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  1. Home
  2. Spain
  3. Community of Madrid
  4. Visit Madrid
  5. Madrid hotels
  6. Chamartín
  7. Hotel Puerta America (Hotel), Madrid (Spain) deals

  • Info & prices
  • Facilities
  • House rules
  • The fine print
  • Guest reviews (2,006)
We Price Match

Hotel Hotel Puerta America

5-star hotel This is a Preferred Partner property. It is committed to providing guests with a positive experience thanks to its commendable service and good value. This property may pay Booking.com a bit more to be in this Programme.
Hotel Puerta America

This neighbourhood is a great choice for travellers interested in monuments, sightseeing and shopping – Check location Avenida América, 41, Chamartín, 28002 Madrid, Spain – This neighbourhood is a great choice for travellers interested in monuments, sightseeing and shopping – Check location Good location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
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Hotel Puerta America

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Lock in a great price for Hotel Puerta America - rated 8.5 by recent guests.

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8.5
Very good
2,006 reviews
  • Facilities

    8.7

  • Cleanliness

    9.1

  • Comfort

    8.8

  • Value for money

    8.1

  • Location

    7.6

  • Free WiFi

    8.3

  • Total

    8.5

I liked it but not sure if is a good value for money. I was expecting something else, more bold/crazy and luxurious. At the end we got a room that was quite plain. But anyway the stuff was very nice and all really comfortable and clean

Annitta8, Netherlands

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Good value for money, but more of a four star than five. Breakfast was excellent

Kevin, Spain

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The staff were very friendly and a good 5 star polished performance. We chose our floor and rooms (there was a group of us) and were ended up choosing the 10th floor, it was sleek and had the luxurious feel to it. The breakfast was good.

Muky, United Kingdom

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Very friendly and helpful stuff The view of the bedroom and roof top was amazing 😍 Breakfast was super good and a lot of choice Vegan options for breakfast and regular menu Late check out for free

Sophie, Germany

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The leaflets in the room advertising what was happening on each evening of my stay at the bars/restaurant

Simon, United Kingdom

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Nice staff, interesting design, quality services, very good breakfast. Location is not in the center, but has a good connection via nearby metro.

Mikhail, Germany

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Easy check-in & Checkout process. Enjoyed the novelty of choosing a room.

Sue, United Kingdom

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Good hotel for business trips or family. Good location , not so central, not so far away. Good complementary services.Nice temathic rooms, with nice decoration. There is a parking lot in the hotel, (a true parking lot OF THE HOTEL at accessible prices) . The reception desk people very helpful in solving the problems.

Danny, Portugal

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Good design, good location, facilities and breakfast.

Olesya, Spain

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Superb if you’re a sci-fi fan !! Great bar & restaurant too !

Double, United Kingdom

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Staff

8.9
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Great check-in experience
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Hotel Puerta America 5-star hotel

8.5
Very good
2,011 reviews
  • 8.9

    Staff

  • Very clean bathrooms
  • Very clean bathrooms
  • Very clean bathrooms
  • Great check-in experience
  • What guests loved the most:
  • “I liked it but not sure if is a good value for money. I was expecting something else, more bold/crazy and luxurious. At the end we got a room that was quite plain. ”
    Annitta8 Annitta8 Netherlands Netherlands
  • “Good value for money, but more of a four star than five. Breakfast was excellent”
    Kevin Kevin Spain Spain
  • “The staff were very friendly and a good 5 star polished performance. ”
    Muky Muky United Kingdom United Kingdom
  • “Very friendly and helpful stuff The view of the bedroom and roof top was amazing 😍 Breakfast was super good and a lot of choice Vegan options for breakfast and regular menu Late check out for free”
    Sophie Sophie Germany Germany
  • “The leaflets in the room advertising what was happening on each evening of my stay at the bars/restaurant”
    Simon Simon United Kingdom United Kingdom
  • “Nice staff, interesting design, quality services, very good breakfast. Location is not in the center, but has a good connection via nearby metro.”
    Mikhail Mikhail Germany Germany
  • “Easy check-in & Checkout process. Enjoyed the novelty of choosing a room.”
    Sue Sue United Kingdom United Kingdom
  • “Good hotel for business trips or family. Good location , not so central, not so far away. Good complementary services.Nice temathic rooms, with nice decoration. ”
    Danny Danny Portugal Portugal
  • “Good design, good location, facilities and breakfast.”
    Olesya Olesya Spain Spain
  • “Superb if you’re a sci-fi fan !! Great bar & restaurant too !”
    Double Double United Kingdom United Kingdom

Get the celebrity treatment with world-class service at Hotel Puerta America

One of our top picks in Madrid.The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Guests choose from photos of available room designs on arrival. Rooms have 1 queen-size or 2 twin beds, and flat-screen LCD TVs.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighbourhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 200 yards from the hotel.

Chamartín is a great choice for travellers interested in monuments, sightseeing and shopping.

This property is also rated for the best value in Madrid! Guests are getting more for their money when compared to other properties in this city.

We speak your language!

Hotel Puerta America has been welcoming Booking.com guests since 16 Nov 2009.

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Brilliant!

Most popular facilities

Parking
Free WiFi
Non-smoking rooms
very good fitness centre
Restaurant
Facilities for disabled guests
Bar

Good for couples - they rate the facilities 8.8 for two-person stays.

Currency exchange: Need local currency? This property offers currency exchange on site.

Guests love...

녡 “friendly staff”
16 related reviews

녡 “unique design”
15 related reviews

녡 “room design”
11 related reviews

녡 “boutique style”

Breakfast info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Good coffee!

끸 Private parking at the hotel

Loyal customers

끖 There are more repeat guests here than most other properties.

Saved to 14514 lists

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Sleeps Room type
Deluxe Room
  • 1 double bed
or
  • 2 single beds
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댴 Private bathroom

Deluxe Rooms feature 10 different designs and are set between the second and eleventh floors. They have large windows with panoramic city views, free Wi-Fi and you can control the lighting and open and close the windows by remote control. There is a TV and a safe.

Upon arrival you can select a specific room and floor from a selection of photos on a catalogue at reception. This option depends on availability and rooms will be assigned upon arrival.

Room facilities:

  • • Minibar
  • • Safety Deposit Box
  • • Telephone
  • • Air conditioning
  • • Hairdryer
  • • Wake Up Service/Alarm Clock
  • • Bathrobe
  • • Desk
  • • Free toiletries
  • • Toilet
  • • Private bathroom
  • • Heating
  • • Slippers
  • • Satellite Channels
  • • Bath or Shower
  • • Flat-screen TV
  • • Soundproofing
  • • View
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Junior Suite with Executive Lounge Access
  • 1 large double bed
Show prices
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댴 Private bathroom

This suite has large windows with panoramic city views, 2 flat-screen interactive TVs, a safe and premium WiFi for a surcharge. You can control the lighting and open and close the windows by remote control.

Junior Suites also include a VIP service, Bvlgari toiletries, mineral water and a selection of Oriol Balaguer chocolates.

Upon arrival you can select a specific room and floor from a selection of photos on an iPad at reception. This option depends on availability and rooms will be assigned upon arrival.

Guests have access to an executive lounge on the 5th floor that includes an all-day buffet, daily press, office supplies and high speed internet.

Room facilities:

  • • Minibar
  • • Safety Deposit Box
  • • Telephone
  • • Air conditioning
  • • Hairdryer
  • • Bathrobe
  • • Desk
  • • Seating Area
  • • Free toiletries
  • • Toilet
  • • Private bathroom
  • • Heating
  • • Slippers
  • • Bath or Shower
  • • Flat-screen TV
  • • Soundproofing
  • • View
  • • Executive Lounge Access
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Space Club by Zaha Hadid
  • 1 double bed
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댴 Private bathroom

Located on the first floor, this striking room has been designed by the architect Zaha Hadid. They feature science-fiction-inspired décor, which combines Baroque, Modernist and minimalist elements.

These rooms are set on a non-smoking floor and only double beds are available.

Room facilities:

  • • Minibar
  • • Bath
  • • Safety Deposit Box
  • • Telephone
  • • Air conditioning
  • • Hairdryer
  • • Wake Up Service/Alarm Clock
  • • Bathrobe
  • • Desk
  • • Free toiletries
  • • Toilet
  • • Private bathroom
  • • Heating
  • • Slippers
  • • Satellite Channels
  • • Flat-screen TV
  • • View
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Executive Suite with Executive Lounge Access
  • 1 double bed
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댴 Private bathroom

Designed by the French architect Jean Nouvel, these luxurious suites boast large floor-to-ceiling windows with panoramic views of Madrid’s skyline. They feature mobile screens that allow you to design your own space distribution within the suite. Guests staying in these suites receive a VIP treatment that includes private check-in and Bvlgari toiletries.

Guests have access to an executive lounge on the 5th floor that includes an all-day buffet, daily press, office suplies and high speed internet.

Room facilities:

  • • Minibar
  • • Safety Deposit Box
  • • Telephone
  • • Air conditioning
  • • Hairdryer
  • • Bathrobe
  • • Desk
  • • Free toiletries
  • • Toilet
  • • Private bathroom
  • • Heating
  • • Slippers
  • • Flat-screen TV
  • • View
  • • Executive Lounge Access
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Just booked in Madrid 3 properties like Hotel Puerta America were just booked in the last 15 minutes on our site
An inside look at Hotel Puerta America

Each floor very unique and designed exclusively for the hotel by different and famous designers. Beautiful hotel with very good quality services.

Hotel surroundings – This neighbourhood is a great choice for travellers interested in monuments, sightseeing and shopping – Check location Good location - show map

Closest landmarks

  • Cartagena
    0.1 miles
  • Prosperidad
    0.3 miles
  • America Avenue
    0.4 miles
  • Parque de las Avenidas
    0.4 miles
  • Diego de León
    0.5 miles
  • Alfonso XIII
    0.5 miles
  • National Auditorium of Music
    0.5 miles
  • Cruz del Rayo
    0.6 miles
  • Plaza Monumental de Toros de las Ventas
    0.7 miles
  • Plaza de Toros de las Ventas
    0.7 miles

Closest airports

  • Adolfo Suarez Madrid-Barajas Airport
    6 miles

Most popular landmarks

  • Santiago Bernabéu Stadium
    1.3 miles
  • Retiro Park
    1.9 miles
  • Museo del Prado
    2.2 miles
  • Chamartin Station
    2.3 miles
  • Gran Via
    2.3 miles
  • Puerta del Sol
    2.4 miles
  • Atocha Train Station
    2.5 miles
  • Plaza Mayor
    2.6 miles
  • Temple of Debod
    2.8 miles
  • Parque de Atracciones de Madrid
    4.8 miles

What travellers love about this location

“The hotel is really posh and located in a central area. Cool elevators and fancy bar, although much overpriced. Lovely breakfast and very good coffee. Reception...”

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Valentin Belgium Belgium
8.3

“The style of the hotel is amazing with different designs to each floor, we chose floor 6. The staff member who attended us (Daniel) was really amazing and the a...”

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Dan Spain Spain
9.5

“Liked the facilities. Room was very clean, staff very helpful and lovely. I liked how we could pick what floor we stayed on. There was a great atmosphere in th...”

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Achen052003 United Kingdom United Kingdom
10

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Brilliant!
3 restaurants on site
  • The Observatory

    Cuisine: Spanish

    Open for: Lunch, Dinner

    Menu: À la carte

  • Karrara Terrasse

    Cuisine: Spanish

    Open for: Lunch, Dinner

    Menu: À la carte

  • Lobby & Bistró

    Cuisine: Spanish

    Open for: Lunch, Dinner, High tea

    Menu: À la carte

5 reasons to choose Hotel Puerta America

Why book with us

Prices you can't beat!

Manage your bookings online

The staff speak English

Booking is safe

One of our top picks in Madrid

Facilities of Hotel Puerta America Great facilities! Review score, 8.7

Most popular facilities

Parking
Free WiFi
Non-smoking rooms
very good fitness centre
Restaurant
Facilities for disabled guests
Bar
Outdoors
  • Terrace
  • Garden
Wellness facilities
  • Fitness centre
Pets
  • Pets are not allowed.

Activities
  • Nightclub/DJ
Food & Drink
  • Breakfast in the room
  • Bar
  • Restaurant
  • Good coffee!
Internet
  • Free! WiFi is available in the hotel rooms and is free of charge.

Parking
  • Private parking is possible on site (reservation is not needed) and costs EUR 26 per day.

  • Parking garage
  • Secured parking
Reception services
  • Concierge service
  • Luggage storage
  • Ticket service
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services (Additional charge)
Cleaning services
  • Shoeshine (Additional charge)
  • Ironing service (Additional charge)
  • Dry cleaning (Additional charge)
  • Laundry (Additional charge)
Business facilities
  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities (Additional charge)
General
  • Air conditioning
  • Non-smoking throughout
  • Shops (on site)
  • Heating
  • Car hire
  • Soundproof rooms
  • Gift shop
  • Safety deposit box
  • Lift
  • Bridal suite
  • VIP room facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Newspapers (Additional charge)
  • Room service
Languages spoken
  • German
  • English
  • Spanish
  • French
  • Italian

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Brilliant!

House rules Hotel Puerta America takes special requests - add in the next step!

Check-in

From 14:00 hours

Guests are required to show a photo identification and credit card upon check-in

Check-out

07:00 - 12:00

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and extra beds

All children are welcome.

Free! One child under 12 years stays free of charge when using existing beds.

Free! All children under 2 years stay free of charge for children's cots/cribs.

All further older children or adults are charged EUR 60 per night for extra beds.

The maximum number of extra beds in a room is 1.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Cards accepted at this hotel

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 11 per day

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

100% verified reviews · Real guests. Real stays. Real opinions.

8.5 Very good 2,006 reviews
  • Superb: 9+

    1027

  • Good: 7 – 9

    717

  • Okay: 5 – 7

    196

  • Poor: 3 – 5

    55

  • Very poor: 1 – 3

    16

  • Staff8.9
  • Facilities8.7
  • Cleanliness9.1
  • Comfort8.8
  • Value for money8.1
  • Location7.6
  • Free WiFi8.3

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    What guests loved the most:

    “I liked it but not sure if is a good value for money. I was expecting something else, more bold/crazy and luxurious. At the end we got a room that was quite plain. But anyway the stuff was very nice and all really comfortable and clean”

    user avatar image
    Annitta8 Netherlands Netherlands

    “Good value for money, but more of a four star than five. Breakfast was excellent ”

    user avatar image
    Kevin Spain Spain

    “The staff were very friendly and a good 5 star polished performance. We chose our floor and rooms (there was a group of us) and were ended up choosing the 10th floor, it was sleek and had the luxurious feel to it. The breakfast was good.”

    user avatar image
    Muky United Kingdom United Kingdom

    “Very friendly and helpful stuff The view of the bedroom and roof top was amazing 😍 Breakfast was super good and a lot of choice Vegan options for breakfast and regular menu Late check out for free ”

    user avatar image
    Sophie Germany Germany

    “The leaflets in the room advertising what was happening on each evening of my stay at the bars/restaurant”

    user avatar image
    Simon United Kingdom United Kingdom

    “Nice staff, interesting design, quality services, very good breakfast. Location is not in the center, but has a good connection via nearby metro.”

    user avatar image
    Mikhail Germany Germany

    “Easy check-in & Checkout process. Enjoyed the novelty of choosing a room.”

    user avatar image
    Sue United Kingdom United Kingdom

    “Good hotel for business trips or family. Good location , not so central, not so far away. Good complementary services.Nice temathic rooms, with nice decoration. There is a parking lot in the hotel, (a true parking lot OF THE HOTEL at accessible prices) . The reception desk people very helpful in solving the problems.”

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    Danny Portugal Portugal

    “Good design, good location, facilities and breakfast.”

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    Olesya Spain Spain

    “Superb if you’re a sci-fi fan !! Great bar & restaurant too !”

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    Double United Kingdom United Kingdom

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