• City view
  • Garden
  • Pool 1 – outdoor
  • Free WiFi
  • Balcony
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Daily housekeeping
  • Non-smoking rooms

Get the celebrity treatment with world-class service at Iberostar Heritage Grand Mencey

This stylish, urban hotel with a spa is located in a colonial-style building. Iberostar Heritage Grand Mencey offers spacious rooms equipped with a flat-screen TV. Free high speed WiFi is available throughout. Iberostar’s smart rooms feature hardwood floors and a modern décor. In-room amenities include satellite TV and a mini bar. Some rooms have a balcony with city views and a private bathroom including a bathrobe, slippers and a hairdryer. Los Menceyes restaurant at Iberostar Heritage Grand Mencey serves a variety of local dishes. It is open for breakfast and dinner. Guests can also relax in the hotel’s Bar Casino or in the lobby bar. The hotel is located in a quiet residential area, just 164 feet from García Sanabria Park. It is just 5 minutes’ drive from the ferry port with regular crossings to the other islands. Tenerife North Airport is 8.7 mi away. There are several bus stops within 5 minutes’ walk of the hotel. Private parking is available at a location nearby for an additional cost.

This is our guests' favorite part of Santa Cruz de Tenerife, according to independent reviews.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Iberostar Heritage Grand Mencey has been welcoming Booking.com guests since Apr 14, 2010
Hotel chain/brand:
Iberostar The Grand Collection

Property Highlights

Located in the best-rated area in Santa Cruz de Tenerife, this hotel has an excellent location score of 9.2

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Gluten-free

Parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 full bed
or
2 twin beds
1 full bed
or
2 twin beds
1 full bed
or
2 twin beds
1 queen bed
1 full bed
or
2 twin beds
2 twin beds
4 twin beds
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Travel Sustainable Level 3+
This property has made significant commitments towards sustainability by subscribing to one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.1
Facilities
9.0
Cleanliness
9.3
Comfort
9.2
Value for money
8.5
Location
9.2
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Joseph
    United States of AmericaUnited States of America
    For the money you won’t find a better place. The property is beautiful, spacious, rooms are comfortable, lots of good breakfast options and it is a short walk to the city. Gym and pool are very nice. Very pleased. Only complaint is that I...
  • Jon
    United States of AmericaUnited States of America
    The location was great and the staff the was super friendly.
  • Lars
    SpainSpain
    Laura from Guest Service was very charming and helpful. The bed was great, very comfy. The lobby bar courtyard café was good, too.
  • Fauzi
    IsraelIsrael
    great location in santa cruz with walking distance from the ramblas, park and sea
  • Zvi
    IsraelIsrael
    the hotel is beautiful!! the staff is amazing - they helped us so much as we needed medical help and help with the baby. the atmosphere is amazing and the location is perfect. super recommended
  • Claudiu
    RomaniaRomania
    Wonderful location of the hotel , nice and spacious room with garden and pool view. Good reception service, cleaning of the room also .
  • J
    Jeannine
    United States of AmericaUnited States of America
    The hotel was spectacular. The friendly staff, indoor oasis garden and dining to name a few things were amazing. My husband and I were in Spain for a family emergency and I can’t express enough how helpful and kind the staff was. Gemma at the...
  • Elaine
    United KingdomUnited Kingdom
    Beautiful hotel, excellent restaurants and bar. Gardens lovely with a first class terrapin collection. Superb pool and gym facilities.
  • Sara
    United States of AmericaUnited States of America
    great place, friendly and helpful staff, wonderful location!
  • Marcos
    United States of AmericaUnited States of America
    The hotel is very self sufficient and great for a holiday. The location is very nice to go on walks in Santa Cruz. The pool and facilities are great.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few hours

  • Do all rooms have a balcony?

    No. Not all rooms have a balcony, it can be requested upon availability.
    Answered on 17 July 2022
  • Is the swimming pool heated?

    Yes is heated all the year. Thank you
    Answered on 10 September 2022
  • What are the daily parking charges?

    de 1 a 4 días de Parkin son 12 € / día 5 días o más pasaría a ser 10 € / día.
    Answered on 19 August 2022
  • Hi do junior suites have a balcony

    Dear Customer, Thank you for your message. Please note that balcony is subject to availability and cannot be guaranteed. Kindest regards, Natasha
    Answered on 28 February 2022
  • What are the charges for the indoor swimming pool?

    There is no indoor pool in the hotel, we have a heated pool which is outside and there is a SPA, the thermal circuit of the SPA (Indoor) has a special..
    Answered on 2 January 2023
  • We are planning to visit in January. Are your rooms heated? That is, does the airco provide heating?

    Dear customer, Our rooms does not have heating due to our high temperatures, however we have small electric heaters that may me requested. Kind regards, Luis
    Answered on 14 November 2022
  • Still looking?

Hotel area info *

Restaurants
4 Restaurants On Site

  • Los Laureles Restaurant
    • Cuisine
      Mediterranean • Seafood • Spanish • Local
    • Open for
      Lunch
    • Ambience
      Family-friendly • Traditional
    • Dietary options
      Vegan • Gluten-free
  • Papa Negra Restaurant
    • Cuisine
      Spanish • Local • International
    • Open for
      Dinner
    • Ambience
      Modern • Romantic
    • Dietary options
      Vegan • Gluten-free
  • Los Menceyes Restaurante
    • Cuisine
      Spanish • Local • International
    • Open for
      Breakfast • Dinner
    • Ambience
      Family-friendly • Traditional • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Restaurante a la carta Kon·Tiki
    • Cuisine
      Mexican
    • Open for
      Lunch
    • Ambience
      Modern

Amenities of Iberostar Heritage Grand Mencey
Great facilities! Review score, 9

Most popular amenities
  • 2 swimming pools
  • Parking on site
  • Free WiFi
  • Spa
  • 4 restaurants
  • Fitness center
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Activities
  • Aerobics
    Additional charge
  • Live music/Performance
  • Casino
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is available on site (reservation is not possible) and costs € 12 per day.
  • Parking garage
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Safe
    Additional charge
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Soundproof
  • Car rental
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
2 swimming pools
Pool 1 – outdoor
  • Open all year
  • All ages welcome
  • Heated pool
  • Beach chairs/Loungers
Pool 2 – indoorAdditional charge
  • Open all year
  • Adults only
  • Heated pool
  • Beach chairs/Loungers
Spa
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Open-air bath
  • Hot spring bath
    Additional charge
  • Turkish/Steam Bath
    Additional charge
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Solarium
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

House rules

Iberostar Heritage Grand Mencey takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Diners Club American Express Cash Iberostar Heritage Grand Mencey accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Iberostar Heritage Grand Mencey

  • Room options at Iberostar Heritage Grand Mencey include:

    • Double
    • Suite
    • Family

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Iberostar Heritage Grand Mencey has 4 restaurants:

    • Los Laureles Restaurant
    • Restaurante a la carta Kon·Tiki
    • Papa Negra Restaurant
    • Los Menceyes Restaurante

  • Guests staying at Iberostar Heritage Grand Mencey can enjoy a highly-rated breakfast during their stay (guest review score: 9.0).

    Breakfast option(s) include:

    • Continental
    • Gluten-free

  • Iberostar Heritage Grand Mencey is 2,600 feet from the center of Santa Cruz de Tenerife. All distances are measured in straight lines. Actual travel distances may vary.

  • Iberostar Heritage Grand Mencey offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Casino
    • Solarium
    • Personal trainer
    • Locker rooms
    • Open-air bath
    • Live music/Performance
    • Beauty services
    • Hot spring bath
    • Swimming pool
    • Aerobics
    • Facial treatments
    • Waxing services
    • Makeup services
    • Manicure
    • Pedicure
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Foot bath
    • Spa/Wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples' massage
    • Head massage
    • Hand massage
    • Full-body massage
    • Fitness
    • Yoga classes
    • Fitness classes

  • Check-in at Iberostar Heritage Grand Mencey is from 3:00 PM, and check-out is until 11:00 AM.

  • The prices at Iberostar Heritage Grand Mencey may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Iberostar Heritage Grand Mencey on this page.