The staff at the front dest were excellent. The staff in the breakfast area were poor, too busy talking with each other and reading their cell phones rather than clearing dirty dishes from the table. My problem is with management. I had to make a call to my credit card company, a 9 minute 30 sec call cost almost 38 euro????,that is SIMPLY PRICE GOUGING. I am waiting for management to contact me (as requested),no contact as yet. Why do hotels do this????. I have a $35 Aust. dollar plan each month that gives me unlimited national calls,200 minutes overseas and 18 gig of Data. Hotel NH Bilbao Deusto price gouged and ripped me off. PLEASE CONTACT ME over this complaint!

Paul United States of America

When I arrived, my booking was not in their system. The clerk checked the booking.com site. They gave me a room at the same rate. I will stay again based on the service.

Lisa United States of America

NH Deusto is a basic but clean hotel, close to the river and an 8min walk to the Guggenheim museum. The staff is very friendly and the breakfast is good. The room was ok: very small, but clean. Nothing exceptional, but what I expected for the money.

Véronique Switzerland

Good hotel with parking close to the center. Comfortable beds, pleasant staff, and well-equipped rooms.

Tim Spain

Very clean facilities and helpful staff. Beds were incredibly soft, and we slept very well during our stay. Breakfast buffet was the best we’ve seen in Spain so far, with plenty of fresh fruit, savory cooked fare, and baked goods.

Alexis Spain

Hotel is on a quiet street. Not much of interest in the immediate area but it is just across the river from the Tram with easy access to Old Town and to the Guggenheim For a small hotel, breakfast buffet had good variety of cold items (no hot items) including fruits , cold meats, cheeses and various juices.

Edith United States of America

Great location 10 mins walk to the Guggenheim, Felix at the front desk greeted us at a late night check in with so much kindness and hospitality.

Christine United Kingdom

Staff was very kind, and helpful. Location is very good. Brekfast was great

Txema Spain

Good location close to the Guggenheim. Clean, nice rooms. The man at the front desk was super friendly and very helpful.

Karen United States of America

Very helpful and friendly staff. Helped out with the map and all the questions about the city.

Den Canada