Get the celebrity treatment with world-class service at Relais & Châteaux Heritage Hotel

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Relais & Châteaux Heritage Hotel offers 5-star accommodations in Madrid, next to Paseo de la Castellana. It is located on a 20th century listed building beautifully decorated with a belle-époque design.

The hotel features a modern décor, offering an urban and cosmopolitan spirit, merged with up-to-date technologies. All rooms come with a private bathroom with high-end toiletries, bathrobe and slippers.

A buffet breakfast is served every morning at Relais & Châteaux Heritage Hotel. Lunch and dinner are provided at the restaurant Haroma, run by the Michelin-awarded chef Mario Sandoval, offering local and Mediterranean cuisine. There is a roof-top sun terrace with a stylish lounge area to relax.

When guests need guidance on where to visit, the reception will be happy to provide advice.

Guests can discover Madrid city center as it is reachable within walking distance of the financial district, also located within a short distance. IFEMA and Wanda Metropolitano are a 15-minute drive away.

The nearest airport is Adolfo Suarez Madrid-Barajas Airport, 6.8 mi from the property.

This is our guests' favorite part of Madrid, according to independent reviews.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Relais & Châteaux Heritage Hotel has been welcoming guests since May 4, 2017
Hotel chain/brand: Relais & Châteaux

Property Highlights

Located in the best-rated area in Madrid, this hotel has an excellent location score of 9.0

Breakfast Info


Private parking available


Select dates to see this property's availability and prices

Room Type
2 twin beds
1 queen bed
2 twin beds
1 sofa bed
1 sofa bed
1 queen bed
2 twin beds
1 queen bed
Bedroom :
2 twin beds
Living room:
1 sofa bed
4 twin beds
2 queen beds
2 twin beds
1 queen bed
4 twin beds
1 sofa bed
1 sofa bed
2 queen beds
2 twin beds
1 queen bed
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Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Is there a swimming pool?
    Dear guest, We do not have swimming pool, gym or sauna in the hotel. Best regards
    Answered on 20 October 2019
  • Your breakfast is like self-service
    Dear guest, Thank you for your message. Our breakfast is a la carte and all served in the table. Best regards, Manuel Mariño Cosidó Front Office Manager
    Answered on 29 September 2021
  • Hello, We are planing a trip to Madrid for New Year’s Eve. Are you organising some special menu for that occasion in your restaurant?
    Dear guest, Yes, we don have an special dinner that night. You can check the details in our site online. Best regards,
    Answered on 21 November 2022
  • Good morning I just want to know if I book one deluxe family room, this room has tow rooms and tow bathrooms ?
    Dear guest, Thank you for your message. The Deluxe Family Room it is two rooms interconnected, so you will have two rooms with one bathroom in each..
    Answered on 29 September 2021
  • Do you have safe parking belonging to hotel not public Thank you
    Dear guest, Unfortunately we do not have a belonging parking but we have some parking spaces in a public one just next door with 24h surveillance. I..
    Answered on 11 August 2021
  • Still looking?
Hotel area info *
1 Restaurant On Site


    Food: Local

Amenities of Relais & Châteaux Heritage Hotel
  • Towels
  • Slippers
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
  • Linens
  • Wardrobe or closet
  • Sun deck
  • Terrace
  • Coffee machine
Pets are allowed. Charges may apply.
  • Bicycle rental
    Additional charge
Living Area
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
WiFi is available in public areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs € 30 per day.
  • Valet parking
  • Parking garage
  • Public transit tickets
    Additional charge
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Safe
  • Shuttle service
    Additional charge
  • Air conditioning
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Car rental
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
  • Solarium
Languages Spoken
  • English
  • Spanish
  • French

House rules

Relais & Châteaux Heritage Hotel takes special requests – add in the next step!


From 3:00 PM


Until 12:00 PM


Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

2 years old
Crib upon request

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in


Pets are allowed. Charges may apply.


When booking more than 4 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Red 6000 Diners Club American Express Relais & Châteaux Heritage Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Please inform Relais & Châteaux Heritage Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.