Name: Hotel Puerta America
Address: Avenida América, 41, Chamartín, 28002 Madrid, Spain, Avenida América, 41, Community of Madrid, 28002, Spain
Price range: Prices for upcoming dates start at £95 per night (We Price Match)
Rating: 8.6

Room info & price
Facilities
House rules
The fine print
Guest reviews (1,338)

Hotel Hotel Puerta America

This is a Preferred Partner property. It is committed to providing guests with a positive experience thanks to its commendable service and good value. This property may pay Booking.com a bit more to be in this Programme.

This neighbourhood is a great choice for travellers interested in monuments, sightseeing and shopping – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighbourhood is a great choice for travellers interested in monuments, sightseeing and shopping – Check location

Traveller photo of Madrid

10 July 2016

Lock in a great price for Hotel Puerta America - rated 8.6 by recent guests.

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The design of the room was beautiful and the view from our bed was literally the sky and made it even more special.

Mia, Spain

The view from the window to the city is exceptional. The architecture of the building is magnificent. Breakfast was also very good with a vast variety of local and international specialties.

Kodeso, Germany

The last night, after dinner, I ordered a Yamazaki whisky at the bar (last floor). I ordered a half portion (9.90 Eur). The barman served the whisky and, since the bottle was going to be empty, he pour into the glass all the whisk - without asking (I supposed he offered the whisky). At the end they asked to me the the full price 19.90 Euro. I told them it was not what I asked. They confirmed but, at the same time, they pretended to be paid 19.90 Eur. It was my last night there and it was late and I didn't want to fight for this. At the same time it's a criminal approach and it's something absolutely not expected from a five star hotel in Madrid. I won't never come back there.

Cristian, Italy

The whole ambiance of the hotel is really nice and adds up to a great experience even if you're traveling alone and just for business. The bar on the rooftop is a really nice place to go with great music. The personnel is very friendly and attentive!

Vania, Netherlands

Rooms are amazing, a real experience. Bars good, rooftop nightclub ! This felt like a real treat

Juliet, United Kingdom

Helpful staff who helped me with some changes on my flights. Room design was very cool though a bit unconventional as the shower area had no doors for the room I got

Ken, Singapore

Lovely looking hotel. The room looked really impressive.

Bryan, Ireland

Breakfast very good; Excelent coffe; Design of the room; Entertainment on the last floor; Personal of the hotel very kind;

Mihai, Romania

Unique designs. Very special! Outside lifts. Each floor different. Could pick your room on arrival. Very clean. Valet parking. Would definitely stay again.

Caroline, Spain

Stayed on the Zaha Hadid floor - Amazing The service on the Terraza Karrara is great Friendly team Thanks

Rui, United Kingdom

Image of the property Image of the property

Image of the property

9.0

Staff
Very clean bathrooms
Very clean bathrooms
Very clean bathrooms
Great check-in experience

What guests loved the most:
“The design of the room was beautiful and the view from our bed was literally the sky and made it even more special.”

Mia Spain
“The view from the window to the city is exceptional. The architecture of the building is magnificent. Breakfast was also very good with a vast variety of local and international specialties.”

Kodeso Germany
“The last night, after dinner, I ordered a Yamazaki whisky at the bar (last floor). I ordered a half portion (9.90 Eur). ”

Cristian Italy
“The whole ambiance of the hotel is really nice and adds up to a great experience even if you're traveling alone and just for business. ”

Vania Netherlands
“Rooms are amazing, a real experience. Bars good, rooftop nightclub ! This felt like a real treat”

Juliet United Kingdom
“Helpful staff who helped me with some changes on my flights. Room design was very cool though a bit unconventional as the shower area had no doors for the room I got”

Ken Singapore
“Lovely looking hotel. The room looked really impressive.”

Bryan Ireland
“Breakfast very good; Excelent coffe; Design of the room; Entertainment on the last floor; Personal of the hotel very kind;”

Mihai Romania
“Unique designs. Very special! Outside lifts. Each floor different. Could pick your room on arrival. Very clean. Valet parking. Would definitely stay again.”

Caroline Spain
“Stayed on the Zaha Hadid floor - Amazing The service on the Terraza Karrara is great Friendly team Thanks”

Rui United Kingdom

Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Guests choose from photos of available room designs on arrival. Rooms have 1 queen-size or 2 twin beds, and flat-screen LCD TVs.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighbourhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 200 yards from the hotel.

Chamartín is a great choice for travellers interested in monuments, sightseeing and shopping.

This property is also rated for the best value in Madrid! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since 16 Nov 2009.

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Most popular facilities

Parking

Free WiFi

Non-smoking rooms

Restaurant

Facilities for disabled guests

Bar

Good for couples - they rate the facilities 8.8 for two-person stays.

Currency exchange: Need local currency? This property offers currency exchange on site.

Guests love...

“helpful staff”
12 related reviews

“unique design”
11 related reviews

“room design”
8 related reviews

“boutique style”

Breakfast info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at hotel

Loyal customers

There are more repeat guests here than most other properties.

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Hotel Puerta America?

Check-in date

Check-out date

Rooms

Adults

Children

Just booked in Madrid: 28 hotels like Hotel Puerta America were just booked on our site

An inside look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Hotel surroundings – This neighbourhood is a great choice for travellers interested in monuments, sightseeing and shopping – Check location

Closest landmarks

Cartagena
0.1 miles
Prosperidad
0.3 miles
America Avenue
0.4 miles
Parque de las Avenidas
0.4 miles
Diego de León
0.5 miles
Alfonso XIII
0.5 miles
National Auditorium of Music
0.5 miles
Cruz del Rayo
0.6 miles
Plaza Monumental de Toros de las Ventas
0.7 miles
Plaza de Toros de las Ventas
0.7 miles

Closest airports

Adolfo Suarez Madrid-Barajas Airport
6 miles

What travellers love about this location

“The style of the hotel is amazing with different designs to each floor, we chose floor 6. The staff member who attended us (Daniel) was really amazing and the a...”

Dan

Spain

9.5

“Liked the facilities. Room was very clean, staff very helpful and lovely. I liked how we could pick what floor we stayed on. There was a great atmosphere in th...”

Achen052003

United Kingdom

“The room was amazing. Very clean and it had all facilities. A 2 min walk to the metro. The staff were extremely helpful and spoke excellent English.”

Roberto

Australia

Are you missing any information about this area?

Brilliant!

3 restaurants on site

The Observatory

Cuisine: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Karrara Terrasse

Cuisine: Spanish

Open for: Lunch, Dinner

Menu: À la carte
Lobby & Bistró

Cuisine: Spanish

Open for: Lunch, Dinner, High tea

Menu: À la carte

5 reasons to choose Hotel Puerta America

Why book with us

Manage your bookings online

The staff speak English

Booking is safe

One of our top picks in Madrid

House rules Hotel Puerta America takes special requests - add in the next step!

Check-in

From 14:00 hours

Guests are required to show a photo identification and credit card upon check-in

Check-out

07:00 - 12:00

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.

Children and extra beds

All children are welcome.

Free! One child under 12 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge for children's cots/cribs.

All further older children or adults are charged EUR 60 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“The view from the window to the city is exceptional. The architecture of the building is magnificent. Breakfast was also very good with a vast variety of local and international specialties.”

Kodeso

Germany

“The last night, after dinner, I ordered a Yamazaki whisky at the bar (last floor). I ordered a half portion (9.90 Eur). The barman served the whisky and, since the bottle was going to be empty, he pour into the glass all the whisk - without asking (I supposed he offered the whisky). At the end they asked to me the the full price 19.90 Euro. I told them it was not what I asked. They confirmed but, at the same time, they pretended to be paid 19.90 Eur. It was my last night there and it was late and I didn't want to fight for this. At the same time it's a criminal approach and it's something absolutely not expected from a five star hotel in Madrid. I won't never come back there.”

Cristian

Italy

“The whole ambiance of the hotel is really nice and adds up to a great experience even if you're traveling alone and just for business. The bar on the rooftop is a really nice place to go with great music. The personnel is very friendly and attentive!”

Vania

Netherlands

See all guest reviews for Hotel Puerta America

Newest reviews for Hotel Puerta America

Reviewed: 12 November 2018

Billy 18
Greece
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Great room design. Excellent breakfast.

Stayed in November 2018
Reviewed: 12 November 2018

Mia
Spain
Age group: 25 – 34

2 helpful votes
8.8

Fabulous
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
The design of the room was beautiful and the view from our bed was literally the sky and made it even more special.

Stayed in November 2018
Reviewed: 12 November 2018

KoDeSo
Germany
Age group: 45 – 54

1 helpful vote
8.3

Very good
- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 3 nights
Minor details. The gym was under contructure and the alternate area had about 7-8 training devices. The room telephone was not working properly and the bathtub was partly clogged.
The view from the window to the city is exceptional. The architecture of the building is magnificent. Breakfast was also very good with a vast variety of local and international specialties.

Stayed in November 2018
Reviewed: 12 November 2018

Anonymous
United Kingdom
Age group: 25 – 34

6 helpful votes
9.2

“Nice hotel”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
It was quite far from the city centre.
We were given a choice of rooms in the checkin - we picked one vey dark, our own fault but it was very clean and modern. There were two showers!!

Stayed in November 2018
Reviewed: 11 November 2018

Cristian
Italy
2.5

Very poor
- • Leisure trip
- • Solo traveller
- • Deluxe Room
- • Stayed 2 nights
The last night, after dinner, I ordered a Yamazaki whisky at the bar (last floor). I ordered a half portion (9.90 Eur). The barman served the whisky and, since the bottle was going to be empty, he pour into the glass all the whisk - without asking (I supposed he offered the whisky). At the end they asked to me the the full price 19.90 Euro. I told them it was not what I asked. They confirmed but, at the same time, they pretended to be paid 19.90 Eur. It was my last night there and it was late and I didn't want to fight for this. At the same time it's a criminal approach and it's something absolutely not expected from a five star hotel in Madrid. I won't never come back there.
The last night, after dinner, I ordered a Yamazaki whisky at the bar (last floor). I ordered a half portion (9.90 Eur). The barman served the whisky and, since the bottle was going to be empty, he pour into the glass all the whisk - without asking (I supposed he offered the whisky). At the end they asked to me the the full price 19.90 Euro. I told them it was not what I asked. They confirmed but, at the same time, they pretended to be paid 19.90 Eur. It was my last night there and it was late and I didn't want to fight for this. At the same time it's a criminal approach and it's something absolutely not expected from a five star hotel in Madrid. I won't never come back there.

Stayed in October 2018
Reviewed: 11 November 2018

Kenneth Fordred
France
Age group: 45 – 54

4 helpful votes
6.3

“Great design, average hotel ”
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
Queued to check in, breakfast was average with unripe fruit and warm coffee and expensive
The design of the hotel

Stayed in November 2018
Reviewed: 10 November 2018

Nicolas
United Kingdom
9.6

Exceptional
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Excellent!!My favourite Hotel in Madrid

Stayed in November 2018
Reviewed: 9 November 2018

Vania
Netherlands
Age group: 25 – 34
8.3

Very good
- • Business trip
- • Solo traveller
- • Deluxe Room
- • Stayed 2 nights
The menu could be more diverse and the prices a bit lower. Also, I read on the reviews that the gym is fabulous, a statement I don't really agree with. They gym is good enough for a normal workout.
The whole ambiance of the hotel is really nice and adds up to a great experience even if you're traveling alone and just for business. The bar on the rooftop is a really nice place to go with great music. The personnel is very friendly and attentive!

Stayed in November 2018
Reviewed: 8 November 2018

Juliet
United Kingdom

1 helpful vote
10

“Fabulous! ”
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Nil
Rooms are amazing, a real experience. Bars good, rooftop nightclub ! This felt like a real treat

Stayed in November 2018
Reviewed: 8 November 2018

Ken
Singapore
8.3

Very good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
The location is a bit far from the main attractions. Near a train station but some walking distance away
Helpful staff who helped me with some changes on my flights. Room design was very cool though a bit unconventional as the shower area had no doors for the room I got

Stayed in November 2018
Reviewed: 7 November 2018

Bryan
Ireland
7.1

Good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
No bathroom privacy. The gym was fairly basic. No pool. It takes two subway trips to get into the city centre each time.
Lovely looking hotel. The room looked really impressive.

Stayed in November 2018
Reviewed: 7 November 2018

Mihai
Romania
10

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
Breakfast very good; Excelent coffe; Design of the room; Entertainment on the last floor; Personal of the hotel very kind;

Stayed in November 2018
Reviewed: 6 November 2018

Anonymous
Spain

1 helpful vote
9.6

Exceptional
- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 8 nights
- • Submitted via mobile
Clean, unique design, nice breakfast

Stayed in November 2018
Reviewed: 6 November 2018

Anonymous
United Kingdom
8.3

Very good
- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted via mobile
Lovely hotel, beautifully decorated and great individual style to each floor - at check in you were able to choose which floor you wanted to stay in. We stayed on the 11th floor and I loved the coconut chairs in our room.

Stayed in November 2018
Reviewed: 5 November 2018

Linda
United Kingdom

2 helpful votes
10

Exceptional
- • Leisure trip
- • Group of friends
- • Deluxe Room
- • Stayed 2 nights
- • Submitted via mobile
Staff and cleanliness and food 💖

Stayed in November 2018

Sleeps	Room type
	Deluxe Room 2 single beds or 1 double bed	Show prices
Start of dialog content 댴 Private bathroom Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe. Upon arrival you can select a specific room and floor from a selection of photos on a catalogue at reception. This option depends on availability and rooms will be assigned upon arrival. Room facilities: • Minibar • Safety Deposit Box • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Bathrobe • Desk • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite Channels • Bath or Shower • Flat-screen TV • Soundproofing • View Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Junior Suite 1 large double bed	Show prices
Start of dialog content 댴 Private bathroom This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control. Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates. Upon arrival you can select a specific room and floor from a selection of photos on an iPad at reception. This option depends on availability and rooms will be assigned upon arrival. Room facilities: • Minibar • Safety Deposit Box • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Bathrobe • Desk • Seating Area • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Bath or Shower • Flat-screen TV • Soundproofing • View Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Space Club by Zaha Hadid 1 double bed	Show prices
Start of dialog content 댴 Private bathroom Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements. These rooms are set on a non-smoking floor and only double beds are available. Room facilities: • Minibar • Bath • Safety Deposit Box • Telephone • Air conditioning • Hairdryer • Wake Up Service/Alarm Clock • Bathrobe • Desk • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Satellite Channels • Flat-screen TV • View Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content
	Executive Suite 1 double bed	Show prices
Start of dialog content 댴 Private bathroom Designed by the French architect Jean Nouvel, these luxurious suites boast large floor-to-ceiling windows with panoramic views of Madrid’s skyline. They feature mobile screens that allow you to design your own space distribution within the suite. Guests staying in these suites receive a VIP treatment that includes private ckeck-in and Bvlgari toiletries. Room facilities: • Minibar • Safety Deposit Box • Telephone • Air conditioning • Hairdryer • Bathrobe • Desk • Free toiletries • Toilet • Private bathroom • Heating • Slippers • Flat-screen TV • View Please select everything you’d like to know more about (Your response helps provide better information for travellers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the selected options? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve, so you can book more easily next time. Close We're sorry, but there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in date / / Check-in date Check-out date / / Check-out date Rooms Adults Children End of dialog content

Hotel Hotel Puerta America

Hotel Puerta America 5-star hotel

Get the celebrity treatment with world-class service at Hotel Puerta America

Most popular facilities

Guests love...

Availability

See availability Hotel surroundings – This neighbourhood is a great choice for travellers interested in monuments, sightseeing and shopping – Check location Good location - show map

Closest landmarks

Closest airports

Most popular landmarks

What travellers love about this location

The Observatory

Karrara Terrasse

Lobby & Bistró

5 reasons to choose Hotel Puerta America

Why book with us

See availability Facilities of Hotel Puerta America Great facilities! Review score, 8.7

Most popular facilities

Outdoors

Wellness facilities

Pets

Activities

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Internet

Parking

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Business facilities

General

Languages spoken

See availability House rules Hotel Puerta America takes special requests - add in the next step!

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Hotel Puerta America

Hotel surroundings – This neighbourhood is a great choice for travellers interested in monuments, sightseeing and shopping – Check location

Facilities of Hotel Puerta America Great facilities! Review score, 8.7

House rules Hotel Puerta America takes special requests - add in the next step!