Hotel Iberostar Heritage Grand Mencey
Dr. José Naveiras, 38, 38004 Santa Cruz de Tenerife, Spain – Excellent location – show map
Excellent location – rated 9.0/10! (score from 1650 reviews)
Real guests • Real stays • Real opinions
Most of the staff were excellent and very helpful. There were of course one or two that were not pleasant to deal with. Juan at Reception was exceptional. The Hydro Spa was just great. The food was also very good.
CanadaFantastic staff. Prompt room service. Nice restaurants in hotel. Very good breakfast buffet. Easy to get taxi. Good consistent wifi.
SingaporeVery good breakfast buffet selection but could be improved with a chef to prep eggs,etc on demand
CanadaBreakfast, well kept grounds, nice garden areas. Pool was very clean.
United KingdomThe hotel is located in a beautiful and classy building with a gorgeous courtyard and lovely gardens. The hotel boasts numerous and very well maintained facilities. Rooms are large and comfortable and the staff are very helpful and polite.
SpainWonderful pool, SPA and location to visit sant cruz Friendly staff Good food
ChinaThe feeling of staying in a magnificent place. Kids friendly. Great staff, very attentive.
ChinaLocation Breakfast was fantastic Staff were helpful The room was always clean and they made sure we had a baby bed in the room with a blanket
IsraelThere’s a general good feel factor even at reception. The concierge desk lady was also very friendly and helpful. The beds extra comfy. Arriving and staying at this hotel is just like coming home.
MaltaThe entire property is beautiful and feel relaxing
Luxembourg
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Iberostar Heritage Grand Mencey This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
- What guests loved the most:
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Nina
Canada
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Ngai
Singapore
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Chuck
Canada
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Angus
United Kingdom
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Borjamc8
Spain
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Marco
China
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Albert
China
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Rana
Israel
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Mario
Malta
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Binta
Luxembourg
Get the celebrity treatment with world-class service at Iberostar Heritage Grand Mencey
One of our top picks in Santa Cruz de Tenerife.This stylish, urban hotel with a spa is located in a colonial-style building. Iberostar Heritage Grand Mencey offers spacious rooms equipped with a flat-screen TV. Free high speed WiFi is available throughout.
Iberostar’s smart rooms feature hardwood floors and a modern décor. In-room amenities include satellite TV and a mini bar. Some rooms have a balcony with city views and a private bathroom including a bathrobe, slippers and a hairdryer.
Los Menceyes restaurant at Iberostar Heritage Grand Mencey serves a variety of local dishes. It is open for breakfast and dinner. Guests can also relax in the hotel’s Bar Casino or in the lobby bar.
A free shuttle service from the hotel to Teresitas Beach is available to guests.
The hotel is located in a quiet residential area, just 150 feet from García Sanabria Park. It is just 5 minutes’ drive from the ferry port with regular crossings to the other islands. Tenerife North Airport is 8.7 mi away. There are several bus stops within 5 minutes’ walk of the hotel. Private parking is available at a location nearby for an additional cost.
This is our guests' favorite part of Santa Cruz de Tenerife, according to independent reviews.
Couples in particular like the location – they rated it 9.1 for a two-person trip.
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RetryMost popular amenities
Good for couples – they rated the facilities 9.0 for two-person stays.
Currency Exchange: Need local currency? This property has currency exchange on site.
Health & safety
Bookers love...
“swimming pool”
52 related reviews
“friendly staff”
50 related reviews
“breakfast buffet”
40 related reviews
Located in the best-rated area in Santa Cruz de Tenerife, this hotel has an excellent location score of 9.0
Want a great night's sleep? This hotel was highly-rated for its very comfy beds.
Breakfast Info
Continental, Gluten-free, Buffet
Very Good Coffee!
Free WiFi
Guests consistently rate the WiFi as excellent
Private parking at the hotel
Loyal Customers
There are more repeat guests here than most other properties.
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| Max adults: 2 |
Double Room with City View (2 Adults)
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| Max adults: 2. Max children: 1 |
Double Room with City View (2 Adults + 1 Child)
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| Max adults: 1 |
Double Room with City View (1 Adult)
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| Max adults: 2 |
Deluxe Double Room with Garden View
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| Max adults: 2 |
Junior Suite (2 Adults)
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| Max adults: 1 |
Deluxe Double Room with Garden View (1 Adult)
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| Max adults: 2 |
Superior Double Room
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| Max adults: 2. Max children: 2 | ||||
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Total relaxation, SPA Sensations, fine cuisine, MICE, weddings
What's nearby *
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Museo municipal de Bellas Artes0.5 miles
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Tenerife Espacio de las Artes0.8 miles
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Estadio Heliodoro Rodríguez López0.9 miles
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Auditorio de Tenerife1.2 miles
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Tenerife Trade Fair1.4 miles
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Candelaria University Hospital2.7 miles
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Museo Histórico Militar de Canarias3.7 miles
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Catedral San Cristobal de La Laguna4 miles
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Leal Theatre4.1 miles
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Carrefour Commercial Center4.4 miles
Restaurants & Markets *
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Restaurant0 miles
Natural Beauty *
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Parque Rural Anaga Reserva Biosfera Mountain8.7 miles
Closest Airports *
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Tenerife Norte Airport5.7 miles
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Tenerife Sur Airport35.5 miles
Most Popular Landmarks *
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Punta Larga Shopping Centre10.2 miles
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RetryLos Laureles Restaurant
Food: Mediterranean, Seafood, Spanish, Local
Open for: Lunch
Papa Negra Restaurant
Food: Spanish, Local, International
Open for: Dinner
Aborigen Restaurant
Food: Local
Open for: Dinner
Los Menceyes Restaurante
Food: Spanish, Local, International
Open for: Dinner
Amenities of Iberostar Heritage Grand Mencey Great facilities! Review score, 9.0
Most popular amenities
Outdoors
- Sun deck
- Terrace
- Garden
Pets
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Pets are not allowed.
Activities
- Aerobics Additional charge
- Live music/Performance
- Cooking class Additional charge
- Casino
Food & Drink
- Fruit Additional charge
- Bottle of water Additional charge
- Wine/Champagne Additional charge
- Kids' meals Additional charge
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
Internet
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Free! WiFi is available in all areas and is free of charge.
Parking
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Private parking is available on site (reservation is needed) and charges apply.
- Accessible parking
- Parking garage
- Secure parking
Front Desk Services
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
Entertainment & Family Services
- Babysitting/Child services Additional charge
Cleaning Services
- Daily housekeeping
- Ironing service Additional charge
- Dry cleaning Additional charge
- Laundry Additional charge
Business Facilities
- Fax/Photocopying Additional charge
- Business center Additional charge
- Meeting/Banquet facilities Additional charge
Safety & security
- Safe Additional charge
General
- Air conditioning
- Smoke-free property
- Shops (on site)
- Car rental
- Soundproof rooms
- Gift shop
- Elevator
- Honeymoon suite
- VIP room facilities
- Facilities for disabled guests
- Non-smoking rooms
- Newspapers Additional charge
- Room service
Health & Wellness Facilities
- Swimming pool
- Swimming pool
- Locker rooms
- Personal trainer
- Fitness classes
- Yoga classes
- Fitness
- Full-body massage Additional charge
- Hand massage Additional charge
- Head massage Additional charge
- Couples' massage Additional charge
- Foot massage Additional charge
- Neck massage Additional charge
- Back massage Additional charge
- Foot bath
- Spa lounge/Relaxation area
- Steam room
- Spa facilities
- Body wrap
- Body scrub
- Body treatments
- Pedicure
- Manicure
- Makeup services
- Waxing services
- Facial treatments
- Beauty services
- Beach umbrellas
- Beach chairs/Loungers
- Pool/Beach towels
- Open-air bath
- Hot spring bath Additional charge
- Outdoor pool (year-round)
- Outdoor pool
- Turkish/Steam Bath Additional charge
- Hot tub/Jacuzzi Additional charge
- Massage Additional charge
- Spa Additional charge
- Solarium
- Fitness center
- Sauna Additional charge
Safety features
- Thermometers for guests provided by property
- Access to healthcare professionals
- First aid kits available
- Process in place to check health of guests
- Hand sanitizer in guest accommodation and common areas
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Staff follow all safety protocols as directed by local authorities
Physical distancing
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
- Contactless check-in/out
Cleanliness & disinfection
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation sealed after cleaning
- Guest accommodation disinfected between stays
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against coronavirus
Food & drink safety
- Delivered food covered securely
- Breakfast to-go containers
- All plates, cutlery, glasses, and other tableware sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Languages Spoken
- German
- English
- Spanish
- French
- Italian
- Russian
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Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 14 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
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Crib by request
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Free |
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
This property doesn't offer extra beds.
The maximum number of cribs allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Iberostar Heritage Grand Mencey accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
When booking more than 5 rooms, different policies and additional supplements may apply.
FAQs about Iberostar Heritage Grand Mencey
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Check-in at Iberostar Heritage Grand Mencey is from 3:00 PM, and check-out is until 11:00 AM.
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Iberostar Heritage Grand Mencey has 4 restaurants:
- Aborigen Restaurant
- Los Laureles Restaurant
- Los Menceyes Restaurante
- Papa Negra Restaurant
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Guests staying at Iberostar Heritage Grand Mencey can enjoy a highly-rated breakfast during their stay (guest review score: 9.3).
Breakfast option(s) include:
- Continental
- Gluten-free
- Buffet
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From the nearest airport, you can get to Iberostar Heritage Grand Mencey by:
- Car 20min
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Room options at Iberostar Heritage Grand Mencey include:
- Double
- Suite
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The following parking options are available to guests staying at Iberostar Heritage Grand Mencey (subject to availability):
- On-site parking
- Private Parking
- Secure parking
- Parking garage
- Accessible parking
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The prices at Iberostar Heritage Grand Mencey may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
-
Iberostar Heritage Grand Mencey offers the following activities/services (charges may apply):
- Spa
- Fitness center
- Hot tub/Jacuzzi
- Sauna
- Massage
- Turkish/Steam Bath
- Casino
- Solarium
- Hot spring bath
- Open-air bath
- Beauty services
- Facial treatments
- Waxing services
- Makeup services
- Manicure
- Pedicure
- Body treatments
- Body scrub
- Body wrap
- Spa facilities
- Steam room
- Spa lounge/Relaxation area
- Foot bath
- Back massage
- Neck massage
- Foot massage
- Couples' massage
- Head massage
- Hand massage
- Full-body massage
- Fitness
- Yoga classes
- Fitness classes
- Personal trainer
- Locker rooms
- Cooking class
- Live music/Performance
- Aerobics
