Get the celebrity treatment with world-class service at Hotel Puerta America

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The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Each floor of the Hotel Puerta America was created by a different international architect. Rooms have 1 queen-size or 2 twin beds, and flat-screen smart TVs with Chromecast audiovisual streaming device.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighbourhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes walk away.

Cartagena Metro Station is just 200 yards from the hotel.

Hotel Puerta America has been welcoming Booking.com guests since 16 Nov 2009.

Currency exchange: Need local currency? This property offers currency exchange on site.

Property highlights

Breakfast info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, American, Buffet

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable programme, which means it’s taken significant steps to make your stay more sustainable.

4 reasons to choose Hotel Puerta America

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Hi, I have been given you hotel details by a colleague of mine who stays with you quite a lot, we work for NATO and he has stated that I should ask fo...
    Dear guest, Thank you for contacting Puerta América Hotel. Please, in order to check availability and civil servant rates, we would need you to reach ...
    Answered on 9 November 2019
  • When is the pool season
    The pool season is only available on summer.
    Answered on 27 February 2020
  • Hi is the pool currently available?
    Good afternoon! The pool will open from 15th June until 15th September from 12:00 to 19:00 only for guest. Best regards, Reception department
    Answered on 2 June 2022
  • Hi, is the swimming pool open 24/7? thanks
    No, swimming pool will open on the 18th june for the summer season, from 12pm to 19pm. Swimming pool access is limited to Hotel guests.
    Answered on 14 June 2022
  • How secure is the parking, is it safe enough to keep a motorbike for the length of stay?
    YES IT IS SAFE
    Answered on 11 July 2022
  • Still looking?
Hotel surroundings *
Guests loved walking around the neighbourhood!
Good location - show map
3 restaurants on site

    The Observatory

    Cuisine: Spanish

    Open for: Lunch, Dinner

    Karrara Terrasse

    Cuisine: Spanish

    Open for: Lunch, Dinner

    Lobby & Bistró

    Cuisine: Mediterranean, Spanish

    Open for: Lunch, Dinner, High tea, Cocktail hour

Facilities of Hotel Puerta America
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Food & Drink
  • Coffee house on site
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs EUR 26 per day.
  • Parking garage
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services Additional charge
Cleaning services
  • Daily housekeeping Additional charge
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Seasonal
  • Opening times
  • All ages welcome
Wellness
  • Fitness
  • Fitness centre
Languages spoken
  • German
  • English
  • Spanish
  • French
  • Italian

House rules Hotel Puerta America takes special requests - add in the next step!

Check-in

From 14:00 hours

Guests are required to show a photo identification and credit card upon check-in

Check-out

07:00 - 12:00

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children aged 5 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Extra bed upon request
Free
4 - 12 years
Extra bed upon request
Free
13+ years
Extra bed upon request
€ 60 per person, per night

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

All cots and extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Red 6000 JCB Diners Club American Express Hotel Puerta America accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 12,50 per day.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Puerta America in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

The Observatory is closed from Mon 19 Sept 2022 until Sat 31 Dec 2022

Karrara Terrasse is closed from Mon 19 Sept 2022 until Sat 31 Dec 2022

Bar is closed from Mon 19 Sept 2022 until Sat 31 Dec 2022

Swimming pool #1 is closed from Thu 15 Sept 2022 until Thu 15 Jun 2023

FAQs about Hotel Puerta America

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Hotel Puerta America is 2.4 miles from the centre of Madrid.

  • Room options at Hotel Puerta America include:

    • Double
    • Suite

  • Hotel Puerta America has 3 restaurants:

    • Karrara Terrasse
    • The Observatory
    • Lobby & Bistró

  • Guests staying at Hotel Puerta America can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian
    • Vegan
    • Gluten-free
    • American
    • Buffet
    • À la carte

  • The prices at Hotel Puerta America may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Hotel Puerta America is from 14:00, and check-out is until 12:00.

  • Hotel Puerta America offers the following activities / services (charges may apply):

    • Fitness centre
    • Fitness
    • Swimming Pool