Dear guests, We normally hold the amount of 100€/ night for extras or incidentals you may have during the stay. This block is released at C/O time.

Hello, Regards from the very heart of Madrid! We sadly do not own a SPA centre, nevertheless, we have a Concierge assistance where we would gladly recommend you any other SPA around in Madrid, looking forward always to make the best out of your stay with us. For further questions, we remain at your disposal. Best wishes, Front Office Team

We do offer shuttle service through our concierge colleagues at their email address. Service start from 90.00 euro

Dear guest, in our property connecting rooms will be only possible when choosing 2 double beds rooms. Kindest regards,

Dear guest, Due to safety reasons, the windows in our hotel can only open a few cm. Thank you!

Dear guest, We have a coffee machine in every room. Regards, Front Office Team

Dear customer, we will be happy to store your luggages in the same morning of arrival until check-in time. Double beds rooms have 35 square meters. Some of them have a balcony althoug they can only be requested as a preference and not guaranteed.

Dear guest, We would be more than happy to help you contacting directly to the hotel at the following e-mail, info.centricmadrid@hyatt.com Kindest regards.

Dear guest. Thank you for contacting us. Unfortunately we do not have that facility in our hotel. Kindest regards.

Dear guest, Please note that we do not have a parking in the hotel, but there is a public one very close to the hotel called Parking Tudescos, Calle de Silva, 5minutes walking from the hotel with a discount. Check with us once you arrive. Regards!

Hello, we don´t offer this service for breakfast, we offer the service for lunch or dinner. Please, if you have any question, let us know. Regards, Front office team

Dear guests, As a pet friendly hotel we are more than happy to accept small pets in food and beveraage outlets while they can well behave under the owners seat. Thank you in advance.

Dear guest. We are afraid we do not have a private parking in our property. Therefore you could always park in any of our closests public parking in the area as Smart Parking Callao or Tudescos Parking.

Dear guest, Our Terrace Suites can only be adjoining room with a King Terrace room. Hoping this information help you.

Dear guest, the hotel is non-smoking. However, if you have a balcony in the room, and you are careful enough, you can smoke in the balcony. Sincerely, Front Office Team

Dear Guest, Regarding your kind request, we do have some interconnected rooms. We remain at your total disposal. Sincerely, Front Office Team

Dear guests, In order to book a room in the hotel and making the preauthorization during check-in, it is mandatory to have a credit card. Best wishes.

Dear Guest, The Smart Callao parking will have price of 31€ more or less. We remain at your disposal Best regards, Your Front Desk Team

Dear guest, Thank you for your reservation in our hotel. Unfortunately we do not have spa service or a bathroom equipped with a shower outside the rooms. We do have a toilet in the lobby. May we ask your estimated time of arrival please?

Dear guest, the only rooms connecting in our hotel are 2 double rooms (2 queen beds) but also we do have adjoining rooms of Executive Suite + King Gran Via room if you would like so. I hope this help. Kindest regards.