Nothing to complain about. All around outstanding.

The food was outstanding. You order off of a menu and the chef is on site. Great and friendly staff

Stayed in May 2022

the place was magic.

Stayed in March 2022

cost of transfer

location, all the water everywhere, service

Stayed in January 2022

The excursion to the Larimar cave did not meet our expectations for the price we paid. We got into a safari, drove like an hour or so to the cave and when we got there, the tour guide showed us how they identify the Larimar stone in the mountain and like three holes, which is where they extract it from and nothing else. The whole thing was like 10 minutes max! I strongly believe that the price should be revised, because to me is overpriced.

The menu has many different options. The food is good and with a great portion. Facilities are great!! They welcome us with some with a glass of juice and the customer service was on point. The road to get here is not an easy one, but if you drive an AWD vehicle is a Great experience! They offer to pick you up at the main road if you don't drive an AWD vehicle.

Stayed in January 2022

Food is overpriced for what it is. I don’t mind paying a premium especially considering how remote it is but the menu needs revision and updating to have offerings that can be easily executed and presented as described. Staff is a bit short staffed because when we inquired about a missing plate from our dinner order they said they will try their best but they have a big group they’re currently attending to. The onus shouldn’t land on the hotel guest, it should land on the hotel and restaurant to correct an error.

Beautiful setting, staff was absolutely wonderful. The driver for the lodge was so friendly and exceptional. The staff really tried to strive to help us in any way. They even have massages on site. The rooms were clean and comfortable.

Stayed in June 2021

1- There’s a half an hour ride on a dirt road in the back of a truck to get to the resort (the ride is part of the resort’s transportation to get you to them which already is included in the price you paid). By the time we got to the resort, I started experiencing a Migraine from so much shaking! I can understand if it was a 10 minute ride but 30 minutes, oh wow! And btw, they tell you on the phone is 10 mins. lol Watch your head from tree brunches 2- A lotof mosquitos due to being out in the jungle. Bring repellent ☝🏻 3- The worst experience for us was the resort’s driver/chofer. He TOTALLY “raped us money wise” He charged us $30.00 for a short ride to a less than 3 minute drive after the dirt road ended. We’ve never been taken advantage of like this in a foreign country. Beware 🛑 Our Advice: Don’t accept a return ride, ask them to leave you at the end of the dirt road and wait for the shuttles to pass by every 20 minutes. The shuttles charge $2 per person all the way down the beach and hotel line ***We would have given this Resort a 5 Star rating if it wasn’t for the driver who took advantage of us. We still can’t believe the audacity he had to ask us for $30 for only a few minutes. That ride was worth if anything $1.

1- It’s like an oasis in the middle of nowhere You’re literally in the jungle in a tree house, no radio, no tv and sometimes no WiFi either 2- Most of the staff members were very kind: •Maria our cook, made some delicious food •David our butler, made our stay more enjoyable by accommodating our every need •Our guide who went down the river with us looked after us making sure we were safe and was a veeeery hard worker 3- The cabin was full of thoughtful details. Ours came with a private terrace looking at the river with a hammock. 4- We enjoyed the peace and serenity of this Resort! ❤️ 5- Bring plenty of money for tipping, that’s how they make their living. The staff work hard to cater you & make you happy, they deserve good tips, they earn them and we gladly gave them 😊

Stayed in February 2020

1- No English speaking staff! Communication was extremely difficult when trying to check in/out, ordering meals, arranging excursions etc. Also, staff was hardly ever around except at meal times. 2- Unexpected charges! The tubing down the river was NOT included, which we only found out when they charged us $20/person (US dollars) on check out. 3- The activities advertised on the website were not available. I saw a few pathetic looking horses tied up on the side of the road the first day but never saw them again. Not sure if they belonged to the resort or residents in the area. Either way, horseback riding was not offered even though I made it clear in an email to the activity coordinator prior to arrival that we would like to go. 4- The waterslide was not working. There was a small stream of water halfway up the slide but no water flowing from the top which made it impossible to slide down. This was extremely disappointing as my son was excited for this and it was a major reason why I booked this resort. 5- There was a small building labeled "spa" but it was closed. I saw other reviews mention massage but it was never offered to us. 6- Very rough terrain up to property! I noticed quite a few reviews mention this so we made sure to reserve a 4x4 truck (manual transmission). Even so, I would not attempt the drive unless you have good driving skills with experience in these type of conditions. 7- Inconsistent food service. Again, communication was a major issue when ordering. However, we ordered the same dish multiple times with completely different results. Some menu items (like rice) were not available. Sometime we were served dinner in our room and sometimes we were served in the dining area (I have no clue why). Drinks were an issue as well. We received drinks we did not order at times (both alcoholic and non-alcoholic). Other times we never received a drink at all!

The property is very beautiful and secluded. We stayed in "Palma 1" (one of the treehouse rooms) and it was private, overlooking the river. The beds were comfortable. There was warm water in the shower after letting it run for quite a bit. We were the only guests for the majority of our stay (this was good and bad).

Stayed in March 2022

Amazing property, nature, waterfalls… As soon as you get there you are stranded with a lot of fees, only a la crate menu which is not flexible and simple requests a big issue. The staff mean well but don’t know how to deliver the service for the price. Every activity has a heavy price tag, even something as simple as a slide. Bring anything you might need because they will charge you and Jorge the driver is amazing

Stayed in February 2022

Road to get there is a NO GO! 30 minutes ride on a stoned, wild, narrow and steep road, crossing a river. No signs! No GPS. No google map. No warning on homepage or Booking about the road conditions. A few hours before arriving, they write you a message asking you if you have a 4WD. The bathroom is not clean and is in a very bad shape, disgusting. 7 windows in the cabana, you can’t open one! So you are obliged to sleep with the AC, in a so called ECO lodge in the middle of the forest. No WiFi in the rooms. The food is mediocre. Rooms need a real renovation and much more attention. He hotel is far too expensive!

Location. Forrest. Tranquility. Decoration. Very friendly and helpful staff.

Stayed in May 2021