Neptuno is an adults-only hotel, next to the Yumbo Shopping Center, and 2953 feet away from the beach Playa del Inglés. All air-conditioned rooms have free Wi-Fi, satellite TV and a furnished balcony. The private bathroom comes with a hairdryer. The hotel spa includes a sauna, Turkish bath and gym. The Neptuno's swimming pool is heated from October until April and live music can be enjoyed in the bar several times a week. There is a 24-hour reception and a tour desk. Maspalomas Golf course is 1.9 mi away. You can hire a car and there is free on-site parking. In the Buffet Restaurant, in the winter season (November to April), gentlemen must wear long pants.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (9.2)

Free parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
9.1
Facilities
8.5
Cleanliness
9.0
Comfort
8.9
Value for money
8.3
Location
9.2
Free Wifi
7.9
Select topics to read reviews:

Guests who stayed here loved

  • David
    United Kingdom United Kingdom
    great room,corner room view over the pool. comfortable bed, great location, nice linen ,towels,and room fittings.
  • Ariel
    Israel Israel
    The hotel is great, super clean and friendly, I took the all inclusive and the food was good, though a bit oily but you have healthier choices to choose from, plenty of veggies. The menu says drinks are not included in the all inclusive, but they...
  • Remon
    Netherlands Netherlands
    The hotel and rooms were clean, daily clean towels and good beds!
  • Jarrad
    Australia Australia
    Very close to the Yumbo centre with an entrance straight to the centre. Very quiet considering how many rooms their air and their location. The pool and sun bed set up serviced a lot of the guest adequately and with plenty of sun time during the...
  • Glen
    United Kingdom United Kingdom
    I didn't actually get to breakfast so cant leave a opinion
  • Duncan
    United Kingdom United Kingdom
    Staff where outstanding in all departments. Great choice at meals times. Always fresh and beautifully presented.
  • Gary
    United Kingdom United Kingdom
    The hotel was very clean and is situated in a great location, the staff were very very friendly and accommodating, nothing was ever too much. The top rooms are great, which are at a slightly higher price but worth it.
  • Shane
    Ireland Ireland
    It is perfect if you want to visit the Yumbo. I had concerns of noise but like other reviewers, the hotel is genuinely silent at night from any music or noise in the Yumbo. Hotel safe with a hotel gated access to the rear out into the Yumbo. The...
  • Emma
    United Kingdom United Kingdom
    Clean, good facilities, nice room. Very friendly, good food. Carolina on Reception was so helpful.
  • Tony
    United Kingdom United Kingdom
    It was a fantastic holiday! but there is a hotel car that had an injury, and while the management assured me it was been looked after, I cannot help think that this cat should have been looked after better! It is staff after all! the management...

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • WiFi in the room

    Our WiFi is functional in all hotel facilities and is included in your stay. Kind regards, Hotel Neptuno.
    Answered on 4 January 2020
  • Is there a room safe

    yes, there is. There is option to rent it for 2 euro per day and 10 euro deposit which we give back on last day. Best regards Reception Neptuno
    Answered on 17 November 2019
  • Has evening entertainment resumed yet, and do you still have karaoke on Wednesday evenings?

    Dear Mr/Mrs ,We'd like to thank you in advance for your interest in our Hotel Neptuno. We are happy to inform you that we have Karaoke on Wednesday evenings.
    Answered on 17 May 2024
  • Hello, I’m thinking about a short trip to Gran Canaria next week and wanted to ask, if you serve vegan food? Thank you and kind regards, Max

    Dear Mr Max, We currently do not serve vegan food, but it can be prepared for you upon request. Just let us know that you would like this option when..
    Answered on 26 October 2020
  • Does the hotel have a nudist area please

    The hotel does not possess a nudist area.
    Answered on 26 October 2021
  • can you tell me what cocktails the all inclusive includes please, is a mojito included would be good to know what cocktails is on the all inclusive

    Good Morning! About your question, mojita it isn´t included, but if you have all inclusive just you must to paid 2.50 €. Thank you Javier Reception
    Answered on 21 September 2022
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Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurant
    • Cuisine
      Local • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Modern
    • Dietary options
      Vegetarian

Amenities of MUR Neptuno Gran Canaria - Adults Only
Great facilities! Review score, 8.5

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Airport shuttle
  • Fitness center
  • Non-smoking rooms
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
Bedroom
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun deck
  • Balcony
  • Terrace
Kitchen
  • Electric kettle
Activities
  • Live music/Performance
  • Themed dinners
  • Evening entertainment
  • Karaoke
  • Game room
  • Golf course (within 2 miles)
    Additional charge
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
Wifi is available in the rooms and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Accessible parking
Front Desk Services
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key card access
  • 24-hour security
  • Safe
    Additional charge
General
  • Shuttle service
    Additional charge
  • Adults only
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Hardwood or parquet floors
  • Soundproof
  • Car rental
  • Laptop safe
  • Soundproof rooms
  • Elevator
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free!
  • Open all year
  • Heated pool
  • Shallow end
  • Pool/Beach towels
Spa
  • Fitness
  • Spa lounge/Relaxation area
  • Steam room
  • Beauty services
  • Waterslide
  • Turkish/Steam Bath
  • Massage
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • German
  • English
  • Spanish

House rules
MUR Neptuno Gran Canaria - Adults Only takes special requests – add in the next step!

Check-in
From 3:00 PM to 11:00 PM
Check-out
From 7:00 AM to 12:00 PM
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children not allowed.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
VisaMastercardDiners ClubMaestroCash

The fine print
Must-know information for guests at this property

Please note that full payment of the reservation is due upon check-in. Guests with a nonrefundable rate must paid the remaining 50% of the reservation upon arrival.

FAQs about MUR Neptuno Gran Canaria - Adults Only

  • Room options at MUR Neptuno Gran Canaria - Adults Only include:

    • Twin/Double
    • Double

  • MUR Neptuno Gran Canaria - Adults Only has 1 restaurant:

    • Restaurant

  • Check-in at MUR Neptuno Gran Canaria - Adults Only is from 3:00 PM, and check-out is until 12:00 PM.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • MUR Neptuno Gran Canaria - Adults Only offers the following activities/services (charges may apply):

    • Fitness center
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Game room
    • Karaoke
    • Golf course (within 2 miles)
    • Evening entertainment
    • Steam room
    • Themed dinners
    • Beauty services
    • Live music/Performance
    • Fitness
    • Swimming pool
    • Spa lounge/Relaxation area

  • The prices at MUR Neptuno Gran Canaria - Adults Only may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • MUR Neptuno Gran Canaria - Adults Only is 350 feet from the center of Playa del Ingles. All distances are measured in straight lines. Actual travel distances may vary.

  • The nearest beach is 3,100 feet from MUR Neptuno Gran Canaria - Adults Only. All distances are measured in straight lines. Actual travel distances may vary.