can't help being impressed by the history and atmosphere of it all. Breakfast was great and the dinner in Grandrestaurant Pupp was excellent. Staff was really nice and helpful.
September 4, 2017

Anonymous
United Arab Emirates

3 helpful votes
10

“Charming hotel”
- • Leisure trip
- • Family with young children
- • Premier Suite
- • Stayed 2 nights
- • Submitted from a mobile device
눇Perfect location & very helpful and friendly staff
September 4, 2017

Sultan
United Arab Emirates
10

Exceptional
- • Leisure trip
- • Family with young children
- • Premier Suite
- • Stayed 2 nights
눉every thing was perfect
눇it was excellent service
September 3, 2017

Mashael
Saudi Arabia
Age group: 25 – 34
5.8

“Was good.”
- • Leisure trip
- • Group of friends
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
눉Staffs
눇The locations of the caffe
August 30, 2017

Baudouin
Belgium

13 helpful votes
9.6

Exceptional
- • Leisure trip
- • Group of friends
- • Comfort Double Room
- • Stayed 7 nights
눉Poor breakfast room in the left wing: you better go to the right wing for breakfast !! Unfortunately too many noisy Chinese groups (mind you ! nothing against China but some of these tourists should learn how to behave in society !).
눇Great hotel full of history (including filming some scenes of James Bond's Casino Royale...). Perfect location in Karlovy Vary. Great wellness center inaugurated in 2013 (nudity zone with sauna 95°C, steam bath 45°C and 60°C, etc. + swimming pool, jacuzzi, whirlpool, even a "flower bath" at 33°C with orchids). You can also enjoy good advice from the concierge and go to several golfs in the region (several of which belong to Pupp and offer discount rates for people who stay at the hotel...). And don't miss a visit to the casino with a free welcome drink !
August 28, 2017

Olga
Sweden
7.5

Good
- • Leisure trip
- • Family with young children
- • Comfort Double Room
- • Stayed 14 nights
눉Poor quality of Internet connection
August 28, 2017

Abdulla
Qatar
2.5

Very Poor
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
눇I booked 2 rooms 2 nights but I'm stayed only one night & he didn't give me my money for one night
August 27, 2017

Mark
United Kingdom
9.6

“A building heaped in history with excellent modern spa but not really an international 5star”
- • With a pet
- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
눉A Poor breakfast for a hotel of this standard -inexperienced young lady chef trying to cook omelettes for ever more impatient guests(not us) Not very appealing choice
눇Very helpful receptionist especially travelling with two dogs- 24hr security at the nearby car park where the guys were so helpful
August 25, 2017

Fernando
Chile
9.6

Exceptional
- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Spa was difficult to find Dinning room far away from the rooms.
눇The staff was very friendly. Dinner was excellent Instalations are luxuory,clean
August 23, 2017

Andrew
United Kingdom
9.2

“More expensive than it should be.”
- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 1 night
- • Submitted from a mobile device
눉The hotel was a bit dated and although the facilities and location were great, I don't feel the room was worth the cost it was. The cost is possibly based on past reputations than current standards.
눇The location was fantastic and the staff offered some great routes to hike
August 23, 2017

Funz
Qatar
Age group: 25 – 34
8.8

Excellent
- • Leisure trip
- • Family with young children
- • Comfort Double Room
- • Stayed 10 nights
- • Submitted from a mobile device
눉No AC💔
눇The best hotel in the town
August 20, 2017

Abeer
United Arab Emirates

38 helpful votes
4.2

Disappointing
- • Leisure trip
- • Family with young children
- • Comfort Double Room
- • Stayed 1 night
- • Submitted from a mobile device
눉Would start by sharing my real rating for this hotel is -1 if possible..only the location raised the rating. I have never rated any other hotel EVER worse than this one as i believe one negative opinion has real impact on decisions, but this hotel well deserved my low rating. I only reserved two rooms for one night to check out if the negative reviews i read are correct,, and they were spot on. When i search for a hotel i filter the negative opinions if the same complaints are repeated then there is something true and no longer a personal preference/opinion. For this one , this is what i read and you can read on this and other review websites by filtering negative ratings. There are two wings in this hotel and you don't get to choose during your booking. One part is fancy , the other looks like a 3 star hotel. They even have separate receptions and restaurant. This is the park side and where you get 2nd class experience and you can tell only by seeing the difference between both receptions and restaurants. I read from others that this was separate 3 hotel and they bought it but im not sure about it but sounds correct.even if it is rated 5 now I am from Dubai, i have been to 5 star hotels across the globe including Europe Asia and America and i know exactly what 5star treatment means and this was way far from it. I have been to hotels where furniture did not meet my expectations and looked not renovated but never seen hotel that divides there visitors to two classes like this one. The only good thing in this place is the location and exterior, go take pictures with it but do not throw your money in this place to be treated like you are not worthy. I took only whats called comfortable rooms for 568 euros. I intentionally choose this room as i was only testing if its worth our stay for 20 days as i read negative reviews regarding the different sides and this was my worst spent money ever.
눇Liked the location, but another 5 star hotel is right across..skip this one if you like a real 5 star experience
August 17, 2017

Rabih Jomaa
Lebanon
5.4

Fair
- • Leisure trip
- • Group of friends
- • Comfort Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
눉But the staff! They were so rude and unfriendly. Literally SO rude! The service was nothing comparing to a 5 stars hotel service. Second, the breakfast was meh. It could have been a lot better for a 5 stars hotel. Third, we were accommodated in the second part of the hotel while the first one was not fully reserved as they claimed. Fourth, my friend slipped on her arm at the spa, the lifegaurd Roman and the reception desk at the Royal Pupp spa were so helpful and they told us to pass by between 2 and 4 pm the next day in order to see the doctor just to check on her arm. When we went, the secretary of the Doctor answered 'oh he cannot see her because he is fully booked -while we were the only ones in the medical depart- He doesnt have the equipments.' . We just wanted him to do a check up not do a surgery! So sorry, but the hotel does not deserve its 5 stars! At ALL!
눇The location was perfect.
August 15, 2017

Mubarak
United Arab Emirates
Age group: 25 – 34

4 helpful votes
4.6

“For one time only”
- • Leisure trip
- • Family with young children
- • Comfort Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
눉Old hotel , old furniture, late to do check out from staff ( hotel 5 star) don't but one of staff in reciption for customer, we smile cooking food in a room and aisle , noisy at morning they take a Garbage from downtown stair, hotel look 4 stars
눇Location

Grandhotel Pupp

Get the celebrity treatment with world-class service at Grandhotel Pupp

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Guests Love...

Lock in a great price for your upcoming stay

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See availability Area Info – Excellent location – show map

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What Travelers Love About This Location

6 Reasons to Choose Grandhotel Pupp

See availability Facilities of Grandhotel Pupp Great facilities! Review score, 8.9

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Newest Reviews for Grandhotel Pupp

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Sultan

Mashael

Baudouin

Olga

Abdulla

Mark

Fernando

Andrew

Funz

Abeer

Rabih Jomaa

Mubarak

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Area Info –

Facilities of Grandhotel Pupp Great facilities! Review score, 8.9

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