There isn’t a lot of food option when it comes to breakfast, lunch and dinner. I would add more space to the buffet and make sure the drinks are cold.

I loved the pools that they have and all the fun activities the staff do through out the day and at night when they perform the shows.

Stayed in June 2022

Great view of the sea very clean Nice room Lots of tea and coffee in the room Great Pool Good Breakfast

Stayed in May 2022

Hot breakfast buffet was not hot. Tepid at best. This really does need improvement.

Fab swimming pool and grounds. So quiet. Woken up by birds singing. Bliss!

Stayed in April 2022

everyone still having to wear masks as COVId precautions

Large but v well run Very polite and helpful staff lots of restaurants lots of activities to do

Stayed in April 2022

The hotel is starting to look a little tired especially the rooms , they will need an upgrade soon if it wants to keep its rating

Lovely location , facilities excellent room spacious with nice balcony overlooking the sea

Stayed in March 2022

Booking.com doesn’t describe the hotel properly. It’s a compound and most (older) guests are on a full board package. You can’t buy anything – everything is charged to your room and you get no receipts unless you go to reception. Check in/out is a disaster. So slow and we got 3 wrong bills. There is no management anywhere - just nice staff who never get tipped. There is no-one overseeing that there is a customer focus. If you complain, the staff shrug and agree with you. It's all a bit institutionalised. Example: From the moment you arrive you are expected to take a number ticket from a machine at the door and wait for your number before approaching reception. But there is no sign or person to tell you that and anyone new to the hotel will take time to realise it. During my stay, while passing through reception I told several people who, like me, had waited for 10 or 20 minutes before seeing the system. You arrive tired after a long and arduous journey and this is your first experience. There are staff around, but it would never occur to any of them to ensure that people have taken a number. Everywhere it is the same – only people who have been there before know how the hotel works. Nothing is properly explained or designed with the guests needs in mind. Example: during Covid everyone must wear a mask in the hotel but the shop in reception doesn’t sell them! They advise you to go out of the hotel to a supermarket. Seriously? To achieve anything you have to access 2 different Apps - it's like the bank; they want you to figure it out for yourself! The hotel App is very good but you need a crappy external app to book things and if you haven't prepaid the bill through it, you can't use it. Who wants to give their card details to such an App? To be fair, the facilities are good and if you're laid back and have a long stay (and you've done your homework on the Apps) you'll probably enjoy it better than we did.

The facilities are good but it's very much a compound for people who want everything in the hotel and don't want to leave it.

Stayed in March 2022

You had to pay extra for the coffee/ tea making facilities in the rooms which were previously included.

gardens

Stayed in March 2022

Housekeeping walked into my room several times during my stay without checking my attendance first, which produced some awkward moments. When checking-out my bill contained items I had not booked, for example a visit to the day spa for two people although I was travelling solo and had been out on a bike tour for the entire day, so check your bill carefully before you pay. The food was mainly served buffet style and was rather tasteless, it was ok, but not up to the overall standard the hotel likes to achieve. Unless you are a golfer or a passionate resort holidayer the place has not much to offer and it is definitely not a beach hotel! The beach at the bottom of the cliff where the hotel‘s „beach“ club is located, consists of huge rocks and you can’t swim there, at least not in the sea. You find a black sandy public beach around 7 mins walk from the elevator entrance at the village‘s beach front, it’s ok but nothing special. The village has not much to offer, a nice little place, relaxed & quiet. La Gomera is rather for hikers and bikers than for ocean lovers.

Very large, resort style hotel sitting on a high cliff above the beach and adjacent village, with wonder views of the bay and ocean. Possibly the main employer in La Gomera. Getting there is quite a ride, so not recommended for short stays, minimum one week. Most impressive feature is the elevator from the cliff down to the beach.

Stayed in February 2022

Everything is outdated

Location and view.

Stayed in March 2022