Hotel Hotel Puerta America
This neighbourhood is a great choice for travellers interested in restaurants, monuments and sightseeing – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighbourhood is a great choice for travellers interested in restaurants, monuments and sightseeing – Check location Good location - show map – Metro access
The staff in reception was very nice and helpful. The clean staff clean the room everyday on time. But the location of this hotel is not good, no easy to go out whatever by Metro or bus.
United StatesComfortable, amazing design, huge rooms with everything you need, amazing view and the stuff friendlier than ever and eager to help you in anything you need. The rooms where perfectly clean and the housekeepers where so nice and kind. I would definitely recommend it and return as soon as possible.
GreeceThe staff were absolutely amazing, Miguel at reception, David and Jonathon doing drink service around the pools were all top class, the best hotel we’ve ever stayed in will definitely return. The beach, restaurants, rooms were all amazing, we had a swim out which was perfect and got the sun all day so going from the main pool to the swim out was always cool. Need to come back ASAP
United KingdomLocation of the hotel was perfect. The design of the hotel and concept was just amazing. Staff was super nice and helpfull. Our room was in Asian style and it was beautifull. Breakfast buffet had all what you need.
United KingdomLove the different themes of each floors. Hotel is clean, staff are friendly and helpful. Metro train and bus is very accessible.
IrelandEverything was good. Specially the decoration. We were in Zaha Hadid floor and it was great, but we've seen all floors and some of them are really beautiful too. Also the staff is nice. The location is good, with a Metro at about 1 minute walking distance.
SpainEach floor was designed by a different architect, and you could totally see their styles. We asked for a tour of all of the rooms sadly they didn't have staff to do that on the weekend.
United KingdomThe staff are verry accomodating and polite. They give me a room with the nice view.
SwedenBreakfast was great, staff very helpful, location good to move around and well connected. Bedroom very specious.
United KingdomIt has a really good architecture and each floor is really amazing in each own way. The bed was really comfortable, and I really liked the personalization on the TV when you enter.
Greece
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Hotel Puerta America 5-star hotel
- What guests loved the most:
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Yu
United States
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Konstantina
Greece
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Brandon
United Kingdom
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Martin
United Kingdom
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Marife
Ireland
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Miguel
Spain
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Alexandru
United Kingdom
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Novy
Sweden
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Ilaria
United Kingdom
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Georgios
Greece
Get the celebrity treatment with world-class service at Hotel Puerta America
One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.
Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds, and flat-screen smart TVs with Chromecast audiovisual streaming device.
The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.
Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighbourhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.
Cartagena Metro Station is just 200 yards from the hotel.
Chamartín is a great choice for travellers interested in restaurants, monuments and sightseeing.
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RetryMost popular facilities
Good for couples - they rate the facilities 8.8 for two-person stays.
Currency exchange: Need local currency? This property offers currency exchange on site.
Guests love...
“interior design”
58 related reviews
“friendly staff”
41 related reviews
“metro station”
28 related reviews
“boutique style”
Breakfast info
Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet
Good coffee!
Private parking at the hotel
Loyal customers
There are more repeat guests here than most other properties.
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| Max adults: 2. Max children: 1 |
Deluxe Room
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| Max adults: 2. Max children: 1 |
Junior Suite with Executive Lounge Access
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| Max adults: 2 |
Space Club by Zaha Hadid
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| Max adults: 2. Max children: 1 |
Executive Suite with Executive Lounge Access
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Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.
Hotel surroundings
– This neighbourhood is a great choice for travellers interested in restaurants, monuments and sightseeing – Check location Good location - show mapWhat's nearby *
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Cartagena Metro Station0.1 miles
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Prosperidad Metro Station0.4 miles
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Parque de las Avenidas Metro Station0.4 miles
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America Avenue Metro Station0.4 miles
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Diego de León Metro Station0.5 miles
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Cruz del Rayo0.5 miles
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National Auditorium of Music0.5 miles
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Alfonso XIII Metro Station0.5 miles
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Plaza de Toros de las Ventas0.7 miles
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Ventas Metro Station0.7 miles
Closest airports *
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Adolfo Suarez Madrid-Barajas Airport6 miles
Most popular landmarks *
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El Retiro Park1.9 miles
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The Prado Museum2.2 miles
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Chamartin Railway Station2.3 miles
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Gran Via2.3 miles
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Puerta del Sol2.4 miles
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Atocha Train Station2.6 miles
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Plaza Mayor2.6 miles
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Temple of Debod2.7 miles
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Royal Palace of Madrid2.8 miles
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Parque de Atracciones de Madrid4.6 miles
What would you like to know?
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RetryThe Observatory
Cuisine: Spanish
Open for: Lunch, Dinner
Karrara Terrasse
Cuisine: Spanish
Open for: Lunch, Dinner
Lobby & Bistró
Cuisine: Spanish
Open for: Lunch, Dinner, High tea
Facilities of Hotel Puerta America Great facilities! Review score, 8.7
Most popular facilities
Outdoors
- Terrace
- Garden
Pets
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Pets are not allowed.
Activities
- Nightclub/DJ
Food & Drink
- Breakfast in the room
- Bar
- Restaurant
Internet
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Free! WiFi is available in the hotel rooms and is free of charge.
Parking
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Private parking is possible on site (reservation is not needed) and costs EUR 26 per day.
- Parking garage
- Secured parking
Pool and wellness
- Swimming pool
- Outdoor pool (seasonal)
- Outdoor pool
- Fitness centre
Reception services
- Concierge service
- Luggage storage
- Ticket service
- Tour desk
- Currency exchange
- 24-hour front desk
Entertainment and family services
- Babysitting/child services Additional charge
Cleaning services
- Shoeshine Additional charge
- Ironing service Additional charge
- Dry cleaning Additional charge
- Laundry Additional charge
Business facilities
- Fax/photocopying
- Business centre
- Meeting/banquet facilities Additional charge
Safety & security
- Safety deposit box
General
- Air conditioning
- Non-smoking throughout
- Shops (on site)
- Heating
- Car hire
- Soundproof rooms
- Gift shop
- Lift
- Bridal suite
- VIP room facilities
- Facilities for disabled guests
- Non-smoking rooms
- Newspapers Additional charge
- Room service
Languages spoken
- German
- English
- Spanish
- French
- Italian
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Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds
Children of any age are welcome.
Children aged 5 years and above are considered adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
| 0 - 3 years |
Can use a cot or extra bed
upon request
|
FREE |
| 4 - 12 years |
Can use an extra bed
upon request
|
FREE |
| 13+ years |
Can use an extra bed
upon request
|
€ 60 per person, per night |
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.
All cots and extra beds are subject to availability.
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
When booking more than 9 rooms, different policies and additional supplements may apply.
Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool #1 is closed from Sun 15 Sept 2019 until Sun 14 Jun 2020
FAQs about Hotel Puerta America
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Hotel Puerta America offers the following activities / services (charges may apply):
- Fitness centre
- Nightclub/DJ
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Guests staying at Hotel Puerta America can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).
Breakfast option(s) include:
- Continental
- Full English/Irish
- Vegetarian
- Vegan
- Gluten-free
- American
- Buffet
-
The following parking options are available to guests staying at Hotel Puerta America (subject to availability):
- Parking
- On-site parking
- Private parking
- Secured parking
- Parking garage
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The prices at Hotel Puerta America may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Check-in at Hotel Puerta America is from 14:00, and check-out is until 12:00.
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Room options at Hotel Puerta America include:
- Double
- Suite
- BBasic Room
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Hotel Puerta America has 3 restaurants:
- The Observatory
- Karrara Terrasse
- Lobby & Bistró
