The hotel would benefit from little more attention to detail to re-presenting (turning around) tables after use. Tables were left uncleared in the dining area (particularly outside) for longer that reasonably necessary, leading to birds landing on tables. Similarly inside tables were slow being cleared. It would benefit from the presence of a suited manager during mealtimes to observe and direct staff. Similarly at the pool area. Regular clearance of empty coffee cups, water tins, disposable cups was not being done leading to debris being blown around. During the week we were there the lock was not functioning in the disabled toilet. I purposely didn't report it to see if the staff noticed the fault - They didn't.

Everything met our expectation. Staff, food, bar, facilities were all excellent. Meal times well well spread so there was never a "rush hour" where meals were concerned. Fresh local fish for lunch and dinner everyday was a wonderful addition. Evening entertainment from the house band was very good and varied. A maintenance issue in our room was addressed within 5 minutes of reporting the issue

Stayed in July 2022

some facilities are not well updated, the gym studio is open to the publics, and the facilities are quite old as well

Excellent location,great food, very clean room, very nice and helpful staffs

Stayed in July 2022

Not a thing i didnt like, all that I experienced was amazing

Everything about my stay was amazing, the room was better then I thought, the food was amazing as was the entertainment provided by the hotel. But the best part of the hotel was the staff upon arrival they just couldn't be any more helpful and even went out of there way to provide for us exceeding our expectations by far and all are a credit to the hotel. I plan to return soon for sure

Stayed in June 2022

Waiters and bar personell didn't seem too happy or interested. Cocktails were served in plastic cups. Although dinner and breakfast have a lot of different options, the quality of the food itself was pretty basic.

Swimming pool is a very nice place to chill. Quiet and clean rooms with good beds.

Stayed in June 2022

staff made the stay very welcoming, lovely room , food was great , pool area outstanding, lovely beaches close by

Stayed in May 2022

everything exceeded expectations. the staff all made it very welcoming and relaxing and the location was perfect.

Stayed in April 2022

not many things to do and water of the pool too cold

food overall quiet nice

Stayed in April 2022

Booked double room but was 2 singles pushed together. Quite a few ants on the balcony chairs so we didn’t use them. Poolside drinks are from the pool bar only - there is no lounger service and this means cups can often sit a while. The beach bar beside the hotel looks pretty cool but is separate so not included in all-inclusive (maybe previously sold off by hotel?). Strange having to pay a little extra to use a sauna as an all-inclusive customer in a 5 star hotel (but it was a nice treat). Although good choice of great food, many of the hot options were not very warm - they tried to use really hot plates to combat which helped a little - you can however get fresh fish, steaks, chicken etc, cooked to order. Quite often had to wait for a receptionist to become available - some key knowledge was lacking because we were advised the nearest dive centre was quite a while away but actually Aquatis is a short walk along the beachfront. You have to book a gym time which is absolutely fine as could always get when I wanted and there was a good range of equipment but half the gym is sold off to a private company - it looks lovely as the windows look out over the beach and sea, and there is lots of functional equipment - hotel residents aren’t allowed to access this area unless they pay extra. There seems to be a dedicated excursions office in the hotel for “The Level” customers. We paid significant money to be all-inclusive customers in this 5 star hotel but there is a feeling like we are not the priority customers because we didn’t pay even more to access “The Level” rooms and facilities - not a big issue but did feel like that a bit.

Great food and drink choice. Evening live music entertainment each evening from 9pm. Easy access to beach for short walks. Nearby good dive centre called Aquatis. One excellent large (saltwater) pool for relaxed swims (the other is only accessible by “The Level” customers). Great foliage inside the hotel and around the pool promotes a relaxing and healthy atmosphere. Fantastic room view of palm trees and the sea.

Stayed in April 2022

Pool is a little too cold for my taste, but thats just me being picky.

Exceptional stay. Booked for all-inclusive, the stand out for me was the food and service in buffet breakfast/lunch/dinner & bar, its far better than any all-inclusive than I have had before, fantastic food and drinks! Great staff. Room with sea view was very quiet and relaxing. Fantastic building. All round great!

Stayed in April 2022