Hotel
 Hospes Puerta de Alcalá

Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.
Travel Sustainable property

Plaza de la Independencia, 3, Salamanca, 28001 Madrid, Spain – Excellent location – show map – Subway Access

Excellent location – rated 9.8/10! (score from 952 reviews)

Real guests • Real stays • Real opinions

8.8
Excellent
952 reviews

Staff were helpful and made us feel welcome. Bed was very comfortable. Room was clean and on the smaller size.

Laura United States of America

what I liked about this hotel is the location, the room, the bed, and the sauna!!

Rebecca Chile

Excellent location and views to Puerta de Alcalá, I will definitely come back.

Javier United States of America

I love how Center it is. Right around the corner is the taxis and minutes away is the train station.

Paola United States of America

Location food staff and ambiance were all excellent!

Sydnie United States of America

The location is the best, next to El Retiro park, in front of the Puerta de Alcala, you could walk to all the museums of Paseo de El Prado and to the Puerta del Sol. You could enjoy the people buzz and yet it was much calmer than the super busy areas closer to the km 0. Also a lot of bus stops in front of the hotel, metro and taxis line next to it. The rooms are very spacious, the bed and bathroom super comfortable and clean. I super recommend the breakfast, it had great variety and they prepare eggs, pancakes, churros for you and the personal is very professional, sweet and attentive. The personal/staff are the best I have ever encountered. They were very genuine in their attentions to you, they make you really feel welcomed and part of their big family. With C19 they all wore masks and kept the rooms and hotel super clean. I highly recommend this hotel.

Giraldo United States of America

the location is excellent. Very clean rooms. Average breakfast.

Mohammed Saudi Arabia

Excellent service - absolutely wonderful staff!!!!

Tiffany Spain

Room is very clean and comfortable.. I liked the staff.. they were helpful especially Fernandos..He is super helpful..👍

Saleh Saudi Arabia

The location was idea. The staff was gracious and exceptionally helpful and kind.

Margaret United States of America
8.8
Excellent
952 reviews
  • What guests loved the most:
  • “Staff were helpful and made us feel welcome. Bed was very comfortable. Room was clean and on the smaller size.”
    Laura Laura United States of America United States of America
  • “what I liked about this hotel is the location, the room, the bed, and the sauna!!”
    Rebecca Rebecca Chile Chile
  • “Excellent location and views to Puerta de Alcalá, I will definitely come back.”
    Javier Javier United States of America United States of America
  • “I love how Center it is. Right around the corner is the taxis and minutes away is the train station.”
    Paola Paola United States of America United States of America
  • “Location food staff and ambiance were all excellent!”
    Sydnie Sydnie United States of America United States of America
  • “The location is the best, next to El Retiro park, in front of the Puerta de Alcala, you could walk to all the museums of Paseo de El Prado and to the Puerta del Sol.”
    Giraldo Giraldo United States of America United States of America
  • “the location is excellent. Very clean rooms. Average breakfast.”
    Mohammed Mohammed Saudi Arabia Saudi Arabia
  • “Excellent service - absolutely wonderful staff!!!!”
    Tiffany Tiffany Spain Spain
  • “Room is very clean and comfortable.. I liked the staff.. they were helpful especially Fernandos..He is super helpful..👍”
    Saleh Saleh Saudi Arabia Saudi Arabia
  • “The location was idea. The staff was gracious and exceptionally helpful and kind.”
    Margaret Margaret United States of America United States of America

Categories:

  • Staff 9.6
  • Facilities8.6
  • Cleanliness9.1
  • Comfort9.2
  • Value for money8.3
  • Location9.8
  • Free WiFi8.5
High score for Madrid

Get the celebrity treatment with world-class service at Hospes Puerta de Alcalá

You're eligible for a Genius discount at Hospes Puerta de Alcalá! To save at this property, all you have to do is sign in.

The elegant Hospes Puerta de Alcalá is set next to Puerta de Alcalá, in Madrid’s Salamanca district. It offers free WiFi, great views of the Retiro Park and free access to the Bodyna Spa.

The stylish rooms at Hospes Puerta de Alcalá come with a flat-screen TV, a bathrobe and special amenities.

The Bodyna Spa area has 4 treatment rooms, a soundproofed relaxation room, a hammam, gym and a small relaxation pool. All guests have access to the spa.

The Malvar Restaurant offers meals, tapas and a large terrace with views of the Puerta de Alcalá. Guests can also enjoy a drink or relax in the Patio Chill Out. Private parking is available onsite for an additional cost.

An elegant 5-star hotel, Hospes Puerta de Alcalá is set in a historic building dating from 1883. The Prado, the Reina Sofía Museum and Cibeles Fountain are within a short walk.

This is our guests' favorite part of Madrid, according to independent reviews.

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Hospes Puerta de Alcalá has been welcoming Booking.com guests since Jul 30, 2009
 Hotel chain/brand: Hospes

Show me more

Most popular amenities

Parking
Free WiFi
Family rooms
Airport shuttle
Pet friendly
Spa
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the best-rated area in Madrid, this hotel has an excellent location score of 9.8

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Gluten-free

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Saved to 5641 lists

Availability

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Sorry, reservations for more than 90 nights aren't possible.

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
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4 reasons to choose Hospes Puerta de Alcalá

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.8
Excellent · 952 reviews
Read all reviews
Categories:
  • Staff 9.6
  • Facilities8.6
  • Cleanliness9.1
  • Comfort9.2
  • Value for money8.3
  • Location9.8
  • Free WiFi8.5
High score for Madrid

Select topics to read reviews:

See what guests loved the most:

  • Laura
    United States of AmericaUnited States of America
    “Staff were helpful and made us feel welcome. Bed was very comfortable. Room was clean and on the smaller size.”
  • Rebecca
    ChileChile
    “what I liked about this hotel is the location, the room, the bed, and the sauna!!”
  • Javier
    United States of AmericaUnited States of America
    “Excellent location and views to Puerta de Alcalá, I will definitely come back.”
  • Paola
    United States of AmericaUnited States of America
    “I love how Center it is. Right around the corner is the taxis and minutes away is the train station.”
  • Sydnie
    United States of AmericaUnited States of America
    “Location food staff and ambiance were all excellent!”
  • Giraldo
    United States of AmericaUnited States of America
    “The location is the best, next to El Retiro park, in front of the Puerta de Alcala, you could walk to all the museums of Paseo de El Prado and to the Puerta del Sol. You could enjoy the people buzz and yet it was much calmer than the super busy...”
  • Mohammed
    Saudi ArabiaSaudi Arabia
    “the location is excellent. Very clean rooms. Average breakfast.”
  • Tiffany
    SpainSpain
    “Excellent service - absolutely wonderful staff!!!!”
  • Saleh
    Saudi ArabiaSaudi Arabia
    “Room is very clean and comfortable.. I liked the staff.. they were helpful especially Fernandos..He is super helpful..👍”
  • Margaret
    United States of AmericaUnited States of America
    “The location was idea. The staff was gracious and exceptionally helpful and kind.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • buenas tardes, quisiera saber si ustedes tienen suites? somos una familia de 2 adultos y 3 ninos de 7.7,5 anos? q puedes ofrecerme? estoy tratando por la pagina de ustedes y esta caida, no me da opciones. Espero su respuesta.Fechas sept 21-24. Gracias
    Buenos dias, Podria facilitarnos un correo o teléfono para asi darle las mejores opciones para su reserva? gracias y saludos Dpto Recepción
    Answered on July 11, 2020
  • Hi, Your small hotel looks fabulous. My wife and I only need one night’s lodging, Monday, September 19, 2022. Would you have a quiet, top floor, no one above nice double, maybe a balcony and/or view? Perhaps you have some sort of special rate also. Thank you for your response. Ciao, Gerald Olivas
    Dear Mr Olivas. Thank you very much for getting in touch with us. We have different categories, one of them have a balcony and are facing to the Puerta de Alcala. Best regards
    Answered on April 6, 2022
  • Hello, is a garden for sunbathing facilities? Thanks in advance Kristin Ketilsdottir.
    Dear Mrs. Ketilsdottir, Thank you for you Unfortunately we have not gardem for sunbathing facilities. Best Regards Hotel Puerta de Alcala***** Madrid
    Answered on June 23, 2020
  • where do i find the free shuttle in madrid airport?
    Good morning, Sorry for the inconvenience but We don´t have free shuttle.
    Answered on March 16, 2022
  • Hola, Que servicios ofrece el spa? Hay algún plan para parejas? Gracias
    buenos dias, le adjuntamos el link con las propuestas que tenemos actualmente vigentes. https://www.hospes.com/es/puerta-alcala/spa-bodyna-madrid/ si quiere reservar el tel es : 914322911 o bien spa.madrid@hospes.com un atento saludo Hospes Team
    Answered on October 27, 2021

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

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Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Serrano Street
    0 miles
  • Bridge of Alcalá
    0 miles
  • Paseo de Recoletos
    0.2 miles
  • Cibeles Fountain
    0.2 miles
  • Plaza de Cibeles
    0.2 miles
  • National Archaeological Museum of Spain
    0.2 miles
  • National Library of Spain
    0.2 miles
  • Plaza de Colón
    0.3 miles
Top attractions
  • Retiro Park
    0.4 miles
  • Prado Museum
    0.5 miles
  • Gran Via
    0.8 miles
  • Puerta del Sol
    0.8 miles
  • Atocha Train Station
    0.9 miles
  • Plaza Mayor
    1 miles
  • Royal Palace of Madrid
    1.3 miles
  • Temple of Debod
    1.5 miles
  • Parque de Atracciones de Madrid
    3.2 miles
  • Chamartin Station
    3.6 miles
Public transit
  • Subway Retiro Metro Station
    0.2 miles
  • Subway Banco de Espana Metro Station
    0.3 miles
Closest Airports
  • Adolfo Suarez Madrid-Barajas Airport
    7.6 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
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1 Restaurant On Site

    Malvar

    Food: Spanish

    Open for: Breakfast, Dinner, Cocktail hour

    Menu: À la carte

Amenities of Hospes Puerta de Alcalá

Most popular amenities

Parking
Free WiFi
Family rooms
Airport shuttle
Pet friendly
Spa
Bar
Outdoors
  • Outdoor furniture
  • Terrace
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Live sports events (broadcast)
  • Tour or class about local culture Additional charge
  • Themed dinners Off-site Additional charge
  • Bike tours Additional charge
  • Walking tours Additional charge
  • Cycling Off-site
  • Golf course (within 2 miles) Additional charge
Food & Drink
  • Coffee house on site
  • Fruit Additional charge
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is needed) and costs EUR 39 per day.
  • Secure parking
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Lockers
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Pet bowls
  • Pet basket
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Car rental
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Health & Wellness Facilities
  • Locker rooms
  • Fitness
  • Full-body massage Additional charge
  • Hand massage Additional charge
  • Head massage Additional charge
  • Couples' massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Pool/Beach towels
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa
  • Fitness center
Languages Spoken
  • English
  • Spanish
  • French
  • Italian
  • Russian
Missing some information? Yes / No
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House rules Hospes Puerta de Alcalá takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 7 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

< 1 year old
Crib by request
Free
1 - 6 years
Extra bed by request
Free
Adult (18+ years)
Extra bed by request
€ 60 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed on request. Charges may apply.

Maestro Mastercard Visa Red 6000 UnionPay credit card Diners Club American Express Hospes Puerta de Alcalá accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

When booking 5 rooms or more, different policies and additional supplements may apply.

The property reserves the right to preauthorize your credit card to check its validity.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Hospes Puerta de Alcalá

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hospes Puerta de Alcalá on this page.

  • Hospes Puerta de Alcalá is 0.8 miles from the center of Madrid.

  • From the nearest airport, you can get to Hospes Puerta de Alcalá by:

    • Airport shuttle (arranged by property) 30min

  • Room options at Hospes Puerta de Alcalá include:

    • Twin/Double
    • Suite

  • The prices at Hospes Puerta de Alcalá may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Check-in at Hospes Puerta de Alcalá is from 3:00 PM, and check-out is until 12:00 PM.

  • Hospes Puerta de Alcalá offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Massage
    • Turkish/Steam Bath
    • Cycling
    • Golf course (within 2 miles)
    • Bike tours
    • Beauty services
    • Locker rooms
    • Facial treatments
    • Tour or class about local culture
    • Waxing services
    • Walking tours
    • Makeup services
    • Themed dinners
    • Manicure
    • Live sports events (broadcast)
    • Pedicure
    • Body treatments
    • Body scrub
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Head massage
    • Hand massage
    • Full-body massage
    • Fitness

  • Hospes Puerta de Alcalá has 1 restaurant:

    • Malvar

  • Guests staying at Hospes Puerta de Alcalá can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Gluten-free
    • À la carte