Get the celebrity treatment with world-class service at Iberostar Heritage Grand Mencey

This stylish, urban hotel with a spa is located in a colonial-style building. Iberostar Heritage Grand Mencey offers spacious rooms equipped with a flat-screen TV. Free high speed WiFi is available throughout. Iberostar’s smart rooms feature hardwood floors and a modern décor. In-room amenities include satellite TV and a mini bar. Some rooms have a balcony with city views and a private bathroom including a bathrobe, slippers and a hairdryer. Los Menceyes restaurant at Iberostar Heritage Grand Mencey serves a variety of local dishes. It is open for breakfast and dinner. Guests can also relax in the hotel’s Bar Casino or in the lobby bar. The hotel is situated in a quiet residential area, just 50 metres from García Sanabria Park. It is just 5 minutes’ drive from the ferry port with regular crossings to the other islands. Tenerife North Airport is 14 km away. There are several bus stops within 5 minutes’ walk of the hotel. Private parking is available at a location nearby for an additional cost.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Iberostar The Grand Collection
Hotel chain/brand
Iberostar The Grand Collection

Property highlights

Situated in the best rated area in Santa Cruz de Tenerife, this hotel has an excellent location score of 9.1

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Buffet

Parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
or
2 single beds
1 double bed
or
2 single beds
1 double bed
or
2 single beds
1 large double bed
1 double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
9.0
Cleanliness
9.3
Comfort
9.2
Value for money
8.5
Location
9.1
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Registr
    Latvia Latvia
    I like this hotel mostly because of the location. The staff works really great. Warm and welcoming. Breakfast and restaurants are great. Parking is spacious and convenient to use. You can easily park with a small bus (like a V-class).
  • Matteo
    Italy Italy
    It was a really nice building and the staff were super nice!
  • Tatiana
    Slovakia Slovakia
    great modern hotel, excellent choice for breakfast, very nice swimming pool, close to city center, parking right at the corner in the garage, you go from parking directly to hotel, which is great, superb staff

Hotel surroundings

Restaurants
4 restaurants on site

  • Los Laureles Restaurant
    • Cuisine
      Mediterranean • Seafood • Spanish • Local
    • Open for
      Lunch
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegan • Gluten-free
  • Papa Negra Restaurant
    • Cuisine
      Spanish • Local • International
    • Open for
      Dinner
    • Ambiance
      Modern • Romantic
    • Dietary options
      Vegan • Gluten-free
  • Los Menceyes Restaurante
    • Cuisine
      Spanish • Local • International
    • Open for
      Breakfast • Dinner
    • Ambiance
      Family friendly • Traditional • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Restaurante a la carta Kon·Tiki
    • Cuisine
      Mexican
    • Open for
      Lunch
    • Ambiance
      Modern

Facilities of Iberostar Heritage Grand Mencey
Great facilities! Review score, 9

Most popular facilities
  • 2 swimming pools
  • Parking on site
  • Free WiFi
  • Spa and wellness centre
  • 4 restaurants
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linen
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Activities
  • Aerobics
    Additional charge
  • Live music/performance
  • Casino
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible on site (reservation is not possible) and costs € 12 per day.
  • Parking garage
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Safety deposit box
    Additional charge
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Soundproofing
  • Car hire
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
2 swimming pools
Pool 1 - outdoor
  • Open all year
  • All ages welcome
  • Heated pool
  • Sun loungers or beach chairs
Pool 2 - indoorAdditional charge
  • Open all year
  • Adult only
  • Heated pool
  • Sun loungers or beach chairs
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Open-air bath
  • Hot spring bath
    Additional charge
  • Hammam
    Additional charge
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Solarium
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

House rules
Iberostar Heritage Grand Mencey takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroCash

The fine print
Need-to-know information for guests at this property

Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Iberostar Heritage Grand Mencey

  • Iberostar Heritage Grand Mencey offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hammam
    • Casino
    • Solarium
    • Personal trainer
    • Fitness/spa locker rooms
    • Open-air bath
    • Live music/performance
    • Beauty Services
    • Hot spring bath
    • Swimming Pool
    • Aerobics
    • Facial treatments
    • Waxing services
    • Make up services
    • Manicure
    • Pedicure
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area
    • Foot bath
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Head massage
    • Hand massage
    • Full body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Iberostar Heritage Grand Mencey on this page.

  • Room options at Iberostar Heritage Grand Mencey include:

    • Double
    • Suite

  • Iberostar Heritage Grand Mencey has 4 restaurants:

    • Los Laureles Restaurant
    • Los Menceyes Restaurante
    • Papa Negra Restaurant
    • Restaurante a la carta Kon·Tiki

  • The prices at Iberostar Heritage Grand Mencey may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Iberostar Heritage Grand Mencey is 850 yards from the centre of Santa Cruz de Tenerife. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Iberostar Heritage Grand Mencey is from 15:00, and check-out is until 11:00.

  • Guests staying at Iberostar Heritage Grand Mencey can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).

    Breakfast option(s) include:

    • Buffet