The room was old, but clean. Definitely TOO CROWDED, too many people, you have to book hours of meals

Location, close to the sea, food was delicious and various, friendly stuff

Stayed in May 2022

Only two working elevators for a pretty tall building

Very good and friendly staff, delicious meals, good location

Stayed in June 2022

The limescale in the swimming pools. Evening and night entertainment was boring and not at all engaging for adults.

The spaciousness of the room, number of swimming pools, friendliness of the staff.

Stayed in June 2022

Nothing can't fault it.

Staff very helpful and friendly, all facilities excellent, food very good and varied, drinks on all inclusive good. .Nice mix of clientele all very friendly and obviously happy as we were.

Stayed in June 2022

You cannot reserve a parking space in advance. It is concerning that you could rent a car at the airport, then arrive to find the car park is already fully allocated.

Good location, with easy access to Puerto centre and coastal/cliff walks. Helpful and pleasant staff; good selection of food at the buffet. Will hope to return.

Stayed in March 2022

The rooms are a bit old I did not like that you have to pay to park the car in front of the hotel (their parking spots)... This is not a minus of the hotel.. but for tourists that come here for the first time(we did not know), the weather is bad in this part of island. Is foggy and cloudy all the time and even cold.. we could not stay at the beach..we had to drive to the south.. and there was sunshine and hot weather (while in puerto del cruz was freezing).. take this in consideration before booking

Very clean You have manu food choices. Good food

Stayed in May 2022

no kettle in room

everything

Stayed in May 2022

not enough kids entertainment

fantastic location! beautiful views

Stayed in May 2022

Upon reviewing the pictures of the rooms on booking.com and reading the description of the junior suite as "tastefully furnished", we decided to spend a little more and get the recently renovated junior suite as shown on the pictures (beige and neutral colors instead of the red, older looking standard rooms). Also shown and described was a view of both the mountains and the ocean from the large balcony. When we entered the room upon arrival, we got a very old and tired looking room (with red decor). One of the door handles to the balcony was broken, the showerhead was completely limp and the system was also broken, which made it impossible to take a normal shower. There was mold in the shower and the ventilation system in the bedroom was moldy and had caused a break in the ceiling. The balcony was indeed very large, and we could go around the corner to see the mountains (kind of). This was not the room we booked at all. We went down to the reception and although they were very understanding of the situation (one of them even said "false advertising" when we showed the pictures on booking.com), we did not get an apology and we needed to come back the next morning to see if we could switch rooms. Apparently, only one floor has been renovated (P-floor). The balconies on this renovated floor are small and do not offer the same views as shown on the pictures at all. We spent the night in this dilapidated room and went down to reception again the next morning. We could switch rooms at 12.30 that same day. So of course we stayed near to the hotel until the time arrived. When we asked for some form of compensation for the 24 hours we spent in the wrong room, the man at the reception told us to contact booking.com as we had booked through them, which we did. Booking.com was also very understanding and contacted the hotel for us, but according to booking.com, the hotel never contacted them back. We did get a small amount for our discomfort from booking.

Personnel at the reception desk was very kind and helpful. Cleaning staff also super nice and attentive. It was my birthday our last day of the stay and we got a bottle of champagne at lunch, which was very sweet. Choice at the buffet is large and service staff at the restaurant works very hard. Location is great. Overal quite clean.

Stayed in April 2022