Hotel Iberostar Heritage Grand Mencey

Travel Sustainable property

Dr. José Naveiras, 38, 38004 Santa Cruz de Tenerife, Spain – Excellent location – show map

Excellent location – rated 9.1/10! (score from 1959 reviews)

Real guests • Real stays • Real opinions

8.9
Excellent
1,959 reviews

Breakfast, room, lovely pool with salty water not overly chlorinated.

Urszula Ireland

The facilities are great with a big garden and very green. The building is also very nice, on which they did a great renovation and provide super spacious and clean rooms.

Joan Germany

The restaurant is superb, and the staff is always helpful.

Paul Netherlands

Helpful staff, Convenient location, Excellent facilities, Stylish communal areas, Good Room size with coffee making facilities and Covid-19 measures

Judith United Kingdom

Excellent breakfast, very helpful front desk service

Pak United States of America

View on the pool with balcony for deluxe double room. Breakfast is great.

Matthieu France

Most of the staff were excellent and very helpful. There were of course one or two that were not pleasant to deal with. Juan at Reception was exceptional. The Hydro Spa was just great. The food was also very good.

Nina Canada

Fantastic staff. Prompt room service. Nice restaurants in hotel. Very good breakfast buffet. Easy to get taxi. Good consistent wifi.

Ngai Singapore

Very good breakfast buffet selection but could be improved with a chef to prep eggs,etc on demand

Chuck Canada

Breakfast, well kept grounds, nice garden areas. Pool was very clean.

Angus United Kingdom
8.9
Excellent
1,959 reviews
  • What guests loved the most:
  • “Breakfast, room, lovely pool with salty water not overly chlorinated.”
    Urszula Urszula Ireland Ireland
  • “The facilities are great with a big garden and very green. The building is also very nice, on which they did a great renovation and provide super spacious and clean rooms.”
    Joan Joan Germany Germany
  • “The restaurant is superb, and the staff is always helpful.”
    Paul Paul Netherlands Netherlands
  • “Helpful staff, Convenient location, Excellent facilities, Stylish communal areas, Good Room size with coffee making facilities and Covid-19 measures”
    Judith Judith United Kingdom United Kingdom
  • “Excellent breakfast, very helpful front desk service”
    Pak Pak United States of America United States of America
  • “View on the pool with balcony for deluxe double room. Breakfast is great.”
    Matthieu Matthieu France France
  • “Most of the staff were excellent and very helpful. There were of course one or two that were not pleasant to deal with. Juan at Reception was exceptional. The Hydro Spa was just great.”
    Nina Nina Canada Canada
  • “Fantastic staff. Prompt room service. Nice restaurants in hotel. Very good breakfast buffet. Easy to get taxi. Good consistent wifi.”
    Ngai Ngai Singapore Singapore
  • “Very good breakfast buffet selection but could be improved with a chef to prep eggs,etc on demand”
    Chuck Chuck Canada Canada
  • “Breakfast, well kept grounds, nice garden areas. Pool was very clean.”
    Angus Angus United Kingdom United Kingdom

Categories:

  • Staff9.1
  • Facilities9.0
  • Cleanliness9.2
  • Comfort9.1
  • Value for money8.5
  • Location9.1
  • Free WiFi8.3

Get the celebrity treatment with world-class service at Iberostar Heritage Grand Mencey

You're eligible for a Genius discount at Iberostar Heritage Grand Mencey! To save at this property, all you have to do is sign in.

This stylish, urban hotel with a spa is located in a colonial-style building. Iberostar Heritage Grand Mencey offers spacious rooms equipped with a flat-screen TV. Free high speed WiFi is available throughout.

Iberostar’s smart rooms feature hardwood floors and a modern décor. In-room amenities include satellite TV and a mini bar. Some rooms have a balcony with city views and a private bathroom including a bathrobe, slippers and a hairdryer.

Los Menceyes restaurant at Iberostar Heritage Grand Mencey serves a variety of local dishes. It is open for breakfast and dinner. Guests can also relax in the hotel’s Bar Casino or in the lobby bar.

The hotel is located in a quiet residential area, just 150 feet from García Sanabria Park. It is just 5 minutes’ drive from the ferry port with regular crossings to the other islands. Tenerife North Airport is 8.7 mi away. There are several bus stops within 5 minutes’ walk of the hotel. Private parking is available at a location nearby for an additional cost.

This is our guests' favorite part of Santa Cruz de Tenerife, according to independent reviews.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

We speak your language!

Iberostar Heritage Grand Mencey has been welcoming Booking.com guests since Apr 14, 2010
 Hotel chain/brand: Iberostar The Grand Collection

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Located in the best-rated area in Santa Cruz de Tenerife, this hotel has an excellent location score of 9.1

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Gluten-free, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Saved to 14463 lists

Most popular amenities

1 swimming pool
Parking
Free WiFi
Spa
Restaurant
Tea/Coffee Maker in All Rooms
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Availability

When would you like to stay at Iberostar Heritage Grand Mencey?

Check-in date
Check-out date
 
Approximate prices for a 1-night stay
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Sleeps Room Type Price
Max adults: 2
Double Room with City View (2 Adults)
  • 2 twin beds
or
  • 1 full bed
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Max adults: 2. Max children: 1
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Max adults: 1
Double Room with City View (1 Adult)
  • 1 full bed
or
  • 2 twin beds
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Max adults: 2
Deluxe Garden View
  • 1 full bed
or
  • 2 twin beds
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Max adults: 2
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Max adults: 1
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Max adults: 2
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Max adults: 2
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Max adults: 2
Suite
  • 2 twin beds
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Max adults: 2. Max children: 2
Family Room
  • 4 twin beds
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Travel Sustainable property

Travel Sustainable property

This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

4 reasons to choose Iberostar Heritage Grand Mencey

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.9
Excellent
 · 1,959 reviews
Read all reviews
  • Staff9.1
  • Facilities9.0
    Breakfast, Fitness center
  • Cleanliness9.2
  • Comfort9.1
  • Value for money8.5
  • Location9.1
  • Free WiFi8.3

Select topics to read reviews:

See what guests loved the most:

  • Urszula Ireland

    “Breakfast, room, lovely pool with salty water not overly chlorinated.”

  • Joan Germany

    “The facilities are great with a big garden and very green. The building is also very nice, on which they did a great renovation and provide super spacious and clean rooms.”

  • Paul Netherlands

    “The restaurant is superb, and the staff is always helpful.”

  • Judith United Kingdom

    “Helpful staff, Convenient location, Excellent facilities, Stylish communal areas, Good Room size with coffee making facilities and Covid-19 measures”

  • Pak United States of America

    “Excellent breakfast, very helpful front desk service”

  • Matthieu France

    “View on the pool with balcony for deluxe double room. Breakfast is great. ”

  • Nina Canada

    “Most of the staff were excellent and very helpful. There were of course one or two that were not pleasant to deal with. Juan at Reception was exceptional. The Hydro Spa was just great. The food was also very good.”

  • Ngai Singapore

    “Fantastic staff. Prompt room service. Nice restaurants in hotel. Very good breakfast buffet. Easy to get taxi. Good consistent wifi. ”

  • Chuck Canada

    “Very good breakfast buffet selection but could be improved with a chef to prep eggs,etc on demand”

  • Angus United Kingdom

    “Breakfast, well kept grounds, nice garden areas. Pool was very clean.”

Property questions and answers

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Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Museo municipal de Bellas Artes
    0.5 miles
  • Tenerife Espacio de las Artes
    0.8 miles
  • Estadio Heliodoro Rodríguez López
    0.9 miles
  • Auditorio de Tenerife
    1.2 miles
  • Tenerife Trade Fair
    1.4 miles
  • Candelaria University Hospital
    2.7 miles
  • Museo Histórico Militar de Canarias
    3.7 miles
  • Catedral San Cristobal de La Laguna
    4 miles
  • Leal Theatre
    4.1 miles
  • Carrefour Commercial Center
    4.4 miles
Restaurants & cafes
  • Restaurant
    0 miles
Top attractions
  • Punta Larga Shopping Centre
    10.2 miles
Natural Beauty
  • Mountain Parque Rural Anaga Reserva Biosfera
    8.7 miles
Beaches in the Neighborhood
  • Valleseco Beach
    1.3 miles
  • Caleta de Negros Beach
    1.4 miles
  • Las Teresitas Beach
    4.4 miles
  • Las Gaviotas Beach
    5 miles
  • Nea Beach
    6 miles
Closest Airports
  • Tenerife Norte Airport
    5.7 miles
  • Tenerife Sur Airport
    35.5 miles
How to get to Iberostar Heritage Grand Mencey from Tenerife Norte Airport
    Car
    Parking available
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
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4 Restaurants On Site

    Los Laureles Restaurant

    Food: Mediterranean, Seafood, Spanish, Local

    Open for: Lunch

    Menu: À la carte

    Papa Negra Restaurant

    Food: Spanish, Local, International

    Open for: Dinner

    Menu: À la carte

    Aborigen Restaurant

    Food: Local

    Open for: Dinner

    Menu: À la carte

    Los Menceyes Restaurante

    Food: Spanish, Local, International

    Open for: Dinner

    Menu: À la carte

Amenities of Iberostar Heritage Grand Mencey Great facilities! Review score, 9.0

Most popular amenities

1 swimming pool
Parking
Free WiFi
Spa
Restaurant
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Sun deck
  • Terrace
  • Garden
Activities
  • Aerobics Additional charge
  • Live music/Performance
  • Cooking class Additional charge
  • Bicycle rental (additional charge)
  • Casino
Food & Drink
  • Fruit Additional charge
  • Bottle of water Additional charge
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is needed) and charges may apply.
  • Accessible parking
  • Parking garage
  • Secure parking
Front Desk Services
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Safe Additional charge
General
  • Air conditioning
  • Smoke-free property
  • Car rental
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage Additional charge
  • Hand massage Additional charge
  • Head massage Additional charge
  • Couples' massage Additional charge
  • Foot massage Additional charge
  • Neck massage Additional charge
  • Back massage Additional charge
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Pool/Beach towels
  • Open-air bath
  • Hot spring bath Additional charge
  • Turkish/Steam Bath Additional charge
  • Hot tub/Jacuzzi Additional charge
  • Massage Additional charge
  • Spa Additional charge
  • Solarium
  • Fitness center
  • Sauna Additional charge
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian
Missing some info?
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House rules Iberostar Heritage Grand Mencey takes special requests – add in the next step!

Check-in

3:00 PM - 11:30 PM

Check-out

7:00 AM - 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 14 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 year
Crib by request
Free

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

This property doesn't offer extra beds.

The maximum number of cribs allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Diners Club American Express Iberostar Heritage Grand Mencey accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Coronavirus (COVID-19) PCR tests are available at this property at no extra charge for those exhibiting symptoms consistent with the virus and have been confirmed by an accredited doctor.

It's possible to extend your stay at this property at no extra cost for coronavirus (COVID-19) quarantine purposes, with a maximum limit of 10 extra days.

Medical monitoring is available for guests quarantined due to coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

FAQs about Iberostar Heritage Grand Mencey

  • Iberostar Heritage Grand Mencey has 4 restaurants:

    • Los Laureles Restaurant
    • Aborigen Restaurant
    • Los Menceyes Restaurante
    • Papa Negra Restaurant

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Iberostar Heritage Grand Mencey on this page.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Iberostar Heritage Grand Mencey include:

    • Double
    • Suite
    • Family

  • Iberostar Heritage Grand Mencey offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Bicycle rental (additional charge)
    • Casino
    • Solarium
    • Live music/Performance
    • Foot massage
    • Manicure
    • Spa lounge/Relaxation area
    • Hot spring bath
    • Full-body massage
    • Makeup services
    • Back massage
    • Cooking class
    • Fitness classes
    • Body treatments
    • Body wrap
    • Personal trainer
    • Head massage
    • Facial treatments
    • Neck massage
    • Aerobics
    • Yoga classes
    • Pedicure
    • Foot bath
    • Locker rooms
    • Fitness
    • Open-air bath
    • Spa facilities
    • Body scrub
    • Couples' massage
    • Beauty services
    • Steam room
    • Waxing services
    • Hand massage

  • Check-in at Iberostar Heritage Grand Mencey is from 3:00 PM, and check-out is until 11:00 AM.

  • Iberostar Heritage Grand Mencey is 2,600 feet from the center of Santa Cruz de Tenerife.

  • Guests staying at Iberostar Heritage Grand Mencey can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).

    Breakfast option(s) include:

    • Continental
    • Gluten-free
    • Buffet

  • The prices at Iberostar Heritage Grand Mencey may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • The following parking options are available to guests staying at Iberostar Heritage Grand Mencey (subject to availability):

    • Parking on site
    • Private Parking
    • Parking
    • Secure parking
    • Parking garage
    • Accessible parking

  • From the nearest airport, you can get to Iberostar Heritage Grand Mencey by:

    • Car 20min