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The hotel can be found opposite the Castle colonnade and about 328 ft from the Spring colonnade and Market colonnade. Goethe’s Lookout Tower is 5 minutes’ drive from the hotel, while the Mill Colonnade is a 12-minute walk away. The hotel is a short walk from the town theater and there is a cable-car to the Diana Lookout Observation Tower nearby. Hotel Heluan offers accommodations in spacious, tastefully furnished, clean and comfortable rooms, decorated with beautiful stucco ceilings and feature majestic doors and windows. Front facing rooms have a view of the town and all rooms feature coffee and tea making equipment, mini-fridge, writing table, smart TV and excellent WIFI. Bathroom facilities include towels, hairdryer, shower gel and shampoo. The hotel’s restaurant serves a continental style hot and cold buffet breakfast. One of the hotels unique nostalgic features is our small but fully functional elevator. Hotel Heluan does not offer parking, however, with the advance notice, we can arrange it for our guests in a nearby parking lot. If our guests arrive outside of the reception time, they should let us know beforehand, we can provide them with contacless check-in.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Karlovy Vary, this hotel has an excellent location score of 9.6

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Room Type
Number of guests
2 twin beds
1 twin bed
1 queen bed
1 twin bed
1 full bed
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Guest reviews


Value for money
Free WiFi
Select topics to read reviews:

See what guests loved the most:

  • Tschaedl
    Germany Germany
    Very good location. Huge rooms with a charming interior.
  • Sebastian
    Germany Germany
    The room was spacious, featuring an attractive style and decor. Breakfast was adequate, and the staff were eager to help, available for online communication with quick response times. Overall, it was a pleasant short-term stay.
  • Philips
    Germany Germany
    I recently stayed at Hotel Heluan, and it was a pleasant experience in several ways. The hotel's cleanliness stood out, showing that the staff takes good care of hygiene. The breakfast, while not extensive, was quite delicious. The hotel's...

Hotel area info

Amenities of Heluan
Great facilities! Review score, 8.3

Most popular amenities
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Terrace
  • Elevator
  • Tea/Coffee Maker in All Rooms
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Linens
  • Wardrobe or closet
  • Terrace
  • Dining table
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sofa
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Radio
  • TV
Food & Drink
  • Kid-friendly buffet
  • Tea/Coffee maker
WiFi is available in all areas and is free of charge.
No parking available.
  • Daily housekeeping
  • Private check-in/out
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Safe
  • Designated smoking area
  • Heating
  • Private entrance
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Upper floors accessible by elevator
Languages Spoken
  • Czech
  • German
  • English

House rules

Heluan takes special requests – add in the next step!


From 2:00 PM to 6:00 PM


From 8:00 AM to 11:00 AM



Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in


Pets are not allowed.

Mastercard Visa UnionPay credit card Discover JCB Diners Club Cash Heluan accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Hotel Heluan is using mainly contactless check-in, you will receive instructions on how to check-in, on the day of your arrival via email and SMS. In any case, contact Us.

On weekdays Monday until Thursday, we mainly use contacless check-in, reception is only available until 3PM. If you have any requests, let us know in advance.

Please inform Heluan of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Heluan

  • Check-in at Heluan is from 2:00 PM, and check-out is until 11:00 AM.

  • Heluan is 350 feet from the center of Karlovy Vary. All distances are measured in straight lines. Actual travel distances may vary.

  • Heluan offers the following activities/services (charges may apply):

    • Golf course (within 2 miles)

  • The prices at Heluan may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Heluan include:

    • Twin
    • Triple
    • Double