“We loved spending time in the beautifully landscaped pool area outside of cabin/room. The room was cozy and the brunch was good. The staff was also incredibly attentive and the service was high quality.”

“I have visited this property in the past. I was expecting the same amazing g location with great food. This time I was encountered with an unsatisfactory room which was turned into an amazing experience. They did t even take 5 minutes to make my stay amazing. They were so kind and made sure my new took was up to par. The amount of love this people have for service , to make sure you are 100% satisfied is what made this stay great. They were so fast and professional. No questions asked about why I wanted anything. It would showpiece at my door with a smile. Awesome experience. ”

“We loved the nature hike, the staff, and of course, all the thermal pools! We also visited the spa several times during our stay. Estephanie (we are so sorry for misspelling your name :( ) was especially helpful. She helped arrange taxis to the airport and even prepared a to-go breakfast when we had to leave at 6:30am! We loved our stay so much that we actually came to visit twice during our time in Ecuador.”

“One of the best massages ever. Beautiful little hike nearby. Nice rooms. ”

“Very clean everything outstanding service views exceptional ”

“Pools, views. The food was amazing, the staff were very kind, the lady who I got a massage with was so good, the pools very very nice! I’m so going back. ”

“We like surroundings and complex settings very much. We stayed in standard room and it was good size, the bed was comfortable. The bathing in the warm pools is awesome but a few of us had some high altitude issues.”

“Everything was truly fantastic: The location, view of the snowcapped volcano, hikes, food, wonderful staff, top notch room with a fireplace. I can't say enough about this beautiful place.”

“The thermal pools for guest were heaven! We enjoyed the hot pools after a long trip. The staff attended to your every need with a smile and sense of humor. The food was fantastic and overall the facilities were beautiful and extremely clean. The bed was extremely comfortable and the floors were heated and had a great rain shower. We LOVED our experience here!”

“As soon as we checked in we change to our bathing suits and jump in the termal pool. We spend a great time relaxing and enjoying ourselves. The next morning I decided that I want it an item from the lunch menu Mote Pillo Omg amazingly delicious! The great part is that they were able to accommodate my order that early in the morning. I’m in love with this resort and can’t wait to be back.”