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Set in a privileged location in Madrid’s Salamanca district, set next to the well known Calle Serrano Street and 1.2 mi from the Bernabeu Stadium. Its comfortable, air-conditioned rooms at the Melia Madrid Serrano feature modern décor and include flat-screen satellite TV, pillow menu and WiFi, along with private bathroom and premium toiletries. The hotel also dedicates some of its areas to The Level exclusive rooms and services, where The Level guests have private access to The Level Lounge with a private terrace on the 7th floor. Guests can enjoy premium drinks, snacks and tapas in an elegant and relaxed atmosphere. There is also a private lounge and a working area with internet access. Other services for The Level guests include private check-in and check-out service, private buffet breakfast, pillow menu, Nespresso space and superior bathroom amenities and toiletries. A varied buffet breakfast is available every morning. The Arado Restaurant is a new modern outlet, all-day dinning concept, offering opened kitchen from 11 am to 1 am. The restaurant offers a mix of flavors and kitchen with local and high quality produce. Other facilities available at Melia Madrid Serrano include a fully-equipped gym and 11 meeting rooms with capacity for 300 people. There is paid public parking available with direct access to the hotel. The hotel has many metro stations nearby. It is well connected with the city center, which is a 10-minute metro ride away via Rubén Darío Metro Station, 656 feet away. It also has easy access to the A-2 and M-30 Motorway.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Meliá Hotels & Resorts
Hotel chain/brand
Meliá Hotels & Resorts

Property highlights

Located in the best-rated area in Madrid, this hotel has an excellent location score of 9.1

Great Food: Meals here are highly recommended!

Breakfast Info

Full English/Irish, Vegetarian, Gluten-free, American, Buffet

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
or
2 twin beds
1 twin bed
or
2 twin beds
1 full bed
or
2 twin beds
1 queen bed
or
2 twin beds
2 twin beds
or
1 full bed
1 king bed
or
2 twin beds
4 twin beds
or
2 queen beds
1 king bed
or
2 twin beds
1 king bed
or
2 twin beds
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.9
Facilities
8.7
Cleanliness
8.9
Comfort
8.9
Value for money
8.1
Location
9.1
Free WiFi
8.5
Select topics to read reviews:

See what guests loved the most:

  • Andrea
    Ecuador Ecuador
    Like the service which was excellent. Breakfast, location and facilities, specially The Level.
  • Ezzo
    Kuwait Kuwait
    Lots of options for breakfast, friendly staff but the winner was the prime location and the option to have a nice relaxing evening in the lobby area without having to leave the hotel.
  • Arlova
    United States of America United States of America
    We have a good time stay in the hotel, we are stay at level , it was the best choice, room was very clean, great selection at breakfast. You may use snacks til 11 pm. And , of course, excellent service, All of them did you stay like at home

Hotel area info

Restaurants
1 Restaurant On Site

  • ARADO GROCERY & RESTAURANT
    • Cuisine
      International
    • Ambience
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Melia Madrid Serrano
Great facilities! Review score, 8.7

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Fitness center
  • Restaurant
  • Facilities for disabled guests
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun deck
Room Amenities
  • Socket near the bed
  • Clothes rack
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Shared lounge/TV area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Car rental
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Lowered sink
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Seasonal
  • All ages welcome
  • Pool is on rooftop
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Fitness
  • Beach chairs/Loungers
  • Public Bath
  • Fitness center
Languages Spoken
  • English
  • Spanish
  • French
  • Italian

House rules

Melia Madrid Serrano takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 6:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa JCB Diners Club American Express Cash is not accepted Melia Madrid Serrano accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Melia Madrid Serrano

  • Melia Madrid Serrano offers the following activities/services (charges may apply):

    • Fitness center
    • Swimming pool
    • Public Bath
    • Fitness

  • Check-in at Melia Madrid Serrano is from 3:00 PM, and check-out is until 12:00 PM.

  • Guests staying at Melia Madrid Serrano can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

    Breakfast option(s) include:

    • Full English/Irish
    • Vegetarian
    • Gluten-free
    • American
    • Buffet

  • Melia Madrid Serrano has 1 restaurant:

    • ARADO GROCERY & RESTAURANT

  • Melia Madrid Serrano is 1.6 miles from the center of Madrid. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Melia Madrid Serrano include:

    • Twin/Double
    • Double
    • Triple
    • Family

  • The prices at Melia Madrid Serrano may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.